h report - Diversity Best Practices...10 of 10 18. What are best practices from your organization's...

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THE PREEMINENT ORGANIZATION FOR DIVERSITY THOUGHT LEADERS

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Published By: Diversity Best Practices 2 Park Avenue, 10th Floor New York, NY 10016 DiversityBestPractices.com Copyright © 2014 by Diversity Best Practices. All rights reserved.

Member Poll: Supplier Diversity Best Practices

May 2014

2 of 10

2. If applicable, do you wish your organization name to remain anonymous when the results are reported?

Response

PercentResponse

Count

Yes 78.6% 11

No 21.4% 3

answered question 14

skipped question 0

3. Are you representing your company globally?

Response

PercentResponse

Count

Yes 57.1% 8

No 42.9% 6

If not, what region are you representing?

6


skipped question 0

4. Does your organization have a supplier diversity program?

Response

PercentResponse

Count

Yes 100.0% 14

No 0.0% 0


skipped question 0

3 of 10

5. How would you define your organization's supplier diversity program?

Response

PercentResponse

Count

Robust/Growing 57.1% 8

Meets the legal requirements 28.6% 4

Other (please specify)

14.3% 2


skipped question 0

6. Is your organization's supplier diversity program part of the overall diversity strategy, or is it a part of the procurement strategy?

Response

PercentResponse

Count

Overall diversity strategy 14.3% 2

Procurement strategy 50.0% 7

Dual ownership 28.6% 4


7.1% 1


skipped question 0

4 of 10

7. Are there plans to expand your organization's supplier diversity program in the next 12-18 months?

Response

PercentResponse

Count

Yes 76.9% 10

No 23.1% 3


skipped question 1

8. Who within your organization are supplier diversity metrics reported to? (Select all that apply).

Response

PercentResponse

Count

Executive officers 57.1% 8

Board members 35.7% 5

Head of procurement 92.9% 13


42.9% 6


skipped question 0

5 of 10

9. What metrics are tracked in your organization's supplier diversity program?

Percent of total

spendDollar amount # of suppliers

Rating Count

Tier I Spend (Primary Suppliers) 100.0% (12) 100.0% (12) 75.0% (9) 12

Tier II Spend (Subcontractors) 85.7% (6) 100.0% (7) 42.9% (3) 7


3


skipped question 2

10. What percentage of total spend is allocated to the following suppliers?

Less than

1%1% - 5% 6% - 10% 11% - 15%

More than 15%

Rating Count

Women-owned 25.0% (3) 41.7% (5) 16.7% (2) 8.3% (1) 8.3% (1) 12

LGBT-owned 85.7% (6) 14.3% (1) 0.0% (0) 0.0% (0) 0.0% (0) 7

Minority-owned (racial/ethnic) 25.0% (3) 16.7% (2) 25.0% (3) 8.3% (1) 25.0% (3) 12

Veteran-owned 60.0% (6) 20.0% (2) 20.0% (2) 0.0% (0) 0.0% (0) 10

Differently-abled-owned 100.0% (7) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 7

Other 25.0% (1) 25.0% (1) 25.0% (1) 0.0% (0) 25.0% (1) 4


skipped question 2

6 of 10

11. Which organizations is your company a member of?

Response

PercentResponse

Count

National Minority Supplier Diversity Council (NMSDC)

71.4% 10

Women's Business Enterprise National Council (WBENC)

64.3% 9

National Gay and Lesbian Chamber of Commerce (NGLCC)

21.4% 3

None 21.4% 3


57.1% 8


skipped question 0

12. Do you attend the conferences/expos of any of the groups selected?

Response

PercentResponse

Count

Yes 78.6% 11

No 14.3% 2

N/A 7.1% 1

If yes, please specify:

7


skipped question 0

7 of 10

13. What are some other components of your organization's supplier diversity program?

Response

PercentResponse

Count

Mentorship of diverse supplier(s) 81.8% 9

Promotion of supplier diversity program (magazines, websites,

sponsored events, etc.)100.0% 11

Sponsorship of diverse supplier(s) 36.4% 4

Training for diverse supplier(s) 36.4% 4

Recognition and Awards 54.5% 6


27.3% 3


skipped question 3

14. Does your organization promote the supplier diversity program as part of the employer brand?

Response

PercentResponse

Count

Yes 38.5% 5

No 61.5% 8


4


skipped question 1

8 of 10

15. Does your organization communicate the supplier diversity program to employees?

Response

PercentResponse

Count

Yes 61.5% 8

No 38.5% 5


7


skipped question 1

16. Does your organization outsource verification for suppliers or is verification done internally?

Response

PercentResponse

Count

Outsourced 46.2% 6

Internally 38.5% 5


15.4% 2


skipped question 1

9 of 10

17. What are the top 3 commodities sourced from your organization's supplier diversity program?

1 2 3 4 5 6 7 8 9 10

Architecture & Design0.0% (0)

