Global Services Associate Program Overview - Dell EMC · PDF fileprofessional foundations...

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Global Services Associate Program Overview


Candidate Selection Based On:

• Potential, Not Experience • Technical Aptitude • Professional Qualities • Energy & Enthusiasm • Willingness To Learn

What is GSAP?

GSAP Objectives:

• Prepare you for your role in EMC Global Services

• Accelerate your time to productivity • Bring your fresh perspective to the business

• Welcome you to a community of fellow global Associates

The Global Services Associate Program (GSAP) offers you a unique experience to launch your career with EMC. You will be immersed in EMC culture through a multi-week, global training program, which will provide you with the technical and professional foundations required to excel in your new job.


GSAP Roles & Profiles Title Description

Minimum Requirements

IT Experience Required

Boot Camp Duration

Associate Customer Service Engineer

(ACSE)

Supports and provides maintenance of EMC products onsite, at customer locations.

Associate Degree, (Networking, MIS, Comp Engineering)

0-2 years 7 weeks

Associate Delivery Specialist (ADS)

Provides custom integration, implementation and configuration support on EMC products involving software at the customer site.

BS Information Technology

Management, MIS 0-2 years 7 weeks

Associate Consultant (AC)

Provides technical and consultative support on EMC technical solution opportunities on a range of IT consulting engagements.

BS Comp Science 0-2 years 6-8 weeks

Associate Technical Support Engineer

(ATSE)

Provides remote support to internal and external EMC customers from centrally located EMC support centers.

Associate Degree, Technical Discipline (Networking, MIS,

Computer Engineering)

0-2 years 8 weeks

Associate Project Manager (APM)

Works with customers, partners and internal resources to manage the delivery of billable engagements from architectural design to project completion.



Associate Systems Engineer (ASE)

Supports presales activities (architecture, configuration, qualification, and supporting documentation) leading to the sale of EMC solutions.




GSAP’s Global Growth

2004 Program Launch in Franklin, MA.

• 10 Years & Going! • Boot Camps in 9 locations • Over 4,000 Associates • 12 Unique Training Programs

2007 Expanded to seven customized training

programs.

2009 Expanded boot

camps to Shanghai, China and Bangalore,

India.

2010 Expanded boot camps to Cairo,

Egypt. 2012

Expanded boot camps to Cork,

Ireland and Draper, Utah & introduced

11th training program.

2014 Expanded boot camps to North Ryde, Australia and RTP, North

Carolina.


GSAP Components Mentoring Hiring &

Onboarding Training

Boot Camp Role

Transition to Field

• Recruiters and hiring managers partner to match prospective candidates to the right role.

• Onboarding begins at or just before Training Boot Camp.

• A 5-8 week* intensive training period that takes place in one of GSAP’s nine training centers.

• Associates are given ample opportunities to practice technical and professional skills throughout the boot camp.

• Associates return to their base office to begin work in the field.

• Using a customized Transition Guide, Associates assimilate to their new role.

• Associates are paired with experienced mentors for the first and last 6 months of the program. −Mentor Buddy

assists with assimilation to local office, team & role.

−Mentor Coach assists with transition out of GSAP.

Performance & Compensation Review • Associates receive a formal performance review every 6 months.**

• Merit increases allocated based on GSAP guidelines and performance.

• At the final performance review, all Associates graduate the GSAP program with an opportunity for a promotion.

*Boot camp durations vary by role. ** Associates receive 3-4 performance reviews through the duration of their program. After graduation from GSAP, Associate’s performance reviews adhere to the EMC Corporate annual program cycle.


Collaboration

Energy Diversity

Community

What is Boot Camp?

GSAP Boot Camp is a creative,

supportive, and engaging experience that incorporates fun with learning.


How is Boot Camp Structured? Objectives

Achieve your EMC foundational level

certification.

Learn how your role fits into the greater EMC

Federation.

Articulate the current EMC Federation

strategy.

Have a functional understanding of EMC

products.

Gain comfort speaking confidently on EMC

technology.

Learn how to effectively leverage role-specific

resources and tools.

Create lasting relationships with your peers.

Learn as much as you can, and have fun!

Environment Structured training program.

Leadership & coaching provided consistently

by GSAP Team Leads.

Team atmosphere fosters a sense of

belonging.

Teambuilding activities create a sense of

community.

Cross functional team projects breed

individual & team accountability.

High sense of urgency mirrors EMC culture.

Feedback provided regularly.

Fun, yet professional setting.


What Does Boot Camp Look Like?


Click Next If You’re In! Or visit: http://jobs.emc.com/search/gsap

http://jobs.emc.com/search/gsap

Global Services Associate Program Overview - Dell EMC · PDF fileprofessional foundations...

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