Google Apps vs. Office 365 vs. On-prem Exchange: What's right for you?
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Transcript of Google Apps vs. Office 365 vs. On-prem Exchange: What's right for you?
When is one or the other right for you?
Google Apps vs. Office 365 vs. On-Prem Exchange
Quick Facts
About Us• 23rd Year• Grand Rapids &
Royal Oak• 30 Staff
Approach• Vendor
Independent• Non-reseller• Professional
Services Only
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Enterprise• Citrix Silver• Cisco Premier• Novell Gold
Microsoft Gold Partner
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Successes• Customer Excellence
Award• Virtual Technical
Specialist (VTSP)• Managed Partner• Numerous Partner
Awards
Pinpoint• Microsoft’s official
partner directory• 5-star rating
Expertise
Get Social with C/D/H
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Meet your Presenter
Paul Hillman• Partner, Director of Clients
& Markets• 23 years with C/D/H
PMP, [email protected]
Agenda
• Set the Stage – Who is here & why?• Why Consider the Cloud• Collaboration Alternatives• Components of Web Solution• Google Product & Pricing• Microsoft Product & Pricing• Company Scenarios
Questions to set the stage
• Which of you are non-profit? For profit?
• What is the size of your IT staff?• Which of you have cloud-based
solutions today?• Which of you are faced with a
large upgrade now?
What is holding you back from the cloud?
• Concerned about security of solution
• Don’t know the cost of the solution• Anxious about the unknowns of
solution• The cloud doesn’t have feature
parity with on-premise• Other things
Progression of options
• On-premise only option in the 90s• Software As A Service – 2000’s• Co-hosting / Co-location – 2000’s• Shared Tenant Model – 2008 –
BPOS• Web Apps’, Next Gen 2013• Hybrid Solutions 2013 and beyond
Office Web Apps Journey
Office 2010Pre-2010 Looking Ahead
Why Consider the Cloud?
Why Cloud Solutions?
• Lower up front capital costs• Lessen IT attention for part of
IT’s work load• Fault tolerance provided at
fraction of cost• Increased flexibility & agility• Lower Operating Costs
What is holding companies back?
• Security Concerns• Inability to proper determine
“real” costs• Software parity• Not familiar with model• Migration concerns
When does the cloud make sense?
• Facing a big upgrade• Reduction / Constrained IT staff model• Volatile user growth / reductions• New business startup• “Generic” needs for email &
collaborative technologies• IT struggles with “blocking & tackling”
When does the cloud NOT make sense?
• Recent large hardware purchase to support IT
• LoB applications tightly integrated to collaborative technologies
• Unable / Unwilling to fight the “security” battle internally
• Highly stable or slightly shrinking user base
• Organizational willingness to run on 2nd
and 3rd generation old versions
Collaboration Alternatives
Collaborative Solutions
• Lotus Notes / Sametime / IBM Services
• Google Gmail / Google Docs / Google Talk
• Microsoft Exchange / SharePoint / Lync
When does Google Make Sense?
• Not heavily invested in Microsoft technologies
• Don’t rely on Active Directory• Disparate consumer-oriented
workforce• Less concerned about security
and support
When does Microsoft O365 Make Sense?
• Use Word, Excel, PowerPoint and/or OneNote extensively
• Security model relies on AD authentication• Existing business relationship established
with Microsoft• HIPAA & Business Assoc Agreement
Requirements• Business might be highly distributed
geographically
When does MS On-Premise Make Sense?
• Line of Business application integration
• Third party snap-ins required• Non-Parity of Application is an issue• Previous large investment in on-
premise• Large concentration of users in few
locations
When does hybrid approach make sense?
