div class=trans-pagebutton class=gotoPage data-page=1Page 1button div class=trans-imageimg data-url=documentharvard-case-studies-manzana-insurance-case-study-assessment-ot-fruitvale-branchhtmlpage=1 data-page=1 class=trans-thumb lazyload alt=Page 1: Harvard Case Studies · Manzana Insurance Case Study Assessment ot Fruitvale Branch Declining profits Increased back log Competition out performing Fruitvale Workflow management poor loading=lazy src=data:imagegifbase64iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mM8Uw8AAh0BTZud3BwAAAAASUVORK5CYII= data-src=https:reader034fdocumentsnetreader034viewer20220525005f82a628d5813d18077db5b0html5thumbnails1jpg width=140 height=200 divdivdiv class=trans-pagebutton class=gotoPage data-page=2Page 2button div class=trans-imageimg data-url=documentharvard-case-studies-manzana-insurance-case-study-assessment-ot-fruitvale-branchhtmlpage=2 data-page=2 class=trans-thumb lazyload alt=Page 2: Harvard Case Studies · Manzana Insurance Case Study Assessment ot Fruitvale Branch Declining profits Increased back log Competition out performing Fruitvale Workflow management poor loading=lazy src=data:imagegifbase64iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mM8Uw8AAh0BTZud3BwAAAAASUVORK5CYII= data-src=https:reader034fdocumentsnetreader034viewer20220525005f82a628d5813d18077db5b0html5thumbnails2jpg width=140 height=200 divdivdiv class=trans-pagebutton class=gotoPage data-page=3Page 3button div class=trans-imageimg data-url=documentharvard-case-studies-manzana-insurance-case-study-assessment-ot-fruitvale-branchhtmlpage=3 data-page=3 class=trans-thumb lazyload alt=Page 3: Harvard Case Studies · Manzana Insurance Case Study Assessment ot Fruitvale Branch Declining profits Increased back log Competition out performing Fruitvale Workflow management poor loading=lazy src=data:imagegifbase64iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mM8Uw8AAh0BTZud3BwAAAAASUVORK5CYII=...