Software SolutionS

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Global Software Strategy OverviewAs a global leader in helping organizations improve how they acquire, access, and manage information technology, Insight employs teammates in each region of the world to provide support in local languages, time zones, and currencies to more than 5,600 customers located in 170 countries. Today, our expanded global software line of business is supported by integrated headquarters, local field offices and operations centers in North America, EMEA and APAC. We provide service in 17 languages and 12 currencies with complete “follow the sun” support capabilities.

Global Software Implementation BenefitsGlOBal SuppOrtCritical to your business is selecting a global reseller who can provide support, reporting, and fulfillment services for procurement of software—with true global abilities. In the software world, true global procurement is difficult at best. Issues arise around emerging markets like China, taxation in foreign countries, asset management, and Sarbanes-Oxley. We consistently represent your interests by providing sound practical advice and manage publisher relationships to help reduce your costs. We have the systems in place to support consolidated provisioning as well as local in-country buying.

Our proven MethodologyBenchMarkInGInsight will work with you to benchmark your Microsoft agreement against clients of similar size and scope. Although confidentiality agreements do not permit us to share specific contract details, we can reveal market segments and average prices. Our historical knowledge of the unique needs of complex organizations, compared to where you are on your technology roadmap, will be matched against best practices we have seen succeed with other global clients.

GlOBal cOMMItMentYour dedicated account team remains the primary contact throughout the entire sales and service implementation process, regardless of delivery methods or geography. Service level agreements assure consistent quality of service across the project. We believe this combination is a key differentiator from competitors that service a global client from a single country like the US or UK.

Global Software Strategy

aBOut InSIGht

Insight is a technology solutions provider serving global and local clients in 170 countries. Today, thousands of clients, including more than 80 percent of the Global Fortune 500, rely on Insight to acquire, implement and manage technology solutions to empower their business. Insight provides software and licensing services globally. In addition, we offer a comprehensive portfolio which also includes networking, hardware and value added services for our clients in North America and the U.K. We are aggressively expanding our global capabilities by introducing new offerings, including hardware and services, to meet emerging needs for our clients worldwide. Insight is ranked No. 484 on the 2009 Fortune 500.

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GlOBal accOunt ManaGeMentA team of regional account managers is assigned for your primary locations to ensure consistency of service around the world. This service team works with your Global Account Manager to coordinate implementation rollouts for all your sites, deploy your global standards, and resolve regional purchasing issues. Your Global Account Manager is responsible for overall account management of all your locations, and acts as an escalation point for your account anywhere in the world. They coordinate internal communications within Insight, and instruct our global team on how to best provide service

partner-ManaGed cOuntrIeSWhile our five operations centers serve our customers well in each region of the world, in some countries it makes more sense for us to form strategic alliances with local resellers who have already established solid business relationships within the region. Our strategic alliances give us critical insight into government bureaucracies and tax laws, as well as sales, language, and currency support. They also help provide proof of licensing, which is critical in countries with high software piracy rates and frequent audits. All data from our partners is consolidated into our Global Data Warehouse, enabling integrated reports, on demand, that gives an accurate picture of software across a multinational enterprise.

Success StoriesGlOBal MultInatIOnal cOMpanyInsight helped facilitate a global Microsoft EA rollout. By utilizing in country resources we were able to provide resources that spoke the local language, that were available for on-site meetings, that answered any program questions and supported local currencies. The successful rollout provided a blueprint for subsequent license programs reducing the costs both in resources and hard dollar.

larGe GlOBal cOMpany Client was purchasing Adobe licenses in 20 different locations from multiple resellers around the globe. It was close to impossible to prove ownership for compliancy; volume was never large enough at any one site to qualify for discounted pricing. Insight worked with the client in conjunction with Adobe during the negotiation process for global licensing program. We were able to benchmark similar agreements and complete a strategy that saved the client an estimated 25% on their overall Adobe spend.

Insight and the Insight logo are registered trademarks of Insight Direct USA, Inc. All other trademarks, registered trademarks, photos, logos and illustrations are the property of their respective owners. ©2009, Insight Direct USA, Inc. All rights reserved. Updated 4.09