Successful governance

Eleanor Winnsource

method or magic

Understand what governance really

means

Understand the accepted

methods for good governance

Understand what makes

governance of a relationship really

fly – the magic

OBJECTIVES

Governance is the activity of governing. It relates to decisions

that define expectations, grant power or verify performance

Governance in its widest sense refers to how any organisation, including a nation is run. It includes all the processes, systems and controls that are used to safeguard and grow assets.

governance

is

not

a

mystery

…a magic pill

governance is not…

• no surprises

• control

• joint working

• “recommend to a friend”

If there were a recipe for good governance what would be on the ingredients list?•Reporting•Performance management•Financial management•Contract management•Demand management•Risk management

ReportingWould you drive a car without looking at the

dashboard?

good reporting is …

RegularClear Complete Unequivocal metricsFit for purpose metrics

Performance management is…

Service level reporting

Problem management

System/process change

Project management

Financial management

Budgetary management

Invoice reconciliation

Benefit tracking

Business case mgt

Contract managementCompliance on both sidesMaintain lists and schedulesManage change

• It still has to be about the customer

• Collaboration between customer and supplier will make all the difference

• Keep it visible

Demand management

Risk management • Audit • Protection of commercial

position• Review of key docs such

as exit plan

3 layer model• executive• management• Operational

Each serves a different purpose and is important in its own way

Options for managing multiple suppliers • Best practice sharing – ad hoc• Formalised best practice sharing• Integrated vendor management organisation

So, where’s the magic?

Relationship• Trust• Flexibility• Mutual recognition• Alignment

Trust and

collaboration are

essential

But hold their own

dangers

Culture• Curiosity• Lack of fear• Willingness to take

risks• Shared

responsibility

Taking a longer term view isn’t easy…

…it takes balls

changeContinuous improvementActive change process

Eleanor Winneleanor@sourcecentral.co.uk

M: 07966 242665

source