Harnessing the Power of Visibility - USPS Cronkhite... · 1 ® Isaac Cronkhite VP Enterprise...
Transcript of Harnessing the Power of Visibility - USPS Cronkhite... · 1 ® Isaac Cronkhite VP Enterprise...
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®
Isaac Cronkhite
VP Enterprise Analytics
Great Lakes AIM
Harnessing the
Power of Visibility
August, 17 2017
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®
Informed Visibility® Update
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®What is Informed Visibility?
IV® is a near real-time
enterprise system that
will be the single source
of all mail visibility information.
IV® leverages data to
provide business
intelligence for USPS
and the Mailing
Industry.
Event-Driven
Internal
Measurement
of Mail
Near
Real-Time
Service
Performance
Diagnostics
Mail Inventory
Management
of Mail and
Packages
Predictive
Workloads on
Mail and
Packages
End-to-End
Tracking of
Mail and
Packages
Ease of Use
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®
maximized
operational efficiency,
moving from reactive to
proactive by leveraging
business intelligence,
flexible data provisioning,
and customizable
dashboardsNear
Real-time
Processing
Informed VisibilityBusiness Value
Powerful
Analytical
Engine
Single Mail
Repository
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®
Automated data validation under way
Informed Visibility® Update
Mail Tracking and Reporting Full Pilot began February 27th
Now up to 43 participants
Transparent Issue List
Our Commitment
Proactive MigrationExtending IMb Tracing
Retirement Date
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®
Ensures Protection of Your Data
Informed Visibility® Update
MIGRATION TO IV
IS UNDER WAYData Validation
Enable Onboarding
August 14Open to all Mailers for Fall Mailing Season Value
SFTP
Secure STP
Coming in September scorecard error data
provisioning through IV
IMb Tracing Retirement Extended
November 30
Coming this MonthIV Insights Newsletter
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®
Internal Service Performance Management
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® Internal Service Performance Measurement
End-to-End
Measurement of Mail
Value
One Consolidated Mail
Measurement System
(Single-Piece and Presort)
Measuring All Mail
(Census vs. Sampling)
Enables Rural Measurement
Provides Enhanced
Diagnostics
Same-Day Service Scores
IV® leverages Mail
Visibility to provide a
comprehensive view of
USPS service performance.
After PRC approval and
full cutover to Internal
SPM, IV® will reduce USPS
reliance on third-party
reporters
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®
P&DC
Internal Service Performance Measurement
MPE MPEMPE
Processing Scores
Mail Processing Equipment (MPE) Scan
rates in the high 90s
FIRST MILE PROCESSING LAST MILE
Sampling Sampling
RANDOM
SCAN
SELECTION
Mobile Delivery Device
*Mobile Delivery Device
Not scanning every piece with device.*
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®
DiagnosticsInternal Service Performance Measurement
Diagnostics
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®
Harnessing Visibility to Manage Operations in RealTime
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® Managing in Real Time
Manual Methods After the Fact Informed Management in Real-Time
Performance to Plan
Incoming Inventory
Yard Status
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® Predictive Workload
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Leveraging Visibility to Provide
Intelligent Predictive Workload
Inventory-Based Run Plans
Near Real-Time Processing
Performance
IV’s forecasting
capability will increase
the visibility of mail
within the USPS network,
and improve
operational planning
and execution
90% - 100% Efficiency
80% - 90% Efficiency
< 80% Efficiency
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®
IV Mail Tracking & Reporting
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®
IMb Tracing for Pieces and
Bundles
Bundle Visibility
Pilot
PostalOne! Container and Tray Visibility
Consolidates
Mail Tracking
into a Single
System
Informed Visibility
Provides mailers visibility of letters and flats and their aggregates (bundles, handling units and containers)
Mail Tracking & Reporting
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®
Fills
Visibility
Gaps
Provides mailers visibility of letters and flats and their aggregates (bundles, handling units and containers)
Mail Tracking & Reporting
Creates Logical
Handling Event
Leverages Nesting
Associations
Creates Assumed Handling
Events
Informed Visibility
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®
Provides
Flexibility
Provides mailers visibility of letters and flats and their aggregates (bundles, handling units and containers)
Mail Tracking & Reporting
Delegation
Provisioning Ease of Use
Informed Visibility
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® IV Mail Tracking & Reporting Functionality
Nesting and Assumed Events
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®
Logical Delivery Events.For Mail Delivered On-street
An inventory of mailpieces to be
delivered is created based on the
Last Processing Operation.
A Logical Delivery Event is
generated for mailpieces within the
ZIP+4, that have an “Anticipated
Date of Delivery” of today. This
data is then sent to IV.
IV provisions the Logical Delivery
Events to mailers.
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Based on geo breadcrumbs, it is
determined when a carrier enters a
ZIP+4 geo fence.
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The “Anticipated Date of Delivery”
is created by comparing the scan
time to the operation’s clearance
time.
2
4 5
Red boundaries represent the geo
fence. Red dots represent the
carrier entering the geofence.
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®
YOUR MAIL WAS
DELIVERED!
