GOVERNMENT AS ASTRATEGIC LEADER IN I.C.T.

By: David Sawee-Government Advisor

The President’s Office — Public Service Managementwww.estabs.go.tz

-5th International Conference on Open Access – “How Societies Benefit from Open Access to ICT”Held 14th-16th November 2007, Paradise Resort Bagamoyo, Tanzania

Ubiquitous Nature of GovtIgnorance/Education:• Teacher’s training• Upgrading of teachers• Quality of learning • Awareness coverage• Life-long learning• Policy sensitisation• Resource management

Public Service Delivery:• 24x7x365 accessibility• Available information• Efficiency of process• Multi-way transactions• Responsiveness• Consistency of services

Natural Resources / Env:• Aerial surveys & mapping • Geograph. Info. Systems• Remote sensing facilities• Satellite communications• Resource databases• Disaster mgt & rescue

Isolation:• Mobile technologies• Community oriented• Locally relevant info• Shared/pooled facilities• Wealth creation options• Support via peering• Opening the hinterlands

Health/Nutrition:• Training & reskilling• Improved quality• Increased coverage• Expanded services• Tele-medicine• Monitoring outbreaks• Resources mgt

Financial Sector:• Efficient transactions• Transparent taxation• e-banking 24x7x365• Secure online trading• Micro-credit online• International payments

SMMEs:• Access to wider markets• Reduced production costs• Improved competitiveness• Supply-chain integration• Access to knowledge• e-Business opportunities

e-Gov’t for Development

2.

e-Government for e-Governance

accessibility; affordability; significant Internet availability;

political will and commitment;

appropriate e-Citizen content.

capacity to improve, manage and maintain new business processes;

ability for re-engineering processes;

organisational risk management;

broadening system ownership.

InternalProductivities

(G2G)

ExternalInteractions(G2B/B2G)

ConnectedCitizens

(G2C/C2G)

legal and regulatory framework for trust, security, privacy, etc.;

capacity to interact;

appropriate channels;

change-management.

3.

Principles of Good GovernanceTz Prime Minister's Office - Regional Administration & Local Govt

1. Democracy2. Transparency3. Accountability4. Rule of Law5. Participation6. Equity7. Integrity

They each assume access to information and the capacity to communicate, among both Public Servants and Citizens.

4.

Govt in a Citizen’s Life-cycle

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Govt in a Business’s Life-cycle

6.

This here is our entire factory ... but that tower is where we handle the government paperwork.

Impact of Government on Entrepreneurs...

7.

Organisational Records and “Knowledge Pyramid”

Wisdom Internalised

Knowledge Highly Abstracted

Strategic Intelligence Heavily Summarised and Dimensioned

Management Information Summarised & Aggregated

Operational Data Atomic Data & Integrated Detail

Transaction Data Very Detailed & Granular

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UCTU

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8.

“We should not wait for others to make decisions on our behalf and

then come to complain about those decisions."

Mwalimu Julius Kambarage Nyerere

9.

Parallel Evolution of Politics & ICT

“The world keeps changing; the world of the 1960s is not the same as the world situation in the 1970s and certainly not identical to the world situation today”

H.E. Salim Ahmed Salim interviewed by Jambo Magazine, Dec 2002

10.All those resisting change … do they prefer the past or fear the future?

Mainframe Mini/Micro MobileInternet From Central to Decentralised now Personalised

Colonialism Cold War Globalisation From Peripheral to Pawns now Partners

Hub & Spokes Web/Grid

Powerless Empowered

“Automation” “Connected”

"In the post-bureaucratic era, you shouldn't just be telling government what you want.

You should be choosing what you want, and acting to get what you want, so your money is spent on your priorities, all the time."

BBC article: "Politicians must let go - Cameron" of 11th Oct. 2007 quoting Mr. David Cameron, Leader of the UK's Conservative Party,

at a Google Zeitgeist conference in San Francisco

11.

Organisation-centred Position power Rule-centred Independent action Status-quo-oriented Process-oriented Centralisation Department-based Budget-driven Monopolistic

Citizen-centred Leadership People-centred Collaboration Change-oriented Results-oriented Decentralised Function-based Revenue-driven Competitive

BUREAUCRATICORGANISATION

POST-BUREAUCRATICORGANISATION

PAST FUTURE

“The New Public Organisation” Model

12.

13.

Central Provident Fund Obtain data on Transactions, Balances,Contribution History, Investments, Medisave for Outpatient Chronic Disease, Personalised Messages

Health information and travel tips,

Local Weather Information

Personalised SMS alerts and notifications including News and Events, Library Books Due, Notification on Upcoming Parliament Sitting, Passport Renewal , Road Tax Renewal, TV (Household) and Vehicle Radio Licence, Parking Offences, Season Parking

“Go Mobile with Government” – www.ecitizen.gov.sg/mobile

Singapore’s citizens and businesses can access a wide array of Govt information + services conveniently through their mobile devices:-

Police Crime Alerts Service Allows you to subscribe for information on crimes that have occurred in your neighbourhood delivered via SMS. 

Statistics Subscribe to receive headlines of key national statistical releases delivered via SMS

Contractors Registrations Enquire if your contractor is registered or if he is an approved and listed window contractor via SMS.

