Global leaders in the provision of secure, multi-agency and collaborative support solutions.We’re in our third decade of creating single and multi-agency cloud-based community management systems that help you to share information with partners and deliver joined-up interventions.

1EC SOLUTIONS

Helping to Empower Communities

We’re not just a software provider, we’re a social enterprise. Founded by Gary Pettengell, we provide a nationwide service used by support and enforcement organisations, assisting vulnerable individuals and their families.

Though the idea seems simple, Empowering-Communities is unique in our provision. We facilitate communication between organisations – from police to councils – creating a wide information umbrella of vulnerable individuals, preventing organisations working in isolation with limited data potentially administering incorrect management.

We enable partnerships to securely share their information on individuals to help them identify the true picture of a vulnerable person they are working with. Our solutions make it easy to identify an individual who has both mental health issues, is in a vulnerable domestic situation and could become involved in gang-related activity.

Under this broad web an individual can be enveloped in a multiorganisational blanket that can serve and protect them and allows agencies to work clearly towards an understood collaborative long-term solution which will be appropriate for the individual.

2 EC SOLUTIONS

Secure, accredited and licence-free

Our systems are proven to help teams solve complex problems by working together intelligently, collaborating with partners for the greater good.

Our status as a not-for-profit social enterprise allows us to offer secure multi-agency solutions without the usual associated license fees. By doing so, it encourages greater participation as practitioners are free to invite everyone they need to. We’ve made the process of sharing information as simple as possible, while also retaining high-grade fully audited security protocols.

From crime and disorder agencies, schools and other community organisations, our clients work with us, helping to further enhance our systems. We have thousands of users who effectively act as expert consultants for us as we work to a constantly evolving agile development framework. We are able to capitalise on our client’s input and feedback, working together with them in a unique partnership.

By using our solutions, you can monitor and manage your client/public relationships through a range of workstreams including criminal justice, diversion and support. Behind the scenes, you’ll also have access to a set of comprehensive, customisable data to report on progress and outcomes.

We provide organisations with a secure private cloud that can be restricted to the sole use and access of a single team or organisation. The additional security offered by the ring-fenced, private, secure cloud model is vital for

Gary Pettengell / CEO and Founder

any organisation or team that needs to store and process OFFICIAL and OFFICIAL SENSITIVE data or carry out sensitive tasks.

Our technology has been proven to save practitioners at least one hour per referral, which amounts to a considerable time saving when multiplied across the region throughout the year. So not only will you improve outcomes for some of the most vulnerable people, but you’ll also create efficiency savings along the way.

Our methodology of Identity, Refer, Engage, Divert and Support (I-REDS) gives local authorities, the police and their partners a means to take their community engagement and support of vulnerable people to a new level. The process helps all practitioners and the public to identify those at risk and improve outcomes by enabling support to be wrapped around them quickly and effectively.

“The Empowering-Communities’ approach aims to not pigeonhole individuals. People are complex and cannot be reduced to binary absolutes – we are not A, B, or C, but a bit of each. In our case this can mean that an offender can also bea victim of domestic abuse. We avoid reductive labelling, working to wrap support around an individual who will have complex requirements, be they victim, offender, or both.”

Empowering communities through a non-commercial mindset.

3EC SOLUTIONS

Our I-REDS methodology (Identify, Refer, Engage, Divert, Support) is about empowering communities by establishing a solid foundation to support those most at risk and in need within your community.

The I-REDS principles can be applied to several business areas from those at risk of Child Criminal Exploitation, Sexual Exploitation, County Lines and gang exploitation to rough sleepers and those people with complex needs. It’s similar to building a pyramid, once the base is sufficiently wide you can elevate to the top. By creating a solid system’s base you, your colleagues and partners will be able to provide support for as long as the client journey may take.

We provide you with a menu of system options so you can build your own solution tailored to your needs that can evolve over time.

Developing systems to create solutions

Creating the I-REDS Pyramid and following the I-REDS Methodology enables managers, strategic leads andthose responsible for effective service delivery to increase the volume of support that is offered without the need for additional resources.

The increased volume and cost savings, although desirable, aren’t really the end itself but rather the means of getting your communities in shape in order for individuals and families who are at risk or with complex needs to become empowered and ultimately stronger.

