Global Management Academy · PDF fileSelecting your ILM Courses ... or aspiring Leadership and...
Transcript of Global Management Academy · PDF fileSelecting your ILM Courses ... or aspiring Leadership and...
ILM LEVEL 4 QUALIFICATIONS HANDBOOK
Global Management Academy
www.globalmanagementacademy.co.uk
Global Management Academy
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 2
CONTENTS
Global Management Academy – ILM Level 4 Program .......................................................................................... 5
Qualification Specifications ................................................................................................................................ 5
Level 4 Award in Leadership and Management: ............................................................................................ 5
Level 4 Certificate in Leadership and Management: ...................................................................................... 5
Level 4 Diploma in Leadership and Management: ......................................................................................... 5
Progression ..................................................................................................................................................... 5
Admission requirements .................................................................................................................................... 5
Duration and Schedule ....................................................................................................................................... 6
Assessment......................................................................................................................................................... 6
Learning with Global .......................................................................................................................................... 6
Selecting your ILM Courses ................................................................................................................................ 7
Group 1 Units .................................................................................................................................................. 7
Group 2 Units .................................................................................................................................................. 7
People Management Courses ................................................................................................................................. 9
Planning and Allocating Work ............................................................................................................................ 9
Building an Effective Team ................................................................................................................................. 9
DELEGATING Authority ..................................................................................................................................... 10
Managing Conflict ............................................................................................................................................ 10
Stress Management ......................................................................................................................................... 11
Managing Stress and Conflict ........................................................................................................................... 11
Understanding Performance mgt. .................................................................................................................... 12
Managing Recruitment ..................................................................................................................................... 12
Developing Yourself and Others ....................................................................................................................... 13
Developing People ........................................................................................................................................... 13
Managing for Performance .............................................................................................................................. 14
Coaching and Mentoring Staff ......................................................................................................................... 14
Leading and Motivating a Team ....................................................................................................................... 15
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 3
Organizing and Delegating ............................................................................................................................... 15
Managing Training and Coaching ..................................................................................................................... 16
Managing Discipline ......................................................................................................................................... 16
Business Management Courses ............................................................................................................................ 17
Understanding Costs and Budgets ................................................................................................................... 17
Understanding Finance .................................................................................................................................... 17
Managing Workplace Projects ......................................................................................................................... 18
Managing Business Improvement .................................................................................................................... 18
Understand Quality Management ................................................................................................................... 19
Managing Risk .................................................................................................................................................. 19
Understand Innovation & Change .................................................................................................................... 20
Managing Customer Relations ......................................................................................................................... 20
Problem Solving................................................................................................................................................ 21
Making a Financial Case ................................................................................................................................... 21
Managing Change ............................................................................................................................................. 22
Manage Continuous Improvement .................................................................................................................. 22
Managing Service Quality ................................................................................................................................. 23
Understanding the Organization ...................................................................................................................... 23
Leading Innovation and Change ....................................................................................................................... 24
Your Organization Environment ....................................................................................................................... 24
Managing Materials & Equipment ................................................................................................................... 25
Efficiency and Effectiveness ............................................................................................................................. 25
Managing Resources ........................................................................................................................................ 26
Managing Organizational Projects ................................................................................................................... 26
Contribute to Innovation .................................................................................................................................. 27
Develop an Innovative Culture ......................................................................................................................... 27
Planning a Complex Team Activity ................................................................................................................... 28
Interpreting Financial Statements .................................................................................................................... 28
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 4
Marketing and Sales Management ....................................................................................................................... 29
Understanding Marketing ................................................................................................................................ 29
Marketing Management .................................................................................................................................. 29
Communication Skills for Business ....................................................................................................................... 30
Understanding Communication ....................................................................................................................... 30
Make Professional Presentations ..................................................................................................................... 30
Managing Meetings .......................................................................................................................................... 31
Negotiating and Networking ............................................................................................................................ 31
Writing for Business ......................................................................................................................................... 32
Management Communication ......................................................................................................................... 32
Leadership ............................................................................................................................................................ 33
Understanding Leadership ............................................................................................................................... 33
Becoming an Effective Leader .......................................................................................................................... 33
Develop and lead Teams .................................................................................................................................. 34
Leading and Motivating a Team ....................................................................................................................... 34
Assessing your Leadership ............................................................................................................................... 35
Developing your Leadership Styles .................................................................................................................. 35
Personal Effectiveness .......................................................................................................................................... 36
Managing Personal Development .................................................................................................................... 36
Develop Workplace Relationships .................................................................................................................... 36
Appendix 1: Sample Assessment (Workplace Assignments) ................................................................................ 37
Contact Us ............................................................................................................................................................ 39
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 5
GLOBAL MANAGEMENT ACADEMY – ILM LEVEL 4 PROGRAM
The ILM Level 4 Award, Certificate, and Diploma, in Leadership and Management are designed
to enable experienced, or aspiring Leadership and managers to develop the skills and
knowledge to manage effectively in diverse business environments, and to acquire a
qualification which offers a strong foundation for a career in management and leadership.
QUALIFICATION SPECIFICATIONS
The Level 4 program comprises 3 qualifications:
LEVEL 4 AWARD IN LEADERSHIP AND MANAGEMENT:
The Level 4 Award in Leadership and Management is a concise qualification which gives an introduction to the
basic skills, knowledge, and understanding required by today’s Leaders and managers. Candidates are
required to complete a total of 5 Credits (Level 4 units only) to qualify for the Level 4 Award in Leadership and
Management.
LEVEL 4 CERTIFICATE IN LEADERSHIP AND MANAGEMENT:
The Level 4 Certificate in Leadership and Management builds and broadens the skills and knowledge gained in
the Award. Candidates are required to complete a total of 13 Credits to qualify for the Level 4 Certificate in
Leadership and Management. (Candidates can select up to 6 credits from Levels 3 and 5 units).
LEVEL 4 DIPLOMA IN LEADERSHIP AND MANAGEMENT:
The Level 4 Diploma in Leadership and Management is a comprehensive qualification which helps Middle
managers take control of most aspects of the management of a business team, or non-commercial operation.
Candidates are required to complete a total of 37 Credits to qualify for the Level 4 Diploma in Leadership and
Management. (Candidates can select up to 18 credits from Levels 3 and 5 units).
PROGRESSION
Learners may progress from the Award in Leadership and Management to the Certificate or Diploma in
Leadership and Management. (Please note participants may join the Certificate or Diploma directly and are not
required to undertake the Award or Certificate as a prerequisite.)Learners may also progress to another
qualification at a suitable level within the Qualifications and Credit Framework, for example the ILM Level 5
Award, Certificate or Diploma in Leadership and Management.
ADMISSION REQUIREMENTS
There are no formal entry requirements but participants will normally be practicing or aspiring Leadership and
managers with the opportunity to meet the assessment demands and have a background that will enable
them to benefit from the program.
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 6
DURATION AND SCHEDULE
Learners are free to complete the ILM Award and Certificate programs at their own pace. However, there are
time limits from the date of enrolment to completion (see below):
Level 4: Award in Leadership and Management must be completed within 8 months from the date of
enrolment.
Level 4: Certificate in Leadership and Management must be completed within 12 months from the
date of enrolment.
Level 4: Diploma in Leadership and Management must be completed within 24 months from the date
of enrolment.
You will need to allocate between 10 and 20 hours to each course in the program. Additionally, you will be
required to complete work-based research for the assignments (varies between assignments). Free extension
on the completion dates may be possible.
ASSESSMENT
The assessments required for the program are as follows: One work-based assignment, or written report for
each unit of study. Note: More details on assessment policy are provided in Section 4. An example of a work-
based assessment are provided in Appendix 2.
Workplace assignments are marked by your tutor and your assignment will be marked and returned to you
within 5 working days of receipt.
Grades are awarded out of 100, with a marking scale provided to guide assessment. The template used is
available in Appendix 1. A Pass mark of 50% is required on assignments.
LEARNING WITH GLOBAL
HOW IT WORKS
When you enrol in a Global course, you get immediate access to our E-Learning Portal. Online courses contain:
Online presentations
Online quizzes
Online self-assessments
Online Case Studies
Online videos
Online Virtual Tutor commentary
Downloadable learning manual (100 pages +) / workbooks / additional articles and Excel worksheets Global courses also contain comprehensive paper based learning materials, which you can download and print. SUPPORT
In addition, you will have the support of a dedicated Global Tutor throughout your program. Your Global Tutor
will contact you immediately on enrolment, and will work through the Induction with you, explaining the
learning process, and resources and support available. Your Tutor will provide continuous support through
email and phone.
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 7
SELECTING YOUR ILM COURSES
You can select from more than 60 courses when studying for an ILM Level 4 qualification. Before, you select
your courses, you should familiarise yourself with the credit requirement and the ‘rules of combination’ for the
qualification you are considering.
We suggest you discuss this with your Global Coach, or your Training / HR Manager.
Award Certificate Diploma
Minimum 5 credits,
Minimum of two units from Group 1
All units must be taken from Group 1
Minimum 13 credits
Choice of units from Groups 1 and 2
Maximum of 6 credits from Group 2
Total credit value of 37 credits
Choice of units from Groups 1 and 2
Maximum of 18 credits from Group 2
See over for the list of courses in Groups 1 and 2….
