Services Guide

Who we are

We are a Stock Brokerage Firm with specialized

services and products catering to the needs of individual investors, companies, institutional funds, governments and foreign investors. Our leadership position allows us to provide greater value by:

Running our business with a customer service vision and providing Personalized ConsultingFostering a Risk Management Culture and ethical values throughout the organizationStaying away from conflicts of interest Building teams with excellent staff Innovation through the development and application of leading edge technology

Our Values

Excellence

Commitment

Teamwork

Client Focus

Responsibility

Truthfulness The actions we perform in applying of our values are

recognized by PricewaterhouseCoopers, one of the largest professional services firms in the world, which checks our internal control procedures, financial information, and operational systems every year, proving that we at Vector are a serious company with a moral and economic compass.

Our Mission

To be the financial advisor and strategist for individual

investors, companies, institutional funds, governments and foreign investors, and to provide them with the capability, experience and professionalism of the most qualified human team in the securities market to stand by our clients in building their financial projects, creating opportunities and the best investing conditions.

Capital MarketsThe Capital Market is a savings and investment

mechanism that serves to back-up production activities, as it provides investors with the possibility of taking part as capital partners in domestic or foreign companies listed in the Mexican Stock Exchange (Bolsa Mexicana de Valores). In turn, companies can place part of theircapital stock among a large number of investors, whichbecomes a source of financing to obtain the necessary funding to start new projects or restructure their debt in order to become more effective and competitive.At Vector, through the Capitals Market we performbuying and selling operations of stock certificates,debentures, long term debt instruments, and other financial assets of companies and economic entities.

What we provide

Mutual FundsFinancial investment instruments, operated by

specialists managing the resources of a large number of investors who wish to participate in the securities market and seek to enhance theirwealth. At Vector we have a wide range of Funds:Debt, Hedge, Domestic and International Variable Income, and Fund Portfolios that combinethe best of our Funds.In order to design our Fund Portfolios, we strategically select from our range ofFunds, those with the best performance, in order to offerdiversified products in accordance to our client profiles. These Funds are managed by Vector Fondos, S.A.de C.V., Sociedad Operadora de Sociedades de Inversión.

Money MarketWe provide buying and selling of debt instruments,

using the Money Market as a vehicle. We are specialists in securities issued by Federal, State and Municipal Governments, as well as Public and Private Companies.Among our operation alternatives, the following stand out:

As comprehensive financial advisors without conflicts of

Security Agreements and buying and selling of Governement, Banking and Private Papers, Government and Private Auctions.

interest, we participate actively in the inter-bank market, and get better conditions and opportunities than an investor could get without the support of a specialized trader.

Derivative Products We offer the most assortment of derivative products

in the Exchange, by means of the Mexican Derivatives (Mercado Mexicano de Derivados® MexDer) and soon we will provide access to the Chicago (CME)derivatives exchange or otherwise, in the exchange (OTC) Over The Counter), by means of futures contracts Options Contracts, forwards, and swaps, among other products.Our clients can set the buying price or the selling price of different financial assets such as dollars, euros, shares of stock, indices and interest rates to be paid or delivered at a future date. This way, they can plan, hedge and manage financial risks and optimize the return of their portfolios or mitigate the uncertainty of external variables that may impact the results of their companies.Individuals used these kinds of products for different purposes: They serve as hedges when dealing, in the present, the future price of an underlying asset. It turns into financing because they can buy the underlying assets, such as shares of stock, dollars or indices at more attractive rates than domestic ones. It increases expectations regarding the future price of an asset, both with a low or high price outlook, without the need to resort to the lending of securities. That is to say, one can invest without having physical possession of the asset. Through Vector one can also have access to Structured Notes and Warrants for clients to invest in. For these instruments, it is not necessary to have a derivatives contract, they are negotiated at the same time as the stock brokerage contract, the description of these instruments is as follows: They are financial instruments issued as an investment alternative where one can attain better than fixed rate market yields, and usually with a guarantee of the capital or a percentage of capital invested at the time of maturity. Through Structured Notes or through the Warrants optimal structures can be attained that adapt to the expectations and risks one is willing to take. The flexibility of these instruments is such that theyadapt tot he client's needs and achieve significant returns. In general this refers to instruments wherethe returns on the initial investment are determined on the basis of variations in certain underlying factors such as interest rates, price indices, commodities, shares or currencies.

Investment ManagementAt Vector we have a specialized investment area that

designs custom portfolios for our clients with institutional strategies for Individuals, Company Treasuries, Bonding Companies, Insurance Companies, Pension Funds, and others, which require a differentiated product complying with the investment guidelines set forth by each client. Our portfolios are managed with strict risk control and are monitored daily through our systems. In the area of Investment Management, we completeour client services with periodical performance reports that include an analysis by our expert portfolio managers.

