Harmony -...

© Royal Mail 2006 - Royal Mail is a trading name of Royal Mail Group plc. Registered number 4138203.

CEC Europe Limited

HarmonyHarmony

Developing & Implementing a Developing & Implementing a Delivery LifecycleDelivery Lifecycle

BACKGROUNDBACKGROUND• Corporation • Semi-Autonomous• Outsourced Group Services• Outsourced skills• Process maturity levels unknown• PRINCE in name only


Why do we need to change?• Failure to deliver is risk on Corporate scorecard • Poor track record in project delivery• Unacceptable level of process maturity• Significant gaps in skills and processes

Why do we need to change?• Failure to deliver is risk on Corporate scorecard • Poor track record in project delivery• Unacceptable level of process maturity• Significant gaps in skills and processes

CHALLENGESCHALLENGES• “Not invented here”• “Not in my backyard”• Unclear scope (more than delivery lifecycle)• Prevailing cultures (change, blame)• Business unit buy-in• Sponsorship & ownership• Lack of resources• Number of supplier & 3rd Party Methods• Sign-up to potential benefits

It’s not rocket science.But where do we start?It’s not rocket science.But where do we start?



Harmony Covers the Implementation of Change within the Overall Business Framework

Strategic Management

Setting Direction Implementing Plans Managing Services

GovernanceQuality managementPolicies and StandardsProperty/Workspace managementExploiting TechnologyInformation Management

Coordinating service managementManaging relationshipsManaging contracts and service performanceManaging changes to requirementsEnd-user supportInfrastructure managementBusiness continuity and contingency planningRecompetitionDisposal of assetsEffective Partnering

Managing ChangeBusiness caseProgramme managementProject managementProcurementRequirements definitionManaging transitionApplication, development, modularityPIRConstruction managementRequirements management

Risk ManagementBenefits managementHuman Resources managementOrganisational learningContinuous improvementCost management

Skills and CompetenciesManaging PerformanceSecurity and PrivacyIS/IT ManagementJoined-up workingBenchmarking/capability

Identifying DirectionBusiness RequirementsBusiness & Supporting StrategiesPositioning for the futureCustomer focusPlanning and estimatingEnterprise architectureSupplier assessment

DEVELOP & DELIVER LIFECYCLEDEVELOP & DELIVER LIFECYCLEHarmonyHarmony

OGC Successful Delivery Toolkit website

Technology Management ModelTechnology Management Model

Strategic ManagementQuality ManagementPolicies & StandardsProperty & WorkplaceExploiting TechnologyInformation Management

Performance ManagementSecurity & PrivacyBenchmarkingCompliance Management

Develop Enterprise ArchitectureInfrastructure ArchitectureIntegration ArchitectureBusiness / Organisation ArchitectureInformation Systems ArchitectureSecurity Architecture

Develop Business / Functional StrategyIS StrategyMarketing StrategyR&D StrategyOperations StrategyPurchasing & Logistics StrategyHRM StrategyFinancial Strategy

Portfolio Management Application ReviewAlign Programmes & ProjectsPrioritise Programmes & ProjectsIdentify InterdependenciesIdentify Capability & CapacityOptimise Investment, Capability & Capacity

Programme ManagementIdentify a Programme

Establish a ProgrammeRunning a ProgrammeClosing a Programme

Define a Programme

Risk ManagementAuditBenefits ManagementHuman Resource ManagementCost ManagementSupplier Management

Service DeliveryCapacity ManagementFinancial Management for IT ServicesIT Service Continuity ManagementAvailability ManagementService Level Management

Service SupportConfiguration ManagementService DeskIncident ManagementProblem ManagementRelease ManagementIT Change ManagementProject Planning

IMPLEMENTING PLANS

STRATEGIC MANAGEMENT

SETTING DIRECTION MANAGING SERVICES

DEPP Technology Management Model (Levels 1 & 2) June 2005

Project ManagementProject Communications ManagementProject Configuration ManagementProject Cost ManagementProject DirectionProject Human Resource ManagementProject Issue ManagementProject PlanningProject Procurement ManagementProject Quality PlanningProject Risk ManagementProject Scope ManagementRequirements Management

Delivery LifecycleFeasibility & DefinitionRequirementsConceptual DesignSolution DesignDevelopmentBusiness Acceptance TestingImplementationRealisation & Project Closure

Project ManagementProject Communications ManagementProject Configuration ManagementProject Cost ManagementProject DirectionProject Human Resource ManagementProject Issue ManagementProject PlanningProject Procurement ManagementProject Quality PlanningProject Risk ManagementProject Scope ManagementRequirements Management

Delivery LifecycleFeasibility & DefinitionRequirementsConceptual DesignSolution DesignDevelopmentBusiness Acceptance TestingImplementationRealisation & Project Closure


PHASE I FOCUSPHASE I FOCUS

Lesson learned“Action the assessments early.”

Maybe to support the business case.

Lesson learned“Action the assessments early.”

Maybe to support the business case.

Aspiration



CEC Europe Limited

THE STRUCTURE OF THE STRUCTURE OF HARMONYHARMONY

STRUCTURE OF STRUCTURE OF HARMONYHARMONYConstruction of Construction of HarmonyHarmony

• Based on solid foundations and principles.


STRUCTURE OF STRUCTURE OF HARMONYHARMONYConstruction of Construction of HarmonyHarmony


• Comprises a defined set of common activities for delivering change.


STRUCTURE OFSTRUCTURE OF HARMONYHARMONYConstruction of Construction of HarmonyHarmony



• Governed by PRINCE2 Project Management.


