H1 Industry Insights 2020 Industry... · 2020. 8. 3. · AutoDeal Industry Insights • H1 2020 | 3...

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INDUSTRY INSIGHTS 2020

Transcript of H1 Industry Insights 2020 Industry... · 2020. 8. 3. · AutoDeal Industry Insights • H1 2020 | 3...

Page 1: H1 Industry Insights 2020 Industry... · 2020. 8. 3. · AutoDeal Industry Insights • H1 2020 | 3 It’s a difficult time. In recent weeks there’s been a deluge of articles reflecting

INDUSTRY INSIGHTS 2020

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CONTENTSIntroduction

Opening remarks from AutoDeal Co-Founder Christopher Franks on the changing nature of the Philippine automotive industry.

6Consumer Interest

How has consumer interest changed in the wake of the COVID-19 pandemic? We explore interest level data across different segments and demographics.

16AutoDeal Top 40

Which products are resonating best with consumers? We take a look at the changes in the AutoDeal Top 40 between Q1 & Q2.

Sales & Conversions

Which vehicles are selling best on AutoDeal? How long are consumers taking to buy? What's the SRP sweet-spot? Find the answers in our sales and conversion report.

18

Pandemic

As life changes, so do the preferences of consumers. Our commentary on the COVID-19 pandemic provides short insights on the challenges that face car dealers.

26

Dealer Talk

Who were the fastest responding and best converting dealers and agents on the AutoDeal platform in H1 2020?

30

Used Cars

What vehicles are likely to sit on the lot for the shortest time? We examine the price points, market segments and model years that are hot with used-car buyers.

35

Important: AutoDeal.com.ph (The SirQo Group Inc.) prepared all the content in this report to represent the general data about online marketing in the Philippine automotive industry. This data is given in summary, and as such, all information is to be used and interpreted at the readers own risk. Any data represented in this report should not be considered as any form of advice or recommendation. The SirQo Group Inc. will not be held responsible for any damages or loss of business caused by the interpretation of this document.

This document must not be use for purposes other than that for which it has been supplied, or reproduced wholly or in part, without written permission of The SirQo Group, Inc.

Two Wheels

Vital statistics on the growth of MotoDeal.com.ph. Find out which brands, bikes and body types are hot with consumers on the Philippines top motorcycle marketplace.

39

Inside The AutoDeal Group

Everything you need to know about the Philippines’ no. 1 online automotive marketplace.

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It’s a difficult time.

In recent weeks there’s been a deluge of articles reflecting on the weakened state of the Philippine automotive industry as sales figures fall approximately fifty percent short year-on-year.

The slowdown is hardly unexpected. While there are indications of rallying consumer interest, the previously experienced pause in daily operations that occurred during enhanced community quarantine is not something that local automotive businesses – or any other business for that matter – are accustomed too.

Whether it be the T.R.A.I.N. induced sales reductions of 2018 or the 2008 global financial crisis, previous incumbencies were merely slowdowns, whereas the impact of COVID-19 brought things screaming to an abrupt halt with very little notice.

While the onset of the current crisis may have differed from those in the past, the route to recovery should look familiar. As sales pipelines grow, brands and dealers need to start evaluating the x’s and the y’s to optimize their recovery speed. This may, for the first time in their history, push different automotive groups to evaluate factors of their operations that they have never given much time to in the past.

That’s the thing about being in the weeds. When everything is running smoothly, we tend to overlook micro-level factors that are contributing to our success. We feel like we’re running well, but under the surface, we’re not as optimized as we should be. When we run into trouble, it’s only then that we begin to start picking fault with the way that we do things.

Thankfully, throughout this process, we find new opportunities at the same time, opportunities that may have been overlooked in the past.

This brings me to the notion of the ‘new normal’, a term which is widely being coined to described social distancing within showrooms and contactless car-buying. If these items are now necessities to the survival of the current pandemic, shouldn’t the optimization of data now be part of our new normal? Should this not be the compass to not only guide us through today's hardship but to also navigate us through the challenges of the future?

Welcome back to AutoDeal’s Industry Insights Report; in this, our first report for 2020 we provide all of our routine data on new and used car-buying trends, we go in-depth to see how COVID-19 is changing the playing field and for the first time release data for the motorcycle industry courtesy of MotoDeal.com.ph.

To my friends in the industry both at home and abroad, stay safe and well.

New Normal?

Christopher L. Franks AutoDeal Chief Operating Officer

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H1 2020AutoDeal is the no. 1 online automotive marketplace in the Philippines

14,252,589 WEBSITE VISITS

By Car Buyers, Vehicle Owners, and Enthusiasts

11,441 CONFIRMED PURCHASESTracked and confirmed from users who submitted leads in H1 2020

130,380 QUOTES & TEST DRIVES

Serviced to dealers from buyers inquiring on AutoDeal & MotoDeal

86,383 CONVERSATIONS

Back and forth messages between prospective car buyers and dealers

SUMMARY

AutoDeal Industry Insights • H1 2020 |

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QUICK FACTSKey take home points from our H1 2020 Report

81.60% Of AutoDeal.com.ph buyers shop for vehicles using their smartphone

Note: Data indicated is from analysis of visitors accessing AutoDeal.com.ph from January 1, 2020 to June 30, 2020

63 Days The Average time it takes an AutoDeal.com.ph buyer to purchase after their online inquiry

P1.30M The Average price of vehicle sold on the AutoDeal.com.ph in 2019

30 minutes The average industry response time of the top 50 fastest responding AutoDeal Partner Dealers

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Consumer Interest

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Quotes, Test-Drives & InquiriesM

onth

ly L

eads

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

18,000

20,000

22,000

24,000

26,000

28,000

30,000

32,000

34,000

36,000

38,000

40,000

Jan

Feb

Mar AprMay Ju

n Jul

Aug Sep Oct Nov Dec

2019 2020

Q1

Q2

Q3

Q4

Quarterly Leads0 20,000 40,000 60,000 80,000 100,000

2015 2016 2017 2018 2019 2020

Data Source: Based on leads (quotes, inquiries, test drives) generated on AutoDeal.com.ph.

