GSS America's Managed IT Services

8/9/2019 GSS America's Managed IT Services

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This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes

only. Except with the express prior written permission of GSS America, this document and the information containedherein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com

Managed IT Services


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GSS - Energies & Synergies

Virtualization

Thought Leadership

Stakeholder Delight

ImplementConsult Manage

Work-place

Computing

Networ k&Security

PartnerSolutions

DataCenter

Passion

Speed Results

Commitment

Application

Management

People ProcessFrameworks

End to End Integratedsolutions

Optimal Cost Quality

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Dynamic Business Demands & Constraints

Lack of BudgetInvestment in

traditional

technologies

Rigid process Vs

Regulatory & Compliance

Constraints

Turning technology into

business Advantage

Change

Management

Constraints

Finding the right balance

of proprietary vs. "open

source" s/w tools

Resource

Constraints

Lack of

required

skills

Keeping multi-

tier/multi-layer

technologies in synch

Enabling / enhancing

knowledge

Management / leveraging

intellectual assets

Ensuring privacy of

customer and

employee data

Innovation The Key GSS Managed IT Services

Emerging technologies

deliveringmore for less

Technology

Constraints

Comparative

Unit cost

Commitment

Constraints

Capability

Constraints

For innovation

Information

availability

constraints

Changing user

requirements

Protecting

Investments

Leveraging KM

& IP protection Real time

Information

Best Practice

Adoption

Aligning IT and Business Goals

Constraints &

Challenges

Emerging &

Changing Trends

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GSS Infrastructure Management Offerings

InteroperableHeterogeneity

Transformation

al Consulting

24 X 7

Service Desk

MonitoringServices

Assessment & Audit Services

CloudConsulting

Private

Cloud

EnvironmentManagement

Performance

Management

Metrics / Trend

Analysis

ITILConsulting

Hybrid

Cloud

People

Technology

Process

Tools

R I M S

SecuredEnvironment

Data Center Server Management Storage Management Cloud Computing Services ITIL Consulting Platform Hardening Systems Integration Database Administration

Network & SecurityManaged LAN & WANRemote Connected OfficeNetwork Design & ArchitectureSecurity ServicesIdentity & Access ManagementPlatform HardeningNetworking Services

Workplace Services Messaging Services Active Directory Anti-Virus Services Migration Services Desktop Services Windows & Linux Unified Communication

Virtualization Server/Storage Consolidation & Virtualization

Application Virtualization Virtual Desktop Strategy / Deployment Infrastructure as a Service (IaaS) Virtualized Environment Monitoring &

Management

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GSS Application Management Offerings

5

Service EnablersFrameworks Methodologies, Standards, Guidelines, Checklists, Templates

Technologies SupportedIBM Mainframe, JAVA, Microsoft Technologies

GovernanceFramework

ProjectManagement

RequirementsManagement.

Estimation

ConfigurationManagement

Build/ReleaseManagement

QualityManagement

Metrics/ SLAManagement

Training

KnowledgeManagement

ApplicationDevelopment

DueDiligence

TransitionServiceDelivery

ITIL & CMMI Framework

Offshorability Analysis

Value addServices

ArchitectureRequirements &

ModelingUI Design

Design, Build,Test, Deploy

ApplicationTransformation

Migration Re-engineering

Application DataReverse

EngineeringService

EnablementPlatform

ApplicationMaintenance &

Support


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SERVICES

MANAGEMENT

INFRASTRUCTURE

SECURITY

INFRASTRUCTURE

SERVICES

PHYSICAL INFRASTRUCTURE DEVICES & COMPONENTS

APPLICATION INFRASTRUCTURE DEVICES & COMPONENTS

VIRTUAL

INFRASTRUCTURE

SERVICES

Collaboration

Messaging

File & Print

User accountManagement

ActiveDirectory

Backup & Archiving

DatabaseSupport &

Maintenance

ProductionSupport &Application

Maintenance

DatabaseMigration

ApplicationMigration

PlatformSecurity

Encryption

SecurityManagement

IdentityManagement

Authenticatio

n &Authorization

Anti-Virus &ContentControl

NetworkCommunicati

on

ITIL V3Environment

s

SLM

Monitoring

DetectionServices

AlertsNotification

MIS &ReportingServices

Data Center

Desktops/laptops

Storage

Server

Mission Critical & HighAvailability

Performance

Management

RemoteAccess

Wide Area

Network

Site Network

BusinessContinuityEcosystem

DataConnectivity

Network

Platform Environments Network Environments

Common & Shared

Environments

Application

Maintenance and Support

PerformanceMonitoring and

tuning

Consolidation

BusinessContinuity &

CapacityPlanning

GSS Managed IT Services Portfolio

User andTechnical

Documentation

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GSS Managed IT Services Delivery Framework

