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Transcript of Handbook AS-508-A - Section 508 Technical about.usps.com/handbooks/ 508 Technical Reference Guide...

  • Section 508 Technical Reference GuideHandbook AS-508-A September 2004

    Transmittal Letter

    A. Purpose. Using technology to enhance value is an integral part of the Postal ServicesTransformation Plan. As we increase our reliance on electronic information systems tohelp us manage information and costs, improve service, and carry out our mission moreefficiently, we have an even greater responsibility to provide full access for ourcustomers, our employees, and those with whom we do business. This handbookprovides the tools to help each of us do that. All functional organizations should use theinformation in this handbook to understand, achieve, and maintain Section 508compliance. By achieving the goals of this law, we fulfill our mission of binding the nationtogether in the 21st century.

    This is a technical reference guide in support of Handbook AS-508. It breaks out thedetails of each of the sections of that handbook and how they are tied to the law.

    B. Scope. Providing access to electronic forms of Postal Service information, products, andservices is both efficient and economic. The techniques in this handbook have an effecton employees, customers, suppliers. and business partners. Given the broad scope ofthe 508 law and its pervasive impact on information technology, collaborative efforts areneeded to successfully achieve organization-wide compliance. Consequently, theaudience for this handbook spans the entire corporation. Although managers offunctional organizations within the Postal Service have direct responsibility for theconformance of their area, the coordinated efforts of cross-functional teams are vital torealize the mandates of the Section 508 law.

    C. Availability. This handbook is available online and may be accessed both from theInternet and from the Postal Service Intranet.

    From the usps.com homepage, click on All Products & Services, then on Publications,then on Postal Periodicals and Publications. Choose Handbooks.

    It is also available on the Postal Service PolicyNet Intranet Web site:

    Go to http://blue.usps.gov.

    Under Essential Links in the left-hand column, click on References.

    Under References in the right-hand column, PolicyNet Text.

    Then click on HBKs.

  • D. Comments and Questions. Send comments via email to: section508@email.usps.com.Use AS-508 in header.

    E. Effective Date. This handbook is effective immediately.

    Robert L. OttoVice PresidentInformation Technology

  • Contents

    iiiSeptember 2004

    Contents

    1 Introduction 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Policy 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    1-2 History of Section 508 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    1-2.1 Development of the Law 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    1-2.2 Structure of the Law: Technical Standards and Functional Performance Criteria 2. . .

    1-3 Compliance 3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    1-3.1 Importance of Compliance 3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    1-3.2 Monitoring 4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    1-3.2.1 Department of Justice 4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    1-3.2.2 Postal Service 4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    1-3.2.3 Functional Organizations 4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    1-4 Scope 4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    1-4.1 Postal Service Employees 4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    1-4.2 Suppliers 4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    1-4.3 Enterprise Architecture and Information Infrastructure 5. . . . . . . . . . . . . . . . . . . . . . . . . .

    1-5 About This Handbook 5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    1-5.1 Generally Speaking 5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    1-5.2 Introductory Chapters (14) 5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    1-5.3 Technical Chapters (511) 5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    1-6 Additional Sources for Accessibility 6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    2 Roles and Responsibilities 7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Vice President/Chief Technology Officer 7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    2-2 Section 508 Program Manager, Information Technology 7. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    2-3 Section 508 Technical Stewards 9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    2-4 IT Portfolio Managers 10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    2-5 Vice President, Labor Relations 10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    2-6 Vice President, Supply Management 10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    2-7 Vice President, General Counsel 11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    2-8 Vice President, Consumer Affairs 11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    2-9 Vice President, Public Affairs and Communications 11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    2-10 All Postal Service Officers 11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    2-11 All Functional Organizations 12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    2-12 Section 508 Stewards Liaisons for Accessibility 12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    2-13 Importance of Compliance 13. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

  • Section 508 Technical Reference Guide

    iv Handbook AS-508-A

    3 Section 508 Overview of Accessibility 15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 What the Law Covers 15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    3-1.1 General Requirements 15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    3-1.2 Overview of Standards: Classes of Technology, Classes of Disability 15. . . . . . . . . . . .

    3-2 Rationale 16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    3-3 Assistive Technologies 17. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    3-3.1 Description 17. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    3-3.2 Postal Service Standards 17. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    3-4 Guiding Principles 18. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    3-4.1 Integrate multiple technical standards 18. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    3-4.2 Consider both information itself and authoring tools that create information 18. . . . . . .

    3-4.3 Consider all available techniques for access 18. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    3-5 What is Compliance? 19. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    4 Section 508 Postal Service Processes to Comply 21. . . . . . . . . . . . . . . . . . . . 4-1 Background for Purchasing Compliant EIT 21. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    4-2 Processes to Comply With Section 508 22. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    4-2.1 Specific Standards and Functional Performance Criteria 22. . . . . . . . . . . . . . . . . . . . . . . .

    4-2.2 Build and Buy 22. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    4-2.3 When Procuring an EIT Solution 22. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .