GLOBAL MOBILITY COMMUNICATIONS—CHALLENGES AND SOLUTIONSFEBRUARY 2013Margaret Wu & Sharon Vanderwerff

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Today we’ll cover

• Enhancing global mobility through effective communications: – Typical issues– What we hear through employee feedback– Key themes

• Proven communication strategies

• Program success stories

• Innovations that assignees are looking for

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Global mobility communication challengesAssignees and managers

“Why can’t I get a simple explanation of

our assignment policies?”

“The company keeps changing my Cost of

Living Allowance but I never get an

explanation.”

“Our assignees continually complain

about our policies, but when we throw money at

them, they still complain!”

“We’re making major policy changes- how can we communicate

them so they are understood?”

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Feedback from assigneesActual results from an opinion survey

Outbound Assignees

QUESTION Satisfied % Dissatisfied %

Compensation Package 82.6 17.4

Policies– Clear/Understandable 68.9 26.7

Explaining Changes in Packages 53.5 40.5

Corporate HR Support 60.0 15.5

Tax Provider 68.2 27.2

Repatriation Plan 10.9 89.1

Beneficial to Career 80.4 19.6

Would Accept Another Assignment 73.9 26.1

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Subsequent actions

1. Revamp policy documentation to improve usability and assignee understanding

2. Provide extensive communication materials to current assignees and stakeholders on implications of new policy

3. Offer high accessibility of policy documents and communication materials through the corporate portal

4. Introduce individualized reports to explain changes in compensation packages to assignees

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Communication needs are relatively simple…For assignees and managers

Clear understanding of policies and processes

Effective explanation of changes that impact them

Easy access to global mobility information

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Global mobility portalsMercer Belong™

• Model/framework based on best practices

• Standardized web approach for quick deployment

• Fully customizable (your content)

• Can be Mercer hosted or employer hosted

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Global mobility portalsMercer Belong™

• Powerful enough to know who you are, where you are

• Ability to securely push personalized documents to individuals across the globe

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Improvements assignees are looking for…

• Ease of access to all relevant policies and procedures

• Clear understanding of resources that can provide assistance

• All information through on-line interactive global mobility portal with single sign-on capability

• End of the “out of sight, out of mind” assignee syndrome!

QUESTIONS

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Contact

+ 1 (403) 476-3336 Margaret Wumargaret.wu@mercer.com

+ 1 (416) 868-8912 Sharon Vanderwerffsharon.vanderwerff@mercer.com