Great Firms Think Aligned alignment of inter-organizational business processes
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Delft University of Technology – Erasmus University Rotterdam University of Twente – Radboud University Nijmegen University of Groningen – Eindhoven University of Technology Great Firms Think Aligned alignment of inter-organizational business processes Rolf P. Perié MSc. Delft University of Technology, Aerospace Management and Operations
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Great Firms Think Aligned alignment of inter-organizational business processes. Rolf P. Perié MSc. Delft University of Technology, Aerospace Management and Operations. Aircraft industry. Airports. Airlines. Civil Aviation Authorities. Passengers. Air Transport System. - PowerPoint PPT Presentation
Transcript of Great Firms Think Aligned alignment of inter-organizational business processes
Delft University of Technology – Erasmus University Rotterdam University of Twente – Radboud University Nijmegen
University of Groningen – Eindhoven University of Technology
Great Firms Think Alignedalignment of inter-organizational business processes
Rolf P. Perié MSc.Delft University of Technology,
Aerospace Management and Operations
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Air Transport System
Airports
Airlines
Civil
Aviation
Authorities
Aircraft
industry
Passengers
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Unit Cost Comparison European Flag Carrier Models vs. LCC
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Research focus within national civil aviation
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Research Question
Which factors determine dyadic alignment of business processes at
KLM and?Which are the factors for alignment of
dyadic business processes at KLM and AAS?
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Targeted Dyadic Business Processes
Environmental CapacityNetwork AnalysisInfrastructure PlanningAircraft Stand Allocation
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Dyadic Alignment
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Factor Occurrence Matrix
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5.20
4.40 4.8
94.8
0 5.60
5.10 5.22
4.78
6.00
5.60
4.30
5.25
4.50 4.7
55.9
04.0
05.1
0 5.40
5.40
4.90
4.33
5.25
4.22
4.00 4.6
3 5.10 5.4
05.3
05.1
0 5.20
4.50
1.80
2.60 2.1
12.2
0 1.40
1.90 1.78
2.22
1.00
1.40
2.70
1.75
2.50 2.2
51.1
03.0
01.9
0 1.60
1.60
2.10
2.67
1.75
2.78
3.00 2.3
8 1.90 1.6
01.7
01.9 1.8
2.5
1
2
3
4
5
6
7
1.CE 2.MS 3.OS 4.OF 5.SC 6.GF 7.NCF 8.CCF 9.PCF 10.SND 11.TB 12.Att 13.Int 14.MA 15.MD 16.PB 17.JI 18.CI 19.CS 20.Ceff 21.CP 22.CO 23.CA 24.C&P 25.R&R 26Mns 27.CSp 28.Sh 29.L&T 30.DR 31.CR
Factor nr. (abbreviations)
Avarag
e Fact
or Scor
e/Ava
rage D
elta Fa
ctor
Average Factor Score Average Delta Factor
Average Factor Score and Average Factor Delta
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Factor Delta vs. Occurrence Plot,
for Alignment
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Factor Delta vs. Occurrence Plot, Example for Alignment
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Factor Potential for Alignment
Potential for Alignment Abb Factor
HIGH MEDIUM LOW CE Cooperation Experience KLM - AAS MS Management Skills AAS KLM OS Organisational Skills KLM - AAS OF Objectives Fit KLM AAS SC Structural Compatibility KLM AAS GF Geographical Fit KLM - AAS
NCF National Culture Fit KLM - AAS CCF Corporate Culture Fit KLM - AAS PCF Professional Culture Fit KLM - AAS SND Social Network Development KLM - AAS TB Team Building AAS KLM Att Attitude KLM - AAS Int Integrity KLM - AAS MA Mutual Acceptance KLM AAS MD Mutual Dependence KLM AAS PB Power Balance KLM AAS JI Joint Image KLM - AAS CI Communication Intensity KLM - AAS CS Communication Systems KLM - AAS
CEff Communication Effectiveness
KLM - AAS
CP Communication Pro-
activeness AAS KLM
CO Cooperation Objectives KLM AAS CA Cooperation Assessment KLM AAS
C&P Coordination & Planning KLM - AAS R&R Roles & Responsibilities KLM AAS Mns Mind-set KLM AAS CSp Collaborative Support KLM AAS Sh Sharing KLM - AAS
L&T Learning & Training KLM AAS DR Dedicated Resources KLM - AAS CR Conflict Resolution AAS KLM
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Priority Factors for Alignment
Group AAS KLM
Corporate Culture Fit Corporate Culture Fit
Coordination & Planning Coordination & Planning
Objectives Fit Objectives Fit
Structural Compatibility Structural Compatibility
Mutual Acceptance Mutual Acceptance
Power Balance Power Balance
Cooperation Objectives Cooperation Objectives
Roles & Responsibilities Roles & Responsibilities
Collaborative Support Collaborative Support
Organisational Skills Organisational Skills
Attitude Attitude
Integrity Integrity
Joint Image Joint Image
Communication Systems Communication Systems
Communication Effectiveness Communication Effectiveness
Sharing Sharing
Dedicated Resources Dedicated Resources
Management Skills Management Skills
Team Building Team Building
Mutual Dependence Mutual Dependence
Communication Pro-activeness Communication Pro-activeness
Cooperation Assessment Cooperation Assessment
Mind-set Mind-set
Learning & Training Learning & Training
Conflict Resolution Conflict Resolution
Cooperation Experience Cooperation Experience
Geographical Fit Geographical Fit
National Culture Fit National Culture Fit
Professional Culture Fit Professional Culture Fit
Social Network Development Social Network Development
Communication Intensity Communication Intensity
LOW
HIGH
MEDIUM
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