GlobalExchanges Latin America -...

© 2007 CPM Braxis, all rights reserved Strictly Confidential. Please do not distribute.

GlobalExchanges Latin America April 2nd, 2009

© 2009 CPM Braxis, all rights reserved •  Strictly confidential. Please do not distribute.

Contents

2

 CPM Braxis Overview

 Business Drivers for English Skills

  Challenges in Developing English Skills

  Overall Approach to English Development

  Results

© 2009 CPM Braxis, all rights reserved •  Strictly confidential. Please do not distribute. 3

Contents





  Results

© 2009 CPM Braxis, all rights reserved •  Strictly confidential. Please do not distribute. 4 4

CPM Braxis History

Infrastructure Full IT Services Provider

IT Consulting

2006 2004

IT Nearshore Outsourcing

Latin America’s Leading IT Services Provider

1982 2007 2003 2000

Establishment of the first Software Factory in Brazil

1992

CPM and Braxis Merger

1995 1998

SAP Platinum

Local Partner


CPM Braxis Vision and Mission

VISION Be one of the top 10 global IT companies, and

be recognized for the excellence of our services.

MISSION

  Obsessively seek results for our clients

  Passionately develop and value our team's talent

  Tirelessly drive growth and profit for our shareholders

  Be ecologically-aware and socially-responsible citizens of the world


Consistent Culture and Values

6

CPM Braxis Organizational Climate Assessment

1. Commitment to clients & results

2. We are all responsible for CPM Braxis success

3. Recognize, value and develop talents

4. Over-deliver and seek excellence

5. Meet commitments on time and with quality

6. Act with a sense of urgency

7. Build solutions as a team

8. Communicate in a constructive manner

9. Dedicate to continuous learning

10. Approach solutions with an innovative

attitude

Ethics • Respect • Pride • Commitment • Teamwork • Enthusiasm • Creativity • Credibility


Headcount Profile

Total Resources by Area

Areas FTEs

Application outsourcing 2,511

Infrastructure solutions 1,483

IT consulting 84

Business solutions 722

Corporate areas 582

Total 5,382


Contents

8





  Results


Global Reach, Global Clients

Colombia

Chile

Costa Rica Guatemala Mexico

United States

Switzerland

Denmark France

Dominican Republic Panama

Brazil

Argentina

Venezuela Singapore

United Kingdom German


240 Large Clients

27 Forbes 2,000 Companies

6 of Brazil’s 10 largest

companies

8 of LATAM’s 20 Largest

Banks

Every major Telecom company

in Brazil

10

Selected Major Clients

10

Note: Several important clients are not listed due to confidentiality agreements

Financial Services Manufacturing and Retail Telecom


CPM Braxis by Region

LATAM North America EMEA APAC

Clients* 163 33 40 4

Services Revenue 87% 5% 8% 0.1%

*Client geography is determined by location of global headquarters and CIO

Region FTE

North America 240

EMEA 278

Total 518

Nearshore Delivery Headcount

Asia 0

Nearshore % 97%

Onshore Delivery Headcount

Region FTE

North America 9

EMEA 8

Asia 1

Total 18

Onshore % 3%

Employees working with Global Clients


How CPM Braxis Will Become One Of The Top 10 Global IT Service Providers

Acquisitions and organic growth with

common culture

Delivering the highest quality services through continued investments in

robust methodologies, certifications & people

Focus!

Selecting the best partners

and channels for our markets

Using our brand and track record to

attract the best talent

Investors with excellent

track record


Contents





  Results


Our Main Challenge

Lots of professionals acting in different projects (dispersion), some of them have to travel constantly. We need:

•  Flexibility/mobility to learn English; •  Meet individual learning requirements; •  Track professional’s learning evolution process.


Employees by Location – Forecast 2010

By the end of 2010 the company will move to a “best location” strategy in order to reduce personnel costs and

reach untapped talent.

6%

36%

18%

40%

Southeast 42%

Northeast 28%

South 15%

North 8%

Midwest 7%

Regions % Brazilian Population*

* 2006 - IBGE

1.839

439

640

135

225

IT Programs**

** Includes Computer, Engineering & Mathematics Programs


Contents





  Results


I Talk To The World - Overview

English: the official

language of the CPM Braxis Way

Focus on developing and

retaining the best talent

Investment in e-learning and on-site classes

Superior service quality to

Global Clients

100% of employees are eligible to

e-learning

General, business and tech

English skills improvement

Recurrent performance

evaluation (grade ≥ 70%)

Partnership with top English Institutions worldwide

CPM Braxis English Training Program


English Focus

  Foster our commitment to our global strategy.   Enhance the English proficiency to add professionals in

Global Clients.   e-Learning: the benefit is offered to all employees,

interns/trainees.   On-site: only for technical/delivery professionals whose

proficiency level are intermediate or upper intermediate.

•  E-Learning: –  1,000 licenses available;

–  739 in use.

•  On-site classes: –  150 professionals.


Flexibility – any place and any time

Develop individual programs meeting specific requirements

Learning tools – better than competitors

Long term partnership

Why e-Learning and GlobalEnglish

Results measurement

Awareness to clients needs


Proficiency Levels


Contents





  Results


E-Learning Distribution per Office

BA‐Salvador;107;16%

DF‐Brasília;9;1%

ES‐Vitória;6;1%

MG‐BeloHorizonte

325%

PR‐CuriIba;1;0%PR‐Pato

Branco;11;2%RJ‐Macaé;12;

2%

RJ‐RiodeJaneiro416%

RS‐PortoAlegre;2;0%

SC‐Florianópolis;

5;1%

SP‐Araguaia;296;43%

SP‐JK;152;22%

SP‐S.JosédosCampos;9;1%


Satisfaction Survey

89% of professionals who are using GlobalEnglish evaluated the program positively (Excellent, Very Good, or Good).


Users comments

  “Because the course is, really, very good.”

  “The material is intuitive and motivate.”

  “The site has many resources, it is an excellent tool for learning.”

  “Provides flexibility, has very good audiovisual resources, and the content is very good too.”

  GlobalEnglish provides e-Learning courses very attractive and the time to do it is convenient.”

  “Innovative service, and even being online, could apply all methods used in a regular English course.”


Manager Testimonial

My two professionals Amanda and Adriano had in the last months a clear improvement of understanding documents and manuals that they need to consult to configure equipments. One thing to point out is the good grammar base given by the course.

One of the most gratifying changes is to see the professionals looking for their evolution and persevering to improve their English skills. The flexibility advantage provided by an e-Learning course, needs to be highlighted as well. In my area the work demand is seasonal, forcing us to work late some times.

Only one improvement aspect is to adequate the conversation classes times availability. They are hard to follow, we need more classes.

I believe in the professionals development and I am happy to see the effort that Amanda and Adriano are putting to achieve their English skills improvement.”

Pedro Ricardo Gloeden Fogolin Project Manager – CPM Braxis


www.cpmbraxis.com

Strong in Brazil. Ready for the world.

GlobalExchanges Latin America -...

Documents

Transcript of GlobalExchanges Latin America -...