Goal Setting

and Getting Things Done

Corporate Training Materials All of our training products are fully customizable and are perfect for one day and half day workshops. You can easily update or insert your own content to make the training more relevant to participants. Our material is completely customizable and is backed up by a 90 day 100% no questions asked money back guarantee!

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TABLE OF CONTENTS Preface .............................................................................................................................................. 3

What is Courseware? ................................................................................................................................ 3

How Do I Customize My Course? .............................................................................................................. 3

Materials Required ................................................................................................................................... 4

Maximizing Your Training Power .............................................................................................................. 5

Icebreakers ........................................................................................................................................ 6

Icebreaker: Friends Indeed ........................................................................................................................ 7

Training Manual Sample ..................................................................................................................... 8

Sample Module: Overcoming Procrastination .......................................................................................... 9

Instructor Guide Sample ................................................................................................................... 17

Sample Module: Overcoming Procrastination ........................................................................................ 18

Activities ......................................................................................................................................... 27

Quick Reference Sheets .................................................................................................................... 30

Certificate of Completion ................................................................................................................. 32

PowerPoint Sample .......................................................................................................................... 34

Full Course Table of Contents ........................................................................................................... 39

Preface

What is Courseware? Welcome to Corporate Training Materials, a completely new training experience!

Our courseware packages offer you top-quality training materials that are customizable, user-friendly, educational, and fun. We provide your materials, materials for the student, PowerPoint slides, and a take-home reference sheet for the student. You simply need to prepare and train!

Best of all, our courseware packages are created in Microsoft Office and can be opened using any version of Word and PowerPoint. (Most other word processing and presentation programs support these formats, too.) This means that you can customize the content, add your logo, change the color scheme, and easily print and e-mail training materials.

How Do I Customize My Course? Customizing your course is easy. To edit text, just click and type as you would with any document. This is particularly convenient if you want to add customized statistics for your region, special examples for your participants’ industry, or additional information. You can, of course, also use all of your word processor’s other features, including text formatting and editing tools (such as cutting and pasting).

To remove modules, simply select the text and press Delete on your keyboard. Then, navigate to the Table of Contents, right-click, and click Update Field. You may see a dialog box; if so, click “Update entire table” and press OK.

(You will also want to perform this step if you add modules or move them around.)

If you want to change the way text looks, you can format any piece of text any way you want. However, to make it easy, we have used styles so that you can update all the text at once.

If you are using Word 97 to 2003, start by clicking the Format menu followed by Styles and Formatting. In Word 2007 and 2010 under the Home tab, right-click on your chosen style and click Modify. That will then produce the Modify Style options window where you can set your preferred style options.

For example, if we wanted to change our Heading 1 style, used for Module Titles, this is what we would do:

Now, we can change our formatting and it will apply to all the headings in the document.

For more information on making Word work for you, please refer to Word 2007 or 2010 Essentials by Corporate Training Materials.

Materials Required All of our courses use flip chart paper and markers extensively. (If you prefer, you can use a whiteboard or chalkboard instead.)

We recommend that each participant have a copy of the Training Manual, and that you review each module before training to ensure you have any special materials required. Worksheets and handouts are included within a separate activities folder and can be reproduced and used where indicated. If you would like to save paper, these worksheets are easily transferrable to a flip chart paper format, instead of having individual worksheets.

We recommend these additional materials for all workshops:

• Laptop with projector, for PowerPoint slides

• Quick Reference Sheets for students to take home

• Timer or watch (separate from your laptop)

• Masking tape

• Blank paper

Maximizing Your Training Power We have just one more thing for you before you get started. Our company is built for trainers, by trainers, so we thought we would share some of our tips with you, to help you create an engaging, unforgettable experience for your participants.

• Make it customized. By tailoring each course to your participants, you will find that your results will increase a thousand-fold.

o Use examples, case studies, and stories that are relevant to the group.

o Identify whether your participants are strangers or whether they work together. Tailor your approach appropriately.

o Different people learn in different ways, so use different types of activities to balance it all out. (For example, some people learn by reading, while others learn by talking about it, while still others need a hands-on approach. For more information, we suggest Experiential Learning by David Kolb.)

• Make it fun and interactive. Most people do not enjoy sitting and listening to someone else talk for hours at a time. Make use of the tips in this book and your own experience to keep your participants engaged. Mix up the activities to include individual work, small group work, large group discussions, and mini-lectures.