0.0% (0)

18.2% (2)

54.5% (6)

27.3% (3)

0.0% (0)

0.0% (0)

0.0% (0)

0.0% (0)

0.0% (0)

Communications & Marketing0.0% (0)

27.3% (3)

27.3% (3)

0.0% (0)

45.5% (5)

0.0% (0)

0.0% (0)

0.0% (0)

0.0% (0)

0.0% (0)

Finance9.1% (1)

0.0% (0)

9.1% (1)

0.0% (0)

18.2% (2)

54.5% (6)

0.0% (0)

0.0% (0)

0.0% (0)

0.0% (0)

Human Resources9.1% (1)

9.1% (1)

0.0% (0)

0.0% (0)

9.1% (1)

18.2% (2)

36.4% (4)

9.1% (1)

0.0% (0)

0.0% (0)

Hospitality0.0% (0)

0.0% (0)

9.1% (1)

0.0% (0)

0.0% (0)

27.3% (3)

27.3% (3)

27.3% (3)

9.1% (1)

0.0% (0)

IT 27.3% (3)

9.1% (1)

27.3% (3)

27.3% (3)

0.0% (0)

0.0% (0)

9.1% (1)

0.0% (0)

0.0% (0)

0.0% (0)

Legal Services9.1% (1)

0.0% (0)

9.1% (1)

0.0% (0)

0.0% (0)

0.0% (0)

18.2% (2)

36.4% (4)

18.2% (2)

9.1% (1)

Manufacturing/Industrial9.1% (1)

9.1% (1)

0.0% (0)

0.0% (0)

0.0% (0)

0.0% (0)

9.1% (1)

18.2% (2)

45.5% (5)

9.1% (1)

Media & Entertainment0.0% (0)

0.0% (0)

0.0% (0)

0.0% (0)

0.0% (0)

0.0% (0)

0.0% (0)

9.1% (1)

18.2% (2)

54.5% (6)

Production & Events0.0% (0)

0.0% (0)

0.0% (0)

0.0% (0)

0.0% (0)

0.0% (0)

0.0% (0)

0.0% (0)

9.1% (1)

18.2% (2)

Real Estate0.0% (0)

27.3% (3)

0.0% (0)

0.0% (0)

0.0% (0)

0.0% (0)

0.0% (0)

0.0% (0)

0.0% (0)

9.1% (1)

Retail0.0% (0)

9.1% (1)

0.0% (0)

0.0% (0)

0.0% (0)

0.0% (0)

0.0% (0)

0.0% (0)

0.0% (0)

0.0% (0)

Other 36.4% (4)

9.1% (1)

0.0% (0)

18.2% (2)

0.0% (0)

0.0% (0)

0.0% (0)

0.0% (0)

0.0% (0)

0.0% (0)

10 of 10

18. What are best practices from your organization's supplier diversity program?

Response

Count

9

answered question 9

skipped question 5

19. What are past and/or present challenges of your organization's supplier diversity program?

Response

Count

11


skipped question 3

RESULTS BY ORGANIZATION Note: Organizations that are not identified by name elected to remain anonymous. Organization 1 Industry: Insurance Revenue: $50B Number of Employees: 3,500 Are you representing your company globally? No Does your organization have a supplier diversity program? Yes How would you define your organization’s supplier diversity program? Meets the legal requirements Is your organization’s supplier diversity program part of the overall diversity strategy, or is that a part of the procurement strategy? Procurement strategy Are there plans to expand your organization’s supplier diversity program in the next 12-18 months? Yes Who within your organization are supplier diversity metrics reported to? (Select all that apply). Head of procurement What metrics are tracked in your organization’s supplier diversity program? Tier I Spend (Primary Suppliers) – Percent of total spend; Dollar amount What percentage of total spend is allocated to the following suppliers? Women-owned – 1% - 5% Minority-owned – Less than 1% Which organizations is your company a member of? None Do you attend the conferences/expos of any of the groups selected? No

2 | P a g e Copyright © 2014 by Diversity Best Practices. All rights reserved.