STRUCTURE OFSTRUCTURE OF HARMONYHARMONYConstruction of Construction of HarmonyHarmony



• Governed by PRINCE2 Project Management.

• Supports all elements of change.


STRUCTURE OFSTRUCTURE OF HARMONYHARMONYSourcesSources

Frameworks

ISO / BSI Standards

ITIL COBIT

CMMi Enterprise Architecture

(TOGAF)

Other …

Methodologies

PRINCE2

PMBOK

MSP

APM BoK

SSADMCEC

Framework Method

RM Methods

Supplier Methods

Agile

DSDM

Object Oriented

Other …

Best-practice methods and frameworks within, and without, Royal Mail


STRUCTURE OFSTRUCTURE OF HARMONYHARMONYPRINCE2 PRINCE2 PlusPlus

Project Management = PRINCE2 plus additional processes

COMMUNICATIONSMANAGEMENT

PROCUREMENTMANAGEMENT

REQUIREMENTSMANAGEMENT

CONFIGURATIONMANAGEMENT

PROJECT DIRECTION

PROJECTPLANNING

RISKMANAGEMENT

QUALITYPLANNING

COSTMANAGEMENT

SCOPEMANAGEMENT

PROJECT HR

MANAGEMENT

ISSSUEMANAGEMENT

Requirements Management Briefing


Project Governance Guide Guide to Testing


CEC Europe LimitedThe Delivery LifecycleThe Delivery Lifecycle

Example paths through the lifecycle for:• Reduced Effort (Small) Project • Rapid Application Development (RAD) Project • Agile Project• Pilot Development Project • eBusiness Project • Procurement of Commercial Off-The-Shelf (COTS) Product Project

Harmony Domains & PRINCE2 ProductsHarmony Domains & PRINCE2 Products


SPECIALISTSPECIALISTPRODUCTS

Final deliverable

Refurbishment grouping

RefurbishedExterior

Staff

RefurbishedInterior

ProcurementContract

IT Network

Office Systems

Operational BranchOffice

CompanyStandards

Equipment grouping

Location grouping

Staffgrouping

Processgrouping

Technology grouping

ThinkChange Domain

ThinkThinkChange DomainChange Domain

ProcessProcess

InformationInformation

OrganisationOrganisation

LocationLocation

TechnologyTechnology

ApplicationsApplications

EducationEducation

TestingTesting

OperationsOperations

SecuritySecurity


CEC Europe Limited THE THE HARMONYHARMONY‘‘Starter for 10Starter for 10’’

Management

Products

Business CasePlans

Project

Plan

Stage

Plan

Project Approa

ch

Exception Plan

Post-Project Review

Plan

TeamPlan

Reports

Product Product PlanningPlanning

Activity Activity PlanningPlanning

3. Directing a Project

Corporate or Programme Management

1. Starting Up a Project

2. Initiating a Project

4. Controlling a Stage

5. Managing Product Delivery

6. Managing Stage Boundaries

7. Closing a Project

8. Planning

Specialist ProductsSpecialist Products Management ProductsManagement Products

Delivery ActivitiesDelivery Activities Project Management ActivitiesProject Management Activities

ProductsProducts

ActivitiesActivities

WHAT IS IN THE TOOLKIT TODAY?WHAT IS IN THE TOOLKIT TODAY?

© Royal Mail 2007 - Royal Mail is a trading name of Royal Mail Group plc. Registered number 4138203.PR

Questions



CEC Europe Limited

Supplementary Slides

PURPOSE AND BENEFITSPURPOSE AND BENEFITS• Group wide standard• Standard and Repeatable processes.• Reduced effort (re-use)• Guidelines for Project Managers

- Summary for experienced- Detail for inexperienced

• Common terminology• Transferable skills• Improvement plan• Enabler to delivering projects to time/cost/quality criteria• Facilitate the sharing of knowledge and experience


LEARNING & DEVELOPMENTLEARNING & DEVELOPMENTDEPP Courses & PlanDEPP Courses & Plan

HarmonyHarmony

Project PlanningProject Planning

Project Monitoring & Control

Project Monitoring & Control

Harmony Overview(½ day)

Harmony Overview(½ day)

Mentor Training(Train-the-Trainer - 1 day)

Mentor Training(Train-the-Trainer - 1 day)

Project Planning Awareness(1 day)

Project Planning Awareness(1 day)

Requirements Management

Requirements Management

Requirements Management(Briefing Paper)

Requirements Management(Briefing Paper)

Requirements Definition

Requirements Definition

Requirements Definition(1 day)

Requirements Definition(1 day)

ISEB Requirements Engineering

(3 days)

ISEB Requirements Engineering

(3 days)

Mastering the Requirements

(2 x 2 days)

Mastering the Requirements

(2 x 2 days)

PRINCE2 Foundation(3 days)

PRINCE2 Foundation(3 days)

PRINCE2 Foundation & Practitioners

(5 days)

PRINCE2 Foundation & Practitioners

(5 days)

PRINCE2 Practitioners Conversion

(3 days)

PRINCE2 Practitioners Conversion

(3 days)

ISEB Business Analysis DiplomaISEB Business Analysis Diploma

Supplier Management

Supplier Management

Supplier Management(CMO - 2 days)

Supplier Management(CMO - 2 days)

Project Monitoring & Control Awareness (1 day)

Project Monitoring & Control Awareness (1 day)

H : tailored to HarmonyH : tailored to Harmony

HH

HH

HH

HH

HH

HH

AwarenessAwareness FoundationFoundation PractitionerPractitionerProcess AreasProcess Areas

ToolsTec

hniquesMicrosoft Project

Quick win ‘awareness’ training linked to formal external courses


Harmony -...

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