• Make it relevant. Participants are much more receptive to learning if they understand why they are learning it and how they can apply it in their daily lives. Most importantly, they want to know how it will benefit them and make their lives easier. Take every opportunity to tie what you are teaching back to real life.

• Keep an open mind. Many trainers find that they learn something each time they teach a workshop. If you go into a training session with that attitude, you will find that there can be an amazing two-way flow of information between the trainer and trainees. Enjoy it, learn from it, and make the most of it in your workshops.

And now, time for the training!

Icebreakers

Each course is provided with a wide range of interactive Icebreakers. The trainer can utilize an Icebreaker to help facilitate the beginning of the course, as it helps “break the ice” with the participants. If the participants are new to each other, an icebreaker is a great way to introduce everyone to each other. If the participants all know each other it can still help loosen up the room and begin the training session on positive note. Below you will see one of the icebreakers that can be utilized from the Icebreakers folder.

Icebreaker: Friends Indeed

Purpose

Have the participants moving around and help to make introductions to each other.

Materials Required

• Name card for each person • Markers

Preparation

Have participants fill out their name card. Then, ask participants to stand in a circle, shoulder to shoulder. They should place their name card at their feet. Then they can take a step back. You as the facilitator should take the place in the center of the circle.

Activity

Explain that there is one less place than people in the group, as you are in the middle and will be participating. You will call out a statement that applies to you, and anyone to whom that statement applies must find another place in the circle.

Examples:

• Friends who have cats at home • Friends who are wearing blue • Friends who don’t like ice cream

The odd person out must stand in the center and make a statement.

The rules:

• You cannot move immediately to your left or right, or back to your place. • Let’s be adults: no kicking, punching, body-checking, etc.

Play a few rounds until everyone has had a chance to move around.

Training Manual Sample

On the following pages is a sample module from our Training Manual. Each of our courses contains twelve modules with three to five lessons per module. It is in the same format and contains the same material as the Instructor Guide, which is then shown after the Training Manual sample, but does not contain the Lesson Plans box which assists the trainer during facilitation.

The Training Manual can be easily updated, edited, or customized to add your business name and company logo or that of your clients. It provides each participant with a copy of the material where they can follow along with the instructor.

Sample Module: Overcoming Procrastination We all procrastinate from time to time. Procrastination occurs when we avoid tasks that we find unpleasant. Even if we perform other work-related tasks instead of the ones we dislike, we are guilty of procrastination. Unfortunately, procrastination will hinder our long-term success. With the proper skills, you can overcome procrastination.

Procrastination is the art of keeping up with yesterday.

Don Marquis

Eat That Frog!

Mark Twain has a saying that applies to procrastination:

If the first thing you do each morning is to eat a live frog, you can go through the day with the satisfaction of knowing that that is probably the worst thing that is going to happen to you all day long!

Brian Tracy named his course on time management “Eat that Frog” because of this saying. The frog is anything that you do not want to do. Basically, you should complete your dreaded tasks first. Getting them out of the way will provide you with a sense of accomplishment and keep you from procrastinating. Always begin with the task that is the hardest and most significant, and you will be less tempted to procrastinate on other activities.

Just Do It

When you dislike a particular task, it is easy to procrastinate. Whether you spend time checking email or looking at Instagram, you are procrastinating. You need to do more than identify when you procrastinate. You need to discover why.

• Discover your obstacles: What do you choose over your tasks?

• Discover ways to remove obstacles: Ask for support, and take action. For example, you could turn off the Internet and your phone.

• Reward yourself: Make the task fun, and use small rewards as incentive.

Once you have identified your frogs and obstacles, the only answer is take action. Make the tasks that you want to avoid part of your daily routine. Schedule the tasks into your calendar. Once they become habit, you will find them easier to accomplish. Once you have scheduled the time to accomplish your tasks, you must follow through. Resist the temptation to procrastinate with your favorite time waster. Just do it.

The 15 Minute Rule

Lack of time is a common excuse for not completing a task. We often overestimate the time that it takes to complete tasks, but the 15 minute rule allows you to accurately time your tasks. When you follow the 15 minute rule, you set a timer for 15 minutes and work on a task. You should stop working on the task when the time is up. You will be surprised by how many tasks you complete within the 15 minutes. When you are not able to complete a task within 15 minutes, schedule 15 minutes

the next day for the same task. This allows you to make consistent progress. You will also be able to better estimate how long a similar task will take.

