Go Digital with Atos Syntel’s Digital One · 2018. 10. 9. · digital era. Atos Syntel Digital...
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Digital Starts With the Customer Digital technologies enable organisations to fundamentally transform their relationship with customers to drive speed to market, enhance customer engagement, and drive new growth channels. Atos Syntel’s three-layered, customer focused approach drives digital transformation from the customer touch-points to the back-end systems, processes, and infrastructure of the organisation. Digital technologies like mobility, social, big data analytics, and cloud have reached critical masses and are driving disruptive change across the world. Industry leaders are facing competition from digital start-ups that leverage the power of these emerging technologies to create new sources of competitive advantage, different business models, and fundamentally alter the economic structure of their industries. Incumbents are threatened by technology disruption in the short term, but have an unprecedented growth opportunity to build on their core strengths and harness the power of digital technologies to drive competitive advantage in the digital era. Atos Syntel Digital One™ partners with organisations to evolve them to digital enterprises. Go Digital with Atos Syntel’s Digital One D I G I T A L B A C K B O N E C U S T O M E R I N S I G H T C U S T O M E R E N G A G E M E N T Customer Analytics Streaming Analytics Applications Processes Infrastructure Customer Experience Access Channel Customer Enterprise Digital One TM Three-tier Approach WHY US? • Size, Scale and History —24,000+ associates at 30+ offices in four continents. • Solutions for the Digital Age — Evolve the core to drive efficiency, agility and value; Go digital to engage customers, discover new insights and create a more connected enterprise. • “Customer for Life” Philosophy — Focus on world-class customer service with the agility to meet changing client needs • Investing in Excellence — Sustained investments in world-class facilities, domain expertise, IP-based solutions, tools and accelerators • Integrated IT and KPO — Tight technology and process alignment; Industry and domain-focused solutions
Transcript of Go Digital with Atos Syntel’s Digital One · 2018. 10. 9. · digital era. Atos Syntel Digital...
Digital Starts With the Customer
Digital technologies enable organisations to fundamentally transform their relationship with customers to drive speed to market, enhance customer engagement, and drive new growth channels. Atos Syntel’s three-layered, customer focused approach drives digital transformation from the customer touch-points to the back-end systems, processes, and infrastructure of the organisation.
Digital technologies like mobility, social, big data analytics, and cloud have reached critical masses and are driving disruptive change across the world. Industry leaders are facing competition from digital start-ups that leverage the power of these emerging technologies to create new sources of competitive advantage, different business models, and fundamentally alter the economic structure of their industries.Incumbents are threatened by technology disruption in the short term, but have an unprecedented growth opportunity to build on their core strengths and harness the power of digital technologies to drive competitive advantage in the digital era. Atos Syntel Digital One™ partners with organisations to evolve them to digital enterprises.
Go Digital with Atos Syntel’s Digital One
DIG
ITAL
BACKBONE
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STO
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INSIG
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CU
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StreamingAnalyticsApplications
Processes
Infrastructure
CustomerExperience
AccessChannel
Customer
Enterprise
Digital OneTM Three-tier Approach
WHY US?
• Size, Scale and History—24,000+ associatesat 30+ offices in four continents.
• Solutions for the Digital Age— Evolve the core to drive efficiency, agility and value; Go digital to engage customers, discover new insights and create a more connected enterprise.
• “Customer for Life” Philosophy — Focus on world-class customer service with the agility to meet changing client needs
• Investing in Excellence —Sustained investments in world-class facilities, domain expertise, IP-based solutions, tools and accelerators
• Integrated IT and KPO— Tight technology and process alignment; Industry and domain-focused solutions
Customer Engagement • Ensure a consistent multi-channel customer experience• Focus on touch-points between customers, the enterprise, and the experience delivered through these touch-points• Leverage technology-driven communication channels to augment traditional customer access channels• Provide a hassle-free and engaging user experience using touchscreen form factors and responsive web design
Customer Insight • Deliver a highly personalised experience through a well-rounded understanding of individual customer likes, choices, and
preferences• Enhance customer experience by providing relevant, real-time, and actionable information• Use analytics to gain insight into individual customer’s behavior and sentiments• Enable targeted campaigns to enhance lifetime customer value
Digital Backbone • Consists of business processes, technology applications, and infrastructure to enable and power the digital enterprise• Enables quicker processing through automated workflows• Integrate and connect core transaction applications to mobile solutions through solutions like application programming interfaces• Enable secure and scalable anytime, anyplace, any device access to business transactions with cloud-based infrastructure
Go Digital with Atos Syntel’s Digital One
© 2018, SYNTEL INC.
Atos Syntel Digital One enables enterprises to transform into digital enterprises by leveraging the power of mobility, social, Big Data Analytics, Internet of Things and cloud technologies. Digital One combines Atos Syntel’s domain and enterprise systems expertise with next-generation technology capabilities to deliver end-to-end digital transformation to drive business outcomes.
Socio One Mobile One Analytics One Connect One
· Socio Serve· Socio Buy
· ResponsiveBuilder
· Smart Mobi
· AnalyticsWorkbench
· Customer 3600
· ConText
· Connect OneFramework
• Cargo Management• Crew Scheduling and
Management• Performance Dashboards• HR, Payroll, and Timesheet
Processes• Sales Performance Reporting
• IT Management Dashboards• Airport and Flight Operations• Customer Booking/
Reservations• Baggage Tracking• Passenger Check-in• Promotional Fares
Digital One for Aviation
Atos Syntel’s digital solutions for the aviation industry include
Digital One – Three-tier approach
Digital One Cross Industry Solutions
For more information, visit us at www.atos-syntel.net
