Gov 2.0 and Open Data Sustainability

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Presented by Jury Konga, Principal eGovFutures Group MISA West Conference Vernon, British Columbia September 16, 2010. Gov 2.0 & Open Data Sustainability

description

Gov 2.0 and Open Data are gaining momentum around the world and there's a need to plan for it coming to your organization. With many opportunities for efficiencies and client engagement comes a number of challenges - including the need to plan for sustainability. A review of current state with numerous examples is also provided.

Transcript of Gov 2.0 and Open Data Sustainability

Presented by Jury Konga, Principal

eGovFutures Group

MISA West ConferenceVernon, British Columbia

September 16, 2010.

Gov 2.0 & Open DataSustainability

MISA West 2010Jury Konga

Gov 2.0 and Open Data Sustainability

Acknowledgements

Appreciation is extended to a number of people and organizations in the Gov 2.0 & Open Data Community including

• Open Data Framework collaboration team from the cities of Vancouver, Edmonton, Toronto and Ottawa sponsors: Shari Wallace, Chris Moore, Dave Wallace, Guy Michaud and their project leads: Darrin Fast, Ashley Casovan, Trish Garner, and Sean McCaffrey

• MISA Ontario Gov 2.0 Committee• Tracey Lauriault, DataLibre• GovLoop.com, its Founder Steve Ressler, and the great discussion groups• WWW, twitter, YouTube, LinkedIn…. and all my “Open” friends

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Gov 2.0 and Open Data Sustainability

Overview

• Definitions – Gov 2.0, Open Data, Sustainability

• Current State• Gov 2.0 & Open Data

• Challenges of Gov 2.0 & Open Data• Corporate Culture, Policies, Standards, Resources, Technology choices

• Keys to Sustainability

• Concluding Remarks

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Gov 2.0 and Open Data Sustainability

Definitions – Providing some Context

• Gov 2.0 - it’s about transparency, collaboration, citizen engagement, innovation, government efficiency & eDemocracy

• Open Data – it’s about public data being easily discoverable, readily accessible and freely available without restrictions (to a degree)

• Sustainability- where idealism meets pragmatism (and lives on)

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Obama’s Transparency and Open Government principles stated• Government should be transparent• Government should be participatory• Government should be collaborative

Source: http://www.whitehouse.gov/the_press_office/Transparency_and_Open_Government/

Foundation goals from the Open Gov Directive … stated• Publish Government Information Online• Improve the Quality of Government Information• Create and Institutionalize a Culture of Open Government• Create an Enabling Policy Framework for Open Government

Source: http://www.whitehouse.gov/open/documents/open-government-directive

Gov 2.0- Principles of Open Gov

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Additional goals identified from Open Gov community dialogue … (in no specific order)

• Effective and efficient access to Open Data (see OD principles later)• Enable citizen participation• Enhance collaboration and innovation• Encourage and seek partnerships• Institutionalize Open Government philosophies and practices

A declaration of open government by the Australian Government“Engage: Getting on with Government 2.0”; Report of the Government 2.0 Taskforce

Gov 2.0- Principles of Open Gov

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http://www.finance.gov.au/publications/gov20taskforcereport/chapter3.htm#a5

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1. The Commissioners endorse and promote open government as a means to enhance transparency and accountability which are essential features of good governance and critical elements of an effective and robust democracy.

2. The Commissioners call on the federal and all provincial and territorial governments to declare the importance of open government, including specific commitments for stronger standards for transparency and participation by the public.

3. Governments should build access mechanisms into the design and implementation stages of all new programs and services to facilitate and enhance proactive disclosure of information.

4. Through ongoing consultations with the public, governments should routinely identify data sources and proactively disclose information in open, accessible and reusable formats. Public access to information should be provided free or at minimal cost.

5. In implementing open government policies, the federal and all provincial and territorial governments should give due consideration to privacy, confidentiality, security, Crown copyright and all relevant laws.