Chop It Up

The size of a project can also contribute to procrastination. It is easy to become overwhelmed by a large project. The key to overcoming procrastination is to chop up the large project into smaller tasks. Rather than looking at the entire project, focus on the single task. This will prevent you from becoming overwhelmed by the enormity of the work you must complete. For example, you could break a large report into different tasks such as brainstorming, outlining, writing, etc. This

technique will create a sense of achievement with each step and improve motivation, allowing you to stay focused as you reach the end of the entire project.

Case Study

Carl’s manager assigned him the task of running a self-audit on the department. Carl was overwhelmed by the task. Every time he requested information from someone, he would spend 20 minutes chatting. He constantly checked email and immediately replied to all messages. Carl knew that he was falling behind, but it did little to motivate him. After an interesting exchange with his manager, Carl realized that he needed to take action. He broke the audit down into smaller segments, and avoided

chatting with people. He even established set times to check email. After a few days, Carl began to see progress. This motivated him to continue the work. Despite the setback, Carl managed to finish on time.

Sample Module: Review Questions

1. What is the Frog?

a) Boring task b) Dreaded task c) Important task d) Unimportant task

2. The frog you begin with should be the hardest and _____.

a) Most complicated b) Least complicated c) Most boring d) Most significant

3. What is the action that you take when procrastinating?

a) Obstacle b) Frog c) Reward d) Incentive

4. What will rewards provide?

a) Obstacles b) Identification of needs c) Incentive d) Action

5. What should you do if you have not completed the task within 15 minutes?

a) Cease the task b) Continue working c) Start over the next day d) Time how much longer the task takes

6. What is a common excuse for not completing a task?

a) Disinterest b) Not in job description c) Lack of time d) Too complicated

7. What can happen when you are assigned large projects?

a) Feel motivated b) Feel overwhelmed c) Avoid procrastination d) Planning is easy

8. What does completing small parts of a project create?

a) Feeling overwhelmed b) Motivation c) Interest d) Sense of achievement

9. What did Carl do when requesting information?

a) Avoid conversation b) Chat for 20 minutes c) Verify information d) Send emails

10. When did Carl finish the project?

a) On time b) A week late c) A day late d) Early

Instructor Guide Sample

On the following pages is a sample module from our Instructor Guide. It provides the instructor with a copy of the material and a Lesson Plans box. Each Instructor Guide and Training Manual mirrors each other in terms of the content. They differ in that the Instructor Guide is customized towards the trainer, and Training Manual is customized for the participant.

The key benefit for the trainer is the Lesson Plan box. It provides a standardized set of tools to assist the instructor train that particular lesson. The Lesson Plan box gives an estimated time to complete the lesson, any materials that are needed for the lesson, recommended activities, and additional points to assist in delivering the lessons such as Stories to Share and Delivery Tips.

Sample Module: Overcoming Procrastination We all procrastinate from time to time. Procrastination occurs when we avoid tasks that we find unpleasant. Even if we perform other work-related tasks instead of the ones we dislike, we are guilty of procrastination. Unfortunately, procrastination will hinder our long-term success. With the proper skills, you can overcome procrastination.

Procrastination is the art of keeping up with yesterday.

Don Marquis

Eat That Frog!

Mark Twain has a saying that applies to procrastination:

If the first thing you do each morning is to eat a live frog, you can go through the day with the satisfaction of knowing that that is probably the worst thing that is going to happen to you all day long!

Brian Tracy named his course on time management “Eat that Frog” because of this saying. The frog is anything that you do not want to do. Basically, you should complete your dreaded tasks first. Getting them out of the way will provide you with a sense of accomplishment and keep you from procrastinating. Always begin with the task that is the hardest and most significant, and you will be less tempted to procrastinate on other activities.

Estimated Time 10 minutes

Topic Objective Introduce the concept of eating the frog.

Topic Summary Eat That Frog

Consider frogs that should be eaten.

Materials Required Flipchart/board and marker

Planning Checklist None

Recommended Activity Ask volunteers to share their frogs. List these on the flipchart/board. Discuss why these tasks are frogs.

Stories to Share Share any personal or relevant stories.

Delivery Tips Encourage everyone to participate.

Review Questions Where does the saying eat the frog come from?

Just Do It

When you dislike a particular task, it is easy to procrastinate. Whether you spend time checking email or looking at Instagram, you are procrastinating. You need to do more than identify when you procrastinate. You need to discover why.

• Discover your obstacles: What do you choose over your tasks?

• Discover ways to remove obstacles: Ask for support, and take action. For example, you could turn off the Internet and your phone.

• Reward yourself: Make the task fun, and use small rewards as incentive.