What are some other components of your organization’s supplier diversity program? No response Does your organization promote the supplier diversity program as part of the employer brand? No Does your organization communicate the supplier diversity program to employees? No Does your organization outsource verification for suppliers or is verification done internally? Internally What are the top 3 commodities sourced from your organization’s supplier diversity program? No response What are best practices from your organization’s supplier diversity program? No response What are past and/or present challenges of your organization’s supplier diversity program? No response Organization 2 Industry: Not for Profit Revenue: $300M Number of Employees: 1,400 Are you representing your company globally? Yes Does your organization have a supplier diversity program? Yes How would you define your organization’s supplier diversity program? Other – Beginning stages


Is your organization’s supplier diversity program part of the overall diversity strategy, or is that a part of the procurement strategy? Other – Planning stages Are there plans to expand your organization’s supplier diversity program in the next 12-18 months? Yes Who within your organization are supplier diversity metrics reported to? (Select all that apply). Head of procurement What metrics are tracked in your organization’s supplier diversity program? No response What percentage of total spend is allocated to the following suppliers? No response Which organizations is your company a member of? None Do you attend the conferences/expos of any of the groups selected? No What are some other components of your organization’s supplier diversity program? No response Does your organization promote the supplier diversity program as part of the employer brand? No Does your organization communicate the supplier diversity program to employees? No Does your organization outsource verification for suppliers or is verification done internally? No response What are the top 3 commodities sourced from your organization’s supplier diversity program? No response


What are best practices from your organization’s supplier diversity program? No response What are past and/or present challenges of your organization’s supplier diversity program? No response Organization 3 Industry: Manufacturing Revenue: $30B Number of Employees: 70,000 Are you representing your company globally? Yes Does your organization have a supplier diversity program? Yes How would you define your organization’s supplier diversity program? Meets the legal requirements Is your organization’s supplier diversity program part of the overall diversity strategy, or is that a part of the procurement strategy? Procurement strategy Are there plans to expand your organization’s supplier diversity program in the next 12-18 months? No Who within your organization are supplier diversity metrics reported to? (Select all that apply). Executive officers Head of procurement What metrics are tracked in your organization’s supplier diversity program? Tier I Spend (Primary Suppliers) – Percent of total spend; Dollar amount; # of suppliers What percentage of total spend is allocated to the following suppliers? Women-owned – 1% - 5% Minority-owned – 1% - 5% Veteran-owned – 1% - 5% Differently-abled-owned – Less than 1%


Which organizations is your company a member of? National Minority Supplier Diversity Council (NMSDC) Women’s Business Enterprise National Council (WBENC) Other – Metropolitan Economic Development Association (MEDA) Do you attend the conferences/expos of any of the groups selected? Yes NMSDC; WBENC What are some other components of your organization’s supplier diversity program? Promotion of supplier diversity program (magazines, websites, sponsored events, etc.) Does your organization promote the supplier diversity program as part of the employer brand? No Does your organization communicate the supplier diversity program to employees? Yes The supplier diversity initiative is outlined on our intra and internet. In addition, communication/training is done with various groups throughout the year. Does your organization outsource verification for suppliers or is verification done internally? Outsourced What are the top 3 commodities sourced from your organization’s supplier diversity program? Finance Communications & Marketing IT What are best practices from your organization’s supplier diversity program? No response What are past and/or present challenges of your organization’s supplier diversity program? Diverse suppliers with national reach, especially in the industrial space.


Organization 4 – Pacific Gas and Electric Industry: Energy Revenue: $15B Number of Employees: 21,000+ Are you representing your company globally? Yes Does your organization have a supplier diversity program? Yes How would you define your organization’s supplier diversity program? Robust/Growing Is your organization’s supplier diversity program part of the overall diversity strategy, or is that a part of the procurement strategy? Overall diversity strategy Are there plans to expand your organization’s supplier diversity program in the next 12-18 months? Yes Who within your organization are supplier diversity metrics reported to? (Select all that apply). Executive officers Board members Head of procurement Other – all employees What metrics are tracked in your organization’s supplier diversity program? Tier I Spend (Primary Suppliers) – Percent of total spend; Dollar amount Tier II Spend (Subcontractors) – Percent of total spend; Dollar amount What percentage of total spend is allocated to the following suppliers? Women-owned – 11% - 15% LGBT-owned – Less than 1% Minority-owned – More than 15% Other – 1% - 5% Which organizations is your company a member of? National Minority Supplier Diversity Council (NMSDC) Women’s Business Enterprise National Council (WBENC) National Gay and Lesbian Chamber of Commerce (NGLCC)


