Gpo partner operations virtual classroom and future campus

GPO Global Partner Operations and SAPDeliver Value to Your Constituents Through Transformation

GPO with SAP Point of View

Werner HanseneLI, 2015, KICD Nairobi/Kenya

Table of Contents

Executive Summary #

Our Understanding #

The SAP Solution #

Business Benefits #

Why GPO and SAP? #

Next Steps #

GPO and SAP proprietary and confidential | 2

Business Benefits

The potential business benefits of moving to a single,

integrated platform are significant. An estimated $XX million+

in annual recurring benefits will provide for a dramatic ROI

and payback.

Why SAP?

GPO and SAP can support Educational Institutions in achieving these benefits with:• A network of organizations in the global education,

research and healthcare market

• Standard software developed for those institutions core

businesses, including Learning and Collaboration facilities

and tools, Administrative (e.g. HR and Finance) and

Logistics support,

• Solution options in the cloud

• GPO and SAP consultants specialized in the Educational

and higher education and research industry to support

• Value engineering methodology, including benchmarking

with peers/competitors and performance measurements,

to support organizational process and KPI improvement

GPO and SAP will assist Educational Institutions to ensure

that the transformation follows a value-focused approach and that new innovative capabilities deliver immediate institution value (whether on premise or in the cloud) and ongoing simplification, at a minimal TCO.

Next Steps

• Understand and agree upon program scope

• Finalize terms and conditions

• Establish joint program governance

• Obtain executive approval for program and investment

• Sign contract and execute program

Executive Summary

Our UnderstandingSAP understands the unique challenges faced by universities and research institutions: shifting economic structures, dramatic movements (off-campus to online learning environments), new social learning channels, and changing faculty, student and/or pupil expectations for service and success.

GPO Global Partner Operations and SAP is committed to

partnering with Educational Institutions to realize its vision to become an education and/or research institution that:• Is ranked as high as possible• Demonstrates the best capability for our Kenyan Partners• Makes faculty, students, and staff proud of being part of

the organization and the unique ecosystem

The SAP Solution

We believe that GPO and SAP can play an important role in

helping Educational Institutions transform its operations, stay competitive, and deliver against its institutional imperatives. By moving to a single, integrated, on-premise or cloud technology platform, our solution offering will:

• Gain real-time insights into the most efficient and

effective utilization of resources

• Increase revenue potential by improving learning and

research outcomes to drive superior reputation and

ranking

• Improve risk management through improved end-to-

end financial control and budgeting

• Leverage a proven platform that supports expansion

to your region or country for alternate educational

channels

Executive Summary


30%Lower SG&A expenses where majority of processes, which can be standardized, are standardized between operating units and/or locations

34%Lower audit cost where user access administration and change management is automated with approval notification and mandatory compliance verification

18%Lower overdue accounts receivables where students are billed electronically and can view their account/ payment status

Source: SAP Performance Benchmarking

Leading Education and Research institutions are utilizing SAP technology and software to increase operational efficiency, achieve funding goals, and tightly manage academic support solutions to enhance reputation and ranking.

Executive Summary


The Current Market Reality

Many Education and Research Institutions (e.g. schools, universities ) all over the world are facing economic distress, with four principal market developments and institution-specific forces:

Siloed Academic Support Systems

• Support systems are not

integrated

• Redundant operating

environments

• Resource management

systems with gaps in

tracking and reporting

Changing Demographics

• Lack of integrated mobile

platforms

• Increasing demand for off-

campus e-learning options

• Escalating complexity with

bring your own device

requirements

Funding Constraints

• Diminishing public grants

and endowments

• Resistance to escalating

student tuition and fees

• Overall reduction in

student base

• Demands for alternate

tuition funding models

Research Challenges

• Limited institutional

resources

• Competing research

priorities with increasing

expectations for success

• Increasing administrative

and compliance burdens

Our Understanding

“With faculties and departments that each have their own established way of

working, a central solution that enforces a defined rule structure across the

university is invaluable.”

David Cowling, Head, SAP and Finance Systems, The University of Warwick


Complex, country-specific rules and regulations and limited research funding conspire to disrupt the higher education and research landscape. Leading Education and Research Institutions must rise to meet these challenges, streamline their operations, while continuing to innovate.

