GovTech South Africa 2013 Innovation & Excellence Joe Flynn.

GovTech South Africa 2013

Innovation & Excellence

Joe Flynn

Copyright © 2013 Accenture All rights reserved.

Accenture – Innovation Successes in the Public Service

Schiphol Airport Amsterdam No-Q story

Indian National ID (Aadhaar) story

Accenture

Questions

Agenda

2

Copyright © 2013 Accenture. All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.

Schiphol Airport - No-Q - Self Service Border Control


No-Q Agenda

• Client Overview and Change Drivers

• The “Gates As A Service” model

• Current status and Future Plans

• The Passenger Flow . . What happens through an eGate

Overview

4


Schiphol - Client Context

• Schiphol (airliners, shops)More travelers, pleasant experience, no hassle !

• IND, Responsible for the Dutch BorderUphold the Immigration laws !

• Koninklijke Marechaussee, Schiphol police forceSecurity is key !

Question: ‘Who is going to pay for the implementation of the e-gates’

Different stakeholders with different interests

5


No-Q Assignment

“Realisation of a fast and reliable (physical) border passage concept. The concept must have the ability to generically function in a diversity of border control contexts, and is future proof and flexible as towards the use of new

technologies. The concept has to be passenger and user friendly, must have an optimal fit with existing logistical processes and can be operated

at reasonable cost for the stakeholders involved”.

Interesting features:

• Contract for between 36 and 80 gates over 5 year term.

• The contract contains Implementation and Maintenance for up to 5 years.

• Accenture will procure the eGates from Vision-Box and lease them to the client. During the lease period, the gates are Accenture property.

• Predictable cost model. We charge a fixed amount per installation and an fixed amount per month of maintenance. Next to this, we have a change control process and a ratecard for hiring people.

The challenge!

6


Schiphol – why eGates

• Growth

• Security

• Service

• Competition

Causes for Action

7

Increasing complexity for all stakeholders involved


Schiphol – Gates As A Service (GaaS)

• Gates-as-a-Service (in line with SaaS)

• Comparable to ‘leasing’

Main differences

No-Q is the first project to introduce the GaaS Model

8

Buying Model As a Service

Ownership of the gates during the contract

Client Gates Provider

Requirements to the market Functional and technical Functional

Decision on what components to use

Client Gates Provider

Focus Solution that is delivered Service that is provided

Financial model Pay for acquisition, pay separately for service

One time installation fee, monthly service fees


Delivery Review and Future Plans

36 gates installed since 2012

Arrivals / Departures / Transfers

Meeting and exceeding the service levels

1 millionth passenger past through gates in January 2013

Future plans:

–Discussing about expanding the scope, e.g. with another biometric modality, other types of passengers (children, third country nationals, non-European citizens, visa holders, etc.)

–Incorporate the eGates in the large Schiphol reconstruction that will occur, centralising Border Control, Security and Customs, profiling and e-Boarding

–Expand to other airports and/or seaports

–Happy Flow

9


Schiphol – Passenger FlowArrival of Passengers

10


Schiphol – Passenger FlowE-Passport authentication

11


Schiphol – Passenger FlowFacial Recognition

12


Schiphol – Passenger FlowLiveness Detection

13


Schiphol – Passenger FlowBorder Guard Supervisor – Monitoring Station

14


Schiphol – Passenger FlowSafe & quick border experience

15


Netherlands eGates (Success Story)Improved Traveller Facilitation Services

16

Gerd Leers Minister of Immigration visits the eGates at Schiphol

• 36 eGates installed in Schiphol; • 6 banks of 6 gates. 12 at Departures in Terminal 3, 12 at Arrivals in Terminal 3 and 12 at the

Schengen / Non-Schengen transfers;• The Netherlands does entry / exit passport checks for the flights in and out the Schengen area.• 200,000 passengers a month;• More than 1 million passenger processed from the eGates deployment ;• Fast, 8.6 seconds on average;• >95% success rate processed without manual intervention:• The physical eGates and the eGates software have been developed by Vision-Box, The

monitoring Application and the integration with the government backend by Accenture; • Accenture and Vision-Box assisted the Netherlands Police in designing from a physical, software

and workflow perspective the bespoke eGates that are currently deployed.

Fast Facts

Copyright © 2013 Accenture All Rights Reserved.Accenture, its logo, and High Performance Delivered are trademarks of Accenture.

The Aadhaar Story

Innovation, Infrastructure & Inclusion

Helping UIDAI build a foundation for a new India


Aadhaar Overview

18

Ration Card

Drivers License

Passport

PAN Card

NREGA Job card

Voter ID Card

• All current valid PoI/PoA documents issued for specific purposes

• Used as PoI/PoA in the absence of a pure ID

• Common identifier lacking between these databases

• Aadhaar is a pure ID issued by the GoI to all residents

• Online ID platform which maintains latest resident information

• Portable Online ID can be used for Authentication anytime, anywhere


Aadhaar Enablement- Benefits

Program / Entity Better Reach & Targeting

Reduced Leakages /

fraud

Reduced Cost of Service Delivery

Widen Tax Base

Greater efficiencies & effectiveness

Employment - MNREGA, SGSY, IAY, KVIC, PMEGP

Education - SSA, Right to Education

Food & Nutrition - PDS, Food Security, Mid Day Meals, ICDS

Inclusion & Soc Security - JSY, Dev ofPTGs, IGNOAPS

Healthcare - RSBY, Janshri BY, Aam Aadmi BY

Financial Services incl Insurance

Property Transactions

Voter ID

PAN Card

ILLUSTRATIVE

19


Data Collected for Aadhaar

Compulsory data: Name, Age/Date of Birth, Gender

and Address of the resident.

