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Global mobility & talent tectonicsWhat the shifting workforce demographic really means

for the SSO landscape in Asia

Moderator: Arijit Sengupta

Founder and CEO, Argon Advisors

September 6, 2011

Panelists:

Karthik Sarma: VP HR-APAC, Kimberly Clark

Jon Morton: Director of Learning, Argon Advisors

1

The traditional vision of shared services has evolved considerably over the last 20 years

The Centralized Call Center in the West

The Offshore Processing Center

The Global Delivery Network

Centralized efficiency, specialization, consolidation

Labor Arbitrage, resource pool, productivity, multiple shifts

Multi-lingual capability, right-sourcing, global customers, multi-functional sourcing

2

The future will be significantly different…

The Future Asian Shared Services Center

Traditional Asian Shared Services Center

Talent

Large

Basic

Specialized/

Skilled

Labor PoolLimited/ In Pockets

Cost

Low

Moderate/

High

West Focused Global and LocalGeography

I II

III IV

3

Themes for a different future

The Geographic Shift

Asia as a consumption center, mobility of resources, super-specialization, “virtualization” of work

Comfort with complexity, new skills, access to global learning, setting the bar high

Gen X&Y, Traditional leadership, Cultural sensitivity, leadership by context, reinvent the wheel

1

Talent Transformation

2

Managing Diversity3

4

Criticality of Learning

Modular training, customized learning process, constant evaluation, focus on improvement, dynamic content

Align expectations, constant mentoring and coaching, benchmark against external industry, transparent performance evaluation

Comparable is not “good enough”, cost is the beginning, complement new business models, drive topline as well

4

Managing Ambition

5

Delivering Value

6

Themes for a different future (contd.)

5

Questions?