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Discover the Best Practices in IT Transformation Ole Ahsendorf

Dell EMC Consulting

© Copyright 2017 Dell Inc. 3

Increasing complexity of application ecosystems is driving IT transformation

agree that if they do not

embrace IT Transformation,

their firm will no longer be

competitive in their market

As application ecosystems

become more complex, IT must

transform to deliver greater

Efficiency

Predictability

and Business Agility

Source: Dell EMC 2017 IT Transformation Maturity Study (ESG)


How does a transformed IT organization operate? Like any successful organization

“Go faster. Change before you have to.”

“You've got to deliver on short-range

commitments, while you develop a long-range

strategy and vision and implement it.”

Jack Welch

“It had always made sense to me to build a

business based on what people really wanted,

rather than guess what we thought they might

want.”

Michael Dell You listen to your consumers and

provide services they want

You are agile and introduce new

services fast

You invest where you get the most

return

“The notion is that, in the digital age, sitting

down once a year to do anything is weird, it’s

just bizarre.”

Jeffrey Immelt


IT transformation reduces costs while increasing agility

INFRASTRUCTURE APPLICATION

DEVELOPMENT

WHERE THE SAVINGS

ARE FOUND

PERSONNEL SAVINGS

TECHNOLOGY SAVINGS

17-28%

15-17%

13-30%

11-18%

TRANSFORMED CURRENT

Source: Industry analysts, Dell EMC analysis

*Linux and Windows servers

**Non X86 compute, occupancy, telco

18-26% IT Savings Estimate

48

28

8

12

4

31

25

7

11

6

Cloud Services

Personnel

Software

x86 Estate*

Other**

© Copyright 2017 Dell Inc.


Transform application, infrastructure and operating model

Entwine IT

operations

tightly with the

business and

with software

developers

Rationalize your

application portfolio

and build cloud-

native apps with big

data analytics

Implement a

platform for IaaS

and PaaS to support

both traditional and

cloud native apps

INFRASTRUCTURE

APPLICATIONS

TRADITIONAL

OPERATING MODEL

CLOUD-NATIVE

IT Service Delivery

Digital Product Development

IaaS PaaS

Hybrid


Application transformation

Application

Profiling

MIGRATE

RETIRE

Architecture,

Standards

Migration

Execution

Migration Factory

Cloud native at scale

Archive data and decommission

Retirement Factory

RETAIN

Architecture,

Standards

Dev,

Execution

DEV

OPS

EXISTING APPS Traditional

Pivotal Cloud Foundry

Native Hybrid Cloud

Enterprise Hybrid Cloud

Public Cloud

MODERNIZE

BUILD

NEW

NEW APPS Cloud Native

Pivotal Dojos

BUSINESS VALUE INDEX

IT V

AL

UE

IN

DE

X

RETIRE MIGRATE

RETAIN MODERNIZE


New IT operating models entwined with the business for service delivery and product development

BUSINESS RELATIONSHIP MANAGEMENT

Supply Supply Supply

SERVICE PORTFOLIO MANAGEMENT

IT Portal Service Catalog Solution Desk

PLATFORM

OPERATIONS

Platform management/monitoring

Platform configuration/deployment

IaaS infrastructure capacity

management

APPLICATION

OPERATIONS

Application configuration/monitoring

Test automation

CD and release management

IT service development and delivery Software product development and delivery

SERVICE OPERATIONS

Monitor, support, measure, improve

services

BUSINESS

PRODUCT TEAM

Product owner

Developers

Designer Tester

PRODUCT TEAM

Developers

Designer Tester

ENTERPRISE

APP DEVELOPERS

Demand

DEPARTMENTS

Demand

Finance Sales

Product owner

Public and Private IaaS Services

PaaS Services


IT roles and processes for delivering services and developing software products

• Service Portfolio Manager

• Service Architect

• Cloud Architect and Administrator

IT service strategy, design, and operation Software product operations

• Business relationship management

• Demand management

• Service portfolio management

• Capacity management

• PaaS Application Operator

• PaaS Platform Operator

• Application and platform management

and monitoring

• Platform capacity planning and

management

• Continuous delivery/release processes

IT Roles

IT Processes


High-level transformation roadmap example Release

2 MVP1

Release

3

Applications

Operating

Model

Infrastructure

Governance

and Strategy

Integrate DevOps into operations

Expand IaaS for new apps Refine IaaS based on usage

Start steering committee

Validate strategic assumptions

Discover, migrate initial apps

Discover, migrate second set of apps

Develop cloud-native apps with PaaS, DevOps

Define high level service catalog

Build initial IaaS services Build PaaS services for dev/test

Implement initial IaaS

Deploy EHC Retire legacy infrastructure as applications are migrated

Create integrated workplan

Build business case, strategy

Execute steering committee and communications plan


What we’ve learned: IT transformation best practices

GOVERNANCE

• Involve senior executives, link to a business case

• Execute in multiple, concurrent workstreams

• Establish levels of governance, including quarterly CIO meetings

APPLICATIONS

• Modernize the entire

portfolio, one chunk at a time

• Involve app owners

(business)

