Governance 2.0: A New Look at SOA Governance in The Age of Cloud and Mobile
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Transcript of Governance 2.0 chile
Realizing Governance 2.0Capturing the Value of Networked Citizens
and the Fifth Estate
William H. Dutton
Oxford Internet Institute (OII) University of Oxford
www.ox.ac.uk
Presentation for Instituto de Comunicación y Nuevas Technologías, Universidad Mayor, Santiago, Chile, 29 July 2011.
The Problem
• Governments 1.0 – Informational Websites
• Citizens 0.0 – Apathy
• 2003, 2005, 2007, 2009, 2011• Cross-sectional Surveys versus Panels• Multi-Stage Probability Sample • England, Scotland & Wales
• Respondents: 14 years and older
• Face-to-face Interviews, High Response Rates
• Sponsorship for 2011 from the Nominet Trust, British Library, Ofcom, O2, and ITV.com
• Component of World Internet Project (WIP)
Oxford Internet Surveys
Innovations in Use
• Social Networking – User Generated Content (UGC)
• Emergence of Next Generation Users
• Rise of Collaborative Network Organizations
• Collaboration of OII, INSEAD, and comScore for the World Economic Forum (WEF)
• Online Global Survey • Completed by 5,400 Adult Internet Users • Conducted from Oct-Nov 2010• 13 countries: Australia/New Zealand, Brazil,
Canada, China, France, Germany, Italy, India, Mexico, South Africa, Spain, the United States, and the United Kingdom
The Global Internet Values Project*
*Dutta, S., Dutton, W. H. and Law, G. (2011), The New Internet World: A Global Perspective on Freedom of Expression, Privacy, Trust and Security Online. New York: The World Economic Forum, April. Available at SSRN: http://ssrn.com/abstract=1810005
Electronic Networks of Expertise
• The Emergency Management Information Systems And Reference Index (EMISARI) 1971
• PCs and Groupware, Group Decision Support
• Citizen Consultation: QUBE Columbus, Ohio 1980s
• Santa Monica’s Public Electronic Network (PEN) early-1990s
Case study
• News aggregators
• Sermo
• Seriosity
• Information markets
• Atlas
• ASOA
• Firefox development
• Simple Wikipedia
Source: OII
Case Studies of ‘Distributed Problem Solving Networks’
What is it about?
• Different paradigms to find, rate, and prioritize news available online
• Physicians sharing medical information
• Use of multi-player game features to help prioritize use of e-mail and attention foci
• Aggregating judgments to predict public and private events
• Designing and building a high energy physics (HEP) experiment
• Financing and creating an Open Content Feature Film
• Making an Open Source web browser “Mom-and-Dad” friendly
• Improve readability of Wikipedia
A Simple Typology of CNOs
Collaboration on documents, data, objects
1.0. Sharing: hypertextual
2.0. Contributing: hypertextual + user-
generated
3.0. Co-creating: hypertextual + user-generated
+ cooperative work
• Atlas • Bugzilla • Innocentive
• Digg News• Information Markets/
Prediction Markets• Seriosity • Sermo
• Firefox• Simple Wikipedia• Swarm of Angels
Enabling Institutional Change
Governments 2.0
• Citizen Consultation
• Citizen Sourcing of Expertise
• Citizen’s as Sources of Information
Wider Conceptions of the Public:
• Public as Citizens: Voters within a Constituency supported by e-consultation, Voting and Polling, …
• Public as Advisors: Experts Distributed around the World
Citizen Opinion Expert Advice
Engaging Networked Individuals
Citizen Consultation, Polling, ePetitions
Distributed Intelligence through Collaborative Network Organizations
Individuals, Interest Groups and Lobbies
Meetings, Hearings, Letters, Petitions, Elections
Paid Consultants, Representatives of Interest Groups
Many Reasons to Avoid CNOs:
1. Risk Aversion
2. Concern over Levels of Participation
3. Quality: Focus on Evidence-based Policy
4. Gaming of Outcomes
5. Revealing Problems or Strategies
6. Loss of Control over Communication
7. Concern over Civility
8. Concern over Committing Politicians and Officials
Strategies for Government Champions:
1. Don’t reinvent the technology
2. Start small, but with scalable design
3. Be flexible in where you go for expertise
4. No one solution to all problems
5. Cultivate bottom up development of projects
6. Get colleagues involved in distributed collaboration
7. Capture, reward and publicize best practice
Networked Individuals versus Institutions
The ‘Fifth Estate’
Empowering Networked Individuals
Networked Institutions, such as in e-Health
Networked Individuals:
going to the Internet for health and medical information
networking physicians via Sermo
Networked Institutions v Networked Individuals
Sermo
How is the Internet being used to ‘reconfigure access’? Are there discernable patterns?