Design Build/Upgrade ImplementRecode/Reengi

neerArchitect

Level 3

NetworkStorage &

BackupApplicatio

nFiles

VirtualInfrastructu

re

Desktops/Servers

Database

Advancedtrouble

shooting &RCA

Virtual Inframanagement

ApplicationManagement

DesktopManagement

Patch &

AntivirusManagement

Backup

RecoveryManagement

NetworkManagement

DatabaseManagement

ConfigurationManagement

Problem &Availability

Management

StorageManagement

ServerManagement

Manage

Level 2

Proactive Reactive SLAMonitor

Level 1

Change Alerts Call log and dispatch

Patch & Softwareinstallation

Incident Logging SOP based ResolutionUser Accountmanagement

SOP Knowledge base

maintenance

SLA

LogLevel 0

Service

Platforms

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GSS Service Transition Framework

Technology, process andtools understanding

Work shadow Operations understanding

Shift Handover Escalation mechanism

Reporting Content & periodicity

Trainer Readiness

Adapt Processes Complete Run Books Engage the ramped up offshore team Connectivity Design Tool and Facility Architecture Role redefinition Map Offshore Training

Acceptance test Dry Run/Sample

tasks in Parallel CSF & SLA review Tool and Infra

Review

SOPs TuningTask Transfers

Validate AssumptionsFinalize ScopeSOW documentProject Plan Resources Time lines

CURRE

NT

STATE

S

TEADY

STATE

Due Diligence

Acquisition

Offshore Transition Facilities Tools

Team

Structure/FunctionalRoles

Process Replication Knowledge

Transfer/Training Staging

KnowledgeTransition

Swift transition to offshore for service support(Using Common team members for steady state and transition)

Least disturbance to existing service delivery (Business Continuity)

Minimized migration risk (Risk Mitigation) through Onsite Parallel Run

Offshore Execution

Stabilization

SOPs

SLAs

Acceptance test plan

Trainer Readiness

SOW

Project Plan,

Pricing

Draft Run Books

Solution Design

Role Transfer Map

OMC andconnectivityestablished

Knowledge transfercompleted

Final Run books

Client Signoff

Live Operations

TestingReplicateRedesign/AdaptStudyDue Diligence

OUTPUT

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GSS Service Level Management frameworkStart

Learning &

OptimizationDefine SLA

Mutual

agreement

on SLA

Provide

ServiceCapture

related

metrics &

Monitor

Analyze &

Report

metrics

Review

SLA

Project Management

Office, Engineering,

Senior Management

Resources

Service Level

Agreement

Project Management

Office, Engineering

Business

Development

Client

Client

Project

Manager

Project

Manager

Service Assurance

Quality

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Value Proposition

10

Partnerships not just clients: GSS

America participates not just as a vendor,

but as a partner in fulfilling businessgoals.

Proven Technology ExpertiseBreadth of ServicesEnd to End Managed IT ServicesCenters of Excellence for developingProof Of Concepts

Flexible Relationship Model

Partnership approach

Responsiveness

Transparency

Business Advantage

Business responsiveness

Worldwide On-site support

Alliance Partnerships with leading

Technology providers

Optimal cost at committed quality

A Global Service Delivery Model

Global talent with local presence

ISO 27001,ISO 9001, CMMi 3 certified

Efficiency oriented delivery framework


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Case Study Managed Services Model

Value Delivered

Set up a dedicated NOC and provide Infrastructure support in a

Managed service model to a Publishing & Distribution company

Drivers

Expensive 24/7support model

Standard OperatingProcedures

Expensiveinfrastructuremanagement

Data insecurity

End User Satisfaction

Service RenderedProductivitymaximizatio

nVFM

End User

ExperienceProcess

Improvements

Current Weekly volume between 150 to 200

X

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Q & A

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This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes

only. Except with the express prior written permission of GSS America, this document and the information containedherein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com

Mohammed Jabir Ahmed

[email protected]

GSS America's Managed IT Services

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