Total AutoDeal Leads Serviced to Dealers (2019 vs. 2020) AutoDeal Leads (2015-2020)

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0%

4%

8%

12%

16%

20%

24%

28%

32%

36%

40%

Q3 2019 Q4 2019 Q1 2020 Q2 2020

Compact Cars

Coupe/Convertible

Commercial Trucks

Full-Size SUV/Crossovers

Mid-Size Crossover

Mid-Size Car

Compact Crossovers

0% 1% 2% 3% 4% 5%

Compact Cars

Coupe/Convertible

Commercial Trucks

Full-Size SUV/Crossovers

Mid-Size Crossover

Mid-Size Car

Compact Crossovers

0% 1% 2% 3% 4% 5%

Leads by Market SegmentBased on AutoDeal inquiries for major vehicle categories

Data Source: Based on leads (quotes, inquiries, test drives) generated on AutoDeal.com.ph.

Subcompact Cars

AUV & MPV

Pickup Trucks

Mid-Size SUV

Subcompact Crossover

Vans & Minivans

Other Vehicles

Other Vehicles (Q1 2020)

Other Vehicles (Q2 2020)

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0-3 Month Buying Period

Inqu

iry to

Sal

es T

rans

actio

n Ti

mef

ram

e

40%

45%

50%

55%

60%

65%

70%

75%

80%

Jan

Feb

Mar Ap

r

May Jun

Jul

Aug

Sep

Oct

Nov

Dec

6-12 Months Buying Period

Inqu

iry to

Sal

es T

rans

actio

n Ti

mef

ram

e

0%2%4%6%8%

10%12%14%16%18%20%

Jan

Feb

Mar Ap

r

May Jun

Jul

Aug

Sep

Oct

Nov

Dec

1-2 Year Buying Period

Inqu

iry to

Sal

es T

rans

actio

n Ti

mef

ram

e

0%1%2%3%4%5%6%7%8%9%

10%

Jan

Feb

Mar Ap

r

May Jun

Jul

Aug

Sep

Oct

Nov

Dec

3-6 Month Buying Period

Inqu

iry to

Sal

es T

rans

actio

n Ti

mef

ram

e

8%9%

10%12%13%14%15%16%18%19%20%

Jan

Feb

Mar Ap

r

May Jun

Jul

Aug

Sep

Oct

Nov

Dec

Data Source: This data is derived from the indicated buying time submitted on all AutoDeal inquiries.

Inquiring & Buying TrendsHow soon are consumers looking to buy?

2019 2020

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Inqu

iry to

Sal

es T

rans

actio

n Ti

mef

ram

e

0%

4%

8%

12%

16%

20%

24%

28%

32%

36%

40%

Jan Feb Mar Apr May Jun

Inquiring & Buying TrendsHow soon are consumers looking to buy?

Data Source: This data is derived from the indicated buying time submitted on all AutoDeal inquiries.

Looking to Purchase within 30 Days from Inquiry

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AutoDeal Industry Insights • H1 2020 | 11

1 Imus City 1.88% ▲

2 Bacoor City 1.75% ▼

3 Dasmariñas City 1.71% -

4 Antipolo City 1.49% ▲

5 General Trias City 1.47% ▼

6 Angeles City 1.42% -

7 Calamba City 1.30% -

8 Santa Rosa City 1.17% -

9 San Fernando City 1.09% ▲

10 Baguio City 1.09% ▲

1 Davao City 2.36% -

2 Cagayan De Oro City 1.58% -

3 General Santos City 0.84% -

4 Zamboanga City 0.62% -

5 Iligan City 0.45% -

6 Butuan City 0.43% -

7 Cotabato City 0.33% -

8 Tagum City 0.29% -

9 Koronadal City 0.28% ▲

10 Pagadian City 0.25% ▼

1 Cebu City 1.33% -

2 Iloilo City 1.10% -

3 Bacolod City 0.81% -

4 Tacloban City 0.49% -

5 Lapu-Lapu City 0.38% -

6 Mandaue City 0.30% -

7 Dumaguete City 0.25% ▲

8 Tagbilaran City 0.25% ▼

9 Roxas City 0.18% ▲

10 Talisay City 0.16% ▲

1 Quezon City 7.44% -

2 Manila 3.99% -

3 Makati City 3.28% -

4 Pasig City 2.71% -

5 Taguig City 2.39% ▲

6 Caloocan City 2.19% ▲

7 Paranaque City 2.04% ▼

8 Las Pinas City 1.85% ▼

9 Mandaluyong City 1.66% -

10 Muntinlupa City 1.55% ▲

Metro Manila

% of Total Leads

Data Source: Based on leads (quotes, inquiries, test-drives) generated on AutoDeal.com.ph.

Leads by LocationAutoDeal accommodated inquiries from 1,079 towns or cities in H1 2020

33.49%Luzon

% of Total Leads47.72%

% of Total Leads7.90%Visayas

% of Total Leads10.89%Mindanao

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AutoDeal Industry Insights • H1 2020 | 12

CALABARZON

24.45%

BICOL

1.82%

MIMAROPA

0.81%

CENTRAL LUZON

13.28%

ILOCOS

3.66%

METRO MANILA

33.49%

CAR

1.46%

CAGAYAN VALLEY

2.21%

Data Source: Based on leads (quotes, inquiries, test-drives) generated on AutoDeal.com.ph.

