Multi-stakeholders workshop

27-28 Jan 2015

GRIEVANCE MECHANISM

YADANA PROJECT

Operator : Total E&P Myanmar (TEPM)

Consortium partners : TOTAL (France) : 31.24%

UNOCAL - CHEVRON (USA) : 28.26%

PTT-EP (Thailand) : 25.50%

MOGE (Myanmar) : 15.00%

Contract (PSC) signed : July 1992

First gas delivery to Thailand : July 1998

Contract Duration : 30 years (2028)

Production ~ 800 MMSCFD (200 MMSCFD domestic)

Location : in Andaman Sea, ~ 60km offshore nearest landfall

Offshore facilities : 7 platforms, 16 + 1 wells

Pipeline length : 347 km offshore, 63 km onshore

Onshore facilities : Pipeline centre - Metering station

Socio-economic programs : over US$ 38 million invested since 1995

Long Term Commitment in Myanmar

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YADANA SOCIO-ECONOMIC PROGRAMS

Comprehensive socio economic program in Yadana Pipeline Area since 1995 - directly

implemented by TEPM, with regular external assessments

Over 38,000 people in 33 villages

Assistance to National Programs - partnership with NGOs & Government Institutions

to support of public health and social welfare infrastructure

Team ( 562 members as of 1 Jan 2015)

• 89 Professional Staff & 473 Community Participants

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PURPOSE

Part of Social Management Plan, aims at

- Demonstrating the commitment of the company towards societal dialogue

- Implementing the ethics commitments of the group

To establish a formal process allowing local communities to raise complaints related to

the impact of TEPM activities and these complaints to be addressed and resolved in a

timely manner.

SCOPE

Applies to complaints raised by local communities

Related to the impacts of the activities of TEPM, its contractors or their employees

(behavior…), within the limits of Myanmar laws and regulations.

GRIEVANCE MECHANISM

GRIEVANCE : A statement where an individual or a group of persons express facing a disturbance,

regarded as ground for complaint, and request a corrective action.

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The grievance mechanism was established in 2010 and

regularly reviewed & amended when necessary.

The mechanism was widely communicated to local

communities by at VCC meetings,

Village Bi Annual Development Meetings starting from 2012.

A database was also developed to record all societal incidents

– matters of concern /issues even when they are not matters

of grievances.

Communicating Channels

- via Village Communication Committee,

- visit to Socio Eco office in Kanbauk village in person

- speaking to Yadana Socio Econmic team members

during their daily village visits

- sending letters

ADVOCACY

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Thank you

FLOW CHART

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GRIEVANCE FORM

Grievance number 2012/03 Date 24-Jul-12CLO name KPL

Information about the plaintiff

Name U XXX NRC n° Father's nameAddress Ohnbinkwin

Description of the impact

The water way flowing from the land mine located behind PLC, that carries a lot of sand, can not pass through PLC as the southern bridge is plugged. As a consequence, the sand accumulates on the plaintiff land, and the land is often flooded.

Signature of the plaintiff (*)

Signature of CLO

Name and signature of the witness (**)

Is the impact in relation with Yadana activitiesYES Partly NO

If so, has an immediate correction solved the problem? Which one?Southern bridge was unplugged to avoid further accumulation of sand.

Description of the mitigation proposed by the Grievance Board

Is the grievance closed? (***)

YES NO Date & time

Signature of the plaintiff Signature of CLO

Signature of the witness

(*) If the complaint is a collective one, attach complaint letter to the form

(**) If necessary(***) If mitigation proposed by Grievance Board is not accepted, further steps will be documented in another format

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DATABASE

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Usually an average of about 10 complaints received every year about negative

impact concerning the activity of the projects

Most of them came up verbally (about 80-90%)

The verbal complaint is refers to CD Supv. or to KPL for further investigation and

justification

If CD Supv and KPL deem appropriate to receive it in writing, the complainant(s)

are advised to do so.

Many verbal complaints are not directly involved with project activity or related as

recordable grievance after discussion with complainants.

Eg. “land dispute”, “labour matters”, “disturbance of fishing activity”

Other complaints(not classified as grievance are well noted for future reference

and logged as “issues”.

DATABASE

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Date of reception: July 2012

Category: Damage of property

Level of resolution: Level 2

Brief description:

A farmer from Ohnbinkwin village,

complained that his rice field was covered with sand

because of the bad condition a water gate located upstream

PLC. According to him, this water gate, through which a

stream flows into PLC, got plugged, preventing the stream to

flow normally, which resulted in the sand carried by the

stream to accumulate in front of PLC i.e. in his rice field.

CASE SAMPLE

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Parties involved: Total Myanmar, Mining Company

Resolution process :

- Site visit by TEPM team ( Operation & Socio Eco )

- contact to 3rd party ( Mining company ) considered as part of contributing factor of this

incident

- 2nd site visit, together with Mining company representative

- After some meetings, agreement was reach on an action plan with target date for each

actions ( cash compensation, reinstatement of the rice field, technical support )

Date closed out: March 2013

CASE SAMPLE - CONTINUE

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Thank you