Gov 2.0Open Gov in Canada Recommendations

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Source : Sept 1, 2010 Resolution of Information and Privacy Commissioners of Canada, Provinces and Territories

http://www.oic-ci.gc.ca/eng/rp-pr-ori-ari_2010_1.aspx

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Gov 2.0- Principles of Open Gov

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Aggregated view from the prior stated sources

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Gov 2.0 and Open Data- Where’s IT in this?

Role of IT will be critical to the success of Gov 2.0 and Open Data initiatives … but not alone

Nature of Gov 2.0, Open Data and related initiatives will require both an internal and external collaborative approach

IT’s role must be at the enterprise level and provide input not only on technology matters but also related IM policy, standards, security, systems integration with a unique perspective on the corporations business processes and information assets

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Gov 2.0 - Current State

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Gov 2.0 and Open Data Sustainability

Gov 2.0 Current State- Beginnings

Leadership is key to any government transformation

Open Government has become highly visible … Transparency and Open Government was President Obama’s first Memorandum to his government (Jan 11, 2009)

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Open Government Initiative – Metrics

OGI Dashboard, May 2009

http://www.whitehouse.gov/open/around

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Gov 2.0 and Open Data Sustainability

Gov 2.0 Current State- Beginnings

OpenData.gov launched May 21, 2009 – significant progress in first year

Open Government Directive, Dec. 8, 2009 with focus on .. Publish Government Information Online Improve the Quality of Government Information Create and Institutionalize a Culture of Open Government Create an Enabling Policy Framework for Open Government

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World e-Government Organization inaugural meeting September 7, 2010 in Seoul, S. Korea

Number of potential collaborative projects proposed including Global Open Gov

Chris Moore, Edmonton CIO one of the Executive Committee

Gov 2.0 Current State- Global View

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Gov 2.0 and Open Data Sustainability

Gov 2.0 Current State- National Initiatives

United States – Open GovernmentTransparency, Participation, Collaboration

Great Britain – Smarter Governmentsome keywords Civic Society, Local Priorities, Managing Assets

Australia – Engage Getting on with Gov 2.0

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Declaration of Open Gov – key phrases include:

“using technology to increase citizen engagement and collaboration …”

“public sector information is a national resource”

“online engagement by public servants …. should be enabled and encouraged”

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Gov 2.0 Current State- Canada Initiatives

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Canada – progress but no national strategy yet

Excellent internal collaboration tool in GCpedia

Internal Innovation via Crowdsourcing

Leadership in the Open Data area has come from Natural Resources Canada (e.g. GeoDiscovery, Atlas)

Continued support of Web 2.0 with planned strategy and roadmap & develop Open Data Strategy

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Gov 2.0 and Open Data Sustainability

Gov 2.0 Current State- Provincial Initiatives

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Just a few examples … British Columbia Apps for

Climate Action – great success in engaging the development community

Manitoba using facebook for recruitment – go where your clients are

Ontario – significant internal collaboration via OPSpedia and use of mutiple social media tools (2nd Life – recruitment)

Quasi open data for a few

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Gov 2.0 and Open Data Sustainability

Gov 2.0 Current State- The Municipal Space in Context

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Local government has a long history of collaboration and partnering both internally and externally

Collaboration examples illustrated in the May 2010 MISA/ASIM Municipal Interface magazine included: identity management, 311, IT knowledge base Wiki, and high speed community network, and the Municipal Reference Model (MRM)

What’s changed – the availability of new Web 2.0 technologies opens the door to much better collaboration both internally and externally as well as leveraging both the tools and social media sites (e.g. facebook, twitter) to engage with citizens

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Gov 2.0 Current State- The Large Urban Municipal Space

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Social Media (Web 2.0) tools, Open Data, Community engagement

Example cities: Toronto, Vancouver, Edmonton and Ottawa

Continually evolving and enhancing

Gov 2.0 and Open Data Sustainability

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Gov 2.0 Current State- Small to Medium Municipal Space

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Social Media (Web 2.0) tools, Community engagement, internal collaboration, some with Open Data

Example cities: Nanaimo, Kelowna, Guelph, Niagara Region

Continually evolving and enhancing

Gov 2.0 and Open Data Sustainability

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Gov 2.0 Current StateMunicipal Space – Small in Size, Large in Output