TOP 20 LOCATIONS - CALABARZON

Imus CityBacoor City

Dasmariñas CityAntipolo City

General Trias CityCalamba City

Santa Rosa CityCainta

Lipa CityBatangas City

San Pedro CityCabuyao City

Biñan CityLucena City

Tanauan CityTaytay

San MateoSan Pablo City

Cavite CityRodriguez (Montalban)

0% 0.5% 1% 1.5% 2% 2.5%

TOP 20 LOCATIONS - CENTRAL LUZON

Angeles CitySan Fernando City

San Jose del Monte CityTarlac City

Cabanatuan CityMalolos City

Olongapo CityMabalacat City

MarilaoMeycauayan City

BaliuagBulacan

Balanga CityBocaue

ApalitDinalupihan

CalumpitSan Jose City

GuiguintoCapas

0% 0.5% 1% 1.5% 2%

LUZONIn depth Lead Volumes

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AutoDeal Industry Insights • H1 2020 |

On Mobile Devices81.60%▲ 0.95%

On Tablets2.95%▲

0.17%

On Desktop & Laptops15.44%▲

0.87%

H1 2020 Leads by DeviceInquiries made via mobile devices continue to rise

Data Source: Based on leads (quotes, inquiries, test drives) generated on AutoDeal.com.ph.

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% of Total AutoDeal Inquiries (Q1 2020)

ToyotaSuzuki

MitsubishiHondaNissan

FordIsuzu

MGGeely

HyundaiMazda

KiaChevrolet

FotonBAIC

SubaruVolkswagen

KaiceneSsangYong

MaxusJeep

HaimaFerrariAbarth

Alfa Romeo0% 2% 4% 6% 8% 10% 12% 14% 16% 18% 20% 22% 24% 26% 28% 30%

Most Inquired for BrandsWhich brands were online consumers drawn to in H1 2020?

AutoDeal Industry Insights • H1 2020 |

Data Source: Based on leads (quotes, inquiries, test drives) generated on AutoDeal.com.ph.

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Data Source: Based on leads (quotes, inquiries, test drives) generated on AutoDeal.com.ph.

AutoDeal Industry Insights • H1 2020 |

Increased rank from Q1 2020▲

% of Total AutoDeal Inquiries (Q2 2020)

Toyota - Suzuki - Honda

Mitsubishi - Nissan -

Ford - Isuzu -

Kia Geely -

MG - Hyundai -

Chevrolet Foton

Mazda - Chery BAIC -

Volkswagen - Kaicene - Subaru

Mercedes-Benz Jeep - GAC -

SsangYong - Maxus Haima - Abarth - Ferrari -

Alfa Romeo - 0% 2% 4% 6% 8% 10% 12% 14% 16% 18% 20% 22% 24% 26% 28% 30%

Most Inquired for BrandsWhich brands were online consumers drawn to in H1 2020?

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Toyota RushMitsubishi Xpander

Toyota InnovaToyota Vios

Suzuki ErtigaToyota HiluxHonda Brio

Toyota WigoGeely Coolray

Ford RangerToyota Fortuner

Isuzu mu-XNissan Terra

Nissan NavaraToyota Avanza

Toyota HiaceMG ZS

MG 5Suzuki Jimny

Nissan NV350 UrvanMitsubishi Montero Sport

Honda BR-VHonda CitySuzuki APV

Ford Ranger RaptorSuzuki VitaraFord Everest

Mitsubishi Xpander CrossSuzuki S-Presso

Mitsubishi StradaSuzuki XL7

Isuzu D-MaxSuzuki DzireHonda Civic

Ford EcoSportMitsubishi L300Isuzu N-Series

Suzuki SwiftFoton Gratour

Chevrolet Trailblazer

0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 6.0%

AutoDeal: Top 40Top 40 most inquired for nameplates in Q1 2020

AutoDeal Industry Insights • H1 2020 |

% of Total Inquiries on AutoDeal in Q1 2020

Data Source: Based on leads (quotes, inquiries, test drives) generated on AutoDeal.com.ph.

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Toyota Vios Toyota Wigo

Suzuki S-Presso Suzuki Ertiga

Honda Brio Toyota Hilux - Toyota Rush

Geely Coolray Ford Ranger

Nissan Navara Toyota Innova

Isuzu mu-X - Toyota Avanza

Toyota Fortuner Mitsubishi Xpander

Nissan Terra Kia Soluto

Honda City Isuzu Traviz Kia Picanto

MG 5 Mitsubishi Strada

MG ZS Mitsubishi L300 -

Suzuki APV Toyota Hiace Suzuki Dzire

Mitsubishi Montero Sport Nissan NV350 Urvan

Isuzu D-Max Honda BR-V

Suzuki Celerio Ford Everest Suzuki Swift

Ford Ranger Raptor Suzuki Jimny Suzuki Vitara

Nissan Almera Mitsubishi Xpander Cross

Foton Gratour

0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 6.0%

AutoDeal Industry Insights • H1 2020 |

% of Total Inquiries on AutoDeal in Q1 2020Increased/Decreased rank from Q1 2020▲ ▲

Data Source: Based on leads (quotes, inquiries, test drives) generated on AutoDeal.com.ph.