Challenges in (Higher) Education and Research

Our Understanding

• Students, teaching, and learning:

Recruitment and retention remain challenging, with consistent failure rates and students seeking alternate off-campus education channels

• Commercial and non-commercial

research: Resource limitations coupled with administrative and compliance burdens limit the mission focus of research and thought leadership

• Education funding and income:

Diminishing public grants and private endowments are driving up student tuition and fees and forcing the need to acquire new funding

Teachers

Student Administration

Shared Services

Students

Donors/ Alumni

Researchers

Government Agencies

Students, Teaching, and

Learning

Education Funding and

Income

Commercial and Non-

Commercial Research

Human Resources

Budget and Finance

Procurement

Technology and Platform

Information Technology


Our Understanding

Our Understanding of Educational Institutions Priorities

Education and Research

Institutions seek to become the

top academic institutions in

various countries all over the

world and the best service

provider in the market by

selectively targeting strategic

segments of education and

research. Focusing on speed and

momentum in delivering solutions

to the education markets, each of

them aims to become a

recognized expert in each of the

sectors in which it operates.

Strategic Priorities

36%Higher operating margin where organizations use IT to enable strategic and competitive advantages

Source: SAP Performance Benchmarking

Operational

Efficiency

Diversification

Profitable

Growth

Customer

Service

• Adopt lean and scalable back-office processes• Function as an integrated institution leveraging

cross-departmental channels• Leverage existing institutional network

• Adapt to changing off-campus learning environments

• Drive alternate learning with social and collaborative channels

• Leverage all alternate channels to drive funding • Adapt and protect assets thorough risk

management procedures

• Improve constituent experience by offering multiple and integrated interaction channels

• Shift from institution focus to constituent focus

Adaptive

Learning

• Evolve for changing learning environments including e-learning

• Incorporate social learning channels• Enable real-time mobile support


“Today’s employees and consumers are networked and on the

move. Great products alone are no longer enough to earn

their loyalty. Businesses have to provide a next-generation

experience, tailored completely to the individual. SAP is

driven by a relentless passion to help our customers innovate

to win. We deliver the industry solutions and the real-time

platform for enterprises to run like never before.”

Bill McDermott, CEO, SAP

“Rapid, random, and radical changes will create fundamental change in the Education and

Research industry. Survival means institutions must reduce costs, increase agility, and

improve service.”

Nicole Engelbert, OVUM Industry Analysis, February 2014

The SAP Solution

How GPO and SAP Can Help Education and Research

Institutions Achieve Its Vision

Students, Teaching, and Learning

Operational Efficiencies with Integrated Analytics

Education Funding and Income

GPO has identified four areas

where value can be created for

Education and Research

Institutions .

1

2

3

We believe that GPO and SAP can play an important role in helping Education and Research

Institutions transform its operations, stay competitive, and deliver against its institution

imperatives by managing the lifelong student cycle, containing the cost of education, and

driving efficiency and safety through the entire research lifecycle.

Commercial and Non-Commercial Research4


The SAP Solution

Each Education and Research Institution has an opportunity to enhance education and

learning, to offer compelling courses, and manage students’ academic lifecycle to ensure

advancement.

Solution Capabilities Benefits

A fully integrated constituent-facing platform that is adapted for

individual needs and powered by analytics for better academic

oversight and real-time management to improve student success

through graduation:

• Student lifecycle management: Create engaging opportunities,

extend beyond the classroom, and embrace lifelong learning

• Teaching and learning: Plan scalable and adaptable courses,

delivered via multiple channels

• Learner achievement measurement and tracking: Analyze

student performance and provide clear and timely information

• Analytics for educational performance: Adjust plans and

resources to accommodate changing expectations and

academic situations

• Provide real-time academic monitoring and management

• Customize user interface for personalized self-service

• Integrate course registration and scheduling• Enable stronger student-to-student and student-

to-faculty social interaction• Increase student retention and graduation rates • Enhance reputation and ranking• Provide platform for lifelong learning

Students, Teaching, and Learning

1 2 3

“With the SAP software, we streamlined and automated our recruiting processes. Now we can

communicate more effectively with prospects.”