Gov 2.0 and Open Data Sustainability 2020

Manor, TexasPop. 5,500 (estimated)

IT Department: 1the CIO (he’s also Asst. City Manager)

Social media throughout : Twitter, Facebook, YouTube

Manor Labs – crowdsourcing ideas from citizens: “how we can do things better”

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Gov 2.0 and Open Data Sustainability

Gov 2.0 Current State- Grassroots Initiatives

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Citizens and Non-Profits are driven by ideals not politics

UK examples – My Society.org, FixMyStreet.com, TheyWorkForYou.com

Canada examples – visiblegovernment.ca, FixMyStreet.ca, OpenParliament.ca, DataLibre.ca, civicaccess.ca

MANY applications facilitated by Open Data

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Gov 2.0 Current State- Grassroots Initiatives

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www.GovLoop.com Founded in 2008 by

Steve Ressler

Currently over 30,000 members and 722 discussion groups

Blogs, discussions, wiki, on twitter, facebook ……

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Open Data- Current State

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Open Data Current State- Global View

Global example – World Bank Data Catalog & Apps for Development contest (May 2010)

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Open Data Success Stories- At the National Level

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• United States – data.gov • United Kingdom –

data.gov.uk• Australia –

data.australia.gov.au/• Canada – not a national

site but extensive GIS data at GeoConnections Discovery portal & GeoGratis

• Many Work-in-Progress

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Gov 2.0 and Open Data Sustainability

Open Data Success Stories- Provincial Governments

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• Land Info Ontario• GeoNova Portal• GeoBC

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Open Data Success Stories- Large Urban Municipal Space

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• Vancouver (May 2009), Toronto (Nov. 2009), Edmonton (Jan. 2010), Ottawa (May 2010)

• Open data sets, some Apps contests, Open Data community & hackathons

• Current collaborative “Open Data Framework” project looking at best practices

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Open Data Success Stories- Small to Medium Municipal Space

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• Open Data – not just for large municipalities

• Some B.C. examples: Nanaimo, Kamloops, North Vancouver

• Most municipalities provide some degree of “open data” – the need is to make it more extensive & part of daily operations

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Open Data Success Stories- Municipal Government: United States

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• Washington DC

• San Francisco

• New York City

• Seattle

• Portland

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Open Data Success Stories- Use & Re-Use of the Data

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• Value is not in the raw data alone

• Apps for use of the data is key to open data success

• Open Data apps dev community thirst for more & more data

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Great video on value of open data- http://www.streetfilms.org/a-case-for-open-data-in-transit/

Gov 2.0 and Open Data Sustainability

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Open Data Success Stories- Data Sharing and Collaboration

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• BC’s Integrated Cadastral Information Society - Great “Open Data” Sharing model

• Data collaboration among municipalities, the province and private sector utilities

• Open access to the public

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http://www.icisociety.ca/

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Open Data Current State- Very Dynamic

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Sept 1, 2010 : Canada– Open Gov & Data Principles

Sept 5, 2010 : United States – Civic Commons Apps Sharing

Sept 16, 2010 : International – Today’s Tweetdeck #opendata

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Challenges for Gov 2.0and Open Data

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Gov 2.0 & Open Data- Key Attributes

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Gov 2.0 & Open Data - Challenges … Local to Global

Key Challenges• Corporate culture – change management• Innovation by Design – Crowdsourcing internally and

externally• Effective Community engagement• Supportive Policies – refresh needed• Standards to support policies• Sustainable resourcing• Technology – the “right” choices

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“Corporate Culture” ….. clearly stated in almost every recent report as a common stumbling block

Gov 2.0 & Open Data Challenges-Organizational Culture

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The “elephant” in the room – well known but what to do? Consider …• “Good Failure” - a point on the

road to success.• Engagement – need to increase

participation/buy-in• Transparency – moving from

control to empowermenthttp://www.publivate.com/?p=671

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Innovation should be default for the organization