Other - CA DVBE Alliance, Elite DVBE, CA Asian American Pacific Chamber of Commerce, US Pan Asian American Chamber of Commerce, NAWBO, WeConnect, Latin Business Association Do you attend the conferences/expos of any of the groups selected? Yes All of the above What are some other components of your organization’s supplier diversity program? Mentorship of diverse supplier(s) Promotion of supplier diversity program (magazines, websites, sponsored events, etc.) Sponsorship of diverse supplier(s) Training for diverse supplier(s) Recognition and awards Other - Line of Business Champion Program, Supplier Development, Prime Supplier Program, Technical Assistance Program, CBO Collaboration and Integration, Benchmarking Best Practices, Business Matchmaking, Outreach, Line of Business Reporting Does your organization promote the supplier diversity program as part of the employer brand? Yes Sponsorships, memberships, external and internal communications, website, collateral Does your organization communicate the supplier diversity program to employees? Yes Internal and external website, newsletter, e-communications, executive communications, collateral, reporting process, internal events, leadership meetings Does your organization outsource verification for suppliers or is verification done internally? Outsourced What are the top 3 commodities sourced from your organization’s supplier diversity program? Other Manufacturing/Industrial Architecture & Design What are best practices from your organization’s supplier diversity program? Supplier Development, Prime Supplier Program (VAR and Subcontracting), LOB Champion Program, Communications


What are past and/or present challenges of your organization’s supplier diversity program? Changing the mindset of prime suppliers to subcontract and support local communities; PG&E has a competitive bid process that includes all suppliers where safety, quality and cost all play a significant role; finding qualified DBEs to support or core business, especially DVBEs Organization 5 Industry: Financial Services Revenue: $6.5B Number of Employees: 20,000 Are you representing your company globally? Yes Does your organization have a supplier diversity program? Yes How would you define your organization’s supplier diversity program? Robust/Growing Is your organization’s supplier diversity program part of the overall diversity strategy, or is that a part of the procurement strategy? Procurement strategy Are there plans to expand your organization’s supplier diversity program in the next 12-18 months? Yes Who within your organization are supplier diversity metrics reported to? (Select all that apply). Executive officers Head of procurement What metrics are tracked in your organization’s supplier diversity program? Tier I Spend (Primary Suppliers) – Percent of total spend; Dollar amount; # of suppliers Tier II Spend (Subcontractors) – Dollar amount What percentage of total spend is allocated to the following suppliers? Women-owned – Less than 1% Minority-owned – Less than 1% Veteran-owned – Less than 1% Differently-abled-owned – Less than 1%


Other – More than 15% Which organizations is your company a member of? National Minority Supplier Diversity Council (NMSDC) Other – OMSDC, OWEC, Cincinnati Chamber of Commerce, Cleveland Minority Development Commission Do you attend the conferences/expos of any of the groups selected? Yes All of the above What are some other components of your organization’s supplier diversity program? Promotion of supplier diversity program (magazines, websites, sponsored events, etc.) Does your organization promote the supplier diversity program as part of the employer brand? No Does your organization communicate the supplier diversity program to employees? Yes Does your organization outsource verification for suppliers or is verification done internally? Outsourced What are the top 3 commodities sourced from your organization’s supplier diversity program? Legal Services Communications & Marketing Hospitality What are best practices from your organization’s supplier diversity program? Too many to list What are past and/or present challenges of your organization’s supplier diversity program? Funding for the effort


Organization 6 Industry: Professional Services Revenue: Unreported Number of Employees: 150,000 Are you representing your company globally? Yes Does your organization have a supplier diversity program? Yes How would you define your organization’s supplier diversity program? Other – Still in infancy Is your organization’s supplier diversity program part of the overall diversity strategy, or is that a part of the procurement strategy? Procurement strategy Are there plans to expand your organization’s supplier diversity program in the next 12-18 months? No response Who within your organization are supplier diversity metrics reported to? (Select all that apply). Other – I provide metrics and spend reports to the CP and procurement staff, and my VP. What metrics are tracked in your organization’s supplier diversity program? Tier I Spend (Primary Suppliers) – Percent of total spend; Dollar amount; # of suppliers What percentage of total spend is allocated to the following suppliers? Women-owned – 1% - 5% Minority-owned – 6% - 10% Veteran-owned – Less than 1% Which organizations is your company a member of? National Minority Supplier Diversity Council (NMSDC) Women’s Business Enterprise National Council (WBENC) Do you attend the conferences/expos of any of the groups selected? Yes Both national and regional conferences/events