Once you have identified your frogs and obstacles, the only answer is take action. Make the tasks that you want to avoid part of your daily routine. Schedule the tasks into your calendar. Once they become habit, you will find them easier to accomplish. Once you have scheduled the time to accomplish your tasks, you must follow through. Resist the temptation to procrastinate with your favorite time waster. Just do it.

Estimated Time 15 minutes

Topic Objective Introduce ways to stop procrastination.

Topic Summary Just Do It

Discuss how to remove obstacles and end procrastination.

Materials Required 01-Just Do It

Planning Checklist None

Recommended Activity Complete the worksheet individually. Share your answers with the rest of the class.

Stories to Share Share any personal relevant stories.

Delivery Tips Encourage everyone to participate.

Review Questions What action can you take to stop procrastinating?

The 15 Minute Rule

Lack of time is a common excuse for not completing a task. We often overestimate the time that it takes to complete tasks, but the 15 minute rule allows you to accurately time your tasks. When you follow the 15 minute rule, you set a timer for 15 minutes and work on a task. You should stop working on the task when the time is up. You will be surprised by how many tasks you complete within the 15 minutes. When you are not able to complete a task within 15 minutes, schedule 15 minutes

the next day for the same task. This allows you to make consistent progress. You will also be able to better estimate how long a similar task will take.

Estimated Time 10 minutes

Topic Objective Introduce the 15 minute rule.

Topic Summary 15 Minute Rule

Discuss the 15 minute rule.

Materials Required Flipchart/board and marker

Planning Checklist None

Recommended Activity Ask the class to share tasks that they avoid because they fear there is not enough time. List these tasks on the flipchart/board. Discuss your experiences with these tasks.

Stories to Share Share any personal, relevant stories.

Delivery Tips Encourage everyone to participate.

Review Questions What is the 15 minute rule?

Chop It Up

The size of a project can also contribute to procrastination. It is easy to become overwhelmed by a large project. The key to overcoming procrastination is to chop up the large project into smaller tasks. Rather than looking at the entire project, focus on the single task. This will prevent you from becoming overwhelmed by the enormity of the work you must complete. For example, you could break a large report into different tasks such as brainstorming, outlining, writing, etc. This

technique will create a sense of achievement with each step and improve motivation, allowing you to stay focused as you reach the end of the entire project.

Estimated Time 15 minutes

Topic Objective Introduce chopping up tasks.

Topic Summary Chop It Up

Practice chopping up tasks.

Materials Required 02-Chop It Up

Planning Checklist None

Recommended Activity Complete the worksheet individually. Share your answers with the rest of the class.

Stories to Share Share any personal, relevant stories.

Delivery Tips Encourage everyone to participate.

Review Questions Why chop up projects?

Case Study

Carl’s manager assigned him the task of running a self-audit on the department. Carl was overwhelmed by the task. Every time he requested information from someone, he would spend 20 minutes chatting. He constantly checked email and immediately replied to all messages. Carl knew that he was falling behind, but it did little to motivate him. After an interesting exchange with his manager, Carl realized that he needed to take action. He broke the audit down into smaller segments, and avoided

chatting with people. He even established set times to check email. After a few days, Carl began to see progress. This motivated him to continue the work. Despite the setback, Carl managed to finish on time.

Estimated Time 10 minutes

Topic Objective Outline the Overcoming Procrastination I case study.

Topic Summary Case study

Discuss the importance of understanding what causes procrastination.

Materials Required None

Planning Checklist None

Recommended Activity Discuss the outcome of the case study. What were Carl’s obstacles?

Stories to Share Share any personal, relevant stories.

Delivery Tips Encourage everyone to participate.

Review Questions What made Carl attempt to stop procrastination?

Sample Module: Review Questions

1. What is the Frog?

a) Boring task b) Dreaded task c) Important task d) Unimportant task

The frog is the dreaded task. The dreaded task should be tackled first.

2. The frog you begin with should be the hardest and _____.

a) Most complicated b) Least complicated c) Most boring d) Most significant

The frogs you begin with should be the hardest and most significant. These tasks lend themselves to procrastination.

3. What is the action that you take when procrastinating?

a) Obstacle b) Frog c) Reward d) Incentive

Obstacles are choices that we make to avoid tasks. Identifying obstacles will help you avoid falling into their trap.

4. What will rewards provide?

a) Obstacles b) Identification of needs c) Incentive d) Action

Rewards provide incentive. Rewarding yourself will help you overcome procrastination.

