· HBR CASE STUDY Presto Cleaner's new computer system would work great—if it weren't for the...

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Transcript of  · HBR CASE STUDY Presto Cleaner's new computer system would work great—if it weren't for the...

Page 1:  · HBR CASE STUDY Presto Cleaner's new computer system would work great—if it weren't for the customers. The Case Of the Complaining Customer by Dan Finkelman and Tony Goland some
Page 2:  · HBR CASE STUDY Presto Cleaner's new computer system would work great—if it weren't for the customers. The Case Of the Complaining Customer by Dan Finkelman and Tony Goland some
Page 3:  · HBR CASE STUDY Presto Cleaner's new computer system would work great—if it weren't for the customers. The Case Of the Complaining Customer by Dan Finkelman and Tony Goland some
Page 4:  · HBR CASE STUDY Presto Cleaner's new computer system would work great—if it weren't for the customers. The Case Of the Complaining Customer by Dan Finkelman and Tony Goland some
Page 5:  · HBR CASE STUDY Presto Cleaner's new computer system would work great—if it weren't for the customers. The Case Of the Complaining Customer by Dan Finkelman and Tony Goland some