IV Mail Tracking & Reporting Functionality
Logical Delivery Events
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® IV Mail Tracking & Reporting Functionality
Data Frequency
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®
Mail Delivered
Real-Time Data Received
Email Sent Mail Moment
Customer Conversion
MailerNotified
Using LDEs for Multi-Channel Marketing
Real-time Event-Driven Multi-Channel Marketing
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®
Increased Visibility
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®
P&DC
Data
Full-Service Bundle Visibility
Entry/ContainerUnload Scan(SV/IMDAS)
APPS/APBS
Bundle toContainerSV Assign/Close Scans for Nesting
ContainerLoad Scan(SV)
Arrivedat Unit(IMDAS)
ContainerDistributed(IMDAS)
Out forDelivery
CurtailedInventory(IMDAS)
Delivery
Unit
Delivered(Logical based on GPS)
Mailer VisibilityIV
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Status: Continue to expand and enhance:
Bundle Visibility
Enabling nesting on new equipment (SPSS / HTPS)
Enabling nesting to and distribution from sacks
Additional diagnostics for field personnel
Utilizing IV tools to readily identify and resolve issues
Performance and Reliability
Continued training (with certification)
Updating of Service Talks and Visual Aids
Driving scanning behavior relative to direct containers either DDU or plant dropped
Continued focus on accurate placarding with exception reports to identify impact offices
Weekly Averages
Averaging weekly (04/01/2017 – 06/30/2017):
Bundle Visibility – Program Status
91.1%and
5.2 millionbundles nested per week
(Plants)
86.5%and
4.1 millionbundles distributed
(DUs)
*(Filtered for Surface Visibility Plants Service Area)
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®
Capture & Confirm Departure Event –
Mobile GeoFence assists to confirm
departure and arrival
When Driver Breaks
Geo-Fence, Actual
Departure/Arrival
Time is Recorded.
● Allows drivers to scan and send the 99T trailer, departure event, route/trip/leg & geo fencing information to USPS
MVA Trailer Visibility Application
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®
Trailer Visibility (TV)
Mailer Visibility (MV)
Enhanced Barcode Diagnostics (EBD)
Mail Visibility Applications (MVA)
Schedule reflects 3 separate deployments
SIT
Aug ‘17 Sep ‘17 Oct ’17
Pilot PROD
Aug
‘17
Sep ‘17 Oct ‘17
CAT Pilot PROD
EBD
CAT
Aug ‘17
TV MV
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®
March – July Analyzed causes for exclusion for from measurement, developed resolutions for the highest volume reasons.
Mail in MeasurementProgress Update
Mar Apr May Jun Jul Aug Sep
June – July Used ongoing analysis and resolutions with Field pilot tests to develop tools that identify excluded mail and actions for resolution.
August Implemented District level engagement with the tools developed and set Field expectations to show sustained increase of mail in measurement going forward.
Ongoing phased implementation of Mail Visibility Application (MVA) –will allow elimination of Long Haul exclusion.
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®
Mail in Measurement% of Full Service Mail not in Measurement
% Mail Not In Measurement
15.00%
25.00%
35.00%
45.00%
55.00%
65.00%
75.00%
Oct 2016 Nov 2016 Dec 2016 Jan 2017 Feb 2017 Mar 2017 Apr 2017 May 2017 Jun 2017
Total
FCM Letters
FCM Flats
MKT Letters
MKT Flats
PER Flats
BPM Flats
2.84% decrease of mail not in measurement
FCM Letters, 40.59%
FCM Flats, 0.56%
MKT Letters, 39.78%
MKT Flats, 13.13%
PER Flats, 5.76%
BPM Flats, 0.18%
% Contributed by Volume
Data YTD thru
June 2017
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®
IV Mail Tracking & Reporting Timeline
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®Mail Tracking & Reporting Pilot Release Schedule
as of 07.12.2017
Release Scope
June2017
Machine Name data attribute in the delimited file format for pieces and bundles
Ability to set Start Time and Time Zone for data feed activation
Backslash (\) used as an escape character in some IV-generated data files
Expanded visibility to additional CRID and MID roles
Ability to save one-time query and data feed settings
Report Manager user role
Online Download option for data feeds
Enhanced bundle visibility
July2017
Expanded visibility for non-Full-Service mail
Full-Service icon to identify Full-Service CRIDs
IMb Tracing Service filter for bundle and piece data feeds
Scanner Type attribute to identify scans from hand-held devices
Enhanced SFTP Test Connection functionality
Ability to minimize the “I need to…” section under Roles & Permissions area
Hover-over to show full column names in tables
Additional information included in success/failure notification emails
August2017
Ability to receive only raw scans, only enriched scans, or both
Relative date/time filters (e.g., today, yesterday, past week)
Additional filter operators for queries and reports
Enhanced predicted delivery date for non-finalized operations
WSDL and test pull Mail.XML messages
September2017
Mail.XML messaging for Start-the-Clock visibility
Piece-level data through one-time queries
Provisioning of Full-Service, Seamless, eInduction, and Move Update error detail data
Notifications and alerts
Additional assumed handling events
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Great Lakes AIM
Questions?
August, 17 2017