VectorPAI - Security LendingWe provide comprehensive service; beginning with

orientation and reaching implementartion, operationand individual account administration to provide the benefits of: Savings Funds, Savings Program and Pension Funds.Our objective is to support companies in sensitizing their personnel and fostering the value of saving and driving healthy finances through products, which do not represent an additional cost burden to the company.We have the most flexible system in the market so that individually or overall clients can check operations on-line such as: balances, transactions, loan payments, yields, interest, loans, withdrawals and applications.

We have a wide range of Fiduciary/Trustor Services,

both for individuals and organizations, through thestructuring of Trusts for Estate Investment. We provideSpecialized and Personalized Advice, which allows youto have a legal certainty about the application anddestination of your wealth for the benefit of yourbeneficiaries, in case of death, absence or disability.In this way, our clients can create funds whose purposescan be established for the spouse, parents or children,and thus circumventing possible future legal problems.Our services are based on trust and apply for:

Fiduciary/Trustor Services

Succession PurposesIncreasing EquityBenefiting familiesBenefiting minorsBenefiting seniorsEstate planningProviding for the expenses of physically and/or mentally challenged individuals Guaranteeing labor, fiscal or any kind of contingencies

Technology research and development Funds for seniority premium payments Retirement pension funds Savings fundsFor administering resources destined to public safety

Risk ManagementWe measure, control and report on the risks to which

the operations of the stock brokerage operations andinvestment funds are exposed, and establish the risklimits and parameters for each portfolio.Additionally we evaluate the operational risks arisingfrom process and control failures, as well as theprobability of adverse results in legal and technologicalproceedings derived from the normal course ofactivities.The experience and commitment to healthy disciplinein application has allowed our Brokerage Firm to be rated by Fitch, and our InvestmentFunds to receive high ratings from Standard & Poor's.

Specialized Services for GovernmentsWe provide support to more than 46 states and

municipal governments and aid them in some of thefunctions by obtaining: High Yields: We are focused on obtaining the best yield-risk combination, given the profile and objectives of the investment plan Decrease in the administrative and operational load of the companies in the management of institutional investments Personal and continuous attention of our group of expert advisors in matters of finance Financing structures Individualization services related to the social benefits of workers

Security LendingWe increase the profitability of a personal property

stock position by lending the shares of stock throughthe charge of a premium, and granting those securitieson a temporary loan to another investor, or requestinga shares loan from a third party and performing ashort term sale with the expectation of a futuredownturn of the market to repurchase them, whichallows for a certain profit and/or gain. We providethis service to both individuals and corporations, bothnational and international.

CurrenciesWe provide personalized attention in the buying and

selling of the main currencies of the world to bankinginstitutions, government organizations, non-profitorganizations, national and international corporationsand individuals.The products we provide include: Electronic Transfers Documents Mex-Dollar Mex-Euros

Other Services

Investment BankingFinancial Advice

We offer comprehensive Financial Advice to our clients

so they can carry out strategic operations and maximize value creation. We are specialists in developing and executing ideas to support companies in investment projects, partnerships, sales and gathering capital and/or debt instruments in the public and private market.Our financial and business experience allows us to identify the available options, to select the best for the project at hand, and to structure them in the most efficient manner to achieve our clients' objectives.

Capital ProcurementPrivate CapitalWe support companies in structuring, negotiating and

obtaining Private Capital for their expansion, development and growth. A process for Private Capital procurement allows companies to have access to fresh capital without the need to make a public capital offering. We havedeveloped a network of national and internationalinvestors, both financial investors and private and strategic investors interested in different industries and stages of business development.

Securing of Debt

We support the financing needs of our corporate

and government clients by placing debt in the Securities Market, or through private debt financing.

Public Capital (Capital Stock Offerings)

We actively participate in primary and secondary

offerings, as well as in share buy-back offerings in the Mexican Securities Market taking advantage of our lengthy experience and capability to distribute to private and institutional clients throughout the country. Our experience includes both the issuance of shares as well as Development Capital Certificates (issues of fiduciary shares for developing long-term projects), andFIBRAS (Investment Trusts for Real Estate).

Mergers and Acquisitions

Our team's experience allows us to be very efficient

in identifying and negotiating all relevant aspects of mergers, acquisitions and sales of companiestransactions.We support our clients in identifying alternatives, as well as in planning, structuring and negotiating the transaction, seeking, at all times, to maximize shareholder value.