GROUP 1 UNITS
LEVEL 4 UNITS
8605-400 Understanding the Management Role to Improve Management Performance (4 credits)
8605-401 Planning and Leading a Complex Team Activity (4 credits)
8605-403 Managing Risk in the Workplace (3 credits)
8605-404 Delegating Authority in the Workplace (3 credits)
8605-405 Developing People in the Workplace (5 credits)
8605-406 Developing Your Leadership Styles (4 credits)
8605-407 Understanding Financial Management (3 credits)
8605-408 Management Communication (4 credits)
8605-409 Managing Personal Development (15 credits) (Diploma only)
8605-412 Managing Meetings (3 credits)
8605-413 Managing Marketing Activities (3 credits)
8605-415 Motivating People in the Workplace (2 credits)
8605-416 Solving Problems by Making Effective Decisions in the Workplace (3 credits)
8605-417 Managing and Implementing Change in the Workplace (6 credits)
8605-420 Budgetary Planning and Control (3 credits)
8605-421 Interpreting Financial Statements to assess Organisational Performance using ratios (3 credits)
8605-422 Understanding the Importance of Marketing for an Organisation (4 credits)
8605-427 Developing a Culture to Support Innovation and Improvement (3 credits)
GROUP 2 UNITS
8605-300 Solving Problems and Making Decisions (2 credits)
8605-301 Understanding Innovation and Change in an Organisation (2 credits)
8605-302 Planning Change in the Workplace(2 credits)
8605-303 Planning and Allocating Work (2 credits)
8605-304 Writing for Business (1 credit)
8605-305 Contributing to innovation and creativity in the workplace (2 credits)
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 8
8605-306 Understanding Customer Service Standards and Requirements (2 credits)
8605-307 Giving Briefings and Making Presentations (2 credits)
8605-308 Understanding Leadership (2 credits)
8605-309 Understand How to Establish an Effective Team (1 credit)
8605-310 Understanding How to Motivate to Improve Performance (2 credits)
8605-311 Developing Yourself and Others (2 credits)
8605-312 Understanding Conflict Management in the Workplace (1 credit)
8605-313 Understanding Stress Management in the Workplace (1 credit)
8605-317 Understanding Training and Coaching in the Workplace (2 credits)
8605-318 Understanding Quality Management in the Workplace (2 credits)
8605-319 Understanding Organising and Delegating in the Workplace (1 credit)
8605-320 Managing Workplace Projects (2 credits)
8605-323 Understand Performance Management (2 credits)
8605-324 Understanding Costs and Budgets in an Organisation (1 credit)
8605-326 Understanding the Communication Process in the Workplace (2 credits)
8605-327 Understanding Negotiation and Networking in the Workplace (1 credit)
8605-328 Understand How to Lead Effective Meetings (2 credits)
8605-330 Understanding Marketing for Managers (1 credit)
8605-339 Understanding Good Practice in Workplace Coaching (2 credits)
8605-341 Leading and Motivating a Team Effectively (2 credits)
8605-501 Managing Improvement (3 credits)
8605-502 Making a Financial Case (3 credits)
8605-504 Leading Innovation and Change (5 credits)
8605-505 Managing Individual Development (4 credits)
8605-506 Managing Stress and Conflict in the Organisation (3 credits)
8605-509 Managing Customer Relations (3 credits)
8605-510 Managing for Efficiency and Effectiveness (4 credits)
8605-511 Managing Projects in the Organisation (4 credits)
8605-512 Managing Resources (4 credits)
8605-518 Making Professional Presentations (2 credits)
8605-519 Developing and Leading Teams to Achieve Organisational Goals and Objectives (4 credits)
8605-520 Assessing your own Leadership Capability and Performance (6 credits)
8605-521 Managing Own Continuing Professional Development (15 credits)
8605-522 Becoming an Effective Leader (5 credits)
8605-505 Managing Individual Development (4 credits)
8605-530 Understanding the Skills, Principles and Practice of Effective Management Coaching and
Mentoring (5 credits).
You will find our courses listed in 6 categories:
1. People Management
2. Business Management
3. Marketing and Sales Management
4. Communication Skills
5. Leadership
6. Managing Personal Effectiveness
See over…….
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 9
PEOPLE MANAGEMENT COURSES
PLANNING AND ALLOCATING WORK
Course Overview
A new promotion will mean new challenges and
more responsibilities. Supervising others can be a
tough job. Between managing your own time and
projects, helping your team members solve
problems and completing tasks, and reporting to
your managers, your day can fill up before you
know it.
In this introductory course in Supervision Skills,
you will learn how to plan and control the work
environment; provide leadership, support, and
management for your team, while delivering on
business goals and targets. You will also learn how
to assign and manage work, how to delegate
successfully, and control the work activity to
ensure standards and desired outcomes are
achieved.
Course Content
• Understanding the Front-line Manager role • Understanding the functions of management • Planning and Team Goal Setting • Planning the work of the team • Managing with Authority • Assigning work • Effective delegation • Implementing Delegation • Controlling work • Giving Feedback • Tips for the New Supervisor
Suitable for: New and Experienced Supervisors, and staff preparing for promotion Course Duration: 10 Hours Certification: Global Management Academy Certificate Delivery: On-line Resources: Learners manual, additional articles, and worksheets ILM Equivalence: 8605-303 Planning and Allocating Work (2 credits)
BUILDING AN EFFECTIVE TEAM
Course Overview
As a frontline manager, you are expected to not
only build your team, but also to continually
motivate and develop the team to work
independently to solve problems and drive
improvement.
This course introduces the principles of building
effective teams using the Tuckman Model
(Forming, Storming, Norming, and Performing).
You will learn how to apply this model, and how to
create a team charter, and align the team with
goals of the organization. In addition, you will
learn how to challenge and motivate and the team
work cohesively to achieve team and business
objectives.
Course Content
Characteristics of high performing teams
The Tuckman team development model
Understanding Types of Teams
Creating a team charter
Team roles and achieving a balanced high performance team
Building Self-Directed Teams
Managing the Team development stages: o Forming your Team o Storming - the foundations for action o Norming - focus on tasks o Performing – focus on achievement
Building Trust and Loyalty
Defining Team Success
The Expectancy Theory of motivation
Encouraging Teamwork through trust and leadership
Suitable For: Supervisors and Managers Course Duration: 10 Hours Certification: Global Management Academy Certificate Delivery: On-line Resources: Learners manual, additional articles, and worksheets ILM Equivalence: 8605-309 – Understanding how to Establish an Effective Team (1 Credit)
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 10
DELEGATING AUTHORITY
Course Overview
Learning to delegate effectively is one of the most
valuable skills a business leader can master.
Delegating enables employees who work for you
to be able to handle responsibilities, and develop
their self-confidence and their decision-making
skills. Most importantly, delegation simultaneously
allows you to advance to other career building
opportunities within your organization.
By the end of this course you will be able to
improve productivity and efficiency through
effective, intelligent, and planned delegation.
Course Content
The content of this course comprises:
Understanding the theory underpinning
contemporary management practice
Understanding the value of delegation.
Knowing which of your roes and activities can
be delegated
Knowing which Level of Delegating to apply to
different situations.
Using a planned approach to Delegating tasks
to your team.
How to brief your people for successful
delegation
Monitoring and supporting delegation
Evaluating the effectiveness of your
delegation
Overcoming obstacles to delegation
Recognizing the contribution of your people
Suitable for: Experienced managers, project managers and team leaders. Course duration: 20 hours (at learner's pace) Certification: Global Management Academy Cert. Access duration: 90 days from date of purchase Online delivery: Video, presentations, quizzes, self-assessments, virtual tutor Resources: Comprehensive Learner's Manual, articles, and worksheets Support: Personal coach email support throughout the course ILM equivalence: 8605-404 –Delegating Authority in the Workplace (3 Credits)
MANAGING CONFLICT
Course Overview
Do you ever feel apprehensive about raising a
concern or problem with someone, but know that
it will only get worse if you don't?
And do you know how to resolve conflict that has
already set in? Can you deal calmly with difficult
people, and manage your own emotions as well as
theirs? Can you find an outcome that will satisfy
everyone?
This short course will equip you with powerful,
practical strategies for resolving workplace
conflicts (and tiffs at home too!). Learn how to
turn challenging conversations with difficult
people into a foundation for improved
relationships, enhanced morale, and increased
productivity.
This course will give participants a six-step process
that they can use and modify to resolve conflicts of
any size. Participants will also learn crucial conflict
resolution skills, including dealing with anger, the
Johari Window, and using the Agreement Frame.
Course Content
The content of the course includes:
The Thomas-Kilman Conflict Resolution
Instrument
Creating the Atmosphere for Resolution
Focusing on Individual and Shared Needs
Getting to the Root Causes
Generating Options
Building a Solution
Managing the Process
The Agreement Frame
Suitable For: All Learners Course Duration: 10 Hours Certification: Global Management Academy Certificate Delivery: On-line Resources: Learners manual, additional articles, and worksheets ILM Equivalence: 8605-312 – Understanding Conflict Management in the Workplace (1 Credit)
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 11
STRESS MANAGEMENT
Course Overview
Stress is a normal feature of the human
experience, whether at work, or at home. The
harmful effects of prolonged stress are loss of
motivation, exhaustion, and potentially serious
mental and physical health problems.
This course commences with acquiring a personal
insight into the effects of stress, and how you can
control your personal stress. You will then go on
to examine the stress factors in your workplace,
and learn a range of techniques to improve how
you approach and manage work schedules,
manage relationships with your team and
colleagues, and how you can build up a strong
personal stress defence foundation. You will also
learn how to recognize stress in your people, and
to provide, or seek appropriate types of support.
Course Content
The content of this course includes:
Understanding the biology of Stress
Understanding how stress affects your life.
Identify your Work Stress Profile
Understanding the effects of stress on your people
The Role of the manager
Using the 3 A's approach to Managing Stress
Taking Control at Work
Managing Environmental Stress
Working with Powerful people
The Power of Positive Thinking
Setting up Stress Defences
Management Competence and Managing Stress
The Role of the Organization in Managing Stress
Suitable For: Front line managers and supervisors Course Duration: 10 Hours Assessment: Online Quizzes Certification: Global Management Academy Cert. Delivery: On-line Resources: Learners manual, Personal Assessment tools, additional articles, and worksheets. ILM Equivalence: 8605-313 – Understanding Stress Management in the Workplace (1 Credit)
MANAGING STRESS AND CONFLICT
Course Overview
Stress and Conflict are normal features of a work
environment. As a manager, your role is vital in
both controlling stress and conflict, but also in
ensuring you build an organization which actively
seeks to reduce stress and conflict
In this course, you will first assess your own
competence as a leader in containing and
managing stress in your team. You will then assess
stress and conflict risk within your organization.
You will learn a range of techniques to improve
how you manage your people to reduce stress and
conflict, and, and learn about the processes and
best practices that the organization can apply to
become a leader in safe and healthy working
practices. In addition, you will also have access to
resources to help your team leaders improve their
competence in preventing stress and conflict
Course Content
Understanding Stress
The effects of stress and conflict on you personally
The effects of stress on your people
The Role of the manager in managing stress
Management Competence and Managing Stress
Role of the Organization in Managing Stress
Organizational stress risk assessment
Organizational legal and social responsibilities in managing stress and conflict
managing Bullying and Harassment
Understanding conflict
Assessing your conflict management skills
Techniques for managing conflict Suitable For: Experienced Middle and Senior Managers, and H-R Practitioners Course Duration: 20 Hours Certification: Global Management Academy Cert. Resources: Learners manual, additional articles, and worksheets Assessment: Online quizzes and workplace assignment ILM Equivalence: 8605-506 – Managing Stress and Conflict Management in the Organization (3 Credits)
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 12
UNDERSTANDING PERFORMANCE MGT.
Course Overview
For managers, one of the most challenging aspects of the work is the performance review meeting. This short face-to-face interview is so often the source of conflict, and lasting disappointment, that many managers seek to avoid it altogether.
But performance Management is much more than this meeting with your people. Performance Management involves a much wider and ongoing process of helping your people achieve their potential, while contributing towards the overall success of the organization.