AutoDeal: Top 40Top 40 most inquired for nameplates in Q2 2020

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Sales & Conversion

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Subcompact Car

TOYOTA Vios

HONDA Brio

TOYOTA Wigo

FORD Ecosport

MG ZS

GEELY Coolray

Subcompact Crossover

Mid-Size SUV

NISSAN Terra

TOYOTA Fortuner

FORD Everest

MITSUBISHI Xpander

TOYOTA Rush

TOYOTA Innova

MPVTOP SELLING NEW VEHICLE

H1Top Selling Nameplates on the AutoDeal Platform for H1 2020

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Pickup Truck

FORD Ranger

NISSAN Navara

FORD Range Raptor

MG RX5

MAZDA CX-5

Compact Crossover

Compact Car

MAZDA 3

HONDA Civic

TOYOTA Altis

NISSAN Urvan

TOYOTA Hiace

FOTON Gratour

Van

HONDA CR-V

TOP SELLING NEW VEHICLE

H1Top Selling Nameplates on the AutoDeal Platform for H1 2020

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20d

25d

30d

35d

40d

45d

50d

55d

60d

65d

70d

75d

80d

85d

90d

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec2019 2020

Mean Average Lead-to Sale Conversion for Sales Reported by AutoDeal Partner Dealers

New Car Conversion TimelineAutoDeal customers, on average take 63 days to purchase after their initial inquiry

AutoDeal Industry Insights • H1 2020 |

Inqu

iry to

Sal

es T

rans

actio

n Ti

mef

ram

e (D

ays)

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55 DAYS

Subcompact Car

Midsize SUV

Pickup Trucks

MPV

Subcompact Crossover

Van/Minivan

86 DAYS

71 DAYS

48 DAYS

57 DAYS

65 DAYS

These charts indicate the time that is taken for a customer to complete a final sales transaction after they submit and online inquiry via AutoDeal.com.ph. The chart to the left indicates the average (mean) time taken for customers to complete a transaction whereas the diagram to the right indicates the average lead to conversion, by popular market segment. From this data, we see clear indication that the majority of online consumers take 63 days to complete a purchase after their initial inquiry.

*Based on sales tracked in AutoDeal’s Lead Management System from January 1, 2020 - June 30, 2020

AutoDeal Industry Insights • H1 2020 |

New Car Conversion TimelineAutoDeal customers, on average take 63 days to purchase after their initial inquiry

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AutoDeal Industry Insights • H1 2020 | 23

% P

ropo

rtio

n of

Aut

oDea

l Gen

erat

ed S

ales

Tra

cked

0%

5%

10%

15%

20%

25%

30%

35%

40%

Q1 - 2017 Q2 - 2017 Q3 - 2017 Q4 - 2017 Q1 - 2018 Q2-2018 Q3-2018 Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020

Subcompact Car

Pickup Trucks

Subcompact Crossover

Mid-size SUV

MPV & AUV

Vans & Minivans

Compact Cars

Compact Crossover

New Car Sales by SegmentTransaction proportions of vehicles sold on AutoDeal.com.ph*

Note: This graph shows the breakdown of sales transactions recorded through the AutoDeal platform from 2017 to Q2 2020.

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AutoDeal Industry Insights • H1 2020 | 24%

of Q

4 20

19 V

ehic

le T

rans

actio

ns o

n Au

toDe

al

0%

5%

10%

15%

20%

25%

30%

500k 500k - 750k 751k - 1m 1.01m - 1.25m 1.26m - 1.5m 1.501m - 1.75m 1.76m - 2m 2.01m - 2.25m 2.26m+

3.48%2.11%

11.09%10.82%

14.76%

29.70%

16.96%

11.09%

0.00%

Data Source: Based on confirmed sales generated on AutoDeal.com.ph.

New Car Sales by SRPDespite higher interest in entry-level products; average final transaction prices continue to grow.

AutoDeal Industry Insights • H1 2020 |

H1 2020 AutoDeal Vehicle Transactions by Price Range

▲ ▲

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0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000

1,600,000

Q1 2016

-

Q2 2016 -

Q3 2016 -

Q4 2016 -

Q1 2017

-

Q2 2017 -

Q3 2017 -

Q4 2017 -

Q1 2018

-

Q2 2018 -

Q3 2018 -

Q4 2018 -

Q1 2019

-

Q2 2019 -

Q3 2019 -

Q4 2019 -

Q1 2020 -

Q2 2020 -

P1,300,599was the average price sold in H1 2020

New Car Sales by SRPDespite higher interest in entry-level products; average final transaction prices continue to grow.

Average Price of Vehicle Sold on AutoDeal (2016 -2020)

Data Source: Based on confirmed sales generated on AutoDeal.com.ph.

AutoDeal Industry Insights • H1 2020 |

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Pandemic

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AutoDeal Industry Insights • H1 2020 | 27

What impact is COVID-19 having on consumer behavior?  The automotive industry is no stranger to

changing consumer trends. Over time, gradual shifts in technology improved buying power, or even highly effective marketing campaigns can be enough to help contribute to a slow-changing shift in car-buying preferences. Product planners are tasked with the difficult job of anticipating trends, conducting research, and analyzing data to help ensure that the products being bought to market will meet consumer expectations. It’s a proverbial game of chess that not only relies on a constant evaluation of your own products but a cross-comparison against competitors in the market. However, what happens when the game changes overnight? What happens when a global pandemic starts to rearrange the rules? Here are just a few things that we’ve observed from data on how consumers and the car-buying journey are changing.