Securities Market

We create optimal structures and solutions,

customized to the needs of each one of our clients, seeking to make the placement with the right distribution and atomization per the needs of our clients by taking advantage of our wide portfolio of investor clients.

Short Term Debt: Issuance Programas revolving terms of up to one year to meet working capitalfinancing needsLong Term Debt: Issuance Programas terms greater than one year, actively participating with our clients in the financing of their capital investment programs for developing new businesslines or strengthening existing onesStructured Debt: Programs for securitizing credit asset derived revenues, accounts receivable or future flows (taxes, infrastructure projects, etc.) This financing is long-term and off the client's balance sheet. Private Debt: We advise our business clients in theirdebt financing needs by performing in-depth analyses of their needs and capabilities in order to secure the best terms and conditions for the debt being restructured, by identifying the best possible financing alternatives through our contact networks with banks, sofomes, private investors, etc.,always looking for the best option suitable to the case.

e-Vectore-Vector provides the most modern platform for

on-line operation in the Capital Market and Investment Funds. The shares of both domestic and foreign issuers listed on the Mexican Stock Exchange can be traded.Likewise, the ETFs, vehicles, which allow investing in the indices of the stock exchanges of other countries, and in Commodities such as gold and silver, are also available. Additionally, VectorMovil can be operated in e-Vector using a mobile device such as an iPhone or iPad, and clients can rely on the advise of the Vector Analysis Area.

Information and AnalysisWe have one of the most respected and recognized

areas of analysis, which is a reference sourceregarding the Mexican financial market. It generatesa wide catalog of daily, weekly, quarterly, biyearly andannual reports, covering 55 companies in the market.The information, expert opinions, and judgments which impact the investment decisions both in the Mexican domestic and international market. We provide high-quality information and analysis, covering topics in international economy, business, money markets and bonds, interest rates, foreign exchange, and oil among others.

International

VectorGlobal WMGWe started operations in March 1993 Iin the US in order

to give Vector Casa de Bolsa an international presence,and to expand the offering of products and services to our clients. VectorGlobal WMG is a securites broker-dealer, a subsidiary of Vector Casa de Bolsa, registered with the Securities and Exchange Commission (SEC), a member of Financial Industry Regulatory Authority (FINRA), of National Futures Association (NFA) and of Securities Investor Protection Corporation (SIPC).Through VectorGlobal WMG we offer a wide range of products and services without conflict of interest. Our funds portfolios are designed and monitored by an expert committe of VectorGlobal WMG financial specialists, and we have a wide range of instruments in different currencies.

What makes us diferent?

Certified Service Quality with ISO 9001:2008:

We are the first Mexican Brokerage Firm that since

the year 2000 has maintained its Certification in the

Process of Treasury Liquidation, since 2009 in the

Process of Contract Administration, and since 2013

in the Process of Administration of Liquidation of

Currencies, seeking the top quality in the services

we provide to our clients.

More than 40 years of experience in the Mexican Financial Market

Promoter of Sustainable Investments: We are the first Stock Brokerage Firm in Mexico and the third in Latin America that the UN has ratified as Sustainable Investments Promoter (October 2007), which means that we will endeavor to promote among Mexican investors the e4conomic benefits of sustainability for businesses and to consider environmental performance and social responsibility in their investment analysis.

Proven security in operation: We are the first Mexican stock brokerage firm to receive the highest risk-counterpart ratings (since June 2006), which year after year, carry out studies certifying the Vector's soundness, effectiveness and stability.

* VectorGlobal WMG clients can choose between JP Morgan Clearing Corp., orPershing LLC (members of FINRA & SIPC), for the custody of their securities and cash accounts. VectorGlobal WMG has custody and security liquidation contracts with both, in accordance to the requirements set forth by the authorities of the UnitedStates of America.VectorGlobal WMG (Wealth Management Group) is a stock borkerage firm registered with the Securities and Exchange Commission (SEC), a member of FinancialRegulatory Authority (FINRA), of National Futures Association (NFA) and of SecuritiesProtection Corporation (SIPC).

Under the requirements set forth by the authorities in the United States of America for custody and security liquidation contracts,VectorGlobal WMG clients can choose between JP Morgan Clearing Corp, and Pershing LLC (members of FINRA & SIPC), for the custody of their securities and cash in their accounts. Our products and services include:

Personalized attentionProduct Analysis DepartmentStrategic AlliancesMulti-Currency AccountsBrokering ServicesModel PortfoliosDebit Card and Checkbook

No Conflicts of Interest: Our organizational culture allows us to guarantee our clients the fullelimination of conflicts of interest.

High service standards and personal attention through our group of highly trained and qualified advisors.