Supreme Court Request information on trials and hearings before judges and registrars via SMS.

Tanzania’s National ICT Policy in context of National

Vision2025

14.

• High Quality Livelihood

• Peace Stability and Unity

• Good Governance

• A Well-Educated and Learning Society

• A Strong and Competitive Economy Capable of Producing Sustainable Growth and Shared Benefits

• High Quality Livelihood

• Peace Stability and Unity

• Good Governance

• A Well-Educated and Learning Society

• A Strong and Competitive Economy Capable of Producing Sustainable Growth and Shared Benefits

High Quality Livelihood (Service Sectors; Availability of Universal Access)

Peace Stability and Unity (Strategic ICT Leadership; Legal & Regulatory Framework)

Good Governance (Public Service/e-Government; National ICT infrastructure)

A Well-Educated and Learning Society (Human Capital; Local Content)

A Strong and Competitive Economy Capable of Producing Sustainable Growth and Shared Benefits (Productive Sectors; ICT Industry)

Tz ICT Policy Statements on e-Govt

The Government will:➔be a model user of ICT by deploying ICT systems within the public administration itself to improve efficiency, reduce wastage of resources, enhance planning, raise the quality of services and access global resources.

➔support the application of ICT to promote good governance, transparency and accountability, and awareness of the implications of long-term ICT investment and total cost of ownership

➔deploy ICT extensively to strengthen law enforcement, security and national defence capability, as well as to monitor and respond to environmental disasters and to collect and disseminate information on environmental problems

➔review its operational processes and institutional structures with a view to making them amenable to ICT application and deployment

➔allow appropriate access to its archives and other information sources as a basis for developing local content. 15.

e-Govt is Public Service Reform

16.

efficient (minimise transaction costs, streamline bureaucracies, smoothen interactions within and with others)

effective (achieve better results, meet developmental goals, respond to citizens’ evolving needs, increase the coverage, consistency and quality of public services)

empowered (espouse reforms, ethical, accountable, facilitate the linkages between citizens and services, envision beyond the “silos”)

engaged (create new opportunities for citizen-centric interactions, enhance popular participation in decision-making, nurture/promote community-based initiatives, offer transparency and predictability)

educated (develop content of immediate local relevance; preserve national history, heritage, traditional knowledge and wisdoms; enhance educational & vocational pipeline, enlivening the archives)

enthused (entice business + community to promote knowledge systems, incubate innovations, nurture wealth-creation alongside employment generation, raise tax revenues via value-for-money).

efficient (reduce transaction costs, streamline bureaucracy, facilitate networked connectivity for interactions within Govt and beyond)

effective (achieve better results, meet developmental goals, respond to citizens’ evolving expectations, increase coverage + consistency, and enhance quality in the performance of public service delivery)

empowered (espouse the reform’s ethics, accountability, facilitate linkages between citizens and services, envision beyond the “silos”)

engaged (create new opportunities for citizen-centric interactions, enhance popular participation in decision-making, nurture/promote community-based initiatives, offer transparency and predictability)

educated (develop contents of immediate local relevance; preserve data, national history, heritage, traditional knowledge and wisdoms; build educational/vocational pipeline, enliven archival experience)

enthused (entice business & communities to promote knowledge sharing, incubate innovations, nurture wealth-creation+employment generation for the youth, attract tax revenues via value-for-money).

e-Government Interventions in PSRP Phase II

Institutional structures, regulatory frameworks and HR capacities

e-Government applications MDA, RS and LGA Interconnectivity

Support initiatives by MDA, RS, LGA to improve service delivery

Citizens Businesses NGOsOther Govts

Other MDAs, RSs & LGAs

Public Servants

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De facto e-Gov't ApproachEmail/Web

accessOfficevisits

Phonecalls

SMS Mail/Fax/Telegram

Massmedia

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ServicesServices

Trust & Payments

Backup & Archiving

Encryption

System Admin.

System dev & integration

Helpdesk & Support

Common Applications

18.

Government Website(s)

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Strategic e-Gov't Approach

PORTAL

User-Access Interface

Hardware Infrastructure: Voice & Data Network

Email/Webaccess

Officevisits

Phonecalls

SMS Mail/Fax/Telegram

Massmedia

Software Infrastructure: Applications, Services & Data

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& P

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ServicesServices

Trust & Payments

Backup & Archiving

Encryption

System Admin.

System dev & integration

Helpdesk & Support

Common Applications

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Secure Zone

Secure Zone19.

Ideal e-Govt “Shared Services” Model

20.

HumanResource

infrastructure

Technicalinfrastructure

Financialinfrastructure

Informationinfrastructure

Capacity-building Required for ICT

Needs unity of purpose among all as a priority for shared strategies + resource commitments!Needs unity of purpose among all as a priority for shared strategies + resource commitments!

21.

22.

Challenges for the Govt as a Strategic ICT Leader

e-Government is a framework for everyone

An autonomous governance body is crucial

Challenge to create centralised architectures, that allow local control of records & processes

Need to establish, follow & adjust a roadmap

Build up ICT capacity and user readiness, as a pre-requisite for change-management

Consider how private/non-profit partnerships may also help to accelerate successes 23.

Thank you foryour attention!

davidsawe@estabs.go.tz+255 22 213 4615 / +255 75 478

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