Global Leadership Training - Berlitz | Nordic · GLOBAL LEADERSHIP TRAINING 3. 4. ... Berlitz...

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Global Leadership Training

Transcript of Global Leadership Training - Berlitz | Nordic · GLOBAL LEADERSHIP TRAINING 3. 4. ... Berlitz...

GlobalLeadership

Training

IndexWhat is Berlitz Global Leadership Training? . . . . . . . . . . . .3

Who In An Organization Needs Global

Leadership Capability? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

What Conditions Make Global

Leadership Capability Necessary? . . . . . . . . . . . . . . . . . . . . .5

Where Are Global Leadership

Capabilities Important? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Global Leadership Capabilities . . . . . . . . . . . . . . . . . . . . . . . .7

Berlitz Global Leadership Training Solutions . . . . . . . . . . .8

Customized & Integrated Solutions . . . . . . . . . . . . . . . . . . . .8

Is this for individuals, teams or organizations?. . . . . . . . . .9

Global Reach, Global Footprint,

Global Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

What Clients Have To Say About

Berlitz Global Leadership Training . . . . . . . . . . . . . . . . . . . .10

Perspective on Global CompetenciesCROSS CULTURAL UNDERSTANDING

Logical Thinking, Analytical Skills

Vision Setting, Ability to Abstract,Global Team Building

Ethics, History,Religion, Philosophy

Network

HANDLE AMBIGUITY & LEVERAGE DIVERSITY

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What is Berlitz Global Leadership Training?

Global Leadership capabilities are necessary for anyone who needs to work effectively with colleagues and teams from diverse backgrounds.

Berlitz Global Leadership

Training is a suite of

capability development

solutions which equips

Global Leaders with the

skills they need for global

success. It provides

personnel at all levels of

an organization with the

necessary communications,

intercultural agility and

inclusive leadership skills

to successfully achieve their

objectives in a complex

global environment. For

international success in the

present day, Berlitz – and its

many clients – understand

that simply acquiring

language skills is not

enough. Once language

skills are acquired, an

additional layer of

opportunities around

contextual communication

skills, managing diversity

and inclusion, and

leadership skills must

be addressed.

What is ‘Global Leadership’? Ask any group of people for a list of basic leadership traits

and they will suggest competencies such as (but not

necessarily limited to):

�Establishing�� Motivating�and�a�vision� mentoring�people

� Defining�a�� Critical�� common�goal� thinking�skills�

� �Communication� Business�acumen�and�� �skills� content�knowledge

among others, depending upon the context.

However, each of these activities is made more complex and

challenging when operating at a global level, where factors

such as language, communication style, and culture come into

play. Global Leaders need to be able to execute their leadership

duties successfully with teams of people from highly

diverse linguistic, cultural, ethical, religious and business

practice backgrounds.

The distinguishing factor of Global Leadership is the

ability to recognize, adapt to and harness diversity and

manage inclusion. The creation of Global Leadership

capabilities at all levels of an organization is critical to success

in a complex and fast-changing global business environment.

3G L O B A L L E A D E R S H I P T R A I N I N G

4 G L O B A L L E A D E R S H I P T R A I N I N G

“Leadership is a process of social influence in which one person is able to enlist the aid and support of others in the accomplishment of a common task.”

— ‘An Integrative Theory of Leadership’, 1997, Dr. Martin Chemers, University of California, Santa Cruz

If leadership is a ‘process’,

it then can be considered as

a set of ongoing activities,

which are ‘learnable,’ and can

be practised. One person

might be able to enlist the aid

and support of others – but

achieving this is never

guaranteed. In order to

accomplish this successfully,

there are approaches which

leaders can acquire to

increase their chances of

enlisting others’ help and

support. Leadership is

primarily a social – and

therefore human and

cultural – activity.

Global Leadership

responsibility has traditionally

been considered the preserve

of the select group of people

within an organization whose

job titles contain words like

‘Chief’, ‘Officer’, or ‘Vice

President.’ These executives

understand, however, that

they cannot drive change

alone. To truly drive change,

all levels of an institution

need to develop appropriate

Global Leadership capability.