What are some other components of your organization’s supplier diversity program? Mentorship of diverse supplier(s) Promotion of supplier diversity program (magazines, websites, sponsored events, etc.) Recognition and awards Does your organization promote the supplier diversity program as part of the employer brand? No Does your organization communicate the supplier diversity program to employees? No Does your organization outsource verification for suppliers or is verification done internally? Other – We use the national councils What are the top 3 commodities sourced from your organization’s supplier diversity program? Other IT Finance What are best practices from your organization’s supplier diversity program? Inclusion in the sourcing process and spend reporting (second tier) to our major clients What are past and/or present challenges of your organization’s supplier diversity program? Awareness and executive management support Organization 7 Industry: Finance Revenue: $10B Number of Employees: 5,000 Are you representing your company globally? No United States Does your organization have a supplier diversity program? Yes


How would you define your organization’s supplier diversity program? Robust/Growing Is your organization’s supplier diversity program part of the overall diversity strategy, or is that a part of the procurement strategy? Dual ownership Are there plans to expand your organization’s supplier diversity program in the next 12-18 months? No Who within your organization are supplier diversity metrics reported to? (Select all that apply). Executive officers Board members Head of procurement What metrics are tracked in your organization’s supplier diversity program? Tier I Spend (Primary Suppliers) – Percent of total spend; Dollar amount; # of suppliers Tier II Spend (Subcontractors) – Percent of total spend; Dollar amount; # of suppliers What percentage of total spend is allocated to the following suppliers? Women-owned – 1% - 5% LGBT-owned – Less than 1% Minority-owned – 6% - 10% Veteran-owned – Less than 1% Differently-abled-owned – Less than 1% Which organizations is your company a member of? National Minority Supplier Diversity Council (NMSDC) Women’s Business Enterprise National Council (WBENC) National Gay and Lesbian Chamber of Commerce (NGLCC) Other - USBLN Do you attend the conferences/expos of any of the groups selected? Yes What are some other components of your organization’s supplier diversity program? Mentorship of diverse supplier(s) Promotion of supplier diversity program (magazines, websites, sponsored events, etc.) Recognition and awards


Does your organization promote the supplier diversity program as part of the employer brand? No Does your organization communicate the supplier diversity program to employees? Yes As part of our overall corporate performance metrics Does your organization outsource verification for suppliers or is verification done internally? Internally What are the top 3 commodities sourced from your organization’s supplier diversity program? IT Real Estate Legal Service What are best practices from your organization’s supplier diversity program? Supplier Diversity Action Council comprised of representatives from each business division. They meet regularly to discuss and strategize for potential opportunities for vendor diversity. What are past and/or present challenges of your organization’s supplier diversity program? Many diverse suppliers are not equipped to handle the large volume of contract business needed by our company. Organization 8 Industry: Manufacturing Revenue: $19B Number of Employees: 19,000 Are you representing your company globally? No United States Does your organization have a supplier diversity program? Yes How would you define your organization’s supplier diversity program? Meets the legal requirements


Is your organization’s supplier diversity program part of the overall diversity strategy, or is that a part of the procurement strategy? Dual ownership Are there plans to expand your organization’s supplier diversity program in the next 12-18 months? Yes Who within your organization are supplier diversity metrics reported to? (Select all that apply). Head of procurement What metrics are tracked in your organization’s supplier diversity program? Tier I Spend (Primary Suppliers) – Percent of total spend; Dollar amount What percentage of total spend is allocated to the following suppliers? Women-owned – 1% - 5% LGBT-owned – Less than 1% Minority-owned – Less than 1% Veteran-owned – Less than 1% Differently-abled-owned – Less than 1% Which organizations is your company a member of? None Do you attend the conferences/expos of any of the groups selected? N/A What are some other components of your organization’s supplier diversity program? No response Does your organization promote the supplier diversity program as part of the employer brand? No Does your organization communicate the supplier diversity program to employees? No Does your organization outsource verification for suppliers or is verification done internally? Internally