Gov 2.0 & Open Data Challenges-Innovation by Design

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Source: http://zope.cetis.ac.uk/members/scott “

Internally there’s a need to leverage the intellectual capital

External engagement for innovation … “there ‘s more knowledgeable people outside your organization than inside”

Innovation is addictive

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Governments serve a diverse stakeholder community

Gov 2.0 & Open Data Challenges-Effective Community Engagement

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Social media becomes key in engagement

Communications demands increase

Forming community partnerships is imperative

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Enabling a Gov 2.0 and Open Data vision requires supportive policies … often in conflict with current policies – need a refresh in new environment

Gov 2.0 & Open Data Challenges- Supportive Policy

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Policy areas include:• Use of Social Media technology;• “Access by Design” and “Privacy

by Design” ;• New Organizational roles; and• Related Service Level Agreements

Source: “Designing Social Media Policy for Government: Eight essential elements” http://www.ctg.albany.edu/publications/guides/social_media_policy/social_media_policy.pdf

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Standards are great – there’s so many to choose from Technology standards, data standards and a host of

related interoperability issues exist

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Municipalities have existing standards in many areas and these need to be assessed relative to any Gov 2.0 initiatives

Gov 2.0 related standards include open data formats, technology interoperability and open standards such as Open 311, OpenID

There is a large community of users and organizations in the standards space including ISO, IEEE, W3C, OASIS, OMG, Open Geospatial Consortium, …OMG http://gov.omg.org/gov-wg-opengov.htm

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Lack of time and resources continues to plague the public service – at all levels

Gov 2.0 & Open Data Challenges- Sustainable Resources

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Gov 2.0 and Open Data do introduce new resource requirements

Speed of adoption – evolutionary vs. accelerated politically driven impacts resourcing

Moving from a project to an ongoing program

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What’s the right choice(s) for an enterprise solution

Gov 2.0 & Open Data Challenges- Technology

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Source: Microsoft's Citizen Service Platformhttp://www.microsoft.com/industry/publicsector/Government/csp/default.aspx

COTS vs. Open Source vs. Internal development

Internal data centre vs. Cloud Services vs. Shared Services

Which communications , collaboration & engagement platform

“When to jump” – always new technologies around the corner (where in the hype cycle ?)

Example Gov 2.0Platform

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Keys to Sustainability

Web doesn’t look dead to me

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Gov 2.0 and Open Data- Keys to Sustainability

Early in the Gov 2.0 & Open Data cycle – end result case study material not there yet

Some Key Considerations for Sustainability• Leadership in an Open Culture• Clarity of Vision and Expectations • Collaboration and partnerships• An Enterprise Plan and implementation approach• Long term resourcing commitments – always an issue• Alignment with Business Priorities & positive outcomes• Operationalizing the principles and policies• Accountability, monitoring policy compliance & metrics• “Other” – to be learned and shared through experience

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Gov 2.0 and Open Data- Resource & Fiscal Sustainability

This impacts all the other keys to sustainability

Doing More with Less – term is getting tired … how about refocus and re-align resources

Partnerships & collaboration have significant merit … & work

• Internal collaboration • External – deeper partnerships with

private sector• External – more partnering with the

academic community• External – more partnerships with

non-for profits• External – more engagement with

our citizens and businesses … they're part of the solution

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Source: Long Term Sustainability of Ontario Public Serviceshttp://www.fin.gov.on.ca/en/economy/ltr/2010/ch3.html

Example Fiscal Dilemma

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Other possibilities including: Geobase map engine (NRCan)ESRI’s ArcExplorer

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Source: URISA Ontario NewsletterWinter 1994, Jury Konga

Data Sharing Concept - Circa 1994

Concept for tomorrow

Academia, Non-Profits,

Community Groups

OpenStreetMapCommunity

Updates

External Data Linkages(e.g. World Bank)

OpenData.CA

Provincial

Municipal

Federal

Public Service

Gov 2.0 Sustainability- Open Data is Foundational

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Gov 2.0 Sustainability- Process & Technology Integration

