Graphic Examples

Matthew McElwee

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I understand these are random slides, and may not make sense out of context. Thank you for

understanding

3

4R Model

• Relationships– Strategic Relationships,

employee ownership and information sharing

• Roles– Selective Recruiting,

Cross Utilization and Training

• Responsibilities– More engaged workforce

• Results– Competitive Advantage

ResultsResults

ResponsibilitiesResponsibilities

RolesRoles

RelationshiRelationshipsps

People per mile radius

We have separated the number of people that live within the givenArea from the proposed location by 1, 3, and 5 mile radius.

We have separated the number of people that live within the givenArea from the proposed location by 1, 3, and 5 mile radius.

992

6,595

16,293

996

6,497

15,756

873

5,056

11,545

555

3,594

8,700

271

2,207

5,537

2111,951

5,191

-

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

18,000

Age 50-54 Age 55-59 Age 60-64 Age 65-69 Age 70-74 Age 75-79

1 Mile

3 Mile

5 Mile

Demographics within 5 Miles

16,293

15,75611,545

8,700

5,5375,191

2008 Age 50-54

2008 Age 55-59

2008 Age 60-64

2008 Age 65-69

2008 Age 70-74

2008 Age 75-79

We have a potential of 20,245 individuals in our target segment group.

We have a potential of 20,245 individuals in our target segment group.

Altman Z-Score

The Z-Score Formula

Z = 1.2* X1 + 1.4 * X2 + 3.3 * X3 + .6 * X4 + .999 * X5

X1 = Working Capital / Total assets

X2 = Retained earnings / Total Assets

X3 = Earnings before interest and taxes (EBIT) / Total Assets

X4 = Market value of equity / Book value of Debt (i.e. Liabilities)

X5 = Sales / Total Assets

Verizon Wireless Marketing

Business 645

9

RPS and Systems Thinking

Customers

Plan Specialists

Operations Managers

Processes Company Plans

Customer Service Reps (CSR’s)

Trainers CRM application

Forecasts

TrainingTechnology

Staffing

Monitors

10

Additional Resources

Outstanding Organizational Performance

Outstanding Management

Transformational Performance Measurement

Basic Performance Measurement

Four Keys to Transforming Performance Measurement

11

Hierarchy of RPS

RPS Operations Manager

4 Customer Service Managers

4 Customer Service Managers

4 teams of 16 Customer Service Representatives

12

RPS Operations Manager

4 Customer Service Managers

4 Customer Service Managers

4 teams of 16 Customer Service Representatives

Ownership!

Continuing Education

A Study of

Clinical Competency Needs for Better Utilization of Education

Funds for Rehabilitation Professionals in a Transitional

Care Facility

How the “System” works

Implementation

Communication & Reporting

Processes & Procedures

Production & Efficiency

Performance Measurement

Land Use & CRP

Graphic Examples

Matthew McElwee