What are the top 3 commodities sourced from your organization’s supplier diversity program? No Response What are best practices from your organization’s supplier diversity program? No Response What are past and/or present challenges of your organization’s supplier diversity program? Keeping it as a priority for the procurement department Organization 9 Industry: Pharmaceutical Revenue: $23B Number of Employees: 38,000 Are you representing your company globally? Yes Does your organization have a supplier diversity program? Yes How would you define your organization’s supplier diversity program? Robust/Growing Is your organization’s supplier diversity program part of the overall diversity strategy, or is that a part of the procurement strategy? Dual ownership Are there plans to expand your organization’s supplier diversity program in the next 12-18 months? Yes Who within your organization are supplier diversity metrics reported to? (Select all that apply). Executive officers Board members Head of procurement What metrics are tracked in your organization’s supplier diversity program? Tier I Spend (Primary Suppliers) – Percent of total spend; Dollar amount Tier II Spend (Subcontractors) – Percent of total spend; Dollar amount


What percentage of total spend is allocated to the following suppliers? Women-owned – 6% - 10% LGBT-owned – Less than 1% Minority-owned – 6% - 10% Veteran-owned – 1% - 5% Differently-abled-owned – Less than 1% Which organizations is your company a member of? National Minority Supplier Diversity Council (NMSDC) Women’s Business Enterprise National Council (WBENC) Do you attend the conferences/expos of any of the groups selected? Yes What are some other components of your organization’s supplier diversity program? Mentorship of diverse supplier(s) Promotion of supplier diversity program (magazines, websites, sponsored events, etc.) Recognition and awards Does your organization promote the supplier diversity program as part of the employer brand? Yes Does your organization communicate the supplier diversity program to employees? No response Does your organization outsource verification for suppliers or is verification done internally? Other – not being done currently What are the top 3 commodities sourced from your organization’s supplier diversity program? Manufacturing/Industrial Communications & Marketing IT What are best practices from your organization’s supplier diversity program? Have a SDD strategy and focus; employee reward and recognition program; SDD metrics tracking and communication; partnership with advocacy groups; outreach at advocacy events


What are past and/or present challenges of your organization’s supplier diversity program? Employee Awareness and Engagement Organization 10 Industry: Transportation Revenue: $16.4B Number of Employees: 78,000 Are you representing your company globally? Yes Does your organization have a supplier diversity program? Yes How would you define your organization’s supplier diversity program? Robust/Growing Is your organization’s supplier diversity program part of the overall diversity strategy, or is that a part of the procurement strategy? Procurement strategy Are there plans to expand your organization’s supplier diversity program in the next 12-18 months? Yes Who within your organization are supplier diversity metrics reported to? (Select all that apply). Executive officers Head of procurement Other – operating groups What metrics are tracked in your organization’s supplier diversity program? Tier I Spend (Primary Suppliers) – Percent of total spend; Dollar amount; # of suppliers What percentage of total spend is allocated to the following suppliers? Women-owned – Less than 1% Minority-owned – More than 15% Veteran-owned – Less than 1% Other – Less than 1% Which organizations is your company a member of? National Minority Supplier Diversity Council (NMSDC)


Women’s Business Enterprise National Council (WBENC) Other – USPAACC, USHCC, AMAC, WeConnect Europe, CAMSC Do you attend the conferences/expos of any of the groups selected? Yes What are some other components of your organization’s supplier diversity program? Mentorship of diverse supplier(s) Promotion of supplier diversity program (magazines, websites, sponsored events, etc.) Sponsorship of diverse supplier(s) Training for diverse supplier(s) Recognition and awards Does your organization promote the supplier diversity program as part of the employer brand? No response Does your organization communicate the supplier diversity program to employees? Yes Internal communication, support for various business lines Does your organization outsource verification for suppliers or is verification done internally? Outsourced What are the top 3 commodities sourced from your organization’s supplier diversity program? Other Retail Architecture & Design What are best practices from your organization’s supplier diversity program? Communicate importance of supplier diversity from senior management down throughout the organization What are past and/or present challenges of your organization’s supplier diversity program? Present challenges – global supplier diversity. We encourage supplier diversity in all countries, however measuring and tracking this in other countries is difficult, as solutions do not currently exist like they do in the US.