• Avoid “build it and they will

come”

• Embrace automation and

resulting new processes,

roles, and organization early

• IaaS and PaaS processes

will require big changes OPERATING

MODEL

INFRASTRUCTURE

• Deploy software-defined architecture

• Leverage NSX to collapse LAN/SAN/WAN networks

• Optimize recovery with virtual infrastructure instead of physical site recovery

• No snowflakes


Global bank increasing agility with cloud Challenge

Several failed attempts over 2 years to build IaaS

Solution

Built AWS-like services for IaaS with Enterprise Hybrid

Cloud

Consolidating workloads from legacy servers to converged

infrastructure

Results

IaaS in production after 6 months effort

5 year savings of ~£288m (~$370m)

~1500 of 5000 servers consolidated

VM provision times reduced from 26 weeks to days © Copyright 2017 Dell Inc.

Best Practices

Create a tops down change

agenda with CIO, CTO

involvement

Execute in multiple,

concurrent workstreams

Create a Program

Management Office and

assign a Chief Architect

Execute clear levels of

governance: 1) weekly, 2)

monthly, 3) quarterly – with

CIO

Involve the business from

the beginning, when you are

designing the IT services

they will consume


Consulting services for IT transformation

Implement a platform for IaaS and PaaS to support both traditional and cloud native apps

Rationalize your application portfolio

and build cloud-native apps with big

data analytics

Entwine IT operations tightly with

the business and with software

developers

• Application profiling and migration

• Application modernization and replatforming

• Cloud-native apps development, big data strategies, analytics

development

• Application retirement

• Data center strategy and migration

• IaaS and PaaS development

• Hybrid cloud platform deployment

• Data protection, disaster recovery, isolated recovery strategies

• Analytics and cloud-native applications platforms deployment

• Business case and roadmap

• IT service center, roles, and processes design

• DevOps processes design

• IT service strategy, catalog and portal design and implementation

• Financial management strategy for service-based pricing


How Dell EMC consulting can help you get started

• Analyze the app portfolio for migration

and modernization to cloud services

• Design a service strategy and catalog

• Create PaaS for new digital apps

• Build IaaS services for easy provisioning

• Implement a hybrid cloud platform

• Modernize the data center

• Implement a cloud first mandate

• Speed developer productivity

• Reduce infrastructure and

operations costs

Business Driver Where to Get Started

• Justify your transformation • Build a business case and roadmap


Related resources

• Dell EMC Perspective: Getting Started with IT Transformation: a proven and practical approach https://www.emc.com/collateral/articles/h14917-it-transformation.pdf

• IT Transformation Maturity Self-Assessment with benchmark research by ESG http://www.emc.com/en-us/storage/it-transformation-assessment/index.htm

• Video: Etisalat Misr and EMC: Defining the future of telecommunications services in Egypt http://www.emc.com/en-us/services/professional-

services/cloud.htm#https://sso.emc.com/cleartrust/iwa/emc/axm_home.asp?CT_ORIG_URL=%2Fauthsso%2Fprotected.jsp&ct_orig_uri=%2Fauthsso%2Fprotected.jsp

• Dell EMC Perspective: Organized for business: buliding a contemporary IT operating model

https://www.emc.com/collateral/emc-perspective/h14163-ep-exec-summary-building-contemporary-it.pdf

• Enderle Group: Dell EMC IT’s interesting IT transformation workshop http://www.itbusinessedge.com/blogs/unfiltered-opinion/emcs-interesting-and-little-known-it-transformation-workshop.html

• Video: Digital transformation with Dell EMC Application Transformation services http://www.emc.com/video-collateral/demos/microsites/mediaplayer-video/emc-evolve-revised-05-final-sub.htm

https://www.emc.com/collateral/articles/h14917-it-transformation.pdf






http://www.emc.com/en-us/storage/it-transformation-assessment/index.htm








http://www.emc.com/en-us/services/professional-services/cloud.htmhttps://sso.emc.com/cleartrust/iwa/emc/axm_home.asp?CT_ORIG_URL=%2Fauthsso%2Fprotected.jsp&ct_orig_uri=%2Fauthsso%2Fprotected.jsp






















http://www.itbusinessedge.com/blogs/unfiltered-opinion/emcs-interesting-and-little-known-it-transformation-workshop.html


















http://www.emc.com/video-collateral/demos/microsites/mediaplayer-video/emc-evolve-revised-05-final-sub.htm
















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