Gunjan Kumar

Full Name Mr.: GUNJAN KUMARMobile No: +91 9538887065/9830961602Email ID: [email protected] of Birth: 05th Jan 1983Nationality: IndianMarital Status: Single

Education (In chronological order)

Professional Qualification Masters in Operations Management combined with Sales & Marketing, Finance & Human Resource

– Sikkim Manipal University, Kolkata (2010-2012); Diploma in Hotel Management from SBIHM, Kolkata (2003-2006) Certificate Course of Flight Steward – IACT (An Unit of HTT Pvt Ltd), Shimla (2002)

Graduate Degree Bachelor in Tourism Studies (Global Travel & Tourism) as Non Collegiate from Indira Gandhi

National Open University, Delhi (2005-2008);

Professional Experience – Details of last 3 employers

A. AccorHotels: Jan 2016 to CurrentOperations Manager – Hotel Formule1 Bengaluru Whitefield

Responsible for:o Overall Operations; 161 Roomso In House guest engagementso VOG & TripAdvisoro Month end reports

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o Training & Developmento Online Revenue Management o Employee Engagemento Financial Control over Operations, Maintenance & Purchaseso IT Processes & implementationso Vendor Managemento Planet 21 & its practices

B. Cygnett Hotels & Resorts Pvt Ltd, Part of Jameson Inn & Suite: April’2015 till Jan’2016General Manager – Cygnett Inn Celestiial, Candolim, Goa

Responsible for:o Assigned to have Pre & post Opening Activity; 100 Rooms (Rebranding)o Press connect, Launcho Sales & Marketingo New hiring’s, Inductions, SOPs o Setting up entire work flow for all departmentso Launch of Restaurant & Pool Bar

Key Accomplishments Cygnett Inn Celestiial is in top 10% hotels in North Goa on Trip Advisor with Average Customer

Satisfaction index of 93, Restructured & repositioned Cygnett Inn Celestiial Candolim in 2015-16 @ ARR of Rs. 3650, Market

share @ 11% (in 13 comp set hotels) and No 11 on Trip Advisor. Attrition reduced to 4% and with GOP @ 39%.

Successfully opened a restaurant Cygnett Pavilion (64 Cover) & a Poseidon Pool Bar Devised and implemented marketing, sales and operational activities for the unit.

Key Performance Indicators:

General Manager – Cygnett Inn Celestiial FY 2015-16S.

No Perspective Strategic Objective Measure Achievement

1 Financial Drive profitable growth GOP @35% Achieved. GOP@ 39%

2 Customer Focus

Improve GSI GSI - Overall GSI and Return & Recommend > 90% Achieved: 93%

Trip Advisor CSI Hotels among first 15 Hotels in the North Goa Achieved : ranked 11/44

3 Process* Process related Increase by 12% over targeted Scores of 74% Achieved: 86%

4 Employee Engagement

Employee Retention Overall attrition of the hotel less than Group level (15%) Achieved. Attrition @ 4%

Build People Capability

Training man hours per employee as 3.0 man-hours

Achieved. Training man-hour per employee @ 4 Hours.

*Process - Grooming, Hygiene, Product.

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C. Mayfair Hotels & Resorts Limited: Jan’2014 till Apr’2015

AGM Accommodations & Head of Revenue – Mayfair Lagoon, Bhubaneswaro Assigned to have Overall controls on Rooms, Revenue Management &

Centralize reservation

Key Accomplishments

Introduced and set up 24 hours Hospitality Desk’ concept to smoothen operations and track losses in overall revenue because of any service lapses, keeping guest satisfaction in mind.

Introduced Arrival Departure Breakup report and Daily Event Sheet for effective and efficient coordination with Housekeeping department.

Worked in close coordination with the Resort Manager and Sales Department, thus helping them in selling the rooms to embassies and top conferences in order to have number definite preferred rooms.

Worked in close coordination with Engineering and Housekeeping to ensure smooth preventive maintenance of guest rooms and blocking defect free rooms as per the guest preference.

Undertook 4 Projects: o Project 1: Revenue management Strategies for the group (09 Hotels) . In this research an

extensive study of the competitor was conducted with the detailed examination of the past data related to front office. Data pertaining to booking patterns, distribution channels, customer profiling, effective room inventory management, discounting structure, overbooking patterns and strategies were analyzed to gain a better perspective of hotel operation.

o Project 2: Feasibility of setting up a “Hospitality Desk” at each unit (09 Hotels) . Service center is the focal point for all dispersed moments of truths. This research entails crystallizing the concept of the setting up of a service center, the processes, the database and the training required and in the end performs the lost benefit analysis.

o Project 3: Centralize Reservation System & GDS: Benefits and implementation procedures.In this research effort, I attempted to create a theoretical understanding by qualitative evidence of the strategic significance of the information technology and global distribution system with the specific case for Mayfair Hotels & Resorts Limited.

o Project 4: Introduced Training Cell: Need for training and development cell was explained & introduced with a clear vision of educating the team and making their career better. Post successful implementation the same was introduced at all units of Mayfair Hotels & Resorts Limited.

Awards & Accolades

“Top Seller Hotel in the city” by OTA’s for FY 2014-15 (Mayfair Lagoon, Bhubaneswar).

Other Professional Experience:

Organization Designation DurationThe Sonnet, Kolkata– A Sterling Member under PHG group.

Sr. Front Office Manager Manager Front Office

Apr’2012 till Jan’2014Aug’2011 till March’2012

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Asst. Manager Front Office Sep’2010 till July’2011Floatel an eco-friendly HotelKolkata - Concept Hospitality Pvt.Ltd. Mumbai

Duty ManagerFront Office Executive Jan’2010 till Sep’2010

Oct’2008 till Dec’2009

Food Talk Kolkata-Blue Foods Pvt. Ltd. Mumbai Tr. Floor Manager Nov’2007 till Oct’2008

Floatel an eco-friendly HotelKolkata - Concept Hospitality Pvt.Ltd.- Mumbai

Sr. Front office Assistant March’2007 till Nov’2007

Strategic Leadership Trainings Attended

Revenue Management Calculation: Accor Academics 2016 (At IBIS City Centre, Bengaluru) Attended fifteen days train the training program (Conducted by CHL Group, Mumbai) and got

TRAINER CERTIFICATE from Concept Hospitality (At Floatel) in June’2009. Got the LIFE SAVER CERTIFICATE for training on basic Fire safety and Emergency preparedness Both

Theory and practical from USHA FIRE SAFETY EQUIPMENT (P) LTD at The Sonnet Kolkata on 21st Oct’2011

Got the certificate of participation for training program on TEAM BUILDING, LEADERSHIP,MOTIVATION & INNOVATION conducted by Mr. Chandreshwar Khan (Corporate Trainer) at the Sonnet Kolkata on 14th May’2012

Personal Details

Family Background

Parents: Shri Prabhash Chandra Gupta (Retired Professor - Govt. College) Smt. Gayatri Devi (Home Maker)

Languages Known

English Hindi Bengali

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Gunjan Kumar

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