Goleman's emotional intelligence
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Transcript of Goleman's emotional intelligence
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GOLEMAN’S EMOTIONAL
INTELLIGENCE
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Is a type of social intelligence that affords the individual the ability to monitor his own and others’ emotions,..
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..to discriminate among them, and to use the information to guide his thinking and actions.
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1. The awareness of one’s own emotions;
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2. The ability to express one’s emotions appropriately;
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3. The capacity to channel emotions into the pursuit of worthwhile objectives
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1. Self-AwarenessRecognize your ownemotions and how they
affectyour thoughts and behavior.
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• Emotional Self awareness• Accurate Self Assessment• Self Confidence
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2.Self Managementcontrol impulsive feelingsand behaviors, manageyour emotions in healthyways
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• Emotional Self Control• Transparency• Adaptability• Achievement orientation• Initiative/optimism
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3. Social Awarenesscan understand theemotions, needs, andconcerns of other people
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• Empathy• Organizational
awareness• Service orientation
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4. Relationship Management
know how to develop andmaintain good relationships
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• Influence/developing others
• Team work/ collaboration
• Conflict managenment• Inspirational leadership
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