AutoDeal Industry Insights • H1 2020 |

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AutoDeal Industry Insights • H1 2020 | 28

Increased transaction timelines

Consumers are spending longer durations in the car-buying process according to the average lead-to-sale conversion data from customers shopping on AutoDeal. In the first half of the year, the average lead-to-sale timeline took sixty-three (63) days from initial inquiry to final purchase compared to forty-six (46) days during the same period in 2019. Slower transaction periods could be occurring due to travel restrictions, slower bank approval rates, and increased consumer caution.

Dealers should be wary of increased purchase timeframes as they present a heightened risk of sales attrition to competitors. As more consumers shop multi-dealer; sales teams need to be prepped to manage leads over long periods of time to prevent unnecessary losses. 

AutoDeal Industry Insights • H1 2020 |

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AutoDeal Industry Insights • H1 2020 | 29

During the enhanced community quarantine, we hypothesized that there would be a spike in entry-level interest in the months that followed the onset of the pandemic. We haven’t changed our minds on this yet.

In the first half of the year, we’ve seen significant growth in the interest level of subcompact cars. In particular, inquiries for subcompact vehicles grew from 23.8% in the first quarter of the year to 33.2% by the end of the second quarter.

By comparison, it appears that a big chunk of this growth has been ripped out of the seven-seater segments with interest levels on multi-purpose-vehicles (MPV’s) dropping from 25% to 19% and Mid-Size SUV’s which dropping from 13.5% to 10.6%.

The effects of this change can also be seen in our top vehicle model rankings; with the once-unstoppable Toyota Rush and Mitsubishi Xpander’s being replaced by smaller vehicles like the Toyota Vios, Toyota Wigo, Suzuki S-Presso, and Honda Brio.

An area that has also seen impressive growth is the small-SUV or subcompact crossover segment which has seen interest levels rise by approximately 70% in the first half of this year. Driving this growth are top-sellers like the MG ZS, Ford EcoSport, and Geely Coolray, not to mention some interesting new entries like the Chery Tiggo 2 which ranked as the 41st most inquired-for vehicle in the first half of this year.

With consumers' interest now fixated on more affordable vehicles, a new-era of China-made dominance is poised to take hold with brands like MG, Geely, and Chery with the most to gain. It’s clear that the automotive industry’s old-guard need to keep a careful eye on their flanks, not only for a Chinese invasion, but also to protect themselves against rising interest in the second-hand market.

Based on our recent data, approximately 15% of consumers who shop for new cars also simultaneously inquire with used cars, with the majority of them often browsing the subcompact market. If auto loans for new cars become less obtainable due to tighter approval, then there’s a sizable risk for more consumers to look for cheaper retail priced vehicles among used cars. As such the one segment that could potentially provide stability for the new car market could also very well be the first one to come under fire.

Vehicle Preferences

AutoDeal Industry Insights • H1 2020 |

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AutoDeal Industry Insights • H1 2020 | 30

Dealer Talk

New Car Dealer

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AutoDeal Industry Insights • H1 2020 | 31Re

spon

se T

ime

to O

nlin

e Le

ads (H

ours

)

0h

1h

2h

3h

4h

5h

6h

7h

8h

9h

10h

11h

12h

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2019 2020

Aver

age

Indu

stry

Res

pons

e Ti

me (H

ours

)

0h

10h

20h

30h

40h

50h

60h

70h

80h

90h

100h

110h

120h

130h

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150h

2016 2017 2018 2019 2020

3h 49m4h 30m10h 0.6m

72h 21m

123h 51.6m

New Car Dealer Industry Response TimeAutoDeal continues to pioneer online customer service standards through

*As tracked through the AutoDeal Lead-Management System

AutoDeal Industry Insights • H1 2020 |

Average Industry Response Time (All Dealers) Average Industry Response Time (2016-2020)

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AutoDeal Industry Insights • H1 2020 | 32

TOPFastest Responding New Car Dealers

10

Industry Response TimeAutoDeal continues to pioneer online customer service standards in the new car industry

FORD, Commonwealth 8 minutes

FORD, Davao 8 minutes

FORD, Cagayan De Oro 8 minutes

VOLKSWAGEN, BGC 12 minutes

FORD, Balintawak 16 minutes

VOLKSWAGEN, Pampanga 18 minutes

CHEVROLET, Quezon Ave. 17 minutes

NISSAN, General Santos 19 minutes

FORD, Sta. Rosa 14 minutes

FORD, Zamboanga 17 minutes

1

2

3

4

5

6

7

8

9

10

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AutoDeal Industry Insights • H1 2020 | 33

TOPFastest Responding Used Car Dealers

10

CAR EMPIRE 1hr 2mins

SAMCARS TRADING 1hr 55mins

EAST CARS 1hr 14mins

J.A. TAN CAR TRADING 4hr 5mins

ALL CARS MANILA - CHUCK UGARTE 7hr 9mins

BDO PRE-OWNED CARS 11hr 23mins

GOOD CARS TRADING 8hr 43mins

HONDA YUCHENGCO PRE OWNED CARS 12hr 18mins

NIX ASH OTO PWESTO 6hr 20mins

AUTO ROYALE CAR EXCHANGE - LITO NALUS 9hr 26mins

Industry Response TimeAutoDeal continues to pioneer online customer service standards in the used car industry

1

2

3

4

5

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7

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10

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AutoDeal Industry Insights • H1 2020 | 34

TOP DEALERSIn terms of Lead-to-Sales Conversion

Note: Sale conversion is recorded and presented as it stands on July 14, 2020. Conversion is based on the date in which the lead was generated.

