Green Belt Six Sigma Project Report Out Heather Lauer July...
Transcript of Green Belt Six Sigma Project Report Out Heather Lauer July...
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STANDARDIZING OHIO EPA’S PUBLIC
RECORDS RETRIEVAL -- DSW
Green Belt Six Sigma Project Report Out
Heather Lauer
Ohio EPA
July 21, 2016
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OHIO EPA PUBLIC RECORDS LEAN EVENT
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John Crist, Legal - Sponsor
Rich Bouder, Director’s Office - Sponsor
Brian Hall, Division of Surface Water - Sponsor
Kevin Fowler - Admin. Officer
Jeff Boyles, Jeff DeShon, Jason Fyffe and Erin Sherer -Managers
Kim Lee - Admin. Assistant
Katrina Peterson - Admin. Professional
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BACKGROUND- SCOPE
Variation results in delays fulfilling requests
and affects accuracy
Time, quality, cost and process complexity
Scope:
First Step: Records request received
Last Step: Records return to the division
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PROJECT GOALS
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Ohio EPA will reduce response time and improve
accuracy for public records request retrieval for
the Central Office Division of Surface Water.
Reducing steps, shortening response time,
improving quality.
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BASELINE DATA
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DATA COLLECTION PLAN
72 percent of data could not be verified
Focused on one division
Improve SharePoint
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HIGH LEVEL PROCESS - SIPOC
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DETAILED PROCESS MAPS
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PROJECT METRICS
Measure Result
Waste Labor savings
Redirected Hours 1.75-3.75 hours per request
Cost Avoidance $68,601.38
Measure Before After Difference
[Process Steps] 120 54 66
[Handoffs] 80 27 53
[Decisions] 198 15 193
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PROJECT BENEFITS - INTANGIBLE
More satisfied requestors More tailored responses
Complete requests delivered together
Less work pressure/backlog other work
Happier staff Less time devoted to conducting searches only to
say no
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IMPROVEMENT SUMMARY
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IMPLEMENTATION PLAN
Task Who When Status
Checklist Brian 4/29 Complete
SharePoint John 4/15 Complete
Document SOP John 4/29 Complete
Alert Staff Brian 4/8 Complete
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SPECIAL THANKS TO…
Director Craig Butler
Black Belt Cindy Money
Sponsors:
John Crist
Records Officer Rich Bouder
Assistant Chief Brian Hall
Team Leader: Kevin Fowler
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QUESTIONS/COMMENTS
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