“Enlisting the aid and

support of others in

the accomplishment

of a common task” is

not limited to senior

management – everyone

in an organization needs

to be able to do this.

Global Leadership has

as much to do with human

interaction as it does with

hierarchy.

In organizations using matrix

reporting structures, this is

particularly true – the relative

seniority of an individual may

change, depending on what

virtual team or project they

happen to be working on, so

hierarchical lines can become

blurred. What matters most

is the ability of individuals

and teams to successfully

work together across

linguistic and cultural

boundaries.

In order to establish,

communicate and share

a vision, promote critical

thinking– and motivate

others towards doing

the same – in a global,

multicultural context,

Global Leadership

Capability is required.

A Global Leader is

an individual with the

language, communication,

multicultural, inclusive,

and technical competencies

necessary to enlist the

aid and support of others

from diverse cultural

backgrounds in a global

environment – and is

not necessarily defined

by hierarchy, rank

or pay grade.

Who In An Organization Needs Global Leadership Capability?

Organizations (and the individuals and teams within them) striving for success in today’s

globalized world face an increasingly complex set of challenges. These challenges relate both to

their external environment and to internal considerations.

5G L O B A L L E A D E R S H I P T R A I N I N G

What Conditions Make Global Leadership Capability Necessary?

These conditions mean that

people with leadership responsibility

operating within a global environ-

ment cannot afford to allow a lack

of Global Leadership capability to

delay action, delivery, or contribute

to lost business opportunities.

The answer to successfully

embracing and overcoming these

challenges does not lie solely in

harnessing technology, innovation

and process integration. In recent

years, a lack of Global Leadership

capability to effect change within

organizations has replaced

‘technology’ and ‘innovation’ as the

overriding concern cited by CEOs

and senior managers. Within world-

wide labor markets, competition is

intensifying between (and within)

organizations for Global Leadership

capability and experience.

The ability to operate successfully

at a global level is a differentiating

factor for organizations in their

marketplaces, for teams within their

organizations, and for individuals in

their own careers.

The differentiating factor for

Global Ready Leaders, Global

Ready Teams, and Global Ready

Workforces is the ability to manage

and harness diversity and inclusion

– in Communications, Culture,

and Leadership.

Factors such as:

the�impact�of�internet-related�IT�&��telecommunications�on�the�pace�of�world��events�and�business�conditions

increasingly�multicultural�team/�organization�composition

the�increasingly�blurred�boundaries��between�geographies�and�markets

increasingly�rapid�formation�of�teams��and�high�expectations�of�rapid�delivery

the�increasing�removal�of�barriers��to�international�trade

the�shifting�trend�from�localization�to��delocalization�(and�vice�versa)�in�many��companies�and�industries

the�increasingly�rapid�global�impact��of�unforeseen�events

the�changing�emphasis�from�the�traditional��view�of�‘personnel’�to�a�more�evolved��view�of�‘human�capital’

social,�economic,�and�political�change

globalization�of�supply�chains

Mean that:

Organizations�and�individuals�need�to�be��able�to�collaboratively�assess,�adapt�and�act

Individuals�at�all�levels�of�an�organization��increasingly�need�to�operate�in�a�multicultural,�multilingual�context

Organizations�and�individuals�which�in�the��past�might�not�have�operated�internationally��or�globally�now�can�and�must

Local�management�and�global�management�need�to�be�much�more�closely�connected��now�than�in�the�past

6 G L O B A L L E A D E R S H I P T R A I N I N G

Where Are Global Leadership Capabilities Important?