In this course, you will learn techniques to plan for and manage employee performance, and the communication and other techniques required to manage the performance interview. You will learn to handle performance review discussions with employees with confidence, and control discussions which encounter disagreement and confrontation and counsel employees with performance problems.
Course Content
Understanding Performance Management
Understanding Business Objectives and the need for alignment
Understanding the Manager's Role in performance Management
Preparing for Performance Reviews
Managing the Review Meeting
Planning Performance
Developing your People
Dealing with Under-Performance
Suitable For: Supervisors and Managers Course Duration: 10 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Certificate Delivery: On-line Resources: Learners manual, additional articles, and worksheets ILM Equivalence: 8605-323 – Understanding Performance Management (2 credits)
MANAGING RECRUITMENT
Course Overview
This very comprehensive course in Managing
Recruitment is designed for HR Personnel, and
managers who need to gain expertise in recruiting
and selecting personnel.
You will learn how to plan your workforce and how
to develop an approach to recruitment and
selection which optimises employee retention and
return on investment for the organization. You will
learn how to apply succession planning and
manage redundancy and redeployment.
You will also learn a range of practical skills such as
interviewing and counselling staff, the use of
assessment centres for selection and promotion of
staff.
Course Content
• Human resource planning techniques
• Techniques for succession planning
• Retention Management
• Use of outsourcing, subcontracting,
• Redundancy and redeployment
• Recruitment policies and procedures
• Legal aspects of recruitment and selection
• Advertising vacancies (internal and external)
• Techniques for job analysis
• Job specifications and job descriptions
• Selection techniques
• Successful Interviewing
• Testing, and assessment centres,
• Using References and follow up
Suitable For: H-R Personnel and other Managers Course Duration: 20 Hours Course Access 90 days from date of purchase Certification: Global Management Academy Certificate Delivery: On-line Resources: Learners manual, additional articles, and worksheets ILM Equivalence: 8605-514 – Managing Recruitment (5 credits)
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 13
DEVELOPING YOURSELF AND OTHERS
Course Overview
As a manager, you will be required to get the best possible performance from your people. To achieve this, you will need to help your people develop their knowledge and skills, their competencies, to support the business and grow as individuals. To do this, you will first need to have a clear eye on your career; and know what you want to achieve in your career. This course helps you set personal career objectives, prepare a Personal Development Plan, and identify learning activities which will help you achieve your long term career goals. In addition, you will learn how to advise your team on their development needs, and how to advise them on improving their personal performance. You will learn how to help your people plan their personal growth, and how to support them through the learning process. You will also learn how to apply this planning to the management of performance, and accountability and performance improvement planning.
COURSE CONTENT The content of this course includes:
Understanding the requirements of your job
Identifying Career Goals (Personal SWOT)
Knowing your personal learning style
Planning Personal Development
Aligning with Organizational Goals
Setting Personal (SMART) Goals
Analyze Employee performance to identify
development needs
Identify employee training and development
needs
Providing Support for learning
Evaluate Learning Outcomes
Suitable For: Middle Managers Course Duration: 20 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Cert. Delivery: On-line Resources: Learners manual, articles, worksheets ILM Equivalence: 8605-311 Developing Yourself and Others (2 credits)
DEVELOPING PEOPLE
Course Overview
This course is designed for Middle Managers and HR professionals who are seeking to transform their organization through planned and structured human resources development. This course will help you build the capabilities of your people in alignment with organization needs, but also help you inspire, motivate, and challenge your people to realize their full potential. You will learn about the tools and techniques for assessing training and development needs. You will also learn about the range of development options available, and how to develop specific growth plans for individuals and teams. In addition, you will learn how to help your people plan their careers, and how to support them through the learning and development process. You will also learn how to apply this planning to the management of performance, and accountability and performance improvement planning
Course Content
Understanding organizational Strategy and
Learning and Development needs
Diversity and Organizational Values
Using Performance Appraisal effectively
Developing Effective Feedback processes
Planning Career and Individual Development
Helping employees Identify Career Goals
Analyse Employee performance to identify
training and development needs
Understanding learning styles
Providing Support for learning
Evaluating Learning Outcomes
Maintaining Employee Motivation
Suitable For: Middle Managers & HR Staff Course Duration: 20 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Cert. Delivery: On-line Resources: Learners manual, articles, worksheets ILM Equivalence: 8605-405 Developing People in the Workplace (5 credits)
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 14
MANAGING FOR PERFORMANCE
Course Overview
In successful organizations, managing business performance and managing the performance of people are becoming increasingly aligned. Performance-focused organizations cascade strategy, and ensure staff at all levels of the organizations work together for the achievement of the organizations strategic agenda. Managers need to have the knowledge and the tools to build this alignment.
The content of this course will help you put strategy at the heart of the work of your organization, and enable you to take much more control over the work of your team, to be able to demonstrate to your CEO and the Board the visible commitment of your team to delivering on business objectives. It will also help you get more out of your team using some proven tools and techniques and to enhance team motivation, and commitment to delivering results.
COURSE CONTENT This course comprises the following units:
Understanding Managing for Performance
Understanding Organization Strategy
Implementing Business Strategy
Management by Objectives
The Functions of Management
Setting Team Goals
Motivating the Team for Performance
Goal Setting and Motivation
Management Controls and Performance
Measuring Performance
Using the Balanced Scorecard
Managing Accountability
Feedback for Performance
Learning Management
Suitable For: Middle and Senior Managers Course Duration: 12 - 20 Hours Certification: Completion Certificate Resources: Learners manual, additional articles, and worksheets Assessment: Online quizzes and workplace assignment ILM Equivalence: 8605-400 – Understanding the Management Role to Improve Performance (4 Credits)
COACHING AND MENTORING STAFF
Course Overview
Increasingly companies, both large and small, are
starting to add another responsibility to busy
managers’ plates—coaching. It is common for
today’s managers to refer to one-on-one meetings
with their employees as a coaching session and for
some of these managers to be enrolled in a
coaching training program.
This course is designed for experienced managers
tasked with getting the very best out of their
people, using creative and intelligent use coaching
and mentoring in the workplace. The course helps
managers develop the skills and knowledge to plan
for and implement coaching session with their
employees, and with teams. Additionally, you will
learn how to implement mentoring programs and
engage other managers in assisting in developing
your people.
COURSE CONTENT This course comprises the following units:
Understanding Employee Performance
The Role of Coaching and Mentoring
Coaching and Performance
Characteristics of an Effective Coach
Understanding learning styles
Identify employee training and development needs
Using the GROW Coaching Model
Using the Outcomes Model
Setting up Personal Development Plans
Coaching Methods for Teams
Developing Mentoring Programs
Providing Feedback on learning
Suitable For: Middle and Senior Managers Course Duration: 12 - 20 Hours Certification: Completion Certificate Resources: Learners manual, additional articles, and worksheets Assessment: Online quizzes and workplace assignment ILM Equivalence: 8605-530 – Understanding the Skills, Principles and Practice of Effective Management Coaching and Mentoring (5 Credits)
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 15
LEADING AND MOTIVATING A TEAM
Course Overview
Is your team achieving its targets? Are the people
in your team motivated? Is there conflict in the
team which is holding you back? Do you find
yourself under pressure to get more out of your
team? What do you need to do to improve team
performance? This course is about taking your
team to the next level.
The course begins with an in-depth evaluation
your team effectiveness, enabling you to identify
the capabilities you need to build or acquire to
optimize performance. You will learn how to apply
a number of motivational strategies, and
interpersonal management techniques to enhance
team cohesiveness and commitment to
organizational goals.
You will also learn how to establish a strong
performance focus, by building feedback and
reward processes which work.
COURSE CONTENT
The content of this course includes:
Unit 1: Getting Started
Unit 2: Defining Team Effectiveness
Unit 3: Creating a Shared Vision and Purpose
Unit 4: Building a Cohesive Team
Unit 5: Motivating your Team
Unit 6: Goal Setting and Motivation
Unit 7: Setting High Expectations
Unit 8: The Team Performance Plan
Unit 9: Communication and Performance
Unit 10: Developing the Team
Unit 11: Wrapping up
Suitable For: First Line and Middle Managers Course Duration: 20 Hours Certification: Completion Certificate Resources: Learners manual, additional articles, and worksheets Assessment: Online quizzes and workplace assignment ILM Course: 8605-341 Leading and Motivating a Team Effectively (2 credits)
ORGANIZING AND DELEGATING
Course Overview
The ability to delegate is one of the core indicators
of success for the effective leader. This course is
designed for managers, supervisors, or team
leaders across all sectors, who need a better
understanding of how and when to delegate.
This course is suitable for new managers or those
managers who are taking on more roles, and need
to share of the burdens of leadership and
management with their team.
You will learn how to plan the work of your team
and how to effectively assign work to team
members and improve employee motivation and
performance.
COURSE CONTENT
The content of this course includes:
Unit 1: Getting Started
Unit 2: The Functions of Management
Unit 3: Understanding Delegation
Unit 4: Preparing to Delegate
Unit 5: Knowing who and what
Unit 6: Briefing for Effective Delegating
Unit 7: Providing Support for staff
Unit 8: Monitoring Progress
Unit 9: Evaluate and learn
Unit 10: Wrapping -up
Suitable For: Team leaders and front-line Managers Course Duration: 20 Hours (You will have access to your course for 90 days from date of purchase) Certification: Global certificate of completion ILM Course: 8605-319 Understanding Organising and Delegating in the Workplace (1 credit)
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 16
MANAGING TRAINING AND COACHING
Course Overview
This course will help you build the capabilities of
your people in alignment with organization needs,
and help you inspire, motivate, and challenge your
people to realize their full potential.
You will learn about the tools and techniques for
assessing training and development needs, and the
resources available to you, both inside and outside
your organization to do this. You will also learn
about the range of development options available,
and how to develop specific growth plans for
individuals and teams
In addition, you will learn how to use your
organizations performance appraisal system to
advise your team members on their development
needs, and how to improve their personal
performance.
You will learn how to help your people plan their
careers, and how to support them through the
learning and development process.
COURSE CONTENT
Unit 1: Getting Started
Unit 2: Training and Employee Development
Unit 3: The Managers Role in Employee Development
Unit 4: Training Needs Assessment
Unit 5: Learning Styles
Unit 6: Learning and Development Plans
Unit 7: Understanding Coaching
Unit 8: Coaching Skills
Unit 9: Overcoming Barriers to Coaching
Unit 10: Evaluating learning Outcomes
Unit 11: Wrapping-up Suitable For: First Line and Middle Managers Course Duration: 20 Hours Certification: Completion Certificate Resources: Learners manual, additional articles, and worksheets Assessment: Online quizzes and workplace assignment ILM Course: 8605-317 Understanding Training and Coaching in the Workplace (2 credits)
MANAGING DISCIPLINE
Course Overview
This course is designed for first line and aspiring
first line managers, and provides comprehensive
guidance and practical knowledge in how to
manage and maintain discipline in the workplace.
