Hannah WallaceAddress: The Laurels, Devils Lane, Egham, Surrey, TW20 8HD

D.O.B: 16th July 1991

Tel: 07415 771637

Email: Hannah_Wallace@hotmail.co.uk

Personal ProfileI have recently returned to the UK after 2 years of working and travelling in Australia and am now looking for a position with long term prospects.

I am an experienced Administration Manager who is capable of working independently or as part of a cross functional team whilst understanding the need for the working environment to successfully support business operations.

I am very organised and pride myself in being able to work well under pressure, ensuring all tasks are successfully completed on time and to the best of my ability.

Major Career Achievements Multiple promotions in quick succession at Nuffield Health Fitness & Wellbeing

leading me to become Manager before the age of 21 Being head-hunted by the training management team of Nuffield Head Quarters

to work alongside their head trainer and carry out a series of successful training sessions across the UK after acquiring several new centres

Promotion to assistant team leader for LoansToday after just 5 months in the role with no prior experience in the industry

Previous Employment – Australia29th February 2016 to 30th September 2016 – Loans Today, Kippa Ring, QLDLoans Processor & Accreditation Officer

Reviewing loan applications & requesting supporting documentation Reviewing supporting documentation and submitting to financial lender Working closely with financial lender to approve loans and prevent fraud Recruiting and accrediting new brokers Promotion to Assistant Team Leader Trainer for new employees Maintenance of application and broker database

13th July 2015 to 1st February 2016 – DDSL Products Pty Ltd, Clontarf, QLDAdmin/Warehouse Assistant

Placing orders using MYOB Picking & packing orders alongside organising couriers for delivery Management of Facebook Page Account reconciliations General day to day running of the warehouse and reception/shop

10th February 2015 to 23rd May 2015 - Travel Bugs, Rainbow Beach, QLDTravel Consultant

Advising travellers Booking Tours/Buses/Accommodation Meeting Targets

Previous Employment - UK6th May 2014 to 24th December 2014 – Mercedes-Benz Driving Academy, Weybridge, UKProcess Administrator

• Updating payroll of our driving coaches on a weekly basis in preparation for month end

• Placing orders and writing corresponding purchase orders• Matching purchase orders to invoices• Logging and removing cars from the company insurance policy• Completing weekly reports to analyse the financial performance of the sales team• Marketing – creating a customer database and applying monthly marketing

campaigns• Analysis of marketing campaigns

11th May 2009 to 30th April 2014 – Nuffield Health, West Byfleet, UKStarting Role - Client Services AdvisorI started my employment on the reception desk. My duties included:

• Meeting & greeting customers• Managing booking systems• Operating a 6 line telephone system• Operating the member access control point• Taking orders for a ‘Fit Co’ shop • Dealing with general customer queries

1st Promotion - Member RetentionIn early 2010, I was appointed the role of Member Retention which I completed alongside my position as a Client Services Advisor. This role required me to contact any members with an outstanding payment or lapsed membership and regain the funds or membership account.

2nd Promotion - Administration ManagerIn October 2010 I was promoted to Administration Manager which covered 3 aspects of the business:

• Finance – Processing all invoice/cheque payments & refunds• Maintaining a budget tracker for all expenditure• Completing financial month and year end• Managing the petty cash and till floats• Completing the daily banking• Membership – integrity of paperwork• Confirmation letters for cancellations & suspensions• Upgraded all child memberships • Continued my role as Member Retention• HR & Personnel, including payroll – Weekly payroll input• Monthly payroll completion• Sales Commission• Starters & Leavers• Holiday & Sickness• Investigations & Disciplinaries• Annual Pay Reviews• Personnel Files

Extra duties included placing orders, arranging and hosting team meetings and enrolling all team on an internet based learning system.

Alongside my role as Admin Manager I also undertook 2 additional roles:Additional Role 1 - Duty Manager

Opening the centre Running of the centre Cashing up of the tills Pool chemical testing

Additional Role 2 - Systems Trainer

I was appointed a secondment role with my Head Office for 3 months which required me to travel the country in order to provide training courses for the entire teams of 9 centres which the company had acquired. Once the secondment had come to an end, I returned to my position of Administration and Duty Manager and continued training on site.

Education & Qualifications - UK2nd December 2013 to 31st August 2014 – Home Learning College CIPD Level 3 Foundation Certificate

September 2007 to May 2009 – Brooklands College – BTEC National Diploma Level 1 in Travel & TourismTriple grade of Pass, Merit, Pass

September 2002 to 29th June 2007 – Magna Carta Secondary School10 GCSE’s at grades B and C

References: Professional - AustraliaJodie Hilleary, Team Leader for Loans Today 21a High StreetKippa Ring,QLD, 4019, AUSTRALIATel: +61 7 3465 9259Email: Jodie@loanstoday.com.au

References: Professional – UKDeborah Wingrove – Former Manager for Mercedes-Benz Driving Academy Tel: +44 7956 334913Email: debbiewingrove19@gmail.com

Jackie Ireland – Assistant Manager for Nuffield Health, Fitness & WellbeingPyrford Road,Woking,Surrey, GU22 8UQ – ENGLANDTel: +44 1932 353481Email: Jackie.ireland@nuffieldhealth.com