Uri Erlich, CIO, University of Haifa

4


Students Lifecycle, Teaching, and LearningFully integrated student information system

The SAP Solution

1 2 3 4

Comprehensive Oversight• Curriculum management

• Student administration

• Academic services

• Account management

Key Features

• Student is at center of solution

• From recruitment to alumni

• Self-services provided for student and university employees

• Web Portal and Mobile Access


Operational Efficiencies with Integrated Analytics

The SAP Solution

1 2 3 4

Each institution in the Education and Research Market has an opportunity to drive change,

integrate smart operations, and leverage advanced analytics to transform the organization to

focus on the core academic mission.


Empower universities and research institutions with fully

integrated operations that advance the transparency of

operations to maximize the utilization of resources and delivery

of constituent service.

• Analytics: Increase the value of data with real-time analytics

• Data management: Find the right information, optimize critical

data, and ensure scalability

• Application development and integration: Develop applications

and innovation rapidly in mobile, cloud-scale applications

• Enterprise mobility: Unwire the campus and enable mobile

access

• Constituent experience: Streamline applications, analytics,

planning, and predictive analytics

• SAP HANA platform: Provide real-time analytics for seamless

decision making

• Leverage academic best practice processes• Increase operational efficiency and agility with

in-memory computing• Improve usability in order to increase

productivity and adoption while reducing error rates and training costs

• Operate a modern IT platform with higher value and lower TCO

“We are no longer in the business of data movement – now we’re in the business of using

information to make better decisions.”

Stephen Burr, Business Intelligence Lead, University of Kentucky


Quickly create and execute many more targeted fundraising campaigns

Integrate detailed demand signals into planning and execution

Detailed segmentation and constituent behavior analysis

THE CHALLENGE: 10x Constituent Segments, 3x Services

Operational Efficiencies with Integrated AnalyticsOptimize financials and fundraising campaigns with the SAP Business Suite powered by SAP HANA

The SAP Solution

1 2 3 4

Faster and more detailed campaign reporting and segmentation calculations

Simpler analysis with all constituent data in one place

Cockpits to select constituent and campaign targets

Role-BasedFaster Analytics



The SAP Solution

1 2 3 4

Education and Research Institutions have the opportunity to increase visibility into revenue

generation and funding and enhance service delivery.


• Increase funding generation• Improve transparency in service delivery and

ROI on grantor and donor outreach • Lower audit cost where user access

administration and change management is automated with approval notification and compliance verification

• Lower overdue accounts receivable where students are billed electronically and can view their account/payment status

“By enabling Tecnologico de Monterey to take full advantage of its information resources, the SAP

BusinessObjects software helped us take our decision making processes to a whole new level”

Luis Caraza, CIO, Tecnologico de Monterey

Integrated customer service and financial

operations that track outreach and responses,

customized for personalized preferences and

coupled with adapted receivables processes to

maintain account integrity.

• Grants Management for Grantee – Manage grant

billings to streamline receivables and collections

• Donation Management – Enable a 360-degree

view of donors to develop targeted, personalized

efforts

• Learner Fee Management – Account for and

collect student fees providing complete visibility

to students

• Grants Management for Grantor – Manage grant

money effectively with real-time availability

checks and tolerance profiles



The SAP Solution

1 2 3 4

Ensure only reimbursable expenses are posted to sponsored funds

Aggregate and analyze grant postings

Role-based access to key costing activities

THE CHALLENGE: Visibility into research funding and

reduction of time to close

Faster sponsor billings to minimize cash flow requirements

Review all grant postings for sponsor indirect cost/overhead recovery and rates

Enforce sponsor rules and minimize audit findings

ReduceFaster Reporting


Commercial and Non-Commercial Research

The SAP Solution

1 2 3 4

Each Education and Research Institution has the opportunity to drive an integrated operational

platform to focus on core research and outcomes and to promote transparency.


Comprehensive management solution from proposal

development through research results, with real-time research

account and personnel tracking, compliance requirement

monitoring, and KPIs to assess utilization rates and resource

allocation.

