'Happiness As Quality Measurement' by Jeroen de Cock
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Transcript of 'Happiness As Quality Measurement' by Jeroen de Cock
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Happiness as Quality MeasurementEuroSTAR 2011Jeroen De Cock
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Welcome, experts!
Let’s start with a beginner’s mind…
Why?
"In the beginner's mind there are many possibilities,but in the expert's mind there are few"
The taste of testing
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Reptilian brain and
Prefrontal cortex
“In general, how happy would you say you are…?”0 / 1 / 2 / 3 / 4 / 5 / 6 / 7 / 8 / 9 / 10very unhappy very happy
The Popsicle Index is the % of people who believe a child can leave their home, go to the nearest place to buy a popsicle or snack, and come home alone safely.
Measuring happiness
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A Global Projection of Subjective Well-being:The First Published Map of World Happiness
A world of happiness
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How we evaluate
The two-system viewby Daniel Kahneman
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The Unified Theory of Acceptance and Use of Technologyby Viswanath, Michael, Gordon, & Fred (2003)
How we evaluate
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What’s wrong with software?- Software forgets- Software is lazy- Software is inflexible- Software blames users- Software won’t take responsibility
Apologists vs. survivors“The important thing isn’t that the bear dances well,rather that the bear dances at all!”
What makes software polite?Polite software is interested in me, is deferential to me,
is forthcoming, has common sense,anticipates my needs, is responsive, …
The inmates are running the asylum
by Alan Cooper
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1) Zero tolerance for digital failure
2) Good enough beats perfect
3) The era of total accountability- Interaction, personalization & customization- Instant feedback- Joint accountability
4) Abandon absolute control- From the bottom to the top- Self-correcting mechanism- From man to machine
The New Normalof Peter Hinssen
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Our reactionon the perception of the problem
Our observationof the problem
The problem
1) Do I miss something?
2) Am I part of the problem?
3) Do we take enough time and quite attention for questions?
4) What can I do in another way?
5) What will I do today?
6) How do I behave?
7) What will I do ‘differently’ today?
Thinking outside the box
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Competence: refers to being effective in dealing with the environment in which a person finds oneself
Relatedness: is the universal want to interact, be connected to, and experience caring for others
Autonomy: is the universal urge to be causal agents of one's own life and act in harmony with one's integrated self
Self-determination Theory
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The broken-windows theory- social norms and conformity- the presence or lack of monitoring, and- social signaling and signal crime
50% defined by genes10% defined by environment40% defined by our thoughts and actions
Why happiness is important
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Questions?
Happiness as Quality MeasurementEuroSTAR 2011Jeroen De Cock