Human and Technological Talent: We offer our clients access and being able to manage their investment portfolios from any place, at any time they need it, and with the necessary elements for making investment decisions.

Wide Distribution Network: We have a total 24 branch offices spread throughout the Mexican Republic with an effective communication infrastructure that keeps them linked through a telecommunications network which includes voice, data and video.

Risk Management Culture: We drive a Risk Management Culture throughout all of our organization's levels through daily interaction and collaboration with different business areas and the continuous search for new technologies, metrics and processes for a sound operation.

Highly Qualified Personnel: Our managers have more than 20 years' experience in the financial sector, and more than 12 years' average seniority in the company, just as our stock and corporate brokers have been in the company for an average of at least 5 years, which has built trust with our clients in the quality of our products and services.

We have the best Currency Exchange Rates

VectorGlobal WMG, a Stock Brokerage Firm registered in the United States, offers the following competitive advantages:

An open investment platform by means of which the best investment fund administrators are selected in the different categories of international assetsAn independent advisory service provided by financial experts for private investment portfoliosExcellent, highly personalized service to our clients allowing us to meet their requirements in an effective and convenient manner. A personal advisor helps them to select the investment best suited to their needs, taking their profile into consideration as well as the overall composition of their current portfolio and their investment goals.

An Excellent Place for Working: In 2010, Vector was recognized by the GPTW (Great Place to Work) Instituteas one of the 100 best companies in which to work inMexico. This rating is the result of transformation process of our organizational culture carried ot over the last 3 years, and involving all organizational levels.

We manage the investments of our Investment Management Clients, providing institutional portfolios, and we designresults-based commission structures, byaligning our goals to our clients' objectives.

The facts speaks for themselves

Approval from Barclays to be an iShares operator: As of 2008, Vector became one of the 14 brokers authorized by Barclays to operate their indexed investment instruments.

Certified by the most important raters in the world: Standard & Poor's and Fitch Ratings.

Leadership in the Investment Funds Market: Our Investment Funds have been awarded with different prizes in the financial sector because of their remarkable stability, high liquidity and competitivereturns.At Vector, we will continue to push Investment Funds to offer our clients the best combination of safety and high-performance.

Constant Growth: Assets in our custody have grown annually an average of 8% since 2004. Vector has evidenced an annual compound growth of 23% in EBITDA and 6% in Net Profits from 2004 to 2013.

At Vector Casa de Bolsa, we reiterate our

commitment to accompany all of our clients so that together we can build financial projects, creating opportunities and better investment conditions, with the capability, expertise and professionalism of the most qualified team in the securities marketplace.

4 decades of multiplying wealth Vector is Financial Experience dedicated to You.

First Place in Currency Operations among BrokerageFirms in Mexico in the overall 2009 to 2013 accumulation.

The annual average growth for 2010 to 2013 in the net assets of the Vector Investment Funds has been 12%.

The annual average growth for 2010 to 2013 in the net assets of the Vector Investment Funds has been 12%.

Awards in the financial world: The the prestigious World Finance magazine, a London based financial leader, chose Vector Casa de Bolsa as a winner in its2013 prices in the categories of Best Best Discretionary Broker in Latin America, as well as the Best Customer Service Financial Provider in Latin America.

In compliance with the "General Character Provisions that Apply to Brokerage Firms and Credit Institutions in Matters of Investment Services (The Provisions)", issued by the National Banking and Securities Commission of Mexico (CNBV), and published in the Official Federal Gazette of Mexico on April 24, 2013, Vector Casa de Bolsa places the Service Guide at your disposal:

1. Service Guide:www.vector.com.mx/guiadeservicios.html

2. Investment Services:www.vector.com.mx/serviciosdeinversion.html

3. Securities Category:www.vector.com.mx/categoriadevalores.html

4. Commissions:www.vector.com.mx/comisiones.html

5. Claims:www.vector.com.mx/reclamaciones.html

6. Conflict of Interest:www.vector.com.mx/conflictosdeinteres.html

7. Diversification P

8. Customer Investment Profile

9. Contracts and Transfer of Securities to other Institutions

olicy:www

www.vector.com.mx/perfildeinversiondelcliente.html

www.vector.com.mx/contratosytrasferenciadevalores.html

.vector.com.mx/politicadediversificacion.html

* Branch Offices of VectorGlobal WMG. The transactions operated in the United States Securities Market are executed through our subsidiary VectorGlobal WMG, a member of FINRA and SIPC. For each transaction executed, VectorGlobal WMG submits part of the commission obtained to Vector Casa de Bolsa, under a Reference Contract. A copy of the reference contract is available from VectorGlobal WMG at its local address.