Service One (2.0)- The Service Coordinator

Service One (2.0)- The Service Coordinator

Integrated Service Delivery “Engine”

Standardized Processes, Protocols and Knowledge Base

Business KnowledgeDatabase

Service Requests

Requests from MyHomePage(Facebook, Linkedin, etc)

Expectations continue to increase – an integrated, holistic approach must be taken

As per Tim O’Reilly’s “Gov as a Platform – do the least possible to enable others to build”

Build a partnership between Gov, private sector and the developer community

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Gov 2.0 - Government as a Platform Model

Differing interpretations of GaaP

Transformative and Mission driven

Policy Based Counter-balancing with

Citizens 2.0 Technology enabled and

iterative Government as a

Platform … is evolving

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Source: Adapted from “What Does Gov 2.0 Look Like”, Mark Drapeau, May 24, 2010. O’Reilly Radarhttp://radar.oreilly.com/2010/05/what-does-government-20-look-l.html

Gov 2.0 is transformative and mission driven

Gov 2.0 is Policy based

Gov 2.0 is Counter-balancing

Gov 2.0 is technology enabled and iterative

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Open Data- Collaboration by Design

Kudos to the Group of 4 (G4) for taking a leadership role in Canada

Open Data Framework Project with focus on Data Standards End Use agreement Open Data UI and

functionality Contributing to best

practices for the open data community

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“Raw” Open Data is foundational to Open Gov Value of Open Data increases with use – applications,

data mashups, analytics and visualization … can you spell MOBILE !!!

Additional data sought by key user groups – the developer community and the academic/research community together with increasing public awareness

The applications/code sharing community has recently received a boost

All of the above can contribute to sustainability

Open Data- The Value Proposition

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Open data and application/code sharing has been around for some time

Some recent developments:• MISA Ontario Gov 2.0 Committee initiaited an applications

sharing proposal in June 2010 • Code sharing got a boost on September 8, 2010 with official

launch of www.CivicCommons.com at Gov 2.0 Summit in Washington, DC

A supportive environment for leveraging open data continues to grow

Open Data and Application Sharing Advances

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Recap … Gov 2.0 and Open Data - the Short Story

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Components of Gov 2.0 and Open Data have been happening for a while … at all levels of government

Gov 2.0 and Open Data is transformational and is still early in its evolution

Gov 2.0 and Open Data are not fads and they’re gaining momentum – especially Open Data

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Gov 2.0 and Open Data - the Short Story (continued)

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Collaboration and participatory government is growing via Web 2.0/social media technologies

Open Data leverages a valuable and strategic corporate asset to facilitate innovation and expanded services

At minimum … get informed and join the Gov 2.0 and Open Data community dialogue

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Embrace Gov 2.0 – it’s becoming the new way of doing business; technology is not the issue, organizational culture is our challenge

Accelerate Open Data – all levels of government need to increase knowledge and pick up the pace of moving forward to benefit all

Collaborate Now - limited resources and increasing internal and external demands for efficient and effective government dictate it

Engage and Empower Citizens - the opportunity exists to make quantum leaps in public service delivery & community building throughout Canada

Sustainability can be achieved – where idealism meets pragmatism

Concluding Thoughts …

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QUESTIONS: Yes, I have a few …. A national OpenData.CA collaborative may be only a

matter of time – how should this be managed? Who’s the custodian? How is it funded?

Shared resources, shared services, shared applications, shared (fill-in-the- blank) – how do we apply this to Gov 2.0 and Open Data programs for municipalities & the Broader Public Service – need to re-visit roles ???

What should the GaaP (Government as a Platform) look like in the municipal space?

Gov 2.0, Open Data …

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Many questions remain - bring them to the Leaders Roundtable on Friday 9:30 a.m. with:

Shari Wallace, Director of IT Strategy, Planning, & Business RelationshipsCity of Vancouver

Dave Wallace, CIOCity of Toronto

Chris Moore, CIOCity of Edmonton

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Jury Konga, PrincipaleGovFutures Group

[email protected] @jkongaSkype jury.konga

Other presentations:www.slideshare.net/jkonga

Thank You