• Part of business has LoBintegration requirements
• Part of business has limited collaborative needs
• Business is both concentrated and distributed
• Portion of business has volatile employee counts
Components of Web Solutions
Trends & Expectations
Web Centric Experiences
Mobile Workers
Distributed Workforce
Productivity via web vs. desktop
Work anytime, anywhere, any device
Collaborate across distances
Your Modern Office
People First IT Control
Cloud PlatformOffice as a
ServiceAcross Devices
• Email• Contacts• Calendaring• Task Management• Instant Messaging• Presence Awareness• PC to PC audio /
video• Unified Messaging
• Word Processing• Electronic
Spreadsheets• Presentation Software• Document
Management• Web Conferencing• Intranet Sites• Cloud Storage
Comparable Web Solution Components
Applications excluded from enterprise SLA
Microsoft Office
Exchange Online
SharePoint Online
Lync
Exchange Online, SharePoint Online
Exchange Online Protection
SharePoint Online, Yammer
Office 365
Google Docs
Gmail, Calendar, Contacts
Sites, Drive, Groups
Talk, Voice, Hangouts
Message Discovery, VaultGmail, Google Message Security
Google Plus
Google Apps
Compare workloads
Technical differentiators
Google Apps Editions
Google Sites
ADMIN CONTROLPANEL
Google Docs
Gmail
GOOGLE APPS FORBUSINESS
Target: Any size
• 25GB email storage
• 99.9% uptime SLA
• Ad-Free
• 3rd party services and add-ons
• 24/7 phone support
• Extensibility APIs
Google Talk
Google Calendar
Google Video
MESSAGING COLLABORATION
GOOGLE APPS
Target: <10 users
• 25GB email storage
• Ads in Gmail
• Online support only
• No Google Video
• No Google Groups
• No Google Vault
• Not covered by the SLA
$50/user/year
$0/user/year
Google Drive
Google Groups
Google Vault*
Google Contacts
* Google Vault is only available as an additional cost add-on, and only available with Google Apps for Business and Google Apps for EDU
GOOGLE APPS FOREDUCATION
Target: Education
• 25GB email storage
• 99.9% uptime SLA
• Ad-Free
• 24/7 phone support
• Extensibility APIs
• More storage for Google Sites and Video than GAFB
GOOGLE APPS FOR GOVT
Target: US Federal, State & Local• FISMA certification
• Gmail data segregation
• Ad-Free
$0/user/year
$50/user/year
GOOGLE APPS FOR NON-PROFIT
Target: US NFP 501(c)(3)
• Free for <3000 users (EDU)
• 40% discount >3000 users
• Ad-Free
• US only
$30/user/year
Google’s website
What’s the difference between EDU and Business edition?
MICROSOFT CONFIDENTIAL
Comparison chart Google Apps for Education
Google Apps for Business
Cost Free! $50/user/yearGoogle Video 10GB 3GB
Google Sites 100GB 10Gb + 500Mb per # of paid users
Message Security - Powered by Postini
Free for K-12 schools
Free for all Google Apps for Business users
Email Storage 25 GB 25 GB
Source: Question “What’s the difference between EDU and BIZ” on Google Apps for Education FAQ
Google’s Pitch
Prevent Lock-in
Browser-Based
Mobile
Rapid Innovation
Ecosystem
On-Premises = Legacy
Microsoft
Enterprise Class
Enterprise level security and trustworthy
Richest Software
Best experience across the PC, Phone
& Browser
Choice & Flexibility
The cloud on your terms
Office 365: Value Proposition and Differentiators
Richest Software
Microsoft Google Apps
Richer set of capabilities, including Office, providing the best experience across the PC, Phone & Browser
SaaS only offering providing basic capabilities leaving the majority of users underserved
Microsoft Google AppsSeamless integration with On-premises solutions taking advantage of existing technologies (e.g. RMS, Active Directory)
No On-premises options; integration provided through 3rd parties or custom coding
Microsoft Google AppsMore, finer-grained IT control backed by an Enterprise support organization with a financially backed SLA.
Support mentality built on consumer apps, less IT control and an SLA based on service credits
Choice & Flexibility
Enterprise Class
Microsoft Google AppsFull suite of offerings serving low cost, basic needs up to and including Enterprise Information Workers needing the richest capabilities.
Single offering with a “one-size-fits-all” approach for every type of user regardless of needs
Offering Strategy
Office 365: Offering Strategy for Diverse Needs
Microsoft Google AppsFull suite of offerings serving low cost, basic needs up to and including Enterprise Information Workers needing the richest capabilities.
Single offering with a “one-size-fits-all” approach for every type of user regardless of needs
Offering Strategy
• Messaging• Collaboration• Basic productivity• Virtual meeting• Fidelity with Office
documents• Option for Office Pro Plus
• Messaging• Collaboration• Basic productivity• Virtual meeting• Fidelity with Office
documents• Option for Office Pro Plus• 24x7 Support & financially
backed SLA• Advanced Collaboration• Unified Messaging• Finer Grained IT Control• Kiosk Offerings
• Messaging• Collaboration• Basic productivity• Virtual meeting• Fidelity with Office
documents• Option for Office Pro Plus• 24x7 Support & financially
backed SLA• Advanced Collaboration• Unified Messaging• Finer Grained IT Control• Kiosk Offerings• Voice (PBX, Call Control)
Also provided by Google Apps
Office 365 increases the lead over Google
Office 365 adds-Short list:
o File Fidelity
o Even Better UX o ex. Conversation
view / fluent UI
o Integration & depth of functionality
o ex. IM in OWA & Virtual meetings / file sharing
Office 365 adds-Short list:
o Developer capabilitieso ex. Silverlight web
parts
o IT level of granularity
o ex. Turn on/off features below the app
o Making the experience work for you
Office 365 adds-Short list:
o Native offline access
o Remote PowerShell
o Admin roles (w/ different scope)
Richest SoftwareBest experience
across the PC, Phone & Browser
Choice & Flexibility
The cloud on your terms
Enterprise Class
Enterprise level security and trustworthy
The New Office Web Apps
Edit on TabletsTouch-enabled editing on Windows 8
Broad Viewing Support on PhonesTouch-enabled viewing from most smart phone browsers
Investment areas in the next release
Viewing
Editing
Touch Enabled
Office Web Apps Delivery Options
Consumer CloudPublicly available to any Live ID userFree via SkyDrive
On PremisesRun on Office Web Apps ServerInterface with SP, EX, File shares, etc
Public CloudAn option within the serviceMonthly per user subscription
365
Common Scenarios
Students & HomeShared access and editing to regularly updated group information.
