GSA IT Strategic Planning with the Balanced Scorecard...GSA IT Balanced Scorecard CUSTOMER...
Transcript of GSA IT Strategic Planning with the Balanced Scorecard...GSA IT Balanced Scorecard CUSTOMER...
![Page 1: GSA IT Strategic Planning with the Balanced Scorecard...GSA IT Balanced Scorecard CUSTOMER SATISFACTION INDEX Customer Internal Processes Stewardship Organizational Growth FITARA COMPLIANCE](https://reader033.fdocuments.net/reader033/viewer/2022060215/5f05b6c37e708231d414557c/html5/thumbnails/1.jpg)
GSA IT Strategic Planning with the Balanced Scorecard
March 8, 2018
![Page 2: GSA IT Strategic Planning with the Balanced Scorecard...GSA IT Balanced Scorecard CUSTOMER SATISFACTION INDEX Customer Internal Processes Stewardship Organizational Growth FITARA COMPLIANCE](https://reader033.fdocuments.net/reader033/viewer/2022060215/5f05b6c37e708231d414557c/html5/thumbnails/2.jpg)
Our Approach❏
❏
❏❏
❏❏
❏❏
❏
❏
❏❏
❏
![Page 3: GSA IT Strategic Planning with the Balanced Scorecard...GSA IT Balanced Scorecard CUSTOMER SATISFACTION INDEX Customer Internal Processes Stewardship Organizational Growth FITARA COMPLIANCE](https://reader033.fdocuments.net/reader033/viewer/2022060215/5f05b6c37e708231d414557c/html5/thumbnails/3.jpg)
❏❏
❏
❏
❏
What is the Balanced Scorecard?❏
❏
❏
❏
![Page 4: GSA IT Strategic Planning with the Balanced Scorecard...GSA IT Balanced Scorecard CUSTOMER SATISFACTION INDEX Customer Internal Processes Stewardship Organizational Growth FITARA COMPLIANCE](https://reader033.fdocuments.net/reader033/viewer/2022060215/5f05b6c37e708231d414557c/html5/thumbnails/4.jpg)
How Do We Connect the IT Strategic Plan to Our People...
… so it doesn’t become shelfware?
![Page 5: GSA IT Strategic Planning with the Balanced Scorecard...GSA IT Balanced Scorecard CUSTOMER SATISFACTION INDEX Customer Internal Processes Stewardship Organizational Growth FITARA COMPLIANCE](https://reader033.fdocuments.net/reader033/viewer/2022060215/5f05b6c37e708231d414557c/html5/thumbnails/5.jpg)
Getting On the Same Page
![Page 6: GSA IT Strategic Planning with the Balanced Scorecard...GSA IT Balanced Scorecard CUSTOMER SATISFACTION INDEX Customer Internal Processes Stewardship Organizational Growth FITARA COMPLIANCE](https://reader033.fdocuments.net/reader033/viewer/2022060215/5f05b6c37e708231d414557c/html5/thumbnails/6.jpg)
The Process: Part 1 - GSA IT Development
❏
❏
❏
❏
❏
❏
❏
❏
❏
❏
❏
❏
❏
❏
Facilitated Strategy Sessions to Build Engagement
![Page 7: GSA IT Strategic Planning with the Balanced Scorecard...GSA IT Balanced Scorecard CUSTOMER SATISFACTION INDEX Customer Internal Processes Stewardship Organizational Growth FITARA COMPLIANCE](https://reader033.fdocuments.net/reader033/viewer/2022060215/5f05b6c37e708231d414557c/html5/thumbnails/7.jpg)
Strategy Session Outcomes
40IT Initiatives
Strategic Objectives
11
IDENTIFIED
IT Visioning + 2 Strategic Initiative Reviews GSA IT LEADERSHIP SESSIONS3
GSA IT
Employees78
DEFINED
11STRATEGIC
METRICS
OPERATIONAL
METRICS
42
![Page 8: GSA IT Strategic Planning with the Balanced Scorecard...GSA IT Balanced Scorecard CUSTOMER SATISFACTION INDEX Customer Internal Processes Stewardship Organizational Growth FITARA COMPLIANCE](https://reader033.fdocuments.net/reader033/viewer/2022060215/5f05b6c37e708231d414557c/html5/thumbnails/8.jpg)