Organizations where ambiguity is a defining

characteristic of the working environment –

and in which individuals need the skill set

and outlook to successfully operate within

that ambiguity

– AMBIGUITY MANAGEMENT

Organizations with increasingly complex

and diverse structures, where hierarchy is

a decreasingly important factor in human

interactions and is being replaced by

understanding, persuasion and

influencing capabilities

– AGILITY IN COMPLEX ENVIRONMENTS

Organizations which are changing either due

to mergers, acquisitions or the formation of

alliances which mean that personnel need to

quickly assimilate and adapt to new realities

– RAPID VALUE CREATION

Organizations in which new teams are formed

from a broad talent pool and need to come

together and begin delivering quickly

– RAPID TEAMING

Organizations in which alignment and

engagement across the whole organization

is central to success

– ORGANIZATIONAL ALIGNMENT

& ENGAGEMENT

Organizations which need to translate, adapt

and execute global strategies consistently

within very different local environments

– EXECUTION OF GLOBAL STRATEGIES

7G L O B A L L E A D E R S H I P T R A I N I N G

Berlitz Global Leadership Training provides competitive competency development in three key areas:

Global Leadership Capabilities

Communication

Acquiring�the�necessary�

language�and�incremental�

communications�skills�for�

particular�markets�and��

context-specific�activities�

(delivering�presentations,�

conducting�negotiations,�

managing�meetings,�etc.)�

Leadership

Developing�global�business�

knowledge�and�acumen

Acquiring�market-specific�

business�practice,�knowl-

edge�and�insights�to��

maximize�the�chances�of�

success�when�entering�a��

�new�marketplace�

Acquiring�and�practicing��

Inclusive�Leadership�skills

These represent the foundations of Global Leadership capability. Berlitz Global Leadership

Training solutions equip individuals and teams at all levels of an organization with the skills

they need at each level of this model, and helps them build upon these while acquiring and

developing additional tiers of capability.

Berlitz Global Leadership Training Programmes also enable Global Leaders to build their personal

global network – which can help provide global insights, contacts, access to capabilities and

resources and other necessary experiences.

For many, the development of these capabilities is often sequential – they have had to build

their capability at one level before being ready to move onto the next. Berlitz Global Leader-

ship Training doesn’t make the assumption that every individual and organization will necessarily

need to follow a predefined development path, so our development solutions can be customized

to reflect and support the unique needs of every client.

COMMUNICATION CULTURELEADERSHIP

Language Competence & Cultural Awareness

Business Communication & Intercultural Competence

Global Business Acumen

Sense of Values and Ideals

Personal Global Network

GGLLLOOOBBBBBAAAAALLLL LLLLEEEAAAAAADDDDEEEEERGLOBAL LEADER

Culture

Developing�a�sense�of�a�

leader’s�own�cultural�profile,�

preferences�and�style

Building�cultural�agility�and�

the�ability�to�adapt�their�own�

cultural�style�to�that�required�

for�a�particular�environment

8 G L O B A L L E A D E R S H I P T R A I N I N G

Berlitz Global Leadership Training will work with you, your team and your organization to:

• Identify challenges

• Understand the underlying causes of those challenges

• Define, document and recommend a set of tailored development solutions

• Deliver Global Leadership Training services wherever your organization needs them

To learn more about how Berlitz Global Leadership Training can help you, your team or

your organization to compete more effectively, please contact your Berlitz Account Manager

or visit our website at www.BerlitzGlobalLeadership.com.

Berlitz Global Leadership Training Solutions

Customized & Integrated Solutions

LEADERSHIPCOMMUNICATION CULTURE

Tier 3Tier 2

Tier 1 CU

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Solu

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Com

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Meetings Doing Business Globally

Presentations Leading Global Teams

Negotiations

Assertive Communication

Persuasion and Influence

Conflict Management

Country Specific Meetings,Presentations & Negotiation Skills

ExecutiveCommunication Coaching

Customized CommunicationPrograms (Function/Industry

Task Specific)

Communicating and Collaborating Effectively Across Cultures

Valuing Diversity and Practicing Inclusion

Leading and Managing Across Cultures

Global Orientations

Inclusive Leadership

Customized Leadership Development Programs

Transitional Coaching

Repatriation

Cultural Orientations at Work

International Assignment

Virtual Communication Doing Business In....

