Goal Digger / Volume 1 / 2009

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The Goal Digger is the bi-monthly publication serving the SERVPRO of Pen-Del, SERVPRO of Southern New Jersey, SERVPRO of the Carolinas family of Trainerships and Associates.

Transcript of Goal Digger / Volume 1 / 2009



P E N N - D E L ,




C A R O L I N A S ,






The Goal DiggerVolume 1 2009

How is your 2020 Vision?SERVPROs goal by the year 2020 is $5,000,000,000! 2009 we will hit our first Billion dollars. What do we need to do as a team to get there? First off, keep it simple...if we grow at a 15% rate per franchise per year, we will contribute to that huge goal. What do you need to do to grow 15% per year? One sales rep, introduce Roles and Responsibilities so that everyone on your teams know what they need to do. $5,000,000,000 is doable! Team Nunan will do an excess of $500,000,000 in that timeframe...how much of that do you want? How is your 2020 vision? Can you see clearly...growth in your business, having it fully managed and debt free, running a 20% profit margin on a business doing $5,000,000? We see it just as clear as a bell! We are excited about the future with State Farm, National Accounts, Large Loss and ongoing growth in diversified markets. The FFAs will be winding up soon...take time to plan and utilize it, attend the area meetings, get your people certified in WRT and ASD and focus where you need to go. Management is going to be the key, so utilize Stages of Development and Roles and Responsibilities. Your trainers will be working with you to get there! Dont get caught up in the DOOM and GLOOM of the newspaper and media saying it is going to be a bad year...this is going to be the best year on record! By focusing on the future, staying positive and servicing the needs of your customers our 2020 vision is clear as a bell. Lets have an AMAZING 2009!

2008 Accomplishments

1 High Volume Meeting 2 Awards Banquets 8 New Franchises 1368 Monthly phone contacts 2780 Visitation hours 7 IICRC Classes 18 Statewide Meetings 126 CE Classes 456 Associate Visitations 228 Subcontract Audits 114 Director Visits to Associates 322 Employees in ECTP 260 Sales Routes Run 5 Sales Meetings 28 Production Classes Held 54 Franchises through SMSP 76 Franchises using FAST

Success usually comes to those who are too busy to be looking for it. -Henry Thoreau

Chuck and Chris Nunan

Save The DatesMarch 6-8, 2008 The Carolinas Awards Embassy Suites Charleston, SC 843-958-2400

March 20-22, 2008 Penn Del, SNJ Awards Hershey Lodge Hershey, PA 717-533-3311

April 30-May 3, 2008 Extreme Volume Retreat Embassy Suites Deerfield Beach Resort and Spa Fort Lauderdale, FL 954-426-0478MAKE RESERVATIONS ASAP AND RSVP TO THE PENN DEL OFFICE BY FEB. 2ND

2009 GoalsSERVPRO of Penn Del, Southern New Jersey and The CarolinasLong Term Goals

To have every franchise fully managed and debt free To have each franchise have an average volume of $500,000 by 12/31/2009 Per Capita per Associate to $10 by 12/31/2011 To sell every franchise in our territory by 12/31/2015 To double revenue in Team Nunan by 12/31/2013 15% increase in volume To sell 15 franchises One marketing rep per franchise Roles and Responsibilities for each team member for each franchise Chemical Sales 2009 : Each franchise no less .64% of sales volume Manage productivity of team All complaints closed at an average of 20 days Audits rejected from Corporate at less than 10% Green light status no less than 95% RRRG Water Audits no less than 85%

2009 Goals

Financial Peace Universitys 3rd Semester is coming!We are offering these classes in Eastern North Carolina, Penn Del Training Center and Pittsburgh all on the following dates: February 25th March 18th April 8th May 6th There is no better way to get your financial house in order or to help your team member...this is the best investment you can make in anybody is to help them become debt free!