Optional data: Introducer data for verification

and/or Name of a relative Phone no., email address Capture RGI’s TIN no. if available Bank account consent

Demographic Data Biometric Data

Resident Photograph

Resident Finger Prints

Resident Iris

20


Accenture Health and Public Service PracticePublic Services of Today and the Future Face a More Challenging Environment

21

2 3 4 51

Increasing citizen expectations• More citizens expect

greater range of social support services e.g. unemployment insurance, job training

Changing demographics• Rising middle

classes• City-based

economies• Rural-Urban

migration

Globalisation• Financial Volatility• New Public /

Private collaboration

• Competition from Low-cost countries

• Increasing technology

Macroeconomic and environmental conditions• Customers have cut

back spending• Increased borrowing• Declining GDP rates• Unemployment• Green infrastructure

and energy

Need for austerity• Governments facing

severe budget constraints

• Higher deficits

New and increased pressures on governments:

Accenture partners with our Public Sector clients to deliver better social,

economic and health outcomesBusiness as usual is no longer an option

http://images.google.com/imgres?imgurl=http://www.att.com/Investor/ATT_Annual/2005/images/consumer-top02.jpg&imgrefurl=http://www.att.com/Investor/ATT_Annual/2005/consumer.html&usg=__CRWuURbn-i55w8IK6_I1WCVOnow=&h=368&w=751&sz=77&hl=en&start=8&um=1&tbnid=N_pnTyD77wGeTM:&tbnh=69&tbnw=141&prev=/images?q=consumer&hl=en&rls=com.microsoft:*&rlz=1I7GGLD_en-GB&sa=N&um=1


Unique Identity Services

We deliver Unique Identity Services to government agencies in a way that:

Facilitates legitimate travel, trade, commerce, and benefit distribution

Enhances security,

Reduces fraud, Protects the privacy of the individual Reduces the total cost of ownership and operations

Overview

22

Passports and Visas

Citizenshipand National ID

Automated Border Control Citizen Benefits Programmes

http://www.accenture.com/SiteCollectionDocuments/PDF/Accenture-Unique-Identity-Services.pdf


Unique IdentityWhat Is It?

23

“Unique Identity” is about uniquely recognising people – it is the concept of having a single identity for each individual.

Is this Person a Potential Threat?

Is this Person a

Eligible for Benefits?

EnrollEstablish a Unique

IdentityRequiredCapabilities

AuthenticationVerify Identity

Link and Analyze Information

Evaluate Risk and Eligibility

Adjudication

1

2

3

4

Issue Credential and Benefits

Case Management

5

Who is this Person?

What do We Know About this Person?

By uniquely and securely identifying people, businesses and governments can increase client satisfaction, improve customer insight, reduce fraud, and better protect customers privacy.

Copyright © 2013 Accenture All rights reserved. 24

Border and Identity Services: Innovation & Value DeliveredEnhance Security• At US-VISIT, over 300,000 wanted criminals identified and over 10M+ known immigration violations identified.• Aadhaar program has reached 285.7M enrollments and provided a multimodal SDK to help UIDAI detect and reduce

identity fraud such as: misrepresentation of information, multiple registrations by same resident, registration for non-existent residents, or personification as someone else.

Reduce Cost• US-VISIT reduced the time for adding a new organization from nine months to three weeks, reducing costs by 90%.• Integration of Aadhaar direct cash transfer s will save the government approximately 5% of GDP.• Using less physical space at Schiphol airport and processing more travelers helps to introduce greater cost

efficiencies and position the airport for future growth.

Improve Facilitation• Since April 2012, over 1M passengers have passed through e-Gates at Schiphol airport with reduced wait times from

an average of 30 minutes to less than 5 minutes.• The Aadhaar program creates the opportunity to improve social and economic inclusion with the potential to create an

additional 37.5M jobs by 2020.• More than 40% of consumers have provided Aadhaar information to gas agencies and 15% of consumers have

provided their details to banks for Direct Benefit Transfers.

Privacy and Integrity• The Portuguese National ID Pilot for the “Citizen Card” replaces 5 cards used by citizens for: national identification,

tax number, social security, health services and elections.• The European Union data privacy act has been successful in creating an environment where trust and privacy can be

maintained, enabling the development of the European Visa Information System, which will support the exchange of visa data across border management authorities.


Questions

25

GovTech South Africa 2013 Innovation & Excellence Joe Flynn.

Documents

Transcript of GovTech South Africa 2013 Innovation & Excellence Joe Flynn.