Greg Hale, Chief Safety Officer, Walt Disney Parks & Resorts
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Safety by Design Greg Hale
Transcript of Greg Hale, Chief Safety Officer, Walt Disney Parks & Resorts
Safety by Design
Greg Hale
“Ultimately, our goal is to be the most admired company in the world.” - Bob Iger, Chairman and CEO Walt Disney Company
“We create solutions for a safer and more accessible world.”
Walt Disney Parks and Resorts Our Beginnings
So, it’s vitally important all of us thoroughly
understand our responsibilities…particularly
our responsibility for guest relations and
safety.
Safety is always first among our four quality standards that guide all
our operational decisions.
Our Safety Journey
6
estimated 2015 opening
Multiple Sites One Vision No one gets hurt.
Cast Safety Guest Safety
So I Don’t Get Caught So I Don’t Get Hurt So No One Gets Hurt
2010 2011 2012 2013 2014 2015
9
2016 2018
1. Safety Culture
Engagement Behaviors “Visible Leadership Commitment” “Safer Choices”
2. Technical Prevention
High Likelihood Hazards Data Analysis Recommended Best Practices
High Severity Hazards Laws, Codes, Regulations Prescribed Controls
Our Safety Journey
Leading a Culture of Safety
Our Safety Charter
Visible Leadership Commitment
Safety by Design
*Industry Averages
Focus on minimizing
operator error
Operations errors account
for 10-15% of incidents*
Operations
Maintenance & inspection
Operational procedures
Cast training
Provide education and
raise awareness
Guest actions account
for 75-80% of incidents*
Guest Behavior
Guest role in safety
Safety instruction & education
Comprehensive
monitoring and
feedback is essential
to continuous
improvement
Reporting and Feedback
Incident communication
Incident analysis
Tiered auditing for safety
Safety starts with ride
design
Design related
accidents account for
2-5% of incidents*
Design
Disney standards global consistency
Comprehensive Safety Strategy
Safety by Design Design and Engineering
• Disney attractions and facilities are
designed to high standards by
experienced, multidisciplinary
teams that use the latest
techniques and safety
technologies.
• We have 1,900 of our own
standards
What Should You Think About During This Phase
• Application of the following ASTM Standards: – F2291-11 Standard Practice for Design of Amusement Rides and Devices
– F1159-11 Standard Practice for Design and Manufacture of Patron Directed, Artificial Climbing Walls, Dry Slide, Coin Operated and Purposeful Water Immersion Amusement Rides and Devices and Air-Supported Structures
– F2007-12 Standard Practice for Design, Manufacture, and Operation of Concession Go-Karts and Facilities
– F2374-10 Standard Practice for Design, Manufacture, Operation, and Maintenance of Inflatable Amusement Devices
– F2376-08 Standard Practice for Classification, Design, Manufacture, Construction, and Operation of Water Slide Systems
– F2460-11 Standard Practice for Special Requirements for Bumper Boats
– F2461-09 Standard Practice for Manufacture, Construction, Operation, and Maintenance of Aquatic Play Equipment
Safety by Design Manufacturing and Production
• Carefully controlled manufacturing
processes help ensure the quality
of our materials and the integrity
of our ride systems.
What Should You Think About During This Phase
• Utilize manufacturers that meet standards
• Ensure third party certification
• Have review teams inspect rides before they ship
• Application of the following ASTM Standards: – F1193-06 Standard Practice for Quality, Manufacture, and Construction
of Amusement Rides and Devices
Safety by Design Installation, Testing and Adjustment
• Once an attraction has been
installed, it undergoes rigorous
testing of its show and ride
systems.
Clearance Envelopes
Safety by Design Operational Excellence
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Core
Operator
Positions
8
Attraction
Classifications
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Disney
Theme Parks
275
Disney
Attractions
> 3.3 Billion
Worldwide
Guest Interactions
Attractions Magnitude
Greeter, Grouper, Load, Dispatch, Unload, Tower
Rotating, Dark, Flume, Coaster, Simulator,
Theatre, Watercraft, Walkthrough
WHAT YOU GET (OUTPUT)
WHAT YOU WANT (INPUT)
• TRAINER SELECTION • TRAINING GUIDES/TRAINING TOOLS • TRAIN-THE-TRAINER SESSIONS • TRAINER DEVELOPMENT • UPDATE TRAINING
• MANUFACTURER’S REQUIREMENTS • OPERATING GUIDES • PRE-OPENING CHECKLISTS • FEDERAL/STATE REQUIREMENTS
• KNOWLEDGE ASSESSMENTS • PERFORMANCE ASSESSMENTS • MANAGER REQUALIFICATIONS
•OPERATIONAL AUDIT • REFRESHER TRAINING • TRAINER ACCOUNTABILITY
Performance Alignment
Safety by Design Guest, Cast and Community Communications
and Engagement
Sample Attraction Warning Sign
Supervision section
Height requirement section
Other information (such as, Body
shape or size, Loose articles)
section
Type of Accessibility section
Description of the attraction
Health condition section
Consistent Attraction Warning Signs
Safety Communication and Instruction
In Vehicle Signs
Safety Messaging in Park Maps
Standardized Yellow and Black Warning Stripes
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Themed Rider Instruction Audio Spiels
Recorded audio safety instructions at attractions in
multiple languages
Safety Employee Education and Engagement •
Disney’s Intranet Site Disney’s Safety Focus of the
Week
Disney News
Cast Safety Handbook
Disney Wild About Safety
www.disneywildaboutsafety.com App - Disney Safe on website and App Store
Safety in Our Communities
• For children aged 4 – 8 years old
• Twelve minute custom animation featuring Timon & Pumbaa
• Translated into 35 languages
• Disney Wild About Safety Champion Program allows Cast to
make safety a personal value
Safety by Design Maintaining Safety Every Day
Safety by Design Oversight and Compliance
Tiered Auditing Program
Tier-I: Local Performance Audit and Coaching Tool
Performed by a Management/Leadership Team on Itself
Tier-0: Daily Checklists and Functional Requirement Checks Performed by a specific Operation in order to begin and/or continue Operations
Tier-II: Site Compliance and Consistency Check Performed by the Line-of-Business, Quality Assurance, and/or Safety
Tier-III: Global Peer Review Performed by Segment Teams; Announced & Unannounced
Tier-IV: Focused Investigation Unannounced
"Disneyland will never be completed. It will continue to grow as long as there
is imagination left in the world." - Walt Disney
