GLOBAL OPERATIONS UPDATE March 19, 2008
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GLOBAL OPERATIONS UPDATE March 19, 2008
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GLOBAL OPERATIONS UPDATE March 19, 2008. Quality Update. 2007 CI Actions Q1 ISO Audits Standard practice Quality Organization realigned by Business & Region PPF Customer Quality Focus Team Launched Q1 – Q3 Top 30 Asia suppliers audited / trained Q2 - PowerPoint PPT Presentation
Transcript of GLOBAL OPERATIONS UPDATE March 19, 2008
GLOBAL OPERATIONS UPDATEMarch 19, 2008
Quality Update2007 CI Actions
Q1 • ISO Audits Standard practice• Quality Organization realigned by
Business & Region• PPF Customer Quality Focus
Team Launched
Q1 – Q3 • Top 30 Asia suppliers audited /
trained
Q2• KS / WSR Customer Quality
Focus Team Launched
Q3• Sourcing & QA alignment
Q4• Open field RFCA’s reduced by
62%
Kwikset & Weiser Open Field RFCA's
0
2
4
6
8
10
12
14
16
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20
Jan-07 Feb-07 Mar-07 Apr-07 May-07 Jun-07 Jul-07 Aug-07 Sep-07 Oct-07 Nov-07 Dec-07
-62%
1 No quality system
2 Realization of the need to change
3 In the process of developing a top down policy strategy
4 Quality system in place to react to customer needs
5 Proactive quality system in place to prevent quality problems
6 Fully integrated customer-focused quality system
HHI Current State
Quality
Control
Quality
Assurance
Quality System – Current State
Moving from Quality Control to Quality Assurance
Quality Timeline 20082008 Quality Focus Q1-Q4 Process Quality Assurance
• Top 10% NAFTA & Asia Suppliers Quality Audit annual recertification
• Top 10% Latin & Asia suppliers annual Social Accountability Audit• Asia & NA Quality Teams:
– Train & Implement: self-audit; external-audit; corrective actions; standardized work & achieve continuous improvement
Q1 Improved EOLA Quality Control• Same QA resources refocused for greater effectiveness
Q1 Improved Intranet: ISO electronic documentation accessQ2 NPI Process Improvement
• Internet project tracking• Revised Deviation Procedure – Done• Revised Capital Approval Process – Done• Revised Part Qualification Procedure• Revised Warehouse Hold Process
Coach Quality Assurance self-auditing “Upstream”
HHI Lean Six Sigma Quality Model
S I P O C
Supplier Actions Input Actions Process Actions Output Actions Customer Actions
Part Qualification Process
Internal & External Annual Supplier Quality
Audit Certification
Process Control Teams: In Process
Quality Control End Of Line Audit
Price Pfister and Kwikset/Weiser
Customer Quality Focus Teams
Train & Implement: self-audit & external-audit
driving corrective actions, standardized
work & continuous improvement
Social Accountability Audits
Train & Implement: self-audit & external-audit
driving corrective actions, standardized
work & continuous improvement
Annual Product Family Performance Audit
Testing
Annual Towson; HHI; & Global Operations
Business ConferencesProcess Control
Teams: In Process Quality Control
Engineering Drawing Revision Audits Set-up Instructions Final Dock Audit Quarterly Field Visits
End Of Line AuditIncoming Quality
ControlIn Line Monitoring /
Testing Warehouse AuditsMonthly Field Sales
Quality CallsAnnual Product Family
Performance Audit Testing ISO Compliance Audits
Set Up & First/Last Piece Inspection
Outgoing Quality DPM Tracking
Weekly RFCA Follow Up
Final Dock AuditIncoming Quality DPM
TrackingRequest for Corrective
Action
Warehouse Audits
Cost of Poor Quality Charge Backs to
Suppliers
HHI LSS & QA Model: Improved Quality & Customer SatisfactionGlobal Ops Mission Statement: We will accomplish our vision by developing Globally
Competitive, Operationally Excellent, Customer Focused, Fast & Flexible Operations driven by Great People who live our Winning Culture
Internal & External Audit Schedule
Lean: Improved Information & Material Flow with Six Sigma: Process Variation Reduction
ISO 9001:2000 Compliant Manufacturing Quality Systems
Global Lean Six Sigma Quality
OPEN BACKFILLDir Global LSS QA
OPEN BACKFILLKS/WSR Corp Quality Mngr
Tamar DornaPPF Corp Quality Mngr
OPEN HOLDLKF Process Improvement Black Belt
Kurt PetersonSupply Chain MBB
Raul MelgarWeiser Corp QA Leader
Marlene GuzmanQE
Natasha McClurkinQuality Inspector
Justin TitusQE
Dan KorkutQE
Ron HargraveAQE
Saad KahnSr. AQE
OpenAQE
Cahn HoAQE
Jose KellyQuality Inspector
Luis CespedesQuality Coordinator
Leo Camaro Quality Engineer
Shawn SuttonQuality Auditor Mira Loma
Christina VasquezKS WSR Customer QA Coordinator
OPEN HOLDDemand Planning BB
Carlos RuizTransportation BB
Alex PolisskyCanada Supply Chain BB
Albert EsparzaMira Loma BB
OPEN BACKFILLECDC BB
Additional dotted Line responsibility 5 Sites MBB’s and 5 Site QA Managers
