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Group 9

Anil Sharma

Shankar Rao

Preeti Chauhan

Madhu Bala

Gaurav Agarwal

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Mission Statement

To be the most successful

computer company inthe world at delivering

the best customerexperience in marketswe serve

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DELL COMPUTER STRATEGY OVERVIEW

Grow to$80B

By 2010

Goal*

Build to order

Most efficientpath tocustomer

IndustryStandardTechnology

Lower CostLeader

Single PointAccountability

The Direct to

Consumer

Model

CustomerIntimacy

Globalization

ProductLeadership

Winning Culture-People Leaders-Business Process

Improvement-Diversity

Business

Strategy

TalentManagement

LeadershipDevelopment

Technology

Rewards/Recognition

CostOptimization

HR People

Strategy

People Planning

PerformanceManagement

On Line Toolsfor Pay/Performance

CompensationDifferentiation

Low Cost Sites

Examples of

HR Key

Tactics

Retention

Diversity

LeadershipPipeline

EmployeeSurvey Trends

SavingsAchieved

Key HR

Metrics

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Dells Core Competencies andBehaviour

Business Acumen Know how businesses work; knowledgeable in current and possible futurepolicies, practices, trends, and information affecting his/her business andorganization; knows the competition, is aware of how strategies and tactics

work in the marketplace.

Intellectual Horsepower Is bright and intelligent; deals with concepts and complexity comfortable;described as intellectually sharp, capable, and agile.

Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present theunvarnished truth in an appropriate and helpful manner, keepsconfidences, admits mistakes; doesnt misrepresent him/herself for

personal gain.

Command Skills Relishes leading; takes unpopular stands if necessary; encouragesdirect and tough debate but isnt afraid to end it and move on; is lookedfor direction in a crisis; faces adversity head on; energized by toughchallenges.

Functional/Technical Skills Has the functional and technical knowledge and skills to do the job at ahigh level of accomplishment.

Customer Focus Is dedicated to meeting the expectations and requirements of internalcustomers; gets first-hand customer information and uses it forimprovements in products and services; acts with customer in mind;establishes and maintains effective relationships with customers andgains their trust and respect.

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Priority Setting Spends his/her time and the time of others on whats important; quicklyzeros in on the critical few and puts the trivial many aside; cap quicklysense what will help or hinder accomplishing a goal; eliminates roadblocks;

creates focus.

Problem Solving Uses rigorous logic and methods to solve difficult problems with effectivesolutions; probes all fruitful sources for answers; can see hidden problem;is excellent at honest analyses; looks beyond the obvious and doesnt stopat the first answers.

Dealing with Ambiguity Can effectively cope with change; can shift gears comfortable; can decide

and act without having the total picture; isnt upset when things are up inthe air; doesnt have to finish things before moving on; can comfortablyhandle risk and uncertainty.

Drive for Results Can be counted on to exceed goals successfully; is constantly andconsistently one of the top performers; very bottom-line oriented;steadfastly pushes self and others for results.

Organizational Agility Knowledgeable about how organizations work; knows how to get thindone both through formal channels and the informal network; understandsthe cultures or organizations.

Building Effective Teams Blends people into teams when needed; creates strong morale and spiritin his/her team; shares winds and success in terms of the whole team;creates a feeling of belonging to the team.

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Developing Direct Reports Provides challenging and stretching tasks an assignments; holds frequentdevelopment discussions; is aware of each direct reports career goals;constructs compelling developments and plans and executes them; pushes

direct reports to accept developmental moves; will take direct reports whoneed work; is a people builder.

Learning on the Fly Learns quickly when facing new problems; a relentless and versatilelearner; open to change; analyzes both successes and failure for clues toimprovement; experiments and will try anything to finds solutions; enjoysthe challenge of unfamiliar tasks; quickly grasps the essence an theunderlying structure of anything.

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THANK YOU