Gov 2.0 Taskforce - Online Engagement Framework

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Online Engagement Framework This document is licensed under a Crea2ve Commons A5ribu2on 2.5 Australia License. Prepared for the Government 2.0 Taskforce by Headshi; Australasia Pty Ltd. Primary Authors: James Dellow and Anne BartleE‐Bragg. This document is licensed under a Crea2ve Commons A5ribu2on 2.5 Australia License.

Transcript of Gov 2.0 Taskforce - Online Engagement Framework

Page 1: Gov 2.0 Taskforce - Online Engagement Framework

OnlineEngagementFramework

ThisdocumentislicensedunderaCrea2veCommonsA5ribu2on2.5AustraliaLicense.

PreparedfortheGovernment2.0TaskforcebyHeadshi;AustralasiaPtyLtd.

PrimaryAuthors:JamesDellowandAnneBartleE‐Bragg.

ThisdocumentislicensedunderaCrea2veCommonsA5ribu2on2.5AustraliaLicense.

Page 2: Gov 2.0 Taskforce - Online Engagement Framework

OnlineEngagementFramework

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EngagementCycleandCommunityManagementStages

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Page 4: Gov 2.0 Taskforce - Online Engagement Framework

WavePa<erns:Iden?fyingProblems,Opportuni?esorFutureIssues

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WavePa<erns:PolicyConsulta?onandPolicyCollabora?on

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WavePa<erns:CustomerServiceandServiceDelivery

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Page 7: Gov 2.0 Taskforce - Online Engagement Framework

WavePa<erns:Campaigns,Promo?onandCommunica?on

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Page 8: Gov 2.0 Taskforce - Online Engagement Framework

MappingUseCasestoGenre

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OnlineEngagementSolu?onDesignProcess

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Web2.0TechnologyTypes

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