Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness
-
Upload
delivering-happiness -
Category
Documents
-
view
118 -
download
0
Transcript of Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness
![Page 1: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/1.jpg)
HAAS BUSINESS SCHOOLOCT 15 2012 – BERKELEY, CA
GO BEARS!JENN LIM
CEO & CHIEF HAPPINESS OFFICER
![Page 2: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/2.jpg)
![Page 3: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/3.jpg)
TAKE A MOMENT TO THINK…
WHAT ARE YOUR GOALS
IN LIFE?
![Page 4: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/4.jpg)
WHAT IS YOUR GOAL IN LIFE?
![Page 5: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/5.jpg)
• “WHEN I GET _____, I’LL BE HAPPY”• “WHEN I ACHIEVE _____, I’LL BE HAPPY”• LOTTERY WINNERS• TERMINALLY INJURED OR DISABLED
OUR BRAINS ARE HARDWIRED TO SEEK HAPPINESS.
YET WE’RE SUPERBAD AT PREDICTINGWHAT CAN SUSTAIN IT.
![Page 6: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/6.jpg)
REFLECTION
HOW DID I GET HERE?
WHY AM I SO PASSIONATE ABOUT HAPPINESS?
![Page 7: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/7.jpg)
GO BEARS!
INTERNETCONSULTANT
LAYOFFLOSERLOSS
MT. KILI
GREEN FIELDExplored and Prioritized
ZAPPOSCONSULTANT
ROCK BOTTOM
REALLOSS
![Page 8: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/8.jpg)
CAN COMPANIES REALLY BE
SUCCESFUL WITH HAPPINESS AS A
BUSINESS MODEL?
![Page 9: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/9.jpg)
“PEOPLE WILL FORGET WHAT YOU SAID, PEOPLE WILL FORGET WHAT YOU DID, BUT PEOPLE WILL NEVER FORGET HOW YOU MADE THEM
FEEL.”— MAYA ANGELOU
![Page 10: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/10.jpg)
“A WOMAN’S DREAM CLOSET…”
ZAPPOSZAPPOSKENTUCKY WAREHOUSEKENTUCKY WAREHOUSE
![Page 11: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/11.jpg)
EXPECTATIONSEXPERIENCEEMOTIONSSTORIESCULTURE
PERSONAL EMOTIONAL CONNECTION
![Page 12: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/12.jpg)
10 WAYS TO INSTILL CUSTOMER SERVICEEXCERPTED FROM DELIVERING HAPPINESS
• MAKE CUSTOMER SERVICE A PRIORITY FOR THE WHOLE COMPANY, NOT JUST A DEPARTMENT. A CUSTOMER SERVICE ATTITUDE NEEDS TO COME FROM THE TOP.
• MAKE WOW A VERB THAT IS PART OF YOUR COMPANY’S EVERYDAY VOCABULARY.
• EMPOWER AND TRUST YOUR CUSTOMER SERVICE REPS. TRUST THAT THEY WANT TO PROVIDE GREAT SERVICE… BECAUSE THEY ACTUALLY DO. ESCALATIONS TO A SUPERVISOR SHOULD BE RARE.
• REALIZE THAT IT’S OK TO FIRE CUSTOMERS WHO ARE INSATIABLE OR ABUSE YOUR EMPLOYEES.
• DON’T MEASURE CALL TIMES, DON’T FORCE EMPLOYEES TO UPSELL, AND DON’T USE SCRIPTS.
• DON’T HIDE YOUR 1-800 NUMBER. IT’S A MESSAGE NOT JUST TO YOUR CUSTOMERS, BUT TO YOUR EMPLOYEES AS WELL.
• VIEW EACH CALL AS AN INVESTMENT IN BUILDING A CUSTOMER SERVICE BRAND, NOT AN EXPENSE YOU’RE SEEKING TO MINIMIZE.
• HAVE THE ENTIRE COMPANY CELEBRATE GREAT SERVICE. TELL STORIES OF WOW EXPERIENCES TO EVERYONE IN THE COMPANY.
• FIND AND HIRE PEOPLE WHO ARE ALREADY PASSIONATE ABOUT CUSTOMER SERVICE.