FORD, Bohol 22.2%

MITSUBISHI MOTORS, Pili 16.77%

HYUNDAI, Ilocos Norte 16.67%

FORD, Ormoc 14.29%

NISSAN, Palawan 14.29%

January 2020

FORD, Zamboanga 12.5%

FORD, Negros Occidental 10%

MAZDA, Dagupan 11.76%

NISSAN, Bataan 10%

CHEVROLET, IloIlo 9.09%

February 2020

HYUNDAI, Ilocos Norte 25%

NISSAN, Zamboanga 20%

FORD, Ilocos Norte 11.11%

NISSAN, Cabanatuan 8.33%

March 2020

FORD, Metro Baguio 11.11%

AutoDeal Industry Insights • H1 2020 |

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AutoDeal Industry Insights • H1 2020 | 35

TOP DEALERSIn terms of Lead-to-Sales Conversion

Note: Sale conversion is recorded and presented as it stands on July 14, 2020. Conversion is based on the date in which the lead was generated.

CHEVROLET, Dagupan 18.67%

FORD, Naga 12.5%

FORD, Dumaguete 11.11%

NISSAN, Cagayan De Oro 7.69%

FORD, Commonwealth 6.45%

FORD, Ilocos Norte 25%

NISSAN, Isabela 11.11%

FORD, Tacloban 22.22%

KIA, Pangasinan 8.7%

KIA, Butuan 8.3%

SUZUKI AUTO, Roxas 33.33%

KIA, Isabela 12.5%

FORD, Dipolog 7.14%

FORD, Subic 12.5%

AutoDeal Industry Insights • H1 2020 |

SUZUKI AUTO, West Ave. 25%

April 2020 May 2020 June 2020

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AutoDeal Industry Insights • H1 2020 | 36

Elyrose Mae Ignacio Ford, Subic

22.22%

Che Reguera Suzuki Auto, West Ave.

50%

Gerald Meguillo Ford, Bohol

20%

Jamaica Asico Ford, Libis

10%

Maria Mercedes Santillana Ford, Subic

12.5%

Jennifer Asebias Ford, Global City

10%

Arden Austria Toyota, Santa Rosa

9.3%

Ronald Pantanosas Ford Bohol

10%

Jasmin Snyder Ford, Tacloban

8.7%

Jomar Dumas Ford, Ilocos Norte

8.7%

Leones Batalla Nissan, Cagayan De Oro

7.38%

Ivy Grace Balertie Nissan, Palawan

7.89%

Cirus Mindaros Kia, Isabela

6.67%

Vanessa Cristobal Nissan, Ilocos Norte

6.25%

Rondell Relativo Mazda, Davao

6.17%

Erica Mae Castro Nissan, Zamboanga

5.56%

Rhona Calvo Ford, Negros Occidental

5.56%

Wilson Jr Tello Nissan, Baguio

5.48%

Czarina De Jesus Nissan, Bataan

5.38%

Ivy Joy Currimao Hyundai, Ilocos Norte

6.82%

Sales AgentsAutoDeal Agents with the best lead-to-sale conversion in H1 2020

TOP

1

2

3

4

5

6

7

8

9

10 20

19

18

17

16

15

14

13

12

11

Note: Sale conversion is recorded and presented as it stands on July 14, 2020. Conversion is based on the date in which the lead was generated.

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AutoDeal Industry Insights • H1 2020 | 37

Here are some of our favorite buyer reviews of H1 2020

5-Stars

Dana Sandiko Toyota, Manila Bay★★★★★

Sourcing different deals from AutoDeal need extra help from expert. Dana, who's first to response provide different options and help me to decide with my car prospect. Convo never stop and until my approval, released day, she's there to assist me. Kudos to Ms Dana/TMB for SUPER fast transaction. Connect with her and don't hesitate to inquire. Thanks again

Ryan Flores purchased a Toyota Avanza 1.3E AT

Maila Anne Ramirez Ford, Metro Baguio★★★★★

She has been so helpful from start to finish. We planned to have a car before the lockdown and she helped us from February to June. She followed up and constantly asked for our needs and wants and was also part of why we ultimately got the car. She was so helpful and the best sales agent I have ever worked with. Keep it up Ford! And thank you Mai!

Dianne Honorio purchased a Ford Ranger 2.0. Biturbo Wildtrak 4x4 AT

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AutoDeal Industry Insights • H1 2020 | 38

Salie Sabellano Isuzu Pasig★★★★★

Salie responded to my quote request through Autodeal immediately. She is very courteous. She accomodated my questions even late at night. She sent me the quotation, complete with full specs of the unit and the freebies that comes with it. Isuzu Pasig is very lucky to have an agent like her.

Henry Domingo purchased a Isuzu mu-X 3.0. LS-A 4x2 AT Blue Power

Jowell Macario Toyota, Bacoor Cavite★★★★★

Helpful, friendly and accomodating! Jowell was very diligent and attentive during the car purchase process. He answered all our questions and provided us a great deal. Customer service was exceptional. We had the best car buying experience ever!

Joyce Vianney Abando purchased a Toyota Vios 1.3E Prime CVT

Tanya Tupaz Ford, Global City★★★★★

I am a 51 yr old American and have purchased many cars in my life, from Mercedes to Jaguar to Landrover. Having dealt with all of these dealerships I cannot tell you how amazed I was at the level of service provided to my wife and I by Tanya Topaz. I have spent literally days at some of the aforementioned dealerships trying to complete the purchase process. We were able to select our vehicle with Tanya guiding us the whole way and complete the entire sales process in under 2 total hours. I would never have thought my best car buying experience would happen Makati Philippines but that is exactly what is was. Ford should be extremely proud of the work they have done to select and train the very best agents I have met. I will be highly recommending Global City Ford and Tanya Topaz to all of my friends here in the Philippines. Thank you so much for providing such an enjoyable experience for my wife and I.

