Habit 4 -- Think Win/WinHabit 4 -- Think Win/Win THE SEVEN HABITS OF HIGHLY EFFECTIVE THE SEVEN HABITS OF HIGHLY EFFECTIVE

PEOPLEPEOPLE

28 Feb 2010 Cluster Class Room by Ram

Overview Principles of Interpersonal Relationship Six Paradigms of Human Interaction Examples

Principles of Interpersonal Relationship

Principles of Interpersonal Relationship (Ctd.) Emotional Bank Account

What is Emotional Account? The amount of trust that has been built up in a relationship. It is possible to make deposits or take withdrawals from the account.

6 major ways of making deposits on the Emotional Bank Account Understanding the Individual Attending to the Little Things Keeping Commitments Clarifying Expectation Showing Personal Integrity Apologizing Sincerely when You Make a Withdrawal

Six Paradigms of Human Interaction Win/Win Win/Lose Lose/Win Lose/Lose Win Win/Win or No Deal

Six Paradigms of Human Interaction (Ctd.) Win/Win

Agreements or solutions are mutually beneficial Concept that is plenty for everyone.

Win/Lose Use of position, power, credentials, possessions or personality to get one's

way Competitive and low-trust situations.

Lose/Win Lose/Win people are quick to please or appease Permissive or indulgence

Six Paradigms of Human Interaction (Ctd.) Lose/Lose

Result of encounters between two Win/Lose individuals Also the philosophy of highly dependent people

Win Win at all costs. Other people don't matter The most common approach in everyday negotiation

Win/Win or No Deal If we can't find a solution that would benefit both parties, we agree to

disagree Most realistic at the beginning of a relationship or enterprise.

Examples – Win/Win

Examples – Win/Lose

Examples – Lose/WinOutsourcing - Pilot Project (successful transformation)

Lose / Win Win / Win

Today ConditionVendor (You) - Lose

Client - Win

Tomorrow ConditionVendor (You) – Win

Client – Win

Examples – Lose/Lose both people miss out on an opportunity not allow either person to achieve his/her goals.

Husband and Wife disagree where to go on vacation.

As their frustration builds, arguing turns to fighting.

They eventually get fed up and decide to forget taking a vacation.

Thanks

28 Feb 2010 Cluster Class Room by Ram