Servpro of Sussex Co., Delaware Ray and JoAnn Hopkins and their administrative staff, Shelly and Brooke, every year participate in the Hospice Tree decorating event at Christmas time. Each year they use a different theme for their tree. The trees are donated towards an auction that benefits the local Hospice Program. What a way to give back to the community! Thank you JoAnn, Ray and staff!Submitted by Kathy Harris

FIBER IDENTIFICATION By: Dave LymanTo avoid damaging carpets or upholstery during the cleaning process, it is important for cleaning technicians to know whether they are dealing with a synthetic or natural fiber. They should request permission to snip a fiber sample from the closet, corner, inside the cushion, or another inconspicuous place. Cleaning technicians should perform a burn test, paying close attention to the color of the flame, smoke, odor, and ash. Synthetic fibers will pull away from the heat, while natural fibers do not. Both nylon and olefin have a blue base and orange tip when burning, and they produce little smoke and a hard round bead after the flame is extinguished. However, nylon smells waxy when burned, while olefin smells like burning tar. Both polyester and wool have orange flames, but polyester will drip, create black smoke and a hard, round ash, and smell sweet or fruity as it burns. Wool, meanwhile, will self-extinguish, leave a crumbly ash, and smell like burning hair. Once the fiber is identified, cleaning technicians know what cleaning method, products, and moisture level are required.

Most of our obstacles would melt away if instead of cowering before them, we should make up our minds to walk boldly through them. -Orison Swett Marden

The Top 10 Steps to Set and Achieve Your Goals - Every Time!by Dr. Philip E. Humbert Submitted by: John WisniewskiIts been said that everyone has goals, whether we know it or not. We have goals to keep our current job, or to get a different one. We have goals to save for the future, or to travel, take a vacation, or purchase the things we need and want to make our lives more enjoyable. An important distinction, however, is that top achievers are very intentional and focused on their goals, while many of the rest of us are not. Top achievers know that the wording, structure, timing and format of a goal can make its achievement much easier or far more difficult. Top achievers understand the basic skills for setting and reaching their goals, every time! They know how to design goals that create success. Here are the 10 most important steps to set and achieve your goals: 1. Reachable goals are SPECIFIC. Top achievers know that to reach their goals, the brain must know exactly, precisely, what they are trying to accomplish. Never word a goal with vague terms like some or a little bit, or more. Be specific! If you want to lose 8 pounds and reach a weight of 175, specify those exact numbers. If you want to save $200 this month, be exact. Your brain can help you accomplish almost anything if it knows precisely what you are aiming for. 2. Reachable goals are SIMPLE. Many people describe their goals in complex terms of retiring on the beach in Hawaii, with nice cars and lots of money, and. Their list goes on and on. Any ONE of those things is a great goal, but the combination becomes over whelming and the brain gets confused. If you want to retire in Hawaii, just say so! If you want to increase your sales by 10% this month, say so! Keep your goals simple, clear, and focused. 3. Reachable goals are SIGNIFICANT. No one can muster the enthusiasm, hard work and courage to reach a goal they dont really care about. A reachable goal is one you really, really, REALLY want! Its something that will change your life, enhance your health or wealth, and make you proud. It gets your juices flowing, gets you up in the morning, and keeps you going all day long, because it is important! Set goals that are worth achieving! 4. Reachable goals are STRATEGIC. High achievers know that the best goals accomplish many great outcomes, all at one time. Running a 10K race will almost certainly: 1) feel great! 2) help you lose weight. 3) lower your cholesterol level 4) strengthen your heart 5) lower your risk of heart disease 6) increase your energy and stamina, and 7) improve your outlook. Design your goals to strategically impact as many areas of your life as possible. Youll have more reasons to reach your goal and more excitement when you do! 5. Reachable goals are MEASURABLE. A goal without a measurable outcome is just a pipe-dream. You cant achieve a pound of happiness or 6 inches of self-esteem, but you CAN get a new job. You CAN run a mile in under 7 minutes, or do 100 sit-ups. Someone has wisely observed that, What gets measured, gets done. Define your goals in terms of height, weight, dollars, inches, or hours. Then measure your progress until you achieve your desired outcome. 6. Reachable goals are RATIONAL. To reach your goal, you will need a plan, a path, and a vehicle for getting there. Your goals must make sense! When you explain them to friends and family, your goals should create excitement, draw support, and encouragement. Your goals should be just out of reach, but not out of sight! You want to stretch to be your best, not strain after impossible dreams. Set goals you CAN and WILL achieve! 7. Reachable goals are TANGIBLE. Choose goals that you can see, hear, smell or touch. Go for things you will enjoy and that you can clearly visualize. The brain has a hard time going for financial security, but it can visualize a bank statement with nice, large numbers on it! Define your goals in terms that excite the senses, then go for it with all your heart! 8. Reachable goals are WRITTEN. High achievers always know precisely what they want, because theyve written it down. Often, they write a short description of their goals every single morning, as a personal reminder of their priorities and their objectives. The act of writing your goals down vastly increases your chance of success. Write i