• Research planning and execution: Organize and manage

sponsored research proposals and funding and maximize

resource allocation

• Researcher visibility: Increase visibility into research funding

and execution while maintaining regulatory compliance and

safety requirements

• Lower lifecycle management costs where new research projects are managed by a documented process that outlines all steps from theory to conclusion

• More time spent on data analysis where BI system has the ability to support historic, current, and predictive analysis

• Reduced administrative burden

“Globalized higher education produces an even greater need for the

decision support function of institutional research; however, it needs to

be debated in what form, shape, or orientation it should occur.”

Angel Calderon and Karen L. Webber, Wiley Periodicals, Inc., May 17, 2013


Commercial and Non-Commercial Research

The SAP Solution

1 2 3 4

SAP offers a comprehensive, end-to-end solution for research planning through execution and

reporting.

Proposal Management

Reviews and Monitoring Reporting

ProposalDetails

Budgeting andResources

Compliance

Research andCollaboration

ResourceAvailability

Confirm Compliance is

Fulfilled

Review Research Results

Approve Budget and Resources

Confirm Proposal Details

Track Success rate

ComplianceTracking

Master Data

Plan Budget and

Resources

Document University

and SponsorRequirements

Record andShare

Research Work

GPO PARTNER and SAP proprietary and confidential | 18

71%More time spent on data analysis where BI system has the ability to support historic, current, and predictive analysis

24%Higher availability of real-time/predictive insights into processes where BI system provides access to advanced analysis tools as required by specialist positions

Why SAP and GPO Global Partner

Operations ?

SAP’s vision is to help the world run better and improve people’s lives. It’s

mission is to help every customer become a best-run operation – this is what

SAP and GPO bring to your Institution .

SAP is the market leader in enterprise application software, with more than

253,000 customers across 180 countries. SAP solutions and services are today’s

business enablers, and SAP continuously works with customers to help them

address the needs of tomorrow.

SAP’s Education and Research solution portfolio provides:

• A comprehensive, end-to-end solution on a modern architecture

• Deep industry experience and customer base

• Excellent customer references with tangible results

• Platform for the 21st century: innovations to support your business model today and in the future

Our inspiration: “We remain focused on the success of our

customers – they are at the heart of our ambitions. The passion of

SAP employees has brought amazing momentum…our best-ever

financial results…are testament to our strategic direction, our

customer orientation, and our world-class employees.”

Bill McDermott, CEO, SAP

Why SAP and GPO


Our Place in the Education and Research Market

7,000,000 students managed on a unified platform

7,300+ education customersworldwide

Leading Peer InstitutionsMIT

Cambridge University

Stanford University

Oxford University

University of Tokyo

National University of Singapore

University of Toronto

Kyoto University

LMU Munich

Duke University

ETH Zurich

Johns Hopkins

Heidelberg University

6 continents

30+ countries reached

World’s leading education and research institutions run SAP solutions

93 of the

Top 100

Source: Times Higher Education Supplement

Why SAP and < GPO ?


SAP’s Integrated Solution

The SAP single, integrated platform, SAP for Education &

Research, provides a comprehensive, end-to-end solution

that:

• Supports all operations and lines of business

• Aligns and accelerates activities across all academic and

financial support systems

• Supports internal and external growth

• Supports a modular implementation approach

• Minimizes total cost of ownership

With 15 years of operational innovation, SAP offers a

complete higher education and research suite – all under a

single platform, enabling the customer the choice of one or

more modules to address the operational and constituent

requirements.

We believe our strategy and solutions will provide the

enabling platform to support transformation objectives.

Industry Value Map for Higher Education and Research

Corporate Functions > Human Resources | Procurement | Budget and Finance | Information Technology

Students, Teaching, and Learning Commercial and Non-Commercial

Research Education Funding and Income

• Student lifecycle management

• Teaching and learning

• Learner achievement measurement

and tracking

• Educational performance analytics

• Research planning and execution

• Researcher visibility

• Grants management for grantee

• Donation management

• Learner fee management

• Grants management for grantors

Technology > Big Data | Analytics | Enterprise Mobility | Cloud Solutions

Why SAP and GPO ?


SAP Innovations for Higher Education and Research

The SAP portfolio is based on the higher education and research industry’s most innovative technology foundation and is aligned with the top education imperatives.