Does the Internet enable key actors to reconfigure access in ways that enhance their ‘communicative power’?
Key Questions Concerning the Politics of the Digital Age
“[Edmund] Burke said there were Three Estates in Parliament; but, in the Reporters’ Gallery yonder, there sat a Fourth Estate more prominent far than they all. It is not a figure of speech, or witty saying; it is a literal fact – very momentous to us in these times.”
Thomas Carlyle (1831), Heroes and Hero-Worship, at www.gutenberg.org.etext/1091
The Fourth Estate
Feudal Estates into the 21st Century
Estates Feudal Modern
Clergy Public Intellectuals
Nobility Business, Industry and Economic Elites
Commons Government
‘4th Estate’ Press Journalists and the Mass Media
Mob Civil Society, Individuals, … ?
The Fourth Estate Depends on an Independent Press – Independent in Relation to Other Estates
The Fourth Estate:
News of the World Case
Press since the 18th Century - the ‘Fourth Estate’
Internet in the 21st - enabling a Fifth Estate
−−Enabling people to network with other individuals and with information, services and technical resources in ways that support social accountability in business and industry, government, politics, and the media.
The Fourth and Fifth Estates
29
30
Pattern of Findings Supporting Conception of Networked Individuals
“Wael Ghonim, a 30-year-old executive from Google, was the administrator of an anti-torture page on Facebook, the social networking website, that is widely credited with organising the first day of protest [in Egypt] on January 25.”
Jon Swaine, The Telegraph, 11 Feb 2011
Networked Institutions v Networked Individuals of the Fifth Estate
Arenas: Networked Institutions
Networked Individuals
News Online journalism, BBC Online, Live Micro-Blogging
Citizen Journalists, Bloggers, Netizens Posting Videos
Democracy E-Democracy, E-Consultation, e-Voting
Obama campaign, Networking the Pro-Democracy Protests
Education Online Learning, Multimedia Classrooms
Backchannels, informal learning
Health and Medical NHS Direct, e-mailing safety alerts
Going to the Internet for health information, Sermo
Networked Institutions: greater ubiquity, universal access
Networked Individuals of the Fifth Estate: require a critical mass, not universal access
Networked Institutions v Networked Individuals of the Fifth Estate
Percentage of Internet Users Across Regions of the World
Regions as Percentage of the Worldwide Population of Users
18th Century Estates: 21st Century Enemies
18th Century Estates
21st Century: Enemies of the
5th Estate
Attacks
Clergy Public Intellectuals ‘Culture of Amateurism’, individualist consumerism
Nobility Business, Industry and Economic Elites
Vertical Integration; Monopoly over Search; Three Strikes
Commons Government and Regulatory Agencies
Filtering; Content Regulation; Identification; Surveillance; Disconnection
Press Journalists and the Mass Media
Echo Chambers; but
Co-opting, Imitating, Competing, and Supporting
Mob Spammers, Fraudsters, Cyberstalkers, …
Undermining Trust and Confidence; Fostering Regulation of Content
Centrality of the Internet, Trust in Government and Attitudes toward Internet Regulation over Time
OxIS 2003: N=2,029; OxIS 2005: N=2,185; OxIS 2007 N=2,350. OxIS 2009: N=2,013
Understanding the Potential
The Fifth Estate
Citizen Sourcing Expertise
Understanding the Threats
Engaging versus Resisting
Inappropriate Regulation of the Internet
Capturing the Value
Selected References:
Dutton, W. H. (2008), ‘The Wisdom of Collaborative Network Organizations: Capturing the Value of Networked Individuals’, Prometheus, 26(3), September, pp. 211-30.
Dutton, W. H. (2009), ‘The Fifth Estate Emerging through the Network of Networks’, Prometheus, Vol. 27, No. 1, March: pp. 1-15.
Dutton, W. H. (2010), ‘Networking Distributed Public Expertise: Strategies for Citizen Sourcing Advice to Government’, Occasional Paper Series in Science & Technology, Science and Technology Policy Institute (STPI), Institute for Defense Analyses, Washington DC.