You will learn how handle challenging situation
with your staff, and how to manage disciplinary
processes and interviews and how to support your
people in meeting the targets and behavioural
standards expected of them in the organization.
You will also learn how to monitor discipline in the
workplace and know the interpersonal behaviour
and support skills required by a manager to
monitor discipline in the workplace.
COURSE CONTENT
This course comprises the following units of study:
Unit 1: Getting Started
Unit 2: Understanding Discipline
Unit 3: The Legal Context
Unit 4: Disciplinary Policy and Procedures
Unit 5: Managing Under-Performance
Unit 6: Counselling and Support
Unit 7: The Disciplinary Investigation
Unit 8: The Disciplinary Meeting
Unit 9: Monitoring Employees
Unit 10: Terminating Employees
Unit 11: Wrapping-up
Suitable For: First Line and Middle Managers Course Duration: 20 Hours Certification: Completion Certificate Resources: Learners manual, additional articles, and worksheets Assessment: Online quizzes and workplace assignment ILM Course: 8605-314 Understanding Discipline in the Workplace (1 credit)
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 17
BUSINESS MANAGEMENT COURSES
UNDERSTANDING COSTS AND BUDGETS
Course Overview
This very practical course begins with a look at the
key principles of costs and costs management. We
then go on to review the range of different types
of budgets, which together make up the master
budget framework for an organization. You will
learn what to include in the different types of
budgets, and about budgeting best practice, and
alternative budget approaches you may
encounter.
The course provides guidance, practical
assignments, and numerous tools to help you
develop budgets for most types of organization.
On completion of this course, you will be able to
discuss budgeting and cost management issues
with confidence, and to develop a budget for your
own business, or for your business unit.
Course Content
Understanding Costs
Understanding Costs Management
Understanding Standard Costs
Understanding Budgets
The Budgeting Architecture
The Sales Budget
The Labour Budget
The Production Budget
The Materials Budget
The Overhead Budget
The Selling and General Admin Budget
Finalizing the Budget
Monitoring the Budget
Best Practices in Budgeting
Suitable For: All non-finance staff involved in developing budgets Course Duration: 10 Hours Course Access: 90 days from enrolment. Certification: Certificate of Attainment Delivery: On-line Resources: Learners manual, Budgeting templates, additional articles, and worksheets. ILM Equivalence: 8605-324 - Understanding Costs and Budgets (1 Credit).
UNDERSTANDING FINANCE
Course Overview
Designed for managers in non-financial roles, this
course will equip you with the knowledge to
interpret financial statements easily, and to
participate with confidence in management
meetings and dialogue on the financial planning
and performance of the organization.
In this comprehensive course, you will learn the
fundamentals of financial and management
accounting, including financial statements, profit
and loss accounts, and balance sheets. Cash flow,
profit margins and asset turnover will all be
covered, and you will also learn about investment
appraisal, financial analysis, and the use of key
financial performance ratios.
Course Content
Understanding Finance - Getting Started
Understanding the key roles of Financial Management and Accounting
The non-finance Manager’s Role
Understanding Sources of Business Finance
Understanding the Income Statement
Understanding the Cash flow statement
Understanding the Balance Sheet
Understanding Budgeting
Managing Budgets
Applying your knowledge to your Business
Wrapping-up
Suitable For: Management Professionals who need knowledge of finance to progress their careers. Course Duration: 20 Hours Access: 90 days from the date of purchase) Certification: Global Management Academy Certificate Delivery: On-line Resources: Learners manual, articles, and Excel worksheets. ILM Equivalence: 8605-407 - Understanding Financial management (3 Credits)
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 18
MANAGING WORKPLACE PROJECTS
Course Overview
This Global course in Managing Workplace Projects
is designed for people managing small scale
business projects, or for those who are embarking
on a career in project management, and who need
a hands-on introduction to the concepts, methods,
and techniques of project management.
You will learn how to assess the business
stakeholder needs, scope out the project
requirements, and develop the project plan using
work breakdown structures, Gantt charts, network
diagrams and other scheduling tools. In addition,
you learn how to plan the project resources and
the financials to support execution. The final part
of the courses focuses on the Execution and
Closure Phases of the Project Life Cycle.
Course Content
The PMI Body of Knowledge
The Project Management process
Balancing the constraints in project management
Initiating a Project
Writing a Project Charter
The Project Plan
Work Breakdown structures
Gantt Charts
Project Resource Planning
Project Financial Planning
Managing the Project Execution
Reporting Project Progress
Closing the Project
Learning from the Project Suitable For: Professionals who need to manage or work on a project. Suitable For: All learners Course Duration: 10 Hours Assessment: Online Quizzes Certification: Global Management Academy Certificate Delivery: On-line Resources: Learners manual, Personal Assessment tools, additional articles, and worksheets. ILM Equivalence: 8605-320 – Managing Workplace Projects (2 Credits)
MANAGING BUSINESS IMPROVEMENT
Course Overview
The introduction of a continuous improvement
culture is the key to long term success in today’s
manufacturing and services environments. Such a
culture requires leadership, resourcing, and
continuous nurturing. As a leader, you can gain
substantial traction in your career if you can
demonstrate success with the application of these
principles, and in the successful execution of a
business improvement program.
This comprehensive course will provide you an
insight into all the key concepts used by specialists
in Continuous Business Improvement, and enable
you to successfully lead business improvement
initiatives, and help build a continuous
improvement culture in your organization.
Course Content
Understanding Quality
Understanding Quality assurance and Control
Understanding Quality Standards
Understanding Quality Auditing
Understanding TQM
The Costs of Quality
Quality Control and Statistics
Understanding Continuous Improvement
Six Sigma – Improving Quality Gradually
Understanding Kaizen
Understanding LEAN
Planning an Improvement program
Managing the CI Program
Managing the People in the CI program
Promoting Continuous Improvement.
Suitable For: Experienced Operational and Business Managers leading improvement Course Duration: 20 Hours Course Access: 90 days from the date of purchase Certification: Global Management Academy Cert. Delivery: On-line Resources: Learners manual, articles, and Excel worksheets. ILM Equivalence: 8605-501 - Managing Improvement (3 Credits)
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 19
UNDERSTAND QUALITY MANAGEMENT
Course Overview
Designed for supervisors and managers new to
quality management, or planning the
improvement of a quality management system,
this course provides a comprehensive
introduction to quality management systems, and
the contributions the methodologies can make to
organizational effectiveness and performance.
The course examines the content of the ISO
9001:2008 quality management system, and
provides an overview of best practice in the use of
quality tools and techniques. In addition, you will
learn about the role of TQM, and the development
of continuous quality improvement
methodologies, and on the application of Kaizen.
Course Content
Understanding Quality Assurance and Quality
Control
Understanding Quality Standards
Understanding ISO 9001
Understanding Customers and Quality
Understanding TQM
Understanding the Costs of Quality
Understanding Processes
Understanding Quality Control and Statistics
Understanding Quality Improvement
Understanding Kaizen
Getting started with Quality Improvement.
Suitable for: Front Line Managers, and staff tasked with managing quality Course duration: - 10 Hours (at learner's pace). Certification: Global Management Academy Certificate. Access duration: - 90 days from date of purchase Online delivery: - Video, presentations, quizzes, virtual tutor. Resources: - Learners manual, additional articles, and a range of Excel workbooks Support: - Personal Coach Email support throughout the course. ILM equivalence: 8605-318 – Understanding Quality Management (2 Credits)
MANAGING RISK
Course Overview
It is increasingly recognized that enterprise risk
management is an important skill for all business
leaders and professionals, not just risk managers.
This course provides a practical introduction to the
principles of risk management, as outlined in ISO
31000, and the Global Risk Management Standard.
This course will introduce a structured framework
for the identification, management, and treatment
of risk within your workplace. You will learn how
the management of risk will bring about significant
business benefits, and how to explain and make
full use of risk management terminology. You will
also learn how to conduct threat and vulnerability
assessments, business impact analyses and learn
the principles of risk control and risk treatment.
Course Content
Understanding laws and legislation relating to
workplace risk management
Reviewing your internal risk management
policies and procedures
Identifying hazards and risks in the workplace
Understanding Risk Management theory
The 5 Step Risk Management process
Risk Assessment (Threat and vulnerability)
Understanding Business Impact Analysis
Risk determination and prioritization
Risk Treatment and Planning
Risk avoidance, control, and transfer
Risk reporting and assurance
Using Risk Management controls (registers)
Risk Monitoring and review
Continual Improvement
Suitable For: Practitioners, Executives, Managers, and supervisors involved in managing risks Course Duration: 20 Hours (self-paced) Certification: Global Management Academy Cert. Delivery: On-line (Virtual Tutor, Presentations, Self-assessments, Quizzes, and Video Clips) Resources: Comprehensive Learners manual, additional articles, and worksheets Access Duration: 90 days from date of enrolment. ILM Equivalence: 8605-403 – Managing Risk in the Workplace (3 Credits)
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 20
UNDERSTAND INNOVATION & CHANGE
Course Overview
The course is designed for managers seeking to
develop an understanding of the core principles of
innovation and contributing to the innovation a
change process in the organization.
You will learn how to respond to the demand for
innovation and know how to adapt the role of your
team to support organization change indicatives.
The course is practical and provides guidance on
the laying the groundwork for change, and
planning successful implementation. You will find
many tools and resources to help you plan for and
implement small scale change programs along with
your comprehensive learning manual.
Course Content
Unit 1: Getting Started
Unit 2: The Pressure to Innovate
Unit 3: Approaches to Innovation
Unit 4: Promoting Innovation
Unit 5: Understanding Change
Unit 6: Understanding Change Management
Unit 7: Planning Change
Unit 8: Communication and Change
Unit 9: Overcoming Barriers to Change
Unit 10: Monitor Progress and Celebrate Wins
Unit 11: Wrapping-Up
Suitable For: Experienced Supervisors and First Line Managers Course Duration: 10 Hours Course Access Duration: You will have access to your course for 90 days from date of purchase Certification: Global Management Academy Certificate Delivery: On-line Resources: Learners manual, additional articles, and worksheets ILM Equivalence: 8605-301 Understanding Innovation and Change in an Organisation (2 credits)
MANAGING CUSTOMER RELATIONS
Course Overview
Managing relationships with customers has
become a critical organizational competency. CRM
is vital for customer retention, and E-CRM has
become an essential tool in customer retention,
and increasingly in customer acquisition.