Organization 11 – CSAA Insurance Group Industry: Insurance Revenue: $4.2B Number of Employees: 3,000+ Are you representing your company globally? No United States Does your organization have a supplier diversity program? Yes How would you define your organization’s supplier diversity program? Meets the legal requirements Is your organization’s supplier diversity program part of the overall diversity strategy, or is that a part of the procurement strategy? Dual ownership Are there plans to expand your organization’s supplier diversity program in the next 12-18 months? Yes Who within your organization are supplier diversity metrics reported to? (Select all that apply). Executive officers Head of procurement Other – Executive Diversity Council What metrics are tracked in your organization’s supplier diversity program? Tier I Spend (Primary Suppliers) – Percent of total spend; Dollar amount; # of suppliers Tier II Spend (Subcontractors) – Percent of total spend; Dollar amount Other – We also track the number of diverse suppliers invited to participate in a RFP. What percentage of total spend is allocated to the following suppliers? Women-owned – Less than 1% LGBT-owned – Less than 1% Minority-owned – 1% - 5% Veteran-owned – Less than 1% Differently-abled-owned – Less than 1% Which organizations is your company a member of? Other – Women’s Business Enterprise Council-West; Disabled Veterans Business Alliance


Do you attend the conferences/expos of any of the groups selected? Yes DVBA Keeping the Promise; WBEC-West Procurement Conference What are some other components of your organization’s supplier diversity program? Mentorship of diverse supplier(s) Promotion of supplier diversity program (magazines, websites, sponsored events, etc.) Does your organization promote the supplier diversity program as part of the employer brand? No Our executive diversity council is working on updating our mission statement to include supplier diversity. Does your organization communicate the supplier diversity program to employees? Yes We provided training and will post our first supplier diversity article on our company intranet. Does your organization outsource verification for suppliers or is verification done internally? Internally What are the top 3 commodities sourced from your organization’s supplier diversity program? IT Other Communications & Marketing What are best practices from your organization’s supplier diversity program? We are tracking spend by category and WMDVBE. We employ a third party to scrub our supplier base. We are developing an online supplier registration system. And we have executive leadership support for supplier diversity. What are past and/or present challenges of your organization’s supplier diversity program? Securing buy-in from internal stakeholders to open up the RFP process. Bringing in new suppliers is always a challenge.


Organization 12 Industry: Healthcare Revenue: unreported Number of Employees: 19,000 Are you representing your company globally? No United States Does your organization have a supplier diversity program? Yes How would you define your organization’s supplier diversity program? Robust/Growing Is your organization’s supplier diversity program part of the overall diversity strategy, or is that a part of the procurement strategy? Procurement strategy Are there plans to expand your organization’s supplier diversity program in the next 12-18 months? Yes Who within your organization are supplier diversity metrics reported to? (Select all that apply). Board members Head of procurement Other – Corporate Organization What metrics are tracked in your organization’s supplier diversity program? Tier I Spend (Primary Suppliers) – Percent of total spend; Dollar amount; # of suppliers Tier II Spend (Subcontractors) – Percent of total spend; Dollar amount; # of suppliers What percentage of total spend is allocated to the following suppliers? Women-owned – 6% - 10% LGBT-owned – Less than 1% Minority-owned – 11% - 15% Veteran-owned – 6% - 10% Differently-abled-owned – Less than 1% Other – 6% - 10% Which organizations is your company a member of? National Minority Supplier Diversity Council (NMSDC) Women’s Business Enterprise National Council (WBENC)


National Gay and Lesbian Chamber of Commerce (NGLCC) Other - USBLN Do you attend the conferences/expos of any of the groups selected? Yes What are some other components of your organization’s supplier diversity program? Mentorship of diverse supplier(s) Promotion of supplier diversity program (magazines, websites, sponsored events, etc.) Sponsorship of diverse supplier(s) Training for diverse supplier(s) Other – Auditing/Governance of Diverse Suppliers Does your organization promote the supplier diversity program as part of the employer brand? Yes Does your organization communicate the supplier diversity program to employees? No Does your organization outsource verification for suppliers or is verification done internally? Internally What are the top 3 commodities sourced from your organization’s supplier diversity program? IT Real Estate Communications & Marketing What are best practices from your organization’s supplier diversity program? The manager of the program reports directly to the VP/CPO. The program has a standard operating procedure (SPO) document. What are past and/or present challenges of your organization’s supplier diversity program? Getting leadership support for the program. It is difficult to get other organizations to support the program.