The Process: Part 2 - Customer Input
❏
❏
❏
❏
Customer Engagement and Community Awareness
![Page 9: GSA IT Strategic Planning with the Balanced Scorecard...GSA IT Balanced Scorecard CUSTOMER SATISFACTION INDEX Customer Internal Processes Stewardship Organizational Growth FITARA COMPLIANCE](https://reader033.fdocuments.net/reader033/viewer/2022060215/5f05b6c37e708231d414557c/html5/thumbnails/9.jpg)
Cascading and Linking Performance❏
❏
❏
❏
![Page 10: GSA IT Strategic Planning with the Balanced Scorecard...GSA IT Balanced Scorecard CUSTOMER SATISFACTION INDEX Customer Internal Processes Stewardship Organizational Growth FITARA COMPLIANCE](https://reader033.fdocuments.net/reader033/viewer/2022060215/5f05b6c37e708231d414557c/html5/thumbnails/10.jpg)
GSA IT Strategic PlanFY 2018-2020
![Page 11: GSA IT Strategic Planning with the Balanced Scorecard...GSA IT Balanced Scorecard CUSTOMER SATISFACTION INDEX Customer Internal Processes Stewardship Organizational Growth FITARA COMPLIANCE](https://reader033.fdocuments.net/reader033/viewer/2022060215/5f05b6c37e708231d414557c/html5/thumbnails/11.jpg)
GSA IT Strategic Framework
![Page 12: GSA IT Strategic Planning with the Balanced Scorecard...GSA IT Balanced Scorecard CUSTOMER SATISFACTION INDEX Customer Internal Processes Stewardship Organizational Growth FITARA COMPLIANCE](https://reader033.fdocuments.net/reader033/viewer/2022060215/5f05b6c37e708231d414557c/html5/thumbnails/12.jpg)
GSA IT Balanced Scorecard
CUSTOMER SATISFACTION
INDEXCustomer
Internal Processes
Stewardship
Organizational Growth
FITARA COMPLIANCE INDEX
WORKFORCE ENGAGEMENT AND DEVELOPMENT INDEX
FAS IT VALUE SCORE
CYBERSECURITY POSTURE INDEX
PBS IT VALUE SCORECORPORATE IT VALUE SCORE
COST TRANSPARENCY INDEX
IT GOVERNANCE INDEX
INNOVATION AND DATA ANALYTICS INDEX
STRATEGIC METRICSPERSPECTIVES
![Page 13: GSA IT Strategic Planning with the Balanced Scorecard...GSA IT Balanced Scorecard CUSTOMER SATISFACTION INDEX Customer Internal Processes Stewardship Organizational Growth FITARA COMPLIANCE](https://reader033.fdocuments.net/reader033/viewer/2022060215/5f05b6c37e708231d414557c/html5/thumbnails/13.jpg)
GSA IT Performance Dashboard (D2D)
![Page 14: GSA IT Strategic Planning with the Balanced Scorecard...GSA IT Balanced Scorecard CUSTOMER SATISFACTION INDEX Customer Internal Processes Stewardship Organizational Growth FITARA COMPLIANCE](https://reader033.fdocuments.net/reader033/viewer/2022060215/5f05b6c37e708231d414557c/html5/thumbnails/14.jpg)
What’s Next?
![Page 15: GSA IT Strategic Planning with the Balanced Scorecard...GSA IT Balanced Scorecard CUSTOMER SATISFACTION INDEX Customer Internal Processes Stewardship Organizational Growth FITARA COMPLIANCE](https://reader033.fdocuments.net/reader033/viewer/2022060215/5f05b6c37e708231d414557c/html5/thumbnails/15.jpg)
GSA IT Operating Plan❏
❏
❏
❏
![Page 16: GSA IT Strategic Planning with the Balanced Scorecard...GSA IT Balanced Scorecard CUSTOMER SATISFACTION INDEX Customer Internal Processes Stewardship Organizational Growth FITARA COMPLIANCE](https://reader033.fdocuments.net/reader033/viewer/2022060215/5f05b6c37e708231d414557c/html5/thumbnails/16.jpg)
Questions?