This strategic level course is designed for
managers, marketing specialists and professionals
tasked with improving the overall competitive
potential of their organizations. You will learn how
to and provides the tools and guidelines on how to
implement a systematic approach to CRM across
the organization, and select the best fit
information systems solutions to support your
strategy.
Course Content
The content of this course includes:
Understanding Customer Relations
CRM and Customer Loyalty
CRM in Marketing
CRM and Sales
CRM and Customer Service
CRM and Key account management
CRM in E-Business
Understanding the Customer Supply Chain
CRM and Supply chain management (SCM)
CRM and integration with ERPs
How to select a best fit CRM systems
How to plan for successful CRM
implementation
Suitable For: BU Managers and Marketing Professionals Course Duration: 20 Hours Course Access Duration: You will have access to your course for 90 days from date of purchase Certification: Global Management Academy Certificate Delivery: On-line Resources: Learners manual, additional articles, and worksheets ILM Equivalence: 8605-509 – Managing Customer Relations (3 Credits)
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 21
PROBLEM SOLVING
Course Overview
Designed for anyone responsible for resolving
issues quickly, this Course in Problem Solving and
Decision Making introduces the creative problem
solving process, as well as providing you with a
series of valuable problem solving and decision
making tools that you can use every day.
You will learn how to apply a range of techniques
to define problems, identify root causes, and
identify and analyse potential solutions to
determine their efficacy. This includes learning
how to use a number of risks and costs benefits
analysis techniques. You will also learn how to plan
for the successful implementation.
Course Content
The content of the course includes:
The Problem-Solving Method
Problem Recognition and Definition
Information Gathering
Define a problem to enable solution development
Root cause analysis
Generating Solutions
Analysing Solution Options
Cost benefit analysis
Selecting Solutions
Risk Analysis
Planning Solution Implementation
Suitable For: All Learners Course Duration: 10 Hours Course Access: 90 days from the date of purchase Certification: Global Management Academy Certificate Assessment: Online Quizzes Delivery: On-line Resources: Learners manual, additional articles, and worksheets ILM Equivalence: 8605-300 – Solving Problems and Making Decisions (2 Credits)
MAKING A FINANCIAL CASE
Course Overview
A Business Case captures the reasoning for
initiating a project or task. Today, with investment
capital for projects and innovations hard to come
by, a business case has become a requirement for
the release of funding for projects, whether
private or public sector, whether from external
sources, or from internal funding sources.
As a business leader, knowing how to write a
business case is a critical skill to acquire. This
practical course takes you through a systematic
process of writing a business case which provides
convincing justification, for proposed investment
in new equipment, new systems, acquisitions,
major projects, and innovations.
Course Content
Understanding the need for a business case.
The Business Case in Project Management.
The attributes of an effective business case.
The 4 Step business Case model.
Assessing and Defining the Business Need
Identifying viable solution options
Evaluating Solution options
Making the Financial Case
Cost Benefit Analysis
Risk Assessment
Using NPV, IRR and ROI to inform decisions
Presenting the Recommended Solution
Managing the Investment
Presenting your business Case
Suitable For: Middle and Senior Managers, Business Analysts, and Project Managers Course Duration: 20 Hours Course Access: 90 days from the date of purchase Certification: Global Management Academy Certificate Delivery: On-line Resources: Comprehensive Learners manual, Business Case template, additional articles, and a range of financial and business case workbooks ILM Equivalence: 8605-502 – Making a Financial Case (3 Credits)
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 22
MANAGING CHANGE
Course Overview
The course is designed for managers planning to
undertake a change a change initiative within the
organization, or those leading a team that is
experiencing change and want to understand how
the team can maximize its contribution during the
change process.
This course will help you to understand how to
support individuals, teams, and organizations
through that change process. It will also help you
develop the skills to support successful change.
The course is practical and provides guidance on
the laying the groundwork for change, and
planning successful implementation. You will find
many tools and resources to help you plan and
implement a change program.
Course Content
The content of this course includes:
Understanding the Drivers for Change
Understanding Change and its impact
Understanding Change Management
The costs of failure to manage change
Preparing for Change
Defining the change requirements
Kotter’s 8 step Change Management Model
Developing the Change Plan
Mobilizing a Change Team
Managing Communications
Monitoring Progress and Achievements
Overcoming Resistance to Change
Making Change Stick
Coping with Change Leadership
Suitable For: Front-line Managers Course Duration: 20 Hours Course Access: 90 days from the date of purchase Certification: Global Management Academy Certificate Assessment: Online Quizzes Delivery: On-line Resources: Learners manual, additional articles, and worksheets ILM Course: 8605-417 Managing and Implementing Change in the Workplace (6 credits)
MANAGE CONTINUOUS IMPROVEMENT
Course Overview
In the highly competitive Global business
environment today, continuous improvement is a
vital tool to help your business keep pace with the
ever-rising expectations of customers.
This course in Business Improvement techniques
provides a comprehensive set of tools and
techniques that enable you to identify, analyse and
address opportunities for improvement.
The course introduces the core concepts of
continuous quality improvement, and a range of
practical business improvement models /
frameworks that will enable you to bring about
immediate and sustainable improvements in
efficiency, effectiveness, and overall productivity
of your operations.
Course Content
The content of this course includes:
Understanding Continuous Improvement
The Costs of Quality
Understanding Kaizen
Understanding Improvement Levers
Understanding Processes
Understanding Process Improvement
Using Charts to Analyse Productivity
Identifying Problems
Data Collection
Identifying Cost Saving Opportunities
Planning and Implementing Improvement
Suitable For: Front-line Managers Course Duration: 10 Hours Course Access: 90 days from the date of purchase Certification: Global Management Academy Certificate Assessment: Online Quizzes Delivery: On-line Resources: Learners manual, additional articles, and worksheets ILM Equivalence: 8605-217 Business Improvement Techniques (2 Credits) .
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 23
MANAGING SERVICE QUALITY
Course Overview
As a Customer Service Manager, you will undoubtedly be tasked with maintaining, and most likely improving the quality of service in your business, or business unit.
The focus of this course is on service quality, helping managers develop the tools and techniques to evaluate service quality, and set standards and processes in place to both maintain and continually improve the quality of service provided to customers. Additionally, you will have access to a wide range of tools and workbooks to help you continue improving service quality in your organization.
COURSE CONTENT The content of this course includes:
Unit 1: Getting Started
Unit 2: Understanding service quality
Unit 3: Models of service excellence
Unit 4: Developing Service Standards
Unit 5: Measuring Customer Satisfaction
Unit 6: Monitoring and reporting on service quality
Unit 7: Using the SERVQUAL Gap analysis framework
Unit 8: Evaluating Service Quality in your Organization
Unit 9: Developing a Service Improvement Plan
Unit 10: Developing a Service Level Agreement
Unit 11: Further tips for continually improving service quality.
Unit 12: Wrapping-up
COURSE DETAILS
Suitable For: Supervisors and Managers tasked with managing and improving service quality. Course Duration: 10 Hours (You will have access to your course for 90 days from the date of purchase) Certification: Completion Certificate Delivery: On-line Resources: Learners manual, articles, and Excel worksheets. ILM Equivalence: 8605-306 Understanding Customer Service Standards and Requirements.
UNDERSTANDING THE ORGANIZATION
COURSE OVERVIEW
If you are planning for promotion and career growth in management, then knowing your inorganization and the elements and factors which determine its functioning is essential. This course will provide you with the tools to carry out an analysis of your organization, and its operating context. You will know learn how to define the structure of your organization, recognise the core functions of the organizational and know where your own role fits in terms of the overall structure. You will also learn tools to use to evaluate the needs of stakeholders and define and evaluate the characteristics of the operating environment.
COURSE CONTENT The content of this course includes:
Unit 1: Getting Started Unit 2: Understanding Organizations Unit 3: Understanding Organization Structure Unit 4: Understanding Organization Functions Unit 5: Understanding Management Functions Unit 6: Understanding Management Roles and
Responsibilities Unit 7: Knowing the Stakeholders Unit 8: Knowing the External Environment Unit 9: Conducting a PESTLE Analysis Unit 10: Wrapping-up
COURSE DETAILS
Suitable For: Supervisors and Managers managing service organizations Course Duration: 10 Hours (You will have access to your course for 90 days from the date of purchase) Certification: Completion Certificate Delivery: On-line Resources: Learners manual, articles, and Excel worksheets. ILM Equivalence: 8605-322 Understanding the Organization and its Context (2 credits)
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 24
LEADING INNOVATION AND CHANGE
Course Overview
The choices many businesses face today is change,
or decline and go out of business. The accelerating
pace of technological and social change opens new
markets, and new opportunities daily. Knowing
how to develop and refine new ideas, new
customer solutions and to monetize these are
among the most valuable skills a business leader
can possess today.
This very comprehensive course will help you
develop a culture of innovation in your
organization, and give you the skills and
knowledge to identify innovation opportunities;
and develop and implement these using best
practice change management techniques.
Course Content
The Pressure to Innovate
Approaches to Innovation
Blue Ocean Strategy
Leading Innovation
Creating an Innovation Culture
Stage Gate – Managing the Innovation process
Locating Opportunities
Analysing opportunities
Defining the Change requirements
Mobilizing the Change Team
Planning the Innovation
Managing communications
Overcoming Barriers to Change
Monitoring progress
Evaluating Outcomes and Celebrating Success
Course Details Suitable For: Middle and Senior Managers Course Duration: 20 Hours Course Access: 90 days from date of purchase Certification: Global Certificate Assessment: Online Quizzes Delivery: Online Resources: Learners manual, additional articles and worksheets ILM Equivalence: 8605-504 Leading Innovation and Change (5 Credits)
YOUR ORGANIZATION ENVIRONMENT
Course Overview
Designed for managers tasked with developing business and marketing strategy, this course provides a comprehensive insight into business environment analysis. Specifically, you will learn how to apply a detailed business environmental analysis using the PESTLE model and its variants. The data you compile from this analyses can then be used to develop strategic plans, business plans, governance strategy, and most particularly to develop your organization’s marketing strategy
Course Content
The content of this course includes:
Unit 1: Getting Started
Unit 2: Understanding Organizations
Unit 3: Understanding Organization Structures
Unit 4: Understanding the External Operating
Environment
Unit 5: Understanding Political Factors
Unit 6: Understanding Economic Factors
Unit 7: Understanding Social Factors
Unit 8: Understanding Technological Factors
Unit 9: Understanding Legal Factors
Unit 10: Understanding Environmental Factors
Unit 11: Applying and using PESTLE Analyses.
