Global Wealth & Asset Manager
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Results at a Glance
Financial Services
Northern Trust automates Transfer Agency with Kofax Total Agility and Kofax Analytics
• Automatic classification and data extraction transforms business processes
• Direct visibility, compliance and governance over global operations, SLAs, and escalations
• Improved speed of service to other “buy side” clients
The Challenge: • Northern Trust had different technologies in
different markets and relied heavily on manual checks and balances to run their transfer agency operation
• Manual processing made it difficult for staff to respond quickly to client inquiries
• As volumes increased the only solution was to hire more staff which created barriers to scaling and risk in the operation
The Solution: • The Kofax solution manages the capture of
instructions from clients, automatically classifies instructions, extracts key data and routes exceptions to key Transfer Agency staff across the globe for processing
• An automated workflow identifies issues, escalates where required and enables control and visibility into the global process