Hanan Ghaly25 Dredge Court – Milton, ON - L9T 8T1

Cell: (647) 778-6171 Home: (289) 878-4986hanan_ghaly2003@yahoo.com

Internationally trained professional with over 10 years’ experience in banking and the financial administration sector seeking a position where I can add value to your organization as a whole.

COMPETENCY SUMMARY

Actively participated and assisted with all bank promotional programs, sales targets, direct marketing initiatives which helped to increase retail sales by 25%

Assisted in designed and implemented database application used in risk management analysis as well as the identification and correction of discrepancies.

Experienced in coordinating office management and special projects with a high efficiency "for example special events like lunched new product"

Ability to prioritize multiple tasks and consistently meet deadlines Worked and achieved sales targets, was a best achiever for two years Bilingual (English and Arabic) and proficiency in MS Office Suite, especially Excel

PROFESSIONAL SKILLSPerformed numeric analysis Accuracy/attention to detail Time ManagementCommunication skills Typing Speed (70 W/M) Presentation skillsWork under Target Raise funds Supportive of othersWork independently Team player Problem solving abilities

PROFESSIONAL EXPERIENCEAnalyst Risk Management

Ensured that all commercial lending processes complied with policies, procedures, legal ethical requirements and regulations to established risk guidelines

Examined, collected, and organized data from multiple sources "Statistical Analysis System -SAS" for input into monthly, quarterly, annual, and ad hoc reports to provide "CCO" Chief Credit Officer, Credit Committee and France Head Office with quorate data

Demonstrated understanding of basic financial results and applies analysis techniques to historical information to measure financial performance and credit worthiness by using Credit Risk Monitor and other sources of financial data

Communicated with Finance and Treasury to ensure that month-end procedures are accomplished in a timely manner

Prepared for group meetings with CCO by identifying the key issues, goals identifies resources that are most likely to help the group with its task and clarifies the agenda and objectives

Financial Customer Service Representative

Worked in a multi-tasking environment where a high attention to detail is required in order to balance cash, credits and other monetary transactions

Identified and understand basic customer needs in order to complete transactions with speed, efficiency and certainty

Handled incoming and outgoing calls to provide information to clients, identified new sales opportunities and making referrals to colleagues with exceeding sales objectives

Listened effectively to customers to better understand their needs and successfully implement solutions surpassed client expectations

Maintained accurately capturing and validating client’s personal and financial information “KYC-Know Your Client” to ensuring all documentation is completed in accordance with all policies and procedures

Executive Secretary

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Hanan Ghaly25 Dredge Court – Milton, ON - L9T 8T1

Cell: (647) 778-6171 Home: (289) 878-4986hanan_ghaly2003@yahoo.com

Provided administrative support to the Vice President with direct reports, data and demonstrated ability to meet demanding deadlines

Represented the V.P. by welcoming visitors arranged company dinners and other corporate functions this expanded company public relations

Screened correspondence, questions and meeting requests reduced VP pressure work load Prepared financial spreadsheets, correspondence, merged mailings, designing graphic

presentation and unique special projects improved communication between departments Systematized general filing system and filed all correspondence reduced 90% searching time

EMPLOYMENT EXPERIENCE

Customer Representative Scotiabank - Milton Main St., ON Jun 2015 – Present

Receptionist and Security – Suncor Energy Mississauga, ON“Contractor Garda World Canada” Jul 2014 – Jan 2015

Customer Service Representative (Best Buy & Future Shop) (seasonal contract)Transcom Worldwide (North America Inc.) - Canada, ON Nov 2013 – Jan 2014

Corporate Portfolio Risk Management Officer Credit Agricole Egypt Bank - Cairo, Egypt Jul 2008 – Jan 2014

Financial Customer Service Representative & Assistant Credit Manager

Commercial International Bank and Corplease - Cairo, Egypt Mar 2005 – Mar 2007 Mar 2008 – Jul 2008

Executive Secretary for VP May 2001 – Mar 2005Global Napi Pharmaceutical - Cairo, Egypt Mar 2007 – Mar 2008

VOLUNTEER EXPERIENCE

Case Analyst and Fund Raising Coordinator 1997 – PresentSaint Mary Social Service - Egypt

Met with people and listened to their needs and studied the cases, then decided what the best way to assist them was

Coordinate fund raising campaigns to announce service and achievement to get people to offer support

HR Coordinator and AdministratorHabitat for Humanity, Milton ON 2014 – Present

Assist with administrative duties as required (photocopying, faxing, phone, etc.)

EDUCATION

Co-operative program for Internationally Qualified Professionals Dufferin-Peel Catholic District School Board ON, Canada 2015Investment Funds in Canada (IFC) "CSI" Canadian Securities Institute ON, Canada 2014Security Guard License and First AID & CPR “Ontario” Canada 2014Certified Protection Officer Certificate ON, Canada 2014Human Resources Diploma American University Cairo, Egypt 2008General Secretarial Certificate American University Cairo, Egypt 2001Bachelor of Commerce - Accounting Major, Cairo University, Egypt 2000*Evaluated to Canadian Bachelor of Science in Accounting by International Credential Assessment Service of Canada (ICAS) 2014

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