Unit 12: Wrapping-Up and Further Learning
Suitable For: Executive and Senior Managers and Planning Consultants Course Duration: 20 Hours (You will have access to your course for 90 days from the date of purchase) Certification: Completion Certificate Delivery: On-line Resources: Learners manual, articles, and Excel worksheets. ILM Equivalence: 8605-507 Understanding the Organization Environment (5 Credits).
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 25
MANAGING MATERIALS & EQUIPMENT
Course Overview
This course is designed for supervisors and first
lines tasked with monitoring and controlling the
sue of materials and equipment in the units.
The course provides the guidance and tools with
managers can plan for and allocate physical
resources and equipment to ensure optimum
availability of stock and equipment.
Additionally, you will learn techniques to identify
under-urination and wastage of resources and to
improve materials and equipment utilization.
Course Content
The content of this course includes:
Unit 1: Getting Started
Unit 2: Understanding Resources
Unit 3: Purchasing and Materials Planning
Unit 4: Storing and Allocating Materials
Unit 5: Managing Equipment
Unit 6: Maintenance and Safe use of Materials
and Equipment
Unit 7: Monitoring Resources Use
Unit 8: Measuring and Monitoring Waste
Unit 9: Improving Resource Management
Unit 10: Wrapping-up
Course Details
Suitable For: Supervisors and First Line Managers Course Duration: 10 Hours (You will have access to your course for 90 days from the date of purchase) Certification: Completion Certificate Delivery: On-line Resources: Learners manual, articles and Excel worksheets. ILM Equivalence: 8605-325 - Understand How to Manage the Efficient Use of Materials and Equipment
EFFICIENCY AND EFFECTIVENESS
Course Overview
This comprehensive online management course is designed to help experienced managers improve the efficiency and effectiveness of their team or business unit. The course begins with consideration of the role of managers today, and activities and attributes which define 'effective management'. We then look at how a manager can contribute to improving efficiency and effectiveness in the team’s operations.
You will learn about the core management
techniques of planning, organizing, and assigning
work to the team, and the directing function, in
which managers need to apply a range of
leadership styles.
Course Content
The content of this course includes:
Understanding Management
The Functions of Management
Understanding Efficiency and Effectiveness
Management by Objectives
Implementing Business Strategy
Measuring Performance
Organizing Work
Delegating Effectively
The Directing Function – Applying Leadership Styles
Management Controls
Managing Accountability
Improving Efficiency and Productivity
Assessing Efficiency and Effectiveness
Learning Management
Developing a Personal Management Development
Plan
Course Details
Suitable For: Middle and Operational Managers Course Duration: 10 Hours (You will have access to your course for 90 days from the date of purchase) Certification: Completion Certificate Delivery: On-line Resources: Learners manual, articles, and Excel worksheets. ILM Course: 8605-510 Managing for Efficiency and Effectiveness (4 credits)
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 26
MANAGING RESOURCES
Course Overview
This course is designed for managers responsible
for the planning for, acquisition and management
of physical resources to support the efficient
functioning of a service or manufacturing
operations.
In this course, you will learn how to identify
resource requirements from analyses of
organizational needs, and evaluate alternative
options for obtaining physical resources. You will
also learn about best practices in purchasing and
managing the availability of physical resources to
support operations. In addition, you will learn
about systems used to tracking inventory, the
allocation of resources, resource location/history
and the utilization of resources to meet agreed
operational targets.
Course Content
The content of this course includes:
Unit 1: Getting Started
Unit 2: Understanding Resources
Unit 3: Identifying Resource Requirements
Unit 4: Capacity and Resource Planning
Unit 5: Purchasing and Materials Planning
Unit 6: Monitoring and Allocating Materials
Unit 7: Managing the Security of Resources
Unit 8: Maintenance and Safe use of Resources
Unit 9: Managing Resource Use
Unit 10: Improving Resource Management
Unit 11: Wrapping-up
Suitable For: Team leaders and QM professionals Course Duration: 20 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Certificate Assessment: Online Quizzes Delivery: Online Resources: Learners manual, additional articles and worksheets ILM Course: 8605-512 Managing Resources (4 credits)
MANAGING ORGANIZATIONAL PROJECTS
Course Overview
Project success depends not only on having the right project plan and control process; it also depends on the effectiveness of the project team and how well they work together. This in itself depends on the project manager’s ability to lead and manage the team and focus on project quality control, project costs and management of people issues. This course will provide you with the knowledge and skills to lead the project team effectively, and control the execution of the project to deliver on project objectives and meet stakeholder expectations.
Course Content
The PMI Body of Knowledge
The Project Management process
The Project Leader’s Role
Managing Project Scope and Constraints
Managing the Project Plan
Managing the Project Team
Project Control
Managing Project Finances
Managing Project Schedule
Managing Project Risks
Project Reporting
Project Value Management
Managing Project Close-out
Evaluating Project Outcomes
Suitable For: Project Leaders and professionals Course Duration: 20 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Certificate Assessment: Online Quizzes Delivery: Online Resources: Learners manual, additional articles and worksheets ILM Course: 8605-511 Managing Projects in the Organisation (4 credits)
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 27
CONTRIBUTE TO INNOVATION
Course Overview
To maintain a leadership position, companies need
to be continuously proactive in exploring new
opportunities for innovation. This requires both
leadership and the evolution of an innovation
culture within organizations. As a first line
manager, you will be asked to contribute to
improving the business, and to implementing new
technologies, new processes, and new
management practices. You will also want to
promote innovation in your team to encourage
creative thinking and new ideas.
This course introduces innovation processes, and
the management skills and knowledge required to
support creative thinking, promote suggestion
schemes, and manage small scale innovation and
improvement in your team.
COURSE CONTENT
The content of this course includes 9 units:
Unit 1: Getting Started
Unit 2: The Drivers of Innovation
Unit 3: Approaches to Innovation
Unit 4: Creating the Environment for
Innovation
Unit 5: Creativity Tools and Techniques
Unit 6: Breakthrough Thinking
Unit 7: Understanding the Innovation Process
Unit 8: Reflecting on your Team's
Effectiveness in Innovating
Unit 9: Wrapping-Up
Suitable For: Team leaders and QM professionals Course Duration: 20 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Certificate Assessment: Online Quizzes Delivery: Online Resources: Learners manual, additional articles and worksheets ILM Course: 8605-305 Contributing to Innovation and creativity in the Organization (2 credits)
DEVELOP AN INNOVATIVE CULTURE
Course Overview
Global market leading organizations have
developed cultures committed to creativity and
innovation. Such organizations invest in their
people and develop practices and expertise which
enables creativity and sharing of ideas and
opportunities.
As a manager seeking to lead creativity and
innovation, you will need to understand the
culture of your organization and how to influence
and shape it to advance innovation.
This course will help you develop your skills in
promoting creativity and innovation in your
organization.
COURSE CONTENT
Unit 1: Getting Started
Unit 2: Understanding Organizations
Unit 3: Understanding Organization Culture
Unit 4: Applying Culture Theory
Unit 5: Values, Culture, and Leadership
Unit 6: Understanding Innovation
Unit 7: Organizing for Innovation
Unit 8: Developing Innovation Capability
Unit 9: Creativity Tools and Techniques
Unit 10: Breakthrough Thinking
Unit 11: Risk and Innovation
Unit 12: Communication and Innovation
Unit 13: Wrapping-up
Suitable For: Middle and Senior Managers Course Duration: 20 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Certificate Assessment: Online Quizzes Delivery: Online Resources: Learners manual, additional articles and worksheets ILM Course: 8605-305 Contributing to innovation and creativity in the workplace (2 credits)
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 28
PLANNING A COMPLEX TEAM ACTIVITY
Course Overview
This course is designed for managers tasked with
setting up teams to plan for and execute complex
team activities. The course begins with an
assessment of the qualities of effective team
leadership, and the techniques to use to set up an
effective team. We then look at the process of
preparing the work plan, and identifying the
resources to execute your plan. We follow with
this with a consideration of leadership techniques
to apply in delegating work to the members of the
team.
We also look in some detail at the communication
skills required to ensure team members know their
roles and responsibilities and remain focused on
the work plan. Finally, we help you assess your
overall effectiveness in leading the team, and in
identifying areas for improvement.
Course Content
The content of this course includes:
Unit 1: Getting Started
Unit 2: Defining the Effective Team
Unit 3: Setting-up Effective Teams
Unit 4: Developing the Team Work Plan
Unit 5: Managing Risk
Unit 6: Assigning Work.
Unit 7: Communicating the Work Plan
Unit 8: Monitoring Progress
Unit 9: Reviewing your Leadership
Effectiveness
Unit 10: Wrapping-up
Suitable For: Team leaders and QM professionals Course Duration: 20 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Certificate Assessment: Online Quizzes Delivery: Online Resources: Learners manual, additional articles and worksheets ILM Course: 8605-401 Planning and Leading a Complex Team Activity (4 credits)
INTERPRETING FINANCIAL STATEMENTS
Course Overview
As a manager taking on a more senior role in the
organization, you may find yourself more often
asked to give advice and feedback on the
performance of the business and the investment
cessions being undertaken.
To do this, you will need to understand the
content of the key financial statements used in
reporting business performance: the profit and
loss statement, the cash flow statements, and the
balance sheet.
In order to interpret financial performance, it is
also necessary to understand how to use and
interpret financial ratios to assess a range of
performance areas relevant to organizational
stakeholders.
Course Content
The content of this course includes:
Unit 1: Getting Started
Unit 2: Sources of Business Finance
Unit 3: The Balance Sheet
Unit 4: The Income Statement
Unit 5: The Cash Flow Statement
Unit 6: Using Key Financial Ratios
Unit 7: Understanding Profitability
Unit 8: Understanding Liquidity
Unit 9: Understanding Gearing / Leverage
Unit 10: Understanding Valuations
Unit 11: Wrapping-up
Suitable For: Team leaders and QM professionals Course Duration: 20 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Certificate Assessment: Online Quizzes Delivery: Online Resources: Learners manual, additional articles and worksheets ILM Course: 8605-421 Interpreting Financial Statements to assess Organisational Performance using ratios (3 credits)
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 29
MARKETING AND SALES MANAGEMENT
UNDERSTANDING MARKETING
This course introduces the core concepts in
marketing an enterprise. You will learn how to
understand your markets, assess the competitive
environment, assess your organization’s strengths
and weaknesses, and know where the principle
opportunities for growth are located. You will
learn how to segment your customer base, and
identify the best targets for growth and
profitability.
You will learn how to determine the best fit
marketing mix for the business, and how to use
this information to position your products and
services for optimal profitability. Finally, you will
learn how to use this information to plan your
sales activities, and your key account management
strategy.