• GIVE GREAT SERVICE TO EVERYONE: CUSTOMERS, EMPLOYEES, AND VENDORS.
![Page 13: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/13.jpg)
CULTURE
#1 PRIORITY?
![Page 14: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/14.jpg)
RESEARCH SHOWS WHAT MAKES LONG-TERM SUSTAINABLE BRANDS
CULTURE ANDHIGHER PURPOSE
![Page 15: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/15.jpg)
HOW IS CULTURE #1 PRIORITY?• HIRING FOR CULTURE• 5 WEEKS OF TRAINING• $4000 OFFER TO QUIT• ZAPPOS CULTURE BOOK
![Page 16: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/16.jpg)
THE CULTURE BOOK
THE CULTURE BOOK
![Page 17: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/17.jpg)
THE CULTURE BOOKWHAT IS IT?
COMPLETELY UNEDITED EXCEPT FOR TYPOS AND SPELLING
SNAPSHOT OF CULTURE EVERY YEAR – WHAT’S GOOD, WHAT DO WE NEED TO IMPROVE
STARTED AS CULTURE BOOK, NOW THE BRAND BOOK TOOJAPAN AND BRAZIL LOVE ZAPPOS EVEN THOUGH ZAPPOS DOESN’T SHIP THERE
FOR A COPY, JUST EMAIL ME [email protected]
![Page 18: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/18.jpg)
![Page 19: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/19.jpg)
CORE VALUES AT ZAPPOS
1. Deliver WOW Through Service2. Embrace and Drive Change
3. Create Fun and a Little Weirdness4. Be Adventurous, Creative, and Open-Minded
5. Pursue Growth and Learning6. Build Open and Honest Relationships With Communication
7. Build a Positive Team and Family Spirit8. Do More with Less
9. Be Passionate and Determined10. Be Humble
![Page 20: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/20.jpg)
CULTURE AND CUSTOMER SERVICEWORD OF MOUTH (75% REPEAT CUSTOMERS)INVEST IN C+C MORE THAN OTHER AREAS
‘01 ‘02 ‘06‘03 ‘04 ‘05 ‘07‘00 ‘08
Gro
ss S
ale
s $
MM
$1,000
800
600
400
200
NOV ‘09 AMAZON ACQUIRES ZAPPOS$1.2 BILLION
SHARE VALUE AT THE TIME OF CLOSING
![Page 21: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/21.jpg)
BEST WORKPLACES VS. S&P 500
GREAT PLACE TO WORK/FORTUNE MAGAZINE, 2010
![Page 22: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/22.jpg)
AN EXPERIMENT IN HAPPINESS AS A BUSINESS MODEL
LESSONS LEARNED:1.COMMITMENT2.CORE VALUES
3.TRANSPARENCY4.VISION
5.RELATIONSHIPS6.THE RIGHT TEAM
AND CAN THEY BEAPPLIED TO YOU?
HOW?
![Page 23: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/23.jpg)
1. COMMITMENT HOW IMPORTANT TO YOU?
DO YOU WANT TO BUILD A LONG-TERM, SUSTAINABLE BRAND?
ARE YOU WILLING TO COMMIT FINANCES, RESOURCES, AND TIME TO IT?
HOW HIGH A PRIORITY WILL IT BE (NOT JUST
FOR A MONTH OR YEAR, BUT THE LIFE OF THE COMPANY)? WILL IT BE?
![Page 24: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/24.jpg)
2. DEFINE YOUR CORE VALUESIT’S HARD, SO START EARLY.
WHAT ARE YOUR COMPANY’S CORE VALUES?
WHAT ARE YOUR PERSONAL CORE VALUES?
DO THEY ALIGN?
![Page 25: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/25.jpg)
EXAMPLES:VENDOR EXTRANET
TWITTER.ZAPPOS.COM
“ASK ANYTHING”TOURS & MEDIA
VISITSZAPPOS INSIGHTS
![Page 26: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/26.jpg)
4. VISIONDOES IT HAVE MEANING AND PASSION BEHIND IT?
DOES IT INSPIRE (VS. MOTIVATE)?
