GLOCO Product Assurance System

Team 2May 5, 2012

Alex BlokkerJoseph HallJohn LongmireRachel NoiseuxStan Rajan

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Business Problem

GLOCO Supply Chain• Primary diversion on high-end medical device

equipment• Various distributors, manual touch points

Product Counterfeiting• Brand deterioration• Increased consumer risk• Revenue loss (3% Annual Pacemaker Sales in

2010 - $24M)

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New Service Offering - GPA• GLOCO Product Assurance (GPA) system

• Increase product revenue ($24M+ annually)• Reduce risk to GLOCO, customers, patients

• GLOCO will utilize RFID tracking for enhanced tracking and authenticity verification of pacemakers for GPA subscribers

• GPA Customer Benefits• Notification of fraud or product issues (recalls) prior to

use• Reduced risk to patients implanted with these devices• Eliminates manual paperwork and data entry for

tracking

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Use Cases: Verification & Warranty

GLOCO

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During pre-op, the pacemaker is scanned for both its RFID and barcode. A unique ID (surgery code, patient id, etc.) is entered or scanned as well.

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GPA transmits the data to GLOCO where the product codes are matched and the device is checked for any known issues.

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The pre-op user receives notification immediately with the product’s authenticity, viability, etc.

4After processing the warranty information, GLOCO sends the hospital an electronic record of the warranty, thus eliminating any manual paperwork.

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Functional Requirements Solution

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The user must be able to:

• Select GPA function

• Conduct product verification

• Warranty registration

• Conduct inventory update

• Input alphanumeric data

GLOCO must be able to:

• Store ERP data using GS1 standards

• Ability to provision RFID tag

GPA Technical Architecture

1. Product Serialization and RFID Management: SAP Auto ID2. GPA Mobile Application

3. G-WARP extensions4. ERP extensions

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4

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Data ManagementGS1 Standards for Healthcare Data Used

• Global Location Number (GLN)• Global Trade Item Number (GTIN)

Data Collected from two main sources:• GLOCO• The Customer (Hospital)

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Deployment Considerations

Time to market• Minimize patient risk and revenue loss

Minimize impact on current operations• Mitigate project risks; Establish contingencies

Identify roadblocks early• Upfront design and assessment

Create frequent success milestones• 4 Phased Approach

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System DeploymentPhase 1: Set-Up

• Acquire and Install Dev resources• User Interviews• Technical Assessment• Software Spec document• Technical Gap assessment• Reference Architecture

Phase 2: AUTO-ID• AUTO-ID Install• ERP Integration• Floor equipment install and config• Floor equip testing• Floor user training• Testing• Parallel usage• Cutover

Phase 3: G-WARP• G-WARP development• Integration to ERP• Outbound messaging dev• Testing• Promote to Production• Go Live / cutover

Phase 4: GPA• Configure Environments• Mobile App Dev• Agile Test Iteration 1• Agile Test Iteration 2• Code Complete• Testing• Promote to Production• Go live

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Operational GovernanceRoles Responsibilities ParticipantsGPA Executive Project Sponsor

Secures spending authority and resources for the project

Champions the project to the enterprise Stays up to date on project activities The ultimate decision makers for the project

GLOCO CFO

GPA Project Steering Committee

Provide project oversight and control Champions project the key organizations Approve project deliverables Provide issue resolution Approve scope changes

GLOCO PMO, Application Delivery, Technology & Operations , Manufacturing, Distribution

Coeur Hospital

GPA Project Manager

Ensures Project Team completes the project Develops Project Plan with Project Team Secure approval of deliverables from Steering

Committee Report and escalate issues to the Steering

Committee

GLOCO Project Manager

GPA Project Team

Produce Deliverables Execute Project Plan tasks Train End Users

Application Developers Systems Analysts Business Analysts from

Manufacturing and Distribution

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User EnablementDeployment Team• Sales Representative• Training Staff• Technical Resource

Training• Enhance support from GLOCO Warranty staff (FAQ’s)• Customer staff training with rollout• Follow-up training sessions as usage

expands

Communication• Leverage Sales Representative communication channels• Coordinate demonstrations and technical consultations• Relay timeline for new products

RolloutPlan

Training

Knowledge Management

Commun-ication

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User EnablementDeploying the Product• Assigned Deployment Team• Rollout by Product• Enhance Current Support Channels

Launching the Service• Leverage Corporate Systems

• Issue Tracking, Product Feedback• Iterative Documentation

• FAQ, Deployment Tips

RolloutPlan

Training

Knowledge Management

Commun-ication

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Operational Readiness

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End User

1st Level Help Desk

2nd Level Application

Support

3rd Level Developer

Support

Customer Support Processors

Open IncidentPerform RCA

Send Solution to End User

Search Knowledge Repository

Confirm Bug / Open Change

Ticket / Supply Patch

Confirm Solution

GPA Prototype

• Users scan the product they wish to register

• RFID tag is on each pacemaker package

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GPA Prototype

• RFID scan returns the product’s authenticity

• Registration of product can be determined based upon information presented

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GPA Prototype

• Procedure ID must be provided for registration

• Keypad or scanning of barcode will enter the procedure ID

• Procedure ID ties the product to a patient

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Success Metrics

Business Benefit

• Increase warranty information collected by 25%

• Decrease the use of expired products to 1%

Application Performance

• 99.99% availability• < 4 second response time on

inquiries

Project Milestones

• Deliver the project within 10% of the projected budget

• Deliver 90% of milestones on time

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GLOCO Product Assurance:Driving Higher Revenues, Higher Profits, and

Higher Brand Value for GLOCO

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Q & A

Any Questions?

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