To find out more about I-REDS or any of Empowering- Communities’ solutions please contact support@empowering-communities.org, tel: +44(0)1493 858768 or visit www.empowering-communities.org

4 EC SOLUTIONS

Our products are licence-free so you can add as many users as you need without incurring extra costsOur methodology is built upon intelligent collaboration and secure information sharing. So by offering you our products on a licence-free basis, we hope that it encourages you to involve all of your partners.Many software providers will charge you based on the number of users, or seats, you wish to add to a system. However, this only serves to restrict the potential for collaborative working and often means that every team operates in a different way. Our product costs are transparent and the more people that you invite, the more money you’ll save collectively.

Encrypted ReferralsPractitioners, police officers, professionals or concerned members of the public can complete an encrypted referral form that is securely accessible via a link without the need to log into a system. These encrypted referral forms support existing referral processes and enable richer data set capture at the referral stage.

Referral and Triage Management DesksThe encrypted referral forms auto populate the Referral & Triage Management Desk, saving 100’s of hours in administration time. These totally customisable Desks enable interactions and decisions to be recorded as well as giving practitioners the ability to communicate with their clients via sms.

Products at a glance

E-CINS Case Management

Secure collaborative technology for people with a duty to share.E-CINS provides a secure, GDPR compliant, cloud-based hub where you can meet, manage and collaborate in real time. It can be accessed remotely via the web on any device, so partner agencies can share information without installing any software. Linking the Referral Desks with E-CINS enables positive action to be taken at an earlier stage improving outcomes and early intervention work.

To find out more about our other products and solutions visit www.empowering-communities.org

5EC SOLUTIONS

Single point of access (one front door)

The EC Connect Referral and Management platforms provide a cost effective solution for organisations needing a secure customer gateway to a range of different services. Encrypted, practitioner or public facing referral forms pass information quickly and directly into a secure triage management desk for faster and more effective decision making.

Interface with a multi-agency case management system

Each EC Connect Referral and Management Desk has a built-in secure interface with the national multi-agency case management system, E-CINS. This means that anyone in need of multi-agency, or more intensive single agency support, can be passed through to E-CINS for full case management.

Early intervention and partnership support

Organisations often do not understand how their efforts contribute to the bigger picture surrounding vulnerableindividuals. Problems are best solved by having more perspectives coming from support, protective and enforcement agencies as early as possible, preemptively preventing an incident rather than finding ways to deal with fallout. Victims, offenders and vulnerable persons can have complex needs. So to achieve these aims, providers are encouraged to work in partnership with other organisations to ensure that support can be provided holistically.

Wrapping holistic support around vulnerable persons

Data Visualisation

Every EC Connect Referral and Management solution comes with a free Data Visualisation Tool. This is worth £500 per annum and is an intuitive, high performance, self-service tool. It makes it possible for system users and analysts to discover new opportunities, make better decisions on a timely basis, and find answers to questions as they arise. Users are equipped with an end-to-end experience: from data preparation through to data discovery and simple reporting. Now users can easily transform disparate data sources into a single result set for visualisation. Once the result set is complete, an intuitive canvas interface, that includes drag-and-drop features, allows users to create, modify, and drill down on data visualisations which are displayed on a dashboard. As trends, outliers, and information are revealed in the data, users can easily drag dashboards into a chat window for immediate collaboration with others about strategy, opportunity, and undiscovered revelations.

6 EC SOLUTIONS

Secure collaborative technology for people with a duty to share

Manage, Task, Inform : In One Place - In Realtime

E-CINS is the UK’s most widely used multi-agency case management and collaborative support system. It provides a secure, GDPR compliant, cloud-based hub where you can meet, manage and collaborate in real time. It can be accessed remotely via the web on any device, so partner agencies can share information without installing any software.

Access a powerful national database

Through E-CINS’ built in critical search and signpost facility Police and their partners can access a substantial national database of profiles from multi-agency sources that may not appear on any existing police databases.

Support any number of functions at once

E-CINS puts an end to silo working by looking at societalelements as a complete community. You can fully support a range of complex problems from Rough Sleepers, ASB and Troubled Families to Employability, School Exclusions and Prevent, at no extra cost and with no user licence fees.

Through this broad, integrated approach you can manage and track the journey of an individual from acute, immediate needs through to longer term improved quality of life outcomes.

A Suite of Tools

E-CINS comes with a host of innovative tools and features built in to help partnerships to truly engage, collaborate and drive successful, optimised outcomes. The system holds a range of electronic risk assessments and referrals and a totally customisable Action and Support Plan that can be used for problem solving and risk/harm reduction.

Action and Support Plans

E-CINS’ built in Action and Support Plan can be person based, family based or location based with customisable time frames and tasking functionality.. You can create simple action plans or more detailed plans with criteria, outcome and measures which in turn drives statistics. You can link action plans to case files and add access permissoins for extra security and Data Protection controls.