Course Content
Understanding your market(s)
Understanding your customers
Understanding your competitors
Segmentation and opportunity
Understanding the marketing mix
Pricing Strategies
Product Positioning Strategies
Using Customer Data to optimize profitability
Place - Sales Channels Strategies
Understanding Promotional Strategies
Reviewing Marketing Performance
Course Details
Suitable For: Managers who need to develop an understanding of the principles of marketing. Course Duration: 10 Hours Course Access: 90 days from enrolment. Certification: Global Management Academy Certificate Delivery: On-line Resources: Learners manual, additional articles and worksheets ILM Equivalence: 8605-330 – Understanding Marketing for Managers (1 Credit)
MARKETING MANAGEMENT
This course is designed to assist non-marketing
managers and business leaders in directing, or
advising the marketing team in the development
of marketing strategy and plans. The content of
the course is comprehensive, and provides an
overview of the core concepts required to develop
and coordinate the marketing strategy of all types
of businesses, and not for profit organizations,
seeking to grow market share and sales revenues.
Course Content
Understanding the Marketing Process
Know your Products and Services
Understanding Product / Service Profitability
Defining Your USP
Knowing your Customers
Using Market Research data
Selecting a best fit Segmentation Approach
Know your Competition
Knowing your Market Size and Market Share
Understanding strategic marketing
Applying the Marketing Mix to your Business
The Marketing Mix and Service Businesses
Selecting Pricing Strategies
Selecting sales channels
Understanding Promotional Strategies
Understanding Branding
Promoting your Business
Branding Your Business
Understanding Advertising
The Role of the Marketing Manager
Developing the Marketing Budget
Suitable For: Professionals, Executives, and Managers new to strategic marketing Course Duration: 20 Hours (self-paced) Course Access: 90 days from enrolment. Certification: Global Certificate Delivery: On-line Resources: Comprehensive Learners manual, additional articles and worksheets ILM Course: 8605-413 - Managing Marketing Activities (3 credits)
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 30
COMMUNICATION SKILLS FOR BUSINESS
UNDERSTANDING COMMUNICATION
For the better part of every day, we are
communicating to and with others. Importantly,
Communication is at the heart of effective
management.
This course will help participants understand the
different methods of interpersonal
communication, and provide you with the
techniques to make a powerful impact, and
achieve success in your business relationships. The
course also helps you to identify and adapt your
communication style. Your ability to listen and
comprehend the intention/message behind the
words used by others will be improved.
In addition, you will be able to identify ways to talk
with other people in a manner that relates to them
and their particular style. You will be able to detect
possible conflict and minimize its impact.
Course Content
• Understanding Interpersonal Communication
• Understanding and overcoming
Communication Barriers
• Understanding and using Para verbal
Communication
• Developing your Speaking Skills
• Developing Effective questioning
• Improving your Influencing skills
• Developing your Listening Skills
• Shaping communication for maximum impact
• Mastering the art of conversation
Course Details Suitable For: All Learners Course Duration: 10 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Certificate Delivery: On-line Resources: Learners manual, additional articles and worksheets ILM Equivalence: 8605-326 – Understanding Communication in the Workplace (2 credits)
MAKE PROFESSIONAL PRESENTATIONS
For most people, even experienced public
speakers, getting up to present in front of
audience can be a frightening experience. All
speakers get nervous!
This course will make the experience of delivering
presentations to large and small audiences a much
more satisfying and much less threatening
experience for you. You will learn how to prepare
and plan for different types of presentations, how
to develop content which will engage you
audience, and how to deliver public speeches in a
confident and assured manner.
In addition, you will learn how to make best use of
presentation technologies such as PowerPoint and
flipcharts.
Course Content
The content of this course includes:
• Understanding your Audience
• Choosing your Delivery Methods
• Structuring for maximum impact
• Overcoming Nervousness
• Creating and Using Flip Charts
• Creating Compelling PowerPoint
Presentations
• Using your voice effectively
• Delivering with confidence
• How to entertain and stimulate your
audience.
• How to Handle Challenges
Course Details Suitable for: All Learners Course Duration: 10 hours Course Access: 90 days from date of purchase Delivery: On-line Certification: Global Management Academy Certificate Resources: Learners manual, additional articles and worksheets ILM Equivalence: 8605-518 Making Professional
Presentations (2 credits)
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 31
MANAGING MEETINGS
You are on your first project and you have to
organize and manage the project kick-off
meeting. What do you do first? Do you create the
agenda or the invitation list? How do you run a
meeting? What preparation do you need?
Meetings require skill and technique in order for
the meeting to achieve its purpose. Disorganized
and poorly managed meetings waste time and hurt
your credibility as a meeting manager.
This course in Managing Meetings is designed to
give you the tools you need to initiate and
professionally manage your meetings. You will
learn planning and leading techniques that will
give you the confidence to run a meeting that will
engage your attendees. You will also learn how to
chair a meeting to achieve your objectives, and
ensure your attendees leave with a positive and
lasting impression of your meeting.
Course Content
Planning and preparing for the meeting
Preparing Agendas and meeting logistics
Defining meeting roles and managing
accountabilities
Virtual Meetings - Technologies
Meeting Roles and Responsibilities
Chairing a meeting Managing Agendas
Managing interruptions and Handling
Disruptive participants
Manage the taking of minutes
Wrapping –up to ensure continuity of purpose
and commitment.
Course Details Suitable For: Managers and Team Leaders Course Duration: 10 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Assessment: Online Quizzes, Delivery: On-line Resources: Comprehensive Learners manual, additional articles and worksheets ILM Course: 8605-412 Managing Meetings (3 credits)
NEGOTIATING AND NETWORKING
How much value is your organization leaving on
the table? What opportunities are being missed by
people who engage daily in negotiations with their
clients, suppliers, peers, bosses and teams? Every
year poor and inconsistent negotiating skills and
process can cost major organizations millions of
dollars from the bottom line, and significant time
and opportunity cost. This course will enable you
to manage business negotiations with confidence.
You will learn how to plan for the negotiations,
manage the stages of a negotiation, and gain the
outcomes you seek without confrontation. You will
also learn how to deal overcome negotiation
obstacles and handle difficult negotiating partners.
Course Content
A structured approach to Negotiations
Preparing for Negotiations (WATNA / BATNA /
ZAP and ZOPA)
The Win-win approach to negotiating
Understanding negotiating strategies
Preparing your negotiating strategy
Establishing your Negotiating Style and Profile
Applying a strong Opening Position
Controlling the flow of information
Effective Bargaining
Dealing with Difficult Negotiators
Overcoming Objections Managing Movement
and moving to a win-win solution
Building terms of agreement
Negotiating outside the meeting room
Closing your negotiations successfully.
Networking for Business Success
Course Details Suitable For: All Learners Course Duration: 10 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Certificate Delivery: On-line Resources: Learners manual, additional articles and worksheets ILM Course: 8605-327 – Understanding Negotiations and Networking (1 Credit)
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 32
WRITING FOR BUSINESS
Do you find yourself writing more today, rather
than less? The reality for most of us in the 21st
Century is that we need to write more and more,
and are required to produce persuasive and
professional documents on a daily basis.
This places a demand on us to master the skills of
writing, and to be able to respond quickly, and use
multiple media such as email, letter, Twitter,
Facebook etc. effectively.
This course provides an essential foundation in the
skills of writing in today's business world. You will
learn how to structure, organize, and use
appropriate language to present your emails,
letters and memos to achieve maximum impact
with your readers.
Course Content
The content of this course includes:
Understanding when to put it in writing
Using the 4 Step Business Writing Process
Conducting Audience Needs Analysis
Techniques for Organizing your Writing
Rapid Drafting
Revision Techniques and Tools
Writing for Your Reader (Tone and Style)
Writing Professional Business Emails
Writing Professional Business Letters
Using Graphical Information
Course Details Suitable For: All Learners Course Duration: 10 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Certificate Delivery: On-line Resources: Learners manual, additional articles and worksheets ILM Equivalence: 8605-304 – Methods of Communicating in the Workplace (1 Credit)
MANAGEMENT COMMUNICATION
If you want to become the kind of leader who
inspires confidence and commitment, you will
need to develop exceptional interpersonal
communication skills. You will need to refine your
skills in assertive communication, and influencing
and persuading people of your ideas and your
requirements.
This comprehensive course is designed for
business managers seeking to rapidly improve
their skills in interpersonal and written
communication, using practical learning activities
and providing extensive resources to help you
continue your learning.
Course Content
Understanding Communication
Barriers to Communication
Verbal Communication
Active Listening
Non-Verbal Communication
The Art of Persuasion
Effective Questioning
Effective Writing
Analysing your Audience
Organizing Your Information
Effective Writing 3: Writing
Effective Writing 4: Writing For Your Reader
Effective Writing 5: Revision
Writing Emails
Writing Business Letters
Writing Business Reports
Communication Feedback
Course Details Suitable For: All Managers Course Duration: 20 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Certificate Delivery: On-line Resources: Learners manual, additional articles and worksheets ILM Equivalence: 8605-408 – Management Communication (4 Credits)
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 33
LEADERSHIP
UNDERSTANDING LEADERSHIP
As a manager, you will be tasked with controlling
and coordinating the work of your team, your
systems and business processes which deliver
service to your clients or internal customers. To
become a leader, you will need to move beyond
the short term and operational control of your
business, to take up the challenge of inspiring,
motivating, empowering and transforming your
team to become a successful performance focused
and cohesive entity.
In this course, you learn about the key theories of
leadership and gain insight into your personal
approach to leading people. Most importantly,
you will be able to derive a personal leadership
development plan, with specific learning
milestones, and a set of resources to build your
leadership profile.
Course Content
The content of the course includes:
• Understanding and Defining Leadership
• Are you ready to Lead?
• Leadership Theory
• Leadership Styles
• Situational Leadership
• Transformational Leadership
• Your Personal Leadership Profile
• Develop a Personal Leadership Growth Plan
Course Details Suitable For: Experienced Managers and Team Leaders Course Duration: 10 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Certificate Delivery: On-line Resources: Learners manual, planning templates, self-assessment tools, additional articles and worksheets. ILM Equivalence: 8605-308 – Understanding Leadership (2 Credits)
BECOMING AN EFFECTIVE LEADER
‘Becoming an Effective Leader is the essential
toolkit for managers seeking to enter senior
leadership roles in their organizations. This very
comprehensive course walks the manager through
the evolution of leadership as we know it today
and the most well-known leadership theories in
use by successful companies across the world.
This course will enable you to step up to
challenging new leadership roles with a new level
of confidence and the knowledge of leadership
best practice, with which to inspire, motivate, and
lead an organization with integrity and
professionalism.