Mobile WorkersFamiliar web-based productivity tools anywhere, on any device.
Deskless WorkersProvide cost effective access to productivity tools to remote or branch
l
Efficient
ProductiveFamiliar User Interface to Save Time
Email Management - Options
• Reading pane on right
• Calendar view• People view
• No reading pane• View by conversation• No calendar, tasks or
contacts view
• Reading pane on bottom
• No calendar, tasks or contacts view
• People view
• Conversation view• Calendar, tasks, and
contacts view• Reading pane on the
bottom
Offline Access Problems in Google Apps
• No SLA for offline availability• Inconsistent user experience• Very reduced functionality from
normal Google Apps UX• Requires Chrome13+ browser• Latest messages unavailable• No rich text formatting in
composing emails• No signatures
• Cannot create meetings Attachment size is 5 MB
• No printing capability• Labels work differently• Limited number of emails stored are
accessible• Missing images, comments,
highlighting, and more
• No offline experience for Presentations, Drawings or Forms
• Docs offline is read only – no editing or creating new docs
• Lack of document fidelity within Google Docs
• Only a subset of attachments are accessible while offline
Online version in Google Docs Offline version in Google Docs
? ?
Enterprise-classUnified eDiscovery across email, IM, calendar, docs, etc.
O365 High Level Pricing Plans
Email, SMB, Enterprise
Email, SMB, Enterprise (cont.)
Deskless Workers
Company Scenarios
C.A.R.E - Center for Animal Recovery Efforts
• Newly formed not-for-profit• Director and secretary are full time• No file server, no other LOB
application• Total Annual Budget of $250,000• BYOD to the Max!
McJunkin Corporation “Nobody makes Junk Like Us!”
• 425 Employees, • Key LOB is Plex Systems, On-line ERP
System• 3 locations, HQ in Lansing, Sales in Detroit,
Plant in Vietnam• 1 IT Manager, 1 SysAdmin, 2 PC Technicians• Office 2003, Office 2007, and Office 2010 all
deployed• Exchange 2003, running on 7 year old Dell
Server• 18 month Old Cisco Call Manager VoIP
solution• AOL Chat, DropBox, • iPads, iPhones, and Android mobile devices
Irma. M. DeSeesed Memorial Hospital
• 4,000 Employees in two locations Huntington Woods and Southfield
• Health Information Systems uses Exchange for scheduling
• HR has implemented 3rd party training system using SharePoint as platform
• SharePoint has extensive workflows using Nintex and custom code
• Old Nortel Phone Switch, no Unified Messaging
• IT Department of 25• Considering www.imdeseesed.org
SharePoint basedPublic Web
I.M. DeSeesedMemorialHospital
Dewey, Cheetem & Howe Loans
• 3,000 Employees in Detroit at HQ• 1,000 to 3,000 clerks Walmart
Service kiosk• Quickly expanding into each Subway
Shop, starting at 250, but may grow to 2,500 clerks in 2013
• Loan origination application custom coded to tightly integrated with SharePoint 2007
• HQ has need for HR portal for forms and policies to reach desk less clerk employees
Remote usersMobile devices
C.A.R.E: Center for Animal Recovery Efforts
McJunkin Corp: “Nobody Does Junk Like Us!”
g
Remote usersMobile devices
Hybrid DirSync ADFS
ADFS Proxy
Exchange
Firewall Firewall
SharePointLync
Exchange
LyncEdge
Exchange
LyncEdge
Lync
I.M. DeSeesedMemorialHospital
I.M. DeSeesed Memorial Hospital
DirSync ADFS
ADFS Proxy
ExchangeLync
LyncEdge
SharePoint
Remote usersMobile devices
Dewey, Cheetem & Howe Loans
Which one is right for you?
Which one is right?
• Are you more like C.A.R.E. or DC&H?• How invested in Microsoft rechnologies
are you now?• How important is flexible pricing and
product offering?• What are the goals you are trying to
achieve moving to the cloud?
Thank You
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Grand Rapids15 Ionia SWSuite 270Grand Rapids, MI 49503(616) 776-1600
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