9G L O B A L L E A D E R S H I P T R A I N I N G

Organizations

Preparing�organizations��to�move�to�the�next�level��of�maturity�following�tech-nology�and�innovation��integration:�cultural��integration

Enhanced�capabilities�to��accelerate�supply�chain/�alliance/�channel��management,�mergers�&��acquisitions,�and�joint��venture�programs

Managing�effective��knowledge�transfer��within�organizations

Building�cohesion��and�alignment

Employee�engagement���and�retention

Individuals

Increased�ability�to�manage�ambiguity�and�lead/�participate�in�global�teams

Developing�capabilities�which�are�real,�not��theoretical�–�and�can�be��applied�immediately��following�development

Increasing�productivity

Reducing�stress

Enhancing�perspective

Increasing�participation��and�belonging

A�Global�capability��set�–�for�life

Is this for individuals, teams or organizations?

Berlitz Global Leadership Training creates Global Ready Leaders, Teams and Workforces.

The Global Ready Leader will create a true source of competitive

advantage for his or her own initiatives, projects and career.

The Global Ready Team will compete and execute more

effectively in a global environment and context.

The Global Ready Workforce will unlock a source of true competitive advantage and

become ready to succeed in a worldwide marketplace characterized by complexity.

Teams

Facilitation�and�acceleration�of�Global�Teaming/Rapid�Teaming

Successfully�leading�and/or�participating�as�an�effective�member�of�global�teams

Overcoming�specific�cross-cultural�communication��barriers�that�inhibit��effective�teamwork

Acquiring�effective�team�practices�such�as�multi-�cultural�and�meeting��management�skills�for��both�face-to-face�and��virtual�meetings

Leveraging�diversity�to��generate�outstanding��performance

Maximizing�employee��satisfaction�

Generating�short-�term�results

Removing�the�necessity�of�proximity�to�work�effectively�–�making�the�matrix�work

10 G L O B A L L E A D E R S H I P T R A I N I N G

Global Reach, Global Footprint, Global ExperienceWith more than 500 locations in over

70 countries around the globe, and its

extensive worldwide base of clients,

Berlitz is uniquely placed to offer Global

Leadership Training with a worldwide

footprint. Many organizations seeking

to invest in the development of their

Global Leadership capabilities have in

the past been unable to truly deploy a

comprehensive, consistent development

program around the world, due to the

localized or non-global presence of

traditional providers. Millions of individuals

have been prepared by Berlitz for

international assignments and experiences;

Berlitz Global Leadership Training now

represents a single, globally available

suite of learning experiences for clients.

From 2009, Berlitz – building on its

130 year history and its strong capabilities

in Berlitz Business Communications Skills

and Berlitz Cultural Consulting – began

providing Global Leadership Training

solutions for the serious learner.

The unique combination of Berlitz’s

global reach, client-focused account

management, capability development

experience and intrinsic communication

capabilities make it the worldwide

premium provider of Global

Leadership Training.

What Clients Have To Say About Berlitz Global Leadership Training

“This course was the most insightful course

I have ever taken. The course, led by extremely

experienced and intelligent facilitators, completely

changed my perception of China and what it means

to be a leader.”

Senior Vice President – Sumitomo Mitsui

Banking Corporation

“We have worked together with Berlitz as a partner

in our internal human resources development since

2009. Berlitz has proven to be an extremely

reliable global training partner, who guarantees

high quality in planning and implementation and

at the same time reacts quickly and flexibly to

new requirements. In our cooperation we highly

appreciate the customer orientation and the

smooth communication with the Berlitz team.

We look forward to our further cooperation which

will surely expand to new topics and locations.”

SAP

“Outstanding managers are those who are truly

capable of adapting to the needs of their team

members – in today’s connected global world even

more than ever. This is what “inclusive leadership”

at its core is all about. The workshop and its

material help to create a generation of leaders

that are capable of better understanding and

managing today’s diverse working environment.

I have found the experience of the workshop to

be enlightening, stimulating and lasting. By helping

to create better leaders it makes an impact on

the bottom line of organizations.”

Senior Vice President – Human Resources

Akzo Nobel

www.Berlitz.com

Berlitz Languages, Inc.400 Alexander Park, Princeton, NJ 08540-6306. United StatesPhone: +1 866 723 7548 Outside U.S.: +1 609 514 3220 www.Berlitz.com

www.Berlitz.com

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