5. What should you do if you have not completed the task within 15 minutes?

a) Cease the task b) Continue working c) Start over the next day d) Time how much longer the task takes

Once the 15 minutes are up, you stop working on the task. The task may be continued the next day.

6. What is a common excuse for not completing a task?

a) Disinterest b) Not in job description c) Lack of time d) Too complicated

Lack of time is a common excuse for not completing a task. The 15 minute rule addresses this excuse and improves progress.

7. What can happen when you are assigned large projects?

a) Feel motivated b) Feel overwhelmed c) Avoid procrastination d) Planning is easy

Large projects can be overwhelming. Being overwhelmed can lead to procrastination.

8. What does completing small parts of a project create?

a) Feeling overwhelmed b) Motivation c) Interest d) Sense of achievement

Project that are broken down are easier to complete. As each stage is completed, a sense of achievement is created.

9. What did Carl do when requesting information?

a) Avoid conversation b) Chat for 20 minutes c) Verify information d) Send emails

Carl would spend too long chatting. This obstacle led to procrastination.

10. When did Carl finish the project?

a) On time b) A week late c) A day late d) Early

Carl was late with his project after procrastinating. He managed to finish on time by taking steps to avoid procrastination.

Activities

During the facilitation of a lesson Worksheet or Handout may be utilized to help present the material. If a lesson calls for a Worksheet or Handout it will be listed in the Lesson Plan box under Materials Required. The trainer can then utilize the Activities folder for the corresponding material and then provide it to the participants. They are all on separate Word documents, and are easily edited and customized.

Below you will see the Worksheets or Handouts that are utilized during the training of the above lesson. They are located in the Activities folder and can be easily printed and edited for the participants.

Just Do It

Consider the ways you procrastinate to answer the following questions.

What are your obstacles?

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What steps can you take to overcome your obstacles?

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How can you reward yourself for completing tasks?

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Chop It Up

Think of a task that you find overwhelming. In the space below, break it into smaller, more manageable tasks.

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Quick Reference Sheets

Below is an example of our Quick reference Sheets. They are used to provide the participants with a quick way to reference the material after the course has been completed. They can be customized by the trainer to provide the material deemed the most important. They are a way the participants can look back and reference the material at a later date.

They are also very useful as a take-away from the workshop when branded. When a participant leaves with a Quick Reference Sheet it provides a great way to promote future business.

Remove Distractions

• Office clutter: Clean up your space at the end of each day, both at home and in the office. This will help to keep you focused, and you will not be tempted to clean during a project.

• Email notification: Establish specific times to check email. Automatic notifications are distracting and cut into the time you spend on each project.

• Telephone calls: Do not take all calls. Choose a time to return calls and texts.

• Environment: Remove distractions such as books, magazines, etc., from your workstation.

Use Gamification

• Identify tasks: List the tasks/chores that you need to accomplish.

• Assign points: Assign a number of points to each task. Tasks that you typically avoid should be given more points to provide greater incentive.

• Assign rewards: Determine how many points are necessary to earn each reward. Higher point counts should be given to rewards that are more valuable. For example, an outing to a coffee shop could be 20 points, while purchasing game, book, etc., could be 120 points. The rewards will depend on what motivates you.

• Keep score: Find a method to keep track of your points that works for you. You could use a spreadsheet or list them in an app on your phone.

Chunk, Block, Tackle

When creating a “to do” list, you should keep chunk, block, and tackle in mind. The first part of this strategy should be familiar. You need to break up a large task into smaller ones.

• Chunk: Break projects into tasks that are 15 minutes or fewer.

• Block: Block out time to complete each chunk.

• Tackle: Tackle each specific task individually rather than looking at the entire project.

Implementing chunk, block, tackle, will motivate you to complete the project because you will feel a sense of accomplishment as you complete each chunk. When creating your to do list, include the project chunks that you have created rather than listing the project as a whole. You should also include the time estimate for each task.

Goal Setting and Getting Things Done

www.corporatetrainingmaterials.com © Corporate Training Materials

Certificate of Completion

Every course comes with a Certificate of Completion where the participants can be recognized for completing the course. It provides a record of their attendance and to be recognized for their participation in the workshop.

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PowerPoint Sample

Below you will find the PowerPoint sample. The slides are based on and created from the Training Manual. PowerPoint slides are a great tool to use during the facilitation of the material; they help to focus on the important points of information presented during the training.