Course Content
The content of this course includes:
Understanding Leadership
The Evolution of Leadership Theory
Understanding Behavioural Leadership
Understanding Situational Leadership
Understanding and using Servant Leadership
Understanding Transformational Leadership
Understanding Action-Cantered Leadership
Developing your Emotional Intelligence
Emotional Intelligence and Leadership Styles
Applying 6 Leadership Styles
Creating and Using Vision
Goal Setting and Motivation
Leading with Integrity
Leadership Communication
Suitable For: Executive and Senior Managers and Planning Consultants Course Duration: 20 Hours (You will have access to your course for 90 days from the date of purchase) Certification: Completion Certificate Delivery: On-line Resources: Learners manual, articles and Excel worksheets. ILM Equivalence: 8605-522 -Becoming an Effective Leader (5 Credits).
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 34
DEVELOP AND LEAD TEAMS
As the Boards and shareholders of major
organizations around the world will readily assert,
leadership is nothing without results.
This highly practical course has been designed to
enable managers to focus their teams on
corporate strategic priorities, to build alignment
and deliver on the corporate strategic agenda,
while also applying leadership behaviours which
deliver sustainable results for a wide range of
stakeholders.
Course Content
Understanding leadership and results
The framework for leadership for results
Management by objectives
Implementing business strategy
Cascading strategy
Aligning performance measures
Aligning business unit and team planning
Measuring performance
Developing KPIs
Using Balanced Scorecards
Using performance information
Team roles and performance
Using Belbin’s team roles model
Motivating your team
Leadership styles and results
Understanding leadership styles
6 leadership styles
Using multiple leadership styles
Applying the 6 leadership styles
Leadership for results in practice
Course Details Suitable For: Experienced Managers and Team Leaders and Business Planners Course Duration: 20 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Certificate Delivery: On-line Resources: Comprehensive Learners manual, additional articles and worksheets ILM Equivalence: 8607-519 Developing and leading
Teams to achieve Organizational Goals (4 Credits)
LEADING AND MOTIVATING A TEAM
Your team is operational, but is not achieving its
targets and you are under pressure to address the
problems and ensure your team delivers.
This course is about taking your team to the next
level. It helps you to evaluate your team
effectiveness, and identify the capabilities you
need to build or acquire to optimize performance.
You will also learn how to apply a number of
motivational strategies, and interpersonal
management techniques to enhance team
commitment.
In addition, you will learn how to coach and
mentor your people to help them realize their full
potential, and how to align their efforts to work
cohesively to achieve the team's goals and targets.
Course Content
Unit 1: Getting Started
Unit 2: Defining Team Effectiveness
Unit 3: Creating a Shared Vision and Purpose
Unit 4: Building a Cohesive Team
Unit 5: Motivating your Team
Unit 6: Goal Setting and Motivation
Unit 7: Setting High Expectations
Unit 8: The Team Performance Plan
Unit 9: Communication and Performance
Unit 10: Developing the Team
Unit 11: Wrapping up
Course Details Suitable For: Supervisors and Managers Course Duration: 10 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Certificate Delivery: On-line Resources: Learners manual, additional articles and worksheets ILM Equivalence: 8605-341 – Leading and Motivating a Team Effectively (2 Credits)
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 35
ASSESSING YOUR LEADERSHIP
The course is designed for experienced managers
seeking to acquire a comprehensive insight in to
their own leadership capabilities and performance,
and to learn how to develop the skills to become a
truly professional leader.
You will find many practical tools and techniques
to help influence your peers and your managers,
and other stakeholders in and around your
organization.
Additionally, the many self-assessment tools will
enable you to identify your strengths and
weaknesses, and develop a personal leadership
development strategy in alignment with your
career goals.
Course Content The content of this course includes:
Getting Started
Understanding Leadership
The Evolution of Leadership
Leadership Effectiveness and Performance
Understanding Leadership Styles
Situational Leadership
Applying Leadership Styles
Transformational Leadership
Creating the Vision
Motivating Your Team
Assessing Your Leadership Effectiveness
Wrapping-Up and Further Learning
Suitable For: Experienced Managers Course Duration: 20 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Certificate Assessment: Online Quizzes Delivery: Online Resources: Learners manual, additional articles and worksheets ILM Course: 8605-520 Assessing your own Leadership Capability and Performance (6 credits)
DEVELOPING YOUR LEADERSHIP STYLES
Leadership style refers to an approach taken by a
particular leader. It might refer to a directive or
commanding style or a participative or
collaborative style. It might equally refer to a
leader who has a visionary style or who is
coaching-centred.
It is important however, for the leaders to know
what their main style preferences are, so that they
can evaluate the likely effectiveness of that style in
a given situation. Ultimately, the best leadership
style may the one that's the most adaptable – a
leader who's willing to move and bend his style to
best fit into the situation.
The course is designed for experienced managers
seeking to understand the leadership styles used in
their own organization, and to develop their range
of leadership styles, and apply these to differing
work contexts and demands.
Course Content
The content of this course includes:
Understanding leadership
The evolution of leadership
Understanding leadership styles
Understanding situational leadership
Using the 3 main leadership styles
Understanding transformational leadership
Leadership and employee engagement
Leading through motivation
Assess your leadership effectiveness
Being effective as leader
Course Details Suitable For: Experienced Managers Course Duration: 20 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Certificate Assessment: Online Quizzes Delivery: Online Resources: Learners manual, additional articles and worksheets ILM Course: 8605-406 Developing your Leadership Styles (4 credits)
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 36
PERSONAL EFFECTIVENESS
MANAGING PERSONAL DEVELOPMENT
Continuing Professional Development, or CPD, has
become a fundamental requirement for the
maintenance of professional registration for many
professions across the world today.
In this course, we provide the guidance and tools
to enable professionals to both plan their careers,
and to develop personal professional development
plans to help realise their career and lifestyle
goals.
In addition, we provide the tools, with which you
can manage your professional development, and
in particular through the use of a personal
professional development portfolio (PDP).
Course Contents
Understanding Self-Development
Using a Professional Development portfolio
Knowing your Lifestyle Goals
Knowing your Wealth creation goals
Knowing your Career Options
Knowing your Career Goals
Knowing your Personal Development Needs
Creating a Professional Development Plan
Understanding your Learning Style
Managing your learning
Documenting your Portfolio
Reflecting on Learning
Evaluating Learning Outcomes
Course Details Suitable For: Professionals and Managers Planning Continuing Professional Development Course Duration: 24 Hours (self-paced) Certification: Global Management Academy Certificate Delivery: On-line (Virtual Tutor, Presentations, Self-assessments, Quizzes, and Video Clips) Resources: Comprehensive Learners manual, additional articles and worksheets Course Access: 12 months from enrolment. ILM Equivalence: 8605-409 Managing Personal Development (15 credits) (Diploma only)
DEVELOP WORKPLACE RELATIONSHIPS
Building and maintain good working relationships
will not only make you more engaged and
committed to your organization; it can also open
doors to key projects, and opportunities for career
advancement. For team leaders and managers,
building good relations within the team and
between the team and others in the organization
is fundamental to the team and the manager’s
success.
In this course, you will learn how to apply a wide
range of essential skills and techniques to
continually improve your relationships, and those
of your team, both within the team, and with
other stakeholders inside and outside your place
of work.
Course Contents
The Importance of good working relationships
Knowing Stakeholder Needs and Expectations
Managing Relationships
Coping with ‘Difficult’ People
Using Feedback to improve relationships
Managing Diversity in the workplace
Managing Cross-Cultural Communication
Building Trust and Confidence
Managing Internal Communication
Monitoring team relationships
Networking effectively
Resolving Workplace Conflict
Managing Anger
Course Details Suitable For: All Team Leaders and Managers
Course Duration: 12 Hours (self-paced)
Certification: Global Certificate
Delivery: On-line (Virtual Tutor, Presentations, Self-assessments, Quizzes, and Video Clips)
Resources: Comprehensive Learners manual, additional articles and worksheets
Course Access: 3 months from enrolment.
ILM Course: 8605-334: Understanding and Developing Relationships in the Workplace
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 37
APPENDIX 1: SAMPLE ASSESSMENT (WORKPLACE ASSIGNMENTS)
ASSIGNMENT: 8607-417 Managing and implementing Change in the Workplace
Centre Number Centre Name
Learner Registration No Learner Name
TASK
The purpose of this unit is to be able to manage and implement change in the workplace
NOTE:
An ILM Assessment Task provides an opportunity to relate your learning directly to your current organisation. It
is recommended that you discuss the assignment with your line manager to explore and agree how the task could
be used to support the needs of your employer (as well as evidencing your learning as part of completing your
ILM qualification).
If you are not currently working within an organisation, then you may complete this task in relation to an
organisation with which you are familiar. This could include experience working in a voluntary capacity.
NOTE:
You should plan to spend approximately 29 hours researching your workplace context, preparing for and writing
or presenting the outcomes of this assignment for assessment.
The nominal word count for this assignment is 2000 words: The suggested range is between 1500 and 2500
words, however individuals have different writing styles, and there is no penalty if the word-count range is
exceeded.
Please use the headings shown below when writing up your
assignment Assessment Criteria
Understand the reasons for change in an organisation
Provide reasons that correctly explain why organisations
continually need to change, and then conduct an appropriate
environmental analysis and an appropriate organisational
analysis to identify possible areas for change in the organisation.
Explain reasons why organisations continually need to change (20 marks)
Conduct an environmental and organisational analysis, to identify possible areas for change in own organisation (24 marks)
Be able to manage and implement change in the workplace
Identify a correct and appropriate opportunity for change from
the possible areas for change identified in the first section, and
Identify an opportunity for change, arising from an environmental and organisational analysis (12 marks)
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 38
then to assess and make a judgement on the benefits and risks
of implementing the identified opportunity for change.
You will then need to develop a correct and appropriate change
implementation plan that includes details of how you will
monitor and review the implementation of change.
Assess the benefits and risks of implementing the identified opportunity for change (20 marks)
Develop a change implementation plan including details of how you will monitor and review the implementation of change (24 marks)
By submitting I confirm that this assessment is my own work
Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 39
CONTACT US
Contact us at:
UNITED KINGDOM Global Management Academy U.K. City East 68 - 72 Newtownards Road Belfast, BT4 1GW Tel: +44 (0) 28 90640231 www.globalmanagementacademy.co.uk [email protected]
AUSTRALIA Global Management Academy Australia 181 Hampden Road Nedlands, Western Australia Tel: +61 8 65558123 www.globalmanagementacademy.com.au [email protected]
IRELAND Global Management Academy Ireland Suite 5000 5 Fitzwilliam Square East Dublin 2 Tel: +353 (0)1 5549797 www.globalmanagementacademy.ie [email protected]