“CHASE THE VISION, NOT THE PAPER.”
-
![Page 27: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/27.jpg)
FOR EMPLOYEES*
WHAT’S THE LARGER VISION AND GREATER PURPOSE IN THEIR WORK BEYOND MONEY OR PROFITS?
FOR ENTREPRENEURS
WHAT WOULD YOU BE PASSIONATE ABOUT DOING IF YOU DIDN’T FEAR FAILURE AND DIDN’T MAKE ANY MONEY FOR 10 YEARS?
71% EMPLOYEES IN THE U.S. DISENGAGED
$300B LOST IN PRODUCTIVITY FROM DISENGAGEMENT
- GALLUP 2008, 2011
![Page 28: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/28.jpg)
5. BUILD RELATIONSHIPSIT’S NOT ABOUT NETWORKING OR MARKETING. IT’S ABOUT CONNECTEDNESS.
IF YOU’RE INTERESTED, YOU DON’T HAVE TO TRY TO BE INTERESTING.
“IF THE PERSON YOU’RE TALKING TO ISN’T LISTENING, BE PATIENT. MAYBE HE HAS A SMALL PIECE OF FLUFF IN HIS EAR.”
-
![Page 29: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/29.jpg)
6. BUILD THE RIGHT TEAM
HIRE SLOWLY. FIRE QUICKLY.
HIRE BASED ON VALUES.
![Page 30: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/30.jpg)
THAT’S GREAT BUT IT’LL NEVER WORK FOR ME OR MY COMPANY…
HOLD THAT THOUGHT.
![Page 31: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/31.jpg)
SOME FRAMEWORKS LEARNED ALONG THE WAY…
WHAT DOES THE SCIENCE OF HAPPINESSHAVE TO TELL US?
SOME DATA AND FRAMEWORKS LEARNED ALONG THE WAY…
![Page 32: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/32.jpg)
SOME FRAMEWORKS LEARNED ALONG THE WAY…
TOP 5 I WISH’ES IN LIFE
- BRONNIE WARETOP 5 REGRETS OF DYING
…THE COURAGE TO EXPRESS MY FEELINGS.
…LET MYSELF BE
HAPPIER
…NOT WORKED SO HARD
…STAYED IN TOUCH WITH
FRIENDS
…THE COURAGE TO LIVE TRUE TO MYSELF, NOT THE LIFE OF WHAT OTHERS EXPECTED
I WISH I HAD…
#1
![Page 33: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/33.jpg)
THE ELEMENTS OF HAPPINESS
NATUREGENETICS
NURTUREENVIRONMENT
CIRCUMSTANCES
50%
10%
NORMDAY TO DAY
DECISIONS >>ACTIONS
40%C
ON
TR
OL
ADAPTED FROM SONJA LYUBORMIRSKY’STHE HOW OF HAPPINESS
![Page 34: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/34.jpg)
THE ELEMENTS OF HAPPINESS
NORMDAY TO DAYDECISIONS
>>ACTIONS
50%
10%
40%C
ON
TR
OL
NATUREGENETICS
SUSTAINABLE HAPPINESS
90%
![Page 35: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/35.jpg)
![Page 36: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/36.jpg)
HAPPINESS FRAMEWORK 2MASLOW’S HIERARCHY
![Page 37: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/37.jpg)
![Page 38: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/38.jpg)
![Page 39: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/39.jpg)
IF RESEARCH SHOWS
VISIONMEANINGHIGHER PURPOSE
LEADS TO HAPPINESS…
HOW DOES THAT APPLY TO YOU AND
YOUR COMPANY?
![Page 40: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/40.jpg)
HOW DO WE TURN SUPERBADINTOSUPERGOOD?
![Page 41: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/41.jpg)
LABOR DAY 2009
FIRST…THERE WAS A BOOK
![Page 42: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/42.jpg)
400,000+ COPIES SOLD18+ LANGUAGES/COUNTRIES
2010 BEST OF LISTSNPR MARKETPLACEINC. MAGAZINENEW YORK POSTREADWRITEWEBAMAZON CUSTOMER FAVORITE
#1 BESTSELLER LISTSNYTIMESWSJAMAZONBARNES & NOBLEBORDERS
WHOA.
