Group Members

Tayyaba Pervaiz

Amber Bashir

Khadija Basharat

Munaza Aslam

ORGANIZATIONAL COMMUNICATION

COMMUNICATION

Communication is the process of transmission of a message and understanding of information between two or more people; it involves atleast two parties a sender and a receiver.

ORGANIZATIONAL COMMUNICATION

The communication within the organization is called organizational communication

THE VITAL LINKIn every part of business organization

communication provide vital link between people and information.

Whether a newcomer to the organization or a seasoned employee, you have information that others need in order to perform their functions…

…and others have information that is vital to you.

The Communication Process

Encodes

Decodes

Receiver

Encodes

Decodes

Sender

FeedbackFeedback

ChannelChannel

NoiseNoise

Classification of Organizational Communication

It can be classified into four categories

i. Formal Vs informalii. Directional (Vertical, Horizontal, Diagonal)iii. Levelsiv. Internal vs external communication

Formal Vs Informal Communication

Formal Communication Networks Vertical communication Horizontal communication Diagonal communication

Informal Communication Networks Grapevine Social gatherings Management by wondering around

Directional Communication

•

• Vertical

i. Downward

ii. Upward

• Horizontal

• Diagonal

Lateral

Diagonal

Downward

Upward

Levels Of Communication

Interpersonal communication Group level communication Organizational level communication Inter-organizational level

communication Mass communication

Internal Vs External Communication

Internal communication involves the communication that exists within a company and can take many forms. Key to the success of an organization is communication from within.

External communication covers how a provider interacts with those outside their own organization. This may be with the public, employers, community organizations, other training providers.

Communication Networks

A communication network is a series of interconnected linkages. Together, these linkages connect individuals or groups in the communication process

Types Of Communication Networks

Chain Network

Wheel Network

All-channel Network

One Way Vs Two Way Communication

Receiver4. Decoding

5. Perceived meaning

Person B

Sender6. Intended meaning

7. Encoding

Sender1. Intended meaning

2. Encoding

Person A

10. Intended meaning

9. Decoding (receiver)

8. Communication

channel

3. Communication

channel

Two-waycommunicationif B sendsfeedback to A

One-waycommunication

Transactional analysis

Transactional analysis is a method that helps two persons communicate and behave on the job in a mature manner by understanding each other’s motives

It can help the leader answer questions such as “why am I saying and what am I saying to this subordinate?” and “Why is he saying and what is he saying to me?”

Ego StatesThe Ego state model say that we can understand our inside world as consisting of three different areas which areParent, adult, child.

1.Parent:We all have parental models in our heads that cause us to act ,speak , think and gesture as the parental figures in our childhood did.

2.child:We all have had unique experiences of different events which are the results of our reaction from the basis for our child ego states.

3.Adult:The adult ego state help us deal objectively with reality , minimize regrettable actions and increase a persons potential for success .

Barriers to Organizational Communication

Communication is not always flawless and sometimes tends to become ineffective because of some human and technical barriers. These barriers may be classified into four categories.

Intrapersonal factors. Interpersonal factors. Organizational factors. Technological factors.

Intrapersonal Factors

Intrapersonal factors refer to elements within the individual's personality.

Selective perception Emotions Preconceived ideas

Interpersonal Factors

Interpersonal factors play an important role when two individuals communicate with each other in the organizational setting.

Trust Sender-receiver similarity Selective listening

Organizational Factors

Organizational factors are the elements within the organizational setting that either facilitate or act as barrier.

Hierarchical transmission Group size Spatial constraints

Technological Factors

Technological factors are elements in the medium, content or the quantity of information that has to be passed on for effective communication to take place.

Language and meaning Non verbal cues Channel effectiveness Information overload

Overcoming the Barriers to Communication

Set the goal of communication in advance Use proper language Encourage feedback Develop a trusting climate Select an appropriate channel Avoid evaluative judgement Listen to entire message Provide appropriate feedback

Good communication is stimulating as black coffee, and just as hard to sleep after.