Guilo Family Purchased a Ford Ranger 2.0 Bi-Turbo Wildtrak 4x4 AT

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AutoDeal Industry Insights • H1 2020 | 39

Used Car

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AutoDeal Industry Insights • H1 2020 | 40

AutoDeal Used Car Inquiries by Brand (H1 2020)

ToyotaMitsubishi

FordHyundai

HondaSuzukiNissan

ChevroletKia

IsuzuMazdaSubaru

BMWFoton

VolkswagenAudi

PeugeotMercedes-Benz

VolvoGreat Wall

LifanChrysler

JaguarMG

DodgeLand Rover

Maserati

% of Used Car Inquiries on AutoDeal (Jan-Jun 2020)

0% 3% 6% 9% 12% 15% 18% 21% 24% 27% 30%

What are used car buyers shopping for?

AutoDeal Insights • H1 2020 | 40

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AutoDeal Industry Insights • H1 2020 | 41%

of U

sed

Car I

nqui

ries

on A

utoD

eal (

Jan-

Jun,

202

0)

0%

2%

4%

6%

8%

10%

12%

14%

16%

18%

20202019

20182017

20162015

20142013

20122011

20102009

20082007

20062005

Before

2005

Vehicle Model Year

AutoDeal Used Car Inquiries by Vehicle Model Year (H1 2020)

What are used car buyers shopping for?

AutoDeal Insights • H1 2020 |

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AutoDeal Industry Insights • H1 2020 | 42

0%

10%

20%

30%

40%

50%

60%

70%

Max Pric

e 250k

Max Pric

e 500k

Max Pric

e 750k

Max Pric

e 1M

Max Pric

e 1.5M

Max Pric

e 2M+

5%6%

10%

13%

17%

45%

Subcompact Car MPVMid-Size SUV Compact CarCompact Crossover Subcompact CrossoverFull-Size SUV's & Crossovers Full-Size SedanMid-Size Crossovers Sports Coupe / Tourer / RoadstersMid-Size Sedan

Data Source: Based on leads (quotes, inquiries, test-drives) generated on AutoDeal.com.ph.

Used Car Inquiries by Vehicle Segment on AutoDeal (H1 2020)Used Car Searches by Price Range on AutoDeal.com.ph (H1 2020)

AutoDeal Insights • H1 2020 |

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AutoDeal Industry Insights • H1 2020 | 43%

of U

sed

Car I

nqui

ries

on A

utoD

eal (

H1 2

020)

0%

2%

4%

6%

8%

10%

12%

14%

16%

20202019

20182017

20162015

20142013

20122011

20102009

20082007

20062005

20042003

20022001

2000

1990-

1999

Subcompact Car Compact Car Mid-Sized Sedan MPV/AUV Full-Size Sedan Subcompact CrossoverCompact Crossover Mid-Size Crossover Mid-Size SUV Full-Size SUV Sports Coupe / Tourer/ GT

Used Car Inquiries by Market-Segment & Model Year

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AutoDeal Industry Insights • H1 2020 | 44

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AutoDeal Industry Insights • H1 2020 | 45

Join the Philippines no.1 online automotive marketplace.

257Instagram Followers

1.67KYouTube Subscribers

8.9KFacebook Likes

1.7KE-Mail Subscribers

360,062Monthly Visits

233,426Monthly Unique

1,018,632Monthly Pageviews

00:02:00Ave. Visit Duration

47.35%Bounce Rate

45AutoDeal Industry Insights • H1 2020 |

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AutoDeal Industry Insights • H1 2020 | 46

YamahaHonda

CFMotoKawasaki

SuzukiVespaBMW

MotorstarRoyal Enfield

KTMDucati

KeewayUM

KymcoTVS

BristolTriumph

LambrettaUral

Harley DavidsonItalijet

HusqvarnaSYM

SkygoAce

ApriliaMoto Guzzi

MV AugustaPiaggio Apé

IndianMoto Morini

% of Total MotoDeal Inquiries (Q1 2020)

0% 3% 5% 8% 11% 13% 16% 19% 21% 24% 27% 29% 32% 35% 37% 40%

Most Inquired for BrandsWhich brands were online consumers drawn to in H1 2020?

AutoDeal Industry Insights • H1 2020 |

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AutoDeal Industry Insights • H1 2020 | 47

MotoDeal Inquiries by motorcycle body type

4%5%

9%

10%

17%

50%

Scooter Naked Commuter Cruiser Sport BikeAdventure Touring Cafe Racer Super Sport Bike Dirt Bike Sport TouringTricycle Touring

Data Source: Based on leads (quotes, inquiries, test-drives) generated on AutoDeal.com.ph.

