Growing Coaches: Developing Coaching Capability in Your Organization

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  • GROWING COACHESDeveloping Coaching Capability

    in Your Organization

    Shawn Button + Sue Johnston

    Toronto Agile Community Conference - October 20, 2015

  • PLEASE NOTESLIDES PRESENTATION These slides were designed to be viewed in

    conjunction with a human being talking and interacting with you.

    They may not make much sense to you if you were not at the live session.

  • CUSTOMARY WHO WE ARE AND WHY LISTEN TO US SLIDE

    Shawn Agile coach Lots of experience with agile

    adoptions in big organizations

    Software developer

    Sue Professional coach Train coaches (ICAgile accredited) Student, advanced coaching (RRU) Communication specialist

  • The BIG IDEACoaching = GoodLets get more of it

  • OPTIONS DOING DONE

    What next?

    Find +supportCoaches

    Whygrow

    our own?

    Why usecoaching?

    What iscoaching?

    Case Studies

  • OPTIONS DOING DONE

    What next?

    Find +supportCoaches

    Whygrow

    our own?

    Why usecoaching?

    What iscoaching?

    Case Studies

  • WHAT IS COACHING? A coach helps people make the best use of their own resources.

    This (usually) happens through a structured conversation.

    Agile coaches have a specific role and skill set.

  • COACH = TEACH

    Teach:I show you what I know

    Coach:I show you what you know

  • WHAT DOES A COACH DO?

    And resists (like crazy) the temptation to tell people what to do!Ask

    Reflect

    Listen

  • MYTHS ABOUT COACHING

    IF YOU NEED A COACH, THERE MUST BE SOMETHING WRONG WITH YOU

    A COACH TELLS YOU WHAT TO DO

    ITS TOUCHY FEELY STUFF

    Source: Sherpa Coach Study, 2015

  • OPTIONS DOING DONE

    What next?

    Find +supportCoaches

    Whygrow

    our own?

    Why usecoaching?

    What iscoaching?

    Case Studies

  • PEOPLE SAY COACHING MAKES THEM MORE EFFECTIVE

    Source: International Coach Federation survey by PWC

  • ORGANIZATIONS SEE VALUE, TOO

    Source: Chartered Institute of Personnel + Development - UK

  • BUT WAIT THERES MORE!

    88% productivity increase when training is supported by coaching22% increase with training alone

    Source: International Personnel Management Association

  • WHAT ABOUT AGILE COACHING?

    Little data about the impactConfusion about what an agile coach is/does

  • AGILE COACHING COMPETENCY FRAMEWORKAgile coaches have a specific skill set

    2013

  • AGILE COACHING COMPETENCY FRAMEWORKAgile coaches have a specific skill set

    2013

  • AGILE COACHING COMPETENCY FRAMEWORKAgile coaches have a specific skill set

    2013

  • OPTIONS DOING DONE

    What next?

    Find +supportCoaches

    Whygrow

    our own?

    Why usecoaching?

    What iscoaching?

    Case Studies

  • WHAT ARE THE ADVANTAGES OF GROWING YOUR OWN INTERNAL COACHES?

    WHATS THE DOWNSIDE?

  • WHY WOULD WE GROW OUR OWN INTERNAL COACHES?

    Know organization Know its systems Know people Continuity Consistency Confidentiality Administrative reasons $$$$$$

  • WHATS THE DOWNSIDE? Status concerns Objectivity Role conflict Confidentiality issues They may leave

  • OPTIONS DOING DONE

    What next?

    Find +supportCoaches

    Whygrow

    our own?

    Why usecoaching?

    What iscoaching?

    Case Studies

  • HOW DOES INTERNAL COACHING GET STARTED?

    Ad hoc coaching driven by individuals

    Managed coaching driven by a champion or sponsor

    Proactive coaching driven by a business need

    Strategic coaching driven by organizations talent strategy

  • HOW DID WE GET IT STARTED?

    External agile coaches came in to train teams in agile frameworks or tech practices

    Also began to coach the teams on soft skills

    Managers/bosses/execs curious OPPORTUNITY!

    Case 1 By the book aim too high, not supported

    Case 2 By the book realistic expectations

    Case 3 Stealth

    Find a champion

  • OPTIONS DOING DONE

    What next?

    Find +supportCoaches

    Whygrow

    our own?

    Why usecoaching?

    What iscoaching?

    Case Studies

  • WHAT TRAITS DOES A COACH NEED?

  • HOW DO WE FIND INTERNAL COACHES?

  • HOW DO WE TRAIN INTERNAL COACHES?

  • BUT WAIT THERES MORE!

    88% productivity increase when training is supported by coaching22% increase with training alone

    Source: International Personnel Management Association

  • HOW DO WE SUPPORT INTERNAL COACHES?

  • OPTIONS DOING DONE

    What next?

    Find +supportCoaches

    Whygrow

    our own?

    Why usecoaching?

    What iscoaching?

    Case Studies

  • What would your organization look like if everyone coached?

  • What are you doing so that coaching is sustained in your organization?

  • What is one step you will take personally to make coaching happen throughout your organization?

  • OPTIONS DOING DONE

    What next?

    Find +supportCoaches

    Whygrow

    our own?

    Why usecoaching?

    What iscoaching?

    Case Studies

  • Shawn Buttonshawn@leanintuit.com

    @shawnbut

    Sue Johnstonsue@leanintuit.com

    @itsunderstood

    http://leanintuit.com/tac2015/