• Student progression: Tightly manage and coordinate real-time student monitoring to remove challenges and ensure success

• Alternative learning environments: Expand learning forums beyond the campus

• Lifelong learning: Develop long-term relationships between students and faculty for continued community education

Superior Research Results Efficiency without compromise

Academic ExcellenceRecruitment to graduation

• Focused resources: Maximize asset utilization for targeted research productivity

• Reduced administration: Simplify and centralize processes that adhere to regulation while reducing burden

• Enhanced reputation: Leverage all institution and media resources to promote success and increase ranking

Financial Integrity Growth with risk mitigation

• Alternative funding: Leverage all public and private grants and donations while minimizing increases in student fees

• Integrated finance and budgeting: Tightened reporting and tracking with real-time information to limit waste and maximize treasury returns

• Risk management: Carefully weigh maximum investment with integrity and transparency

Why SAP and GPO ?


GPO Study and Prototype

Digital Campus of Kenya Universities

In 2014 GPO and partners worked out a case study for Kenyan

and East Africa Universities with a digital school, open learning system and SAP integrated solution.

Each with a total of several thousands of students, several hundreds of

employees and annual budget of more than US$100 million. The

universities are established to groom students as business management,

engineering, medical, educational and legal professionals for all kind of

sectors.

Significantreduction in processing cycle time

Hugecost savings from insourcing payroll services

Real Timesaved by eliminatingmanual processes and big data analytics

“The develop a move to a consolidated cloud and SaaS system (e.g. SAP JAM with SAP HANA real time integration) can generate higher levels Virtual Campus engagement with employees and empower the administration with a uniform and consistent platfom to implement, run and analyze most innovative technology aligned with the top education imperatives.”

W.Hansen, GPO and Dr. Penina Lam, Talents

Why SAP and GPO?


GPO International Competitive Bid

KENYA School of Monetary Studies

Request for the supply, implementation and maintenance of an integrated academic system at the Kenya School of Monetary studies (KSMS).

E-CampusFunctionality and system

E-LearningQuality and easy to use

Library

Content and Integration

Functional requirements included E-Campus, E-Learning and a Library System 1500 concurrent users. The proposed system was outlined in the bidding document by:

W,Hansen GPO, P.Mugo/W.Clurman DDD, Vudur Anand Tech Mahindra

Why SAP and GPO?


eLearning and Innovations 2015

Next Steps

Recommended next steps for a KCID transformation journey at the

Digital School presented at eLI conference 2015 (KICD/Nairobi2015):

• Thought leadership workshop with GPO Partners operations and IT executives to identify key value areas

• Connect KICD with other education and research institutions to exchange best practices and experiences

• Leverage the GPO Value Engineering with SAP/SF JAM cloud and SAP HANA platform approach to identify use cases for a Virtual Classroom as part of a Digital School

• Proof of concept design and development against a specifically designed use case


The “Digital Classroom” Model includes a Collaboration and Social Learning System in the Cloud (mobile App) outlined as a Curriculum and Virtual Classroom Model.

The Value of Partnering with GPO Global Partner

Operations and SAP

SAP and GPO bring unparalleled experience and a proven track record in higher education and

research to assist your Institution in its operational business and IT transformation. Whether

your organization needs solutions in applications, cloud, mobile, analytics, or database and

technology areas, SAP and GPO can deliver.

Tightly Integrated, Complete Solutions

SAP offers the most comprehensive portfolio for higher

education and research, enabling a total constituent

experience from recruitment to graduation – integrated, yet

modular and adaptable by design.

Proven Time to Value in Implementations

The world’s leading higher education and research

institutions, across the global academic and research field,

continue to rely on SAP to enable them to offer a

comprehensive constituent experience.

Key Breakthrough Innovations

The SAP portfolio is based on the industry’s most innovative

technology foundation – including SAP HANA, mobile

solutions, analytics, and cloud solutions – to deliver business

process optimization and efficiency at the lowest possible

cost.

Delivering Value to Education Institution’s Constituents

Most of the world’s leading higher education and research

institutions across every segment are reaping the benefits

and running better with SAP software and services.

Why SAP and GPO ?


www.sap.com/contactsap

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