![Page 43: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/43.jpg)
I CAN BE A CMP!
![Page 44: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/44.jpg)
![Page 45: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/45.jpg)
THEN, THE BUS TOUR…
![Page 46: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/46.jpg)
![Page 47: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/47.jpg)
![Page 48: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/48.jpg)
![Page 49: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/49.jpg)
BEFORE AFTER
![Page 50: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/50.jpg)
![Page 51: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/51.jpg)
![Page 52: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/52.jpg)
![Page 53: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/53.jpg)
![Page 54: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/54.jpg)
![Page 55: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/55.jpg)
![Page 56: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/56.jpg)
![Page 57: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/57.jpg)
![Page 58: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/58.jpg)
![Page 59: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/59.jpg)
“DELIVERING HAPPINESS
IS A MOVEMENT THAT HAPPENS TO HAVE A BOOK”
- SETH GODIN
![Page 60: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/60.jpg)
THEN THERE WAS A BUS TOUR
FIRST…THERE WAS A BOOK
![Page 61: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/61.jpg)
WE HEARD FROM AROUND THE WORLD
UNIFIEDBY THE SAME
VISION
NO MATTER WHAT•BACKGROUND•CULTURE•IDEAS•JOB
HAPPINESS
![Page 62: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/62.jpg)
NOW…THE MOVEMENT
TO SPREAD AND INSPIRE HAPPINESS IN THE WORLD
SCIENTIFIC SENSEBUSINESS SENSE
HUMAN SENSE
![Page 63: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/63.jpg)
HOW? The 3 C’s.
![Page 64: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/64.jpg)
HAPPIER COMPANIES
![Page 65: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/65.jpg)
PAY HAPPINESS FORWARD.100% of net profits to the
Happiness Movement
HAPPIERCOMMUNITIES
![Page 66: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/66.jpg)
HAPPIER CITIES
REVITALIZING DOWNTOWN VEGAS
![Page 67: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/67.jpg)
C/C/C = HAPPIER WORLD
In 105 countries today...(and growing)
![Page 68: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/68.jpg)
THAT’S GREAT BUT IT’LL NEVER WORK FOR ME…
![Page 69: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/69.jpg)
SALES 37%
PRODUCTIVITY31%
ACCURACY 19%______________________________________
TURNOVERENGAGEMENT CREATIVITYPROFITS
STUDIES FROM THEHARVARD BUSINESS REVIEW,
JAN-FEB 2012 ISSUE
HAPPINESS in the WORKPLACE
![Page 70: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/70.jpg)
NOT SAYING BE LIKE ZAPPOS OR DELIVERING HAPPINESS
NOT THE ACTUAL CORE VALUES THAT MATTER
WHAT MATTERS IS ALIGNMENT AND COMMITMENT
![Page 71: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/71.jpg)
![Page 72: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/72.jpg)
WITH…GENERATIONAL ADVANCES
TECHNOLOGYOUR 90% CONTROL
PSYCHOLOGISTSACADEMIA
SCIENTISTSECONOMISTS
GOVERNMENTSUNITED NATIONS
IN THE WORKPLACECOMMUNITY
EVERYDAY LIFE
LIKE THE4 MINUTE MILE
CHANGE THEWORLD IN WAYS
WE NEVER THOUGHT POSSIBLE
HAPPINESS{NOT A PIPEDREAM ANYMORE}
![Page 73: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/73.jpg)
FOR A CULTURE BOOK OR COPY OF THE PRESENTATION
JOIN THE MOVEMENTDELIVERINGHAPPINESS.COM
FACEBOOK.COM/DELIVERINGHAPPINESSTWITTER | @DHMOVEMENT | @DHMOVEMENTCEO
![Page 74: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/74.jpg)
![Page 75: Haas Business School - UC Berkeley - Jenn Lim Delivering Happiness](https://reader033.fdocuments.net/reader033/viewer/2022061211/5493885aac7959c95f8b457b/html5/thumbnails/75.jpg)
TOGETHER…Let’s