Full Course Table of Contents

Preface ..............................................................................................................................................7

What is Courseware? ................................................................................................................................ 7

How Do I Customize My Course? .............................................................................................................. 7

Materials Required ................................................................................................................................... 9

Maximizing Your Training Power .............................................................................................................. 9

Module One: Getting Started ........................................................................................................... 11

Housekeeping Items................................................................................................................................ 11

The Parking Lot ....................................................................................................................................... 12

Workshop Objectives .............................................................................................................................. 12

Pre-Assignment ....................................................................................................................................... 13

Module Two: Overcoming Procrastination (I) .................................................................................... 14

Eat That Frog! ......................................................................................................................................... 14

Just Do It ................................................................................................................................................. 15

The 15 Minute Rule ................................................................................................................................. 16

Chop It Up ............................................................................................................................................... 17

Case Study ............................................................................................................................................... 17

Module Two: Review Questions .............................................................................................................. 19

Module Three: Overcoming Procrastination (II) ................................................................................ 22

Remove Distractions ............................................................................................................................... 22

Start Small and Build .............................................................................................................................. 23

Reward Yourself ...................................................................................................................................... 24

Set Realistic Deadlines ............................................................................................................................ 25

Case Study ............................................................................................................................................... 26

Module Three: Review Questions ........................................................................................................... 27

Module Four: Four P’s of Goal Setting ............................................................................................... 30

They Need to Be Positive ........................................................................................................................ 30

They Need to Be Personal ....................................................................................................................... 31

They Need to Be Possible ........................................................................................................................ 32

They Need to Be Prioritized .................................................................................................................... 33

Case Study ............................................................................................................................................... 34

Module Four: Review Questions ............................................................................................................. 35

Module Five: Improving Motivation ................................................................................................. 38

Remember Peak Moments ..................................................................................................................... 38

Write Down Your Goals .......................................................................................................................... 39

Use Gamification .................................................................................................................................... 40

Track Your Progress ................................................................................................................................ 41

Case Study ............................................................................................................................................... 42

Module Five: Review Questions .............................................................................................................. 43

Module Six: Wise Time Management ............................................................................................... 46

Urgent/Important Matrix ....................................................................................................................... 46

The 80/20 Rule ........................................................................................................................................ 48

Utilize a Calendar .................................................................................................................................... 49

Create a Ritual ........................................................................................................................................ 50

Case Study ............................................................................................................................................... 51

Module Six: Review Questions ................................................................................................................ 52

Module Seven: Tips for Completing Tasks ......................................................................................... 55

One Minute Rule ..................................................................................................................................... 55

Five Minute Rule ..................................................................................................................................... 56

Break Up Large Tasks.............................................................................................................................. 57

Utilize Technology ................................................................................................................................... 58

Case Study ............................................................................................................................................... 59

Module Seven: Review Questions ........................................................................................................... 60

Module Eight: Increase Your Productivity ......................................................................................... 63

Repeat What Works ................................................................................................................................ 63

Get Faster ............................................................................................................................................... 64

Remove “Should” from Your Dictionary .................................................................................................. 65

Build on Your Successes .......................................................................................................................... 66

Case Study ............................................................................................................................................... 67

Module Eight: Review Questions ............................................................................................................ 68

Module Nine: “To Do” List Characteristics ......................................................................................... 71

Focus on the Important .......................................................................................................................... 71

Chunk, Block, Tackle ............................................................................................................................... 72

Make It a Habit ....................................................................................................................................... 73

Plan Ahead .............................................................................................................................................. 74

Case Study ............................................................................................................................................... 75

Module Nine: Review Questions ............................................................................................................. 76

Module Ten: Smart Goals ................................................................................................................. 79

Specific .................................................................................................................................................... 79

Measurable ............................................................................................................................................. 80

Attainable ............................................................................................................................................... 81

Realistic ................................................................................................................................................... 82

Timely ..................................................................................................................................................... 83

Case Study ............................................................................................................................................... 84

Module Ten: Review Questions .............................................................................................................. 85

Module Eleven: Mistakes Will Happen .............................................................................................. 88

Accept It .................................................................................................................................................. 88

Bouncing Back......................................................................................................................................... 89

Adapt and Learn from Them ................................................................................................................... 90

If Needed, Ask for Help ........................................................................................................................... 91

Case Study ............................................................................................................................................... 92

Module Eleven: Review Questions .......................................................................................................... 93

Module Twelve: Wrapping Up .......................................................................................................... 96

Words from the Wise .............................................................................................................................. 96

Review of Parking Lot ............................................................................................................................. 96

Lessons Learned ...................................................................................................................................... 96

Completion of Action Plans and Evaluations .......................................................................................... 97