Total MotoDeal Inquiries Generated

Mon

thly

Lea

ds

0

125

250

375

500

625

750

875

1,000

1,125

1,250

1,375

1,500

1,625

1,750

1,875

2,000

2,125

2,250

2,375

2,500

Jan Feb Mar Apr May Jun

Motorcycle Quotes & InquiriesAutoDeal Industry Insights • H1 2020 |

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AutoDeal Industry Insights • H1 2020 | 48

Yamaha Nmax 155Honda ADV 150

Yamaha Mio Aerox 155CFMoto 400 NK

Vespa Sprint 150Vespa Primavera

Vespa S 125 i-getHonda Rebel 500

Ducati Scrambler IconHonda Click 125i

Yamaha XMAX 300KTM 390 Duke

Keeway SuperLight 200Honda Click 150i

Suzuki GSX-S150Honda BeAT 110

Motorstar Xplorer 250RYamaha Mio Sporty 115

Yamaha Sniper 150Yamaha XSR700Honda CB650R

Honda Genio 110BMW G 310 R

Ducati Monster 797Yamaha Tricity 125

Yamaha Mio Gravis 125Kymco Like 125 Italia E3

CFMoto 250 NKYamaha XSR900

Kawasaki Bajaj Dominar 400Yamaha MT-09 850Honda Airblade 150

Royal Enfield Classic 350KTM RC 200

CFMoto 650 NKKawasaki Z650

Kawasaki Ninja 400Royal Enfield Bullet 350

Yamaha YZF R15 155Yamaha SZ 150

% of Total Inquiries on MotoDeal in H1 2020

0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 6.0% 7.0% 8.0% 9.0% 10.0% 11.0% 12.0%

AutoDeal Industry Insights • H1 2020 |

MotoDeal: Top 40Top 40 most inquired for nameplates in H1 2020

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AutoDeal Industry Insights • H1 2020 | 49

Inside AutoDeal

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AutoDeal Industry Insights • H1 2020 | 50

0

250,000

500,000

750,000

1,000,000

1,250,000

1,500,000

1,750,000

2,000,000

2,250,000

2,500,000

2,750,000

3,000,000

3,250,000

3,500,000

July

Aug Sep Oct Nov Dec Jan

Feb

Mar AprMay Ju

n

AutoDeal.com.ph Sessions MotoDeal.com.ph Sessions

TOTAL

January 2,956,768 - 2,956,768

February 2,406,372 32,616 2,438,988

March 2,073,071 72,859 2,145,930

April 1,761,763 78,788 1,840,551

May 1,951,266 209,470 2,160,736

June 2,391,967 316649 2,708,616

Total: 13,541,207 710,382 14,251,589

AutoDeal Group ProfileWe are the no.1 automotive marketplace in the Philippines

50AutoDeal Industry Insights • H1 2020 |

17.3K 257

176K 1.67K

590K 8.9K

210K

Instagram Followers

YouTube Subscribers

Facebook Followers

E-Mail Subscribers

Website Visit and Social Media FiguresAutoDeal Group Web Traffic (2018-2020)

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AutoDeal Industry Insights • H1 2020 | 51

AutoDeal YouTube Monthly Watchtime

Auto

Deal

PH

You

Tube

Cha

nnel

Wat

chtim

e (m

inut

es)

0

1,000,000

2,000,000

3,000,000

4,000,000

5,000,000

6,000,000

7,000,000

8,000,000

9,000,000

10,000,000

11,000,000

12,000,000

Jan

Feb

Mar AprMay Ju

n Jul

Aug Sep Oct Nov Dec Jan

Feb

Mar AprMay Ju

n Jul

Aug Sep Oct Nov Dec Jan

Feb

Mar AprMay Ju

n

AutoDeal VideoNow the no. 1 automotive YouTube Channel in the Philippines

1,600,000 Total Hours of Watchtime Note: Data as of July 16, 2020

51AutoDeal Industry Insights • H1 2020 |

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AutoDeal Industry Insights • H1 2020 | 52

AutoDeal YouTube Subscribers

Auto

Deal

PH

You

Tube

Cha

nnel

Sub

scrib

ers

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000

180,000

200,000

Jan

Feb

Mar AprMay Ju

n Jul

Aug Sep Oct Nov Dec Jan

Feb

Mar AprMay Ju

nJu

lyAug Sep Oct Nov Dec Ja

nFe

bMar Apr

May Jun

Note: Data as of July 16, 2020

AutoDeal VideoNow the no. 1 automotive YouTube Channel in the Philippines

AutoDeal Industry Insights • H1 2020 |

32,000,000 Total Video Views

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AutoDeal Industry Insights • H1 2020 | 53

AutoDeal YouTube Monthly Views

Auto

Deal

PH

You

Tube

Cha

nnel

Vie

ws

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000

1,600,000

1,800,000

2,000,000

Jan

Feb

Mar AprMay Ju

n Jul

Aug Sep Oct Nov Dec Jan

Feb

Mar AprMay Ju

nJu

ly

Augus

tSep Oct Nov Dec Ja

nFe

bMar Apr

May Jun

Note: Data as of July 16, 2020

AutoDeal VideoNow the no. 1 automotive YouTube Channel in the Philippines

AutoDeal Industry Insights • H1 2020 |

176,659 Total Subscribers

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TOP Most viewed videos of H1 20205

1 2020 TOYOTA HIACE SUPER GRANDIA ELITE AND GL GRANDIA TOURER

423,883 views

4,376 Likes

311 Comments

Behind the Wheel | Published 4th March, 2020

Note: Click the images to view videos

4 2019 ISUZU D-MAX 4X4

218,533 views

2,067 Likes

264 Comments

Behind the Wheel | Published March 16, 2020

2 2020 GEELY COOLRAY

361,691 views

3,560 Likes

715 Comments

Behind the Wheel | Published January 31, 2020

3 2020 MAZDA 3 2.0 SKYACTIV PREMIUM AT

220,822 views

4,077 Likes

441 Comments

Behind the Wheel | Published January 28, 2020

5 TOP 5 CARS UNDER P1M

172,457 views

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Page 55: H1 Industry Insights 2020 Industry... · 2020. 8. 3. · AutoDeal Industry Insights • H1 2020 | 3 It’s a difficult time. In recent weeks there’s been a deluge of articles reflecting

AutoDeal Industry Insights • H1 2020 | 55

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