Raise Your Scrum Master Game

Dee RhodaCSP®, ICP-ACC®, CLP, Scrum at Scale Trainer®

Let’s add to Your Toolbox• Focus on Two Skills Essential for the Scrum Master

• Coaching

• Facilitation

• Tools to raise your Facilitation & Coaching Skills

• Self Awareness

• Discovery Questions

• Listening Levels

• Coaching Conversation Arc

Sources

Barry Overeem

Self Awareness

• Know Yourself

• Prepare and be Aware

• Don’t get Hooked

• It’s not Personal

Questions for Discovery• Truly open

• Not asked with a ‘correct’ answer in mind

• Invite introspection

• May reveal additional solutions

• Can lead to greater creativity and insight

The Power of QuestionsCo-Active Coaching:• Anticipation• Assessment• Clarification• Elaboration• Evaluation• Example• Exploration• Options• and many more

Clean Language:• Developing• Sequence and Source• Intention

ORID Levels:• Objective• Reflective • Interpretive• Decisional

Examples• Clarification (Co-Active)

• What part is not yet clear?

• Decisional (ORID)• What is your action plan for moving forward?

• Reflective (ORID)• What might ‘help’ look like?

• Source (Clean Language)• Where could that have come from?

• Evaluation (Co-Active)• What is stopping you?

Let’s have some Fun!

How well do you Listen?

Level 1: Internal Listening

Level 2: Focused Listening

Level 3: Global Listening

Level 1: Internal Listening

• It’s all about the coach/facilitator

• Listening to Respond or Reply

• Connecting words to your experiences, opinions, judgements, feelings, etc.

Level 2: Focused Listening

• Hard-wired connection between coach and coachee

• Freed from the personal lens

• Loss of awareness of outside world

Level 3: Global Listening

• Stay Hard - wired

• Soft Focus Listening that takes in everything

• Intuitions emerge

• Aware of the environment

Levels of Listening

Focused

InternalGlobal

Coaching Conversation

Source: Lyssa Adkins

Create the Environment

Are my biases showing?

What’s THEIR agenda?

Create the environment

Examine the data

Identify factual information

• Ask Permission

• Set the Conversation

• What is their agenda

• Be Self-Aware

Developing

Explore the TopicEncourage connections

Encourage free flow of ideas and imagination

Identify Patterns

Explore the Topic

• Listen

• Powerful Questions

• Spend Time Here

• Not Solving

Sequence & Source

Actions & CommitNarrow down Actions

Commit to actions

Propose Next Steps

Develop Action Plan

Make Decisions

Experience Coming Together

• Narrow the Topic

• Discuss Possible Actions

• Determine Actions

• Accountability

Intention

Imagine

Be Kind!“People often ask me what is the most effective technique for transforming their life. It is a little embarrassing that after years and years of research and experimentation, I have to say that the best answers is – just be a little kinder.”

-Aldous Huxley

“Be Kind, for everyone you meet is fighting a hard battle.”

-Socrates

Let’s Collaborate – Keep in Touch!

dee@coleadteam.com

@deerhoda

https://www.linkedin.com/in/deerhoda/