Organization 13 – ManpowerGroup Industry: Professional Services Revenue: $20B Number of Employees: 3,500 Are you representing your company globally? No No America Does your organization have a supplier diversity program? Yes How would you define your organization’s supplier diversity program? Robust/Growing Is your organization’s supplier diversity program part of the overall diversity strategy, or is that a part of the procurement strategy? Overall diversity strategy Are there plans to expand your organization’s supplier diversity program in the next 12-18 months? No Who within your organization are supplier diversity metrics reported to? (Select all that apply). Executive officers Board members Head of procurement Other – Executive Steering Committee What metrics are tracked in your organization’s supplier diversity program? Other – Our metrics are tracked differently, so this form makes it difficult to report. What percentage of total spend is allocated to the following suppliers? No response Which organizations is your company a member of? National Minority Supplier Diversity Council (NMSDC) Women’s Business Enterprise National Council (WBENC) Other – WEConnect Do you attend the conferences/expos of any of the groups selected? Yes All national and various regional


What are some other components of your organization’s supplier diversity program? Mentorship of diverse supplier(s) Promotion of supplier diversity program (magazines, websites, sponsored events, etc.) Sponsorship of diverse supplier(s) Training for diverse supplier(s) Recognition and Awards Other – Advisory Board of diversity suppliers to assist ManpowerGroup in reaching best in class Does your organization promote the supplier diversity program as part of the employer brand? Yes ManpowerGroup determines annually strategic goals to raise awareness and create involvement in our Supplier Diversity Initiative. Does your organization communicate the supplier diversity program to employees? Yes Internal communications, promotion of programs and diversity, volunteer participation in events, and speaking and training opportunities led by our diversity suppliers. Does your organization outsource verification for suppliers or is verification done internally? Outsourced What are the top 3 commodities sourced from your organization’s supplier diversity program? Other Human Resources Communications & Marketing What are best practices from your organization’s supplier diversity program? Approach: The value of the program varies based on the suppliers needs. Our Supplier Diversity Program includes three levels of participation. Level choice depends upon the diversity supplier’s size, experience, business operations and interest. Individual programs are customized to maximize the supplier’s growth potential. Programs may include sales and marketing strategies; operational efficiencies; recruiting strategies; industry trends; and training in legal, risk management, proposal writing and presentation skills. Mentoring: At this level of our program, we help each diversity supplier develop a detailed, time-based plan, customized to specific business needs. Internship This level is designed for diversity suppliers interested in business opportunities specific to ManpowerGroup. We share our industry expertise, deep knowledge of skill sets and understanding of customer expectations. Partnership: For


diversity suppliers with established excellent business practices, this level provides an opportunity to grow business by partnering with ManpowerGroup. What are past and/or present challenges of your organization’s supplier diversity program? We don’t consider them challenges, rather we consider them lessons we've learned over the years: 1) Diversity supplier firms start as small firms and as is such must be grown and developed 2) Relationships must be mutually beneficial. The diversity supplier must, while being a good fit for the client and ManpowerGroup, also gain knowledge, experience, and growth during the relationship. 3) The success of our diversity suppliers, our Supplier Diversity, and our clients is steeped in strong relationships. Organization 14 Industry: Financial Services Revenue: $50B Number of Employees: 9,000 Are you representing your company globally? Yes Does your organization have a supplier diversity program? Yes How would you define your organization’s supplier diversity program? Robust/Growing Is your organization’s supplier diversity program part of the overall diversity strategy, or is that a part of the procurement strategy? Procurement strategy Are there plans to expand your organization’s supplier diversity program in the next 12-18 months? Yes Who within your organization are supplier diversity metrics reported to? (Select all that apply). Head of procurement What metrics are tracked in your organization’s supplier diversity program? Tier I Spend (Primary Suppliers) – Percent of total spend; Dollar amount; # of suppliers Tier II Spend (Subcontractors) – Percent of total spend; Dollar amount; # of suppliers What percentage of total spend is allocated to the following suppliers? Women-owned – More than 15%


LGBT-owned – 1% - 5% Minority-owned – More than 15% Veteran-owned – 6% - 10% Which organizations is your company a member of? National Minority Supplier Diversity Council (NMSDC) Women’s Business Enterprise National Council (WBENC) Do you attend the conferences/expos of any of the groups selected? Yes NMSDC What are some other components of your organization’s supplier diversity program? Mentorship of diverse supplier(s) Promotion of supplier diversity program (magazines, websites, sponsored events, etc.) Does your organization promote the supplier diversity program as part of the employer brand? Yes We partner with our corporate diversity team to promote the supplier diversity program. Does your organization communicate the supplier diversity program to employees? Yes We have an internal website for employees to learn more about the supplier diversity program. Does your organization outsource verification for suppliers or is verification done internally? Outsourced What are the top 3 commodities sourced from your organization’s supplier diversity program? Human Resources Real Estate IT What are best practices from your organization’s supplier diversity program? No response What are past and/or present challenges of your organization’s supplier diversity program? No response

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