Licence-free

As Empowering-Communities are a not for profit Social Enterprise, E-CINS is offered non commercially. This means there are no individual user licences and no limits on what you can use the system for.

7EC SOLUTIONS

Build your own risk assessments

Practitioners can design, build and save their own scoring and non-scoring risk assessments on E-CINS. Custom questions, which are mobile-ready, can be created, viewed and reassessed ata future date. And because the fields are pre-populated with the data from the previous assessment, there’s an efficiency saving each time an assessment is carried out. Scores can be compared with previous assessments, along with priority needs too, so practitioners can quickly get customers the support they need.

Access information on mobile

Taking a large stack of paperwork to a meeting about vulnerable people is neither practical or secure. Gone are the days where you need to compare notes stored manually in paper folders. Our platforms are designed to be accessible when away from your desk, so users can receive the latest updates

Dave McKenlay / M&ML Business Partner, Melton Mowbray Borough Council

in real time from every relevant partner. Our hosting environment is secure and accredited to alleviate any concerns around data sharing.

Create a healthy culture of collaboration

Once an organisation can see the benefits to collaborating across borders, it begins to improve its attitude towards data sharing. We’re creating a movement across the public sector that’s moving beyond silo mentality.

“E-CINS [has evolved] to analyse a much wider range of data than ever before. We’ve been monitoring data comparisons from this year to last year and have been able to draw some interesting conclusions. For example, this year we’ve learned that over 70% of people referred to the Me and My Learning programme (M&ML) were facing four or more issues at the point of their referral. These issues include teenage parents, family with a disabled parent, drug and alcohol problems to homelessness, debts and long term unemployment.”

Make informed decisions on spending and commissioning

8 EC SOLUTIONS

E-CINS is unique in empowering public sector practitioners such as the police, local authorities, probation and their multi-agency partners to manage just one, a range or all their areas of business at once enabling everyone to see the bigger picture, even across borders.

This list shows the breadth of topics E-CINS addresses -

• Frequent attendees to custody• Early Intervention• Conditional Cautions• Repeat/Frequent callers• Management of long term unemployed• Community Triggers• Modern Slavery• Integrated Offender Management (IOM) • Child Sexual Exploitation• Child Criminal Exploitation and County Lines• Anti Social Behaviour• Vulnerable persons• Victims and Offenders• Family Intervention Programmes• Troubled Families• Houses in Multiple Occupancy (HMO’s)• Street Drinkers• Dementia Project• Licensed premises• Hate Crime• Hoarders• Domestic Abuse and Sexual Violence• Restorative Justice• Acquisitive Crime• Gangs/Group Offending and Violence• Environmental Health• MASH, MARACs and Community MARACs• Unauthorised Encampments• Missing Persons• Youth Crime and Youth Violence• Rough Sleepers

Solving Community Problems

• Prostitution • Vulnerable NHS Patients • Multi-Agency Operations• Community Link Alarm Scheme• PACT (Prison Advisory Service)• Management of Taxi and Private Hire licences and vehicles • Prevent Channel Panels• SafeLives Domestic Abuse Perpetrators Programme • Early Intervention• Trident Gangs Vulnerable Persons Project

The EC Connect Referral and Management Solutions address additional areas of work that E-CINS can also support -

• Community Protection Notices• Potentially Violent Persons• Keep Safe• Key Individuals Networks (KINs)• Personal Licences• Personal Budgeting Support• Student Support• Divert (engages with young offenders at the point of police detention, diverting them from crime and into employment)• Football Spotting• Residential Care• Firearms Licensing

9EC SOLUTIONS

● Cost beneficial - Financial savings and positive social benefits far outweigh the cost of the solution.

● Provides huge Social Return On Investment opportunities.

● Save money with automated processes and by reducing duplication of effort and resources.

● Proven time and efficiency savings

● Automatically populates Referral and Management desk in real time, saving 100’s hours of administration time.

● Encrypted Referral Form accessible via a link-no log in.

● Richer data set capture at the referral stage.

● Make better decisions on a timely basis and find answers to questions as they arise.

● Encrypted end to end process.

● Supports and enhances existing referral processes.

● Create clear referral pathways.

● Replace several spreadsheets with one holistic automated process.

● Encrypted self and third party referral options. Empower support workers, teachers, victims, vulnerable people and their families.

● Transfer cases into E-CINS for enhanced single or multi-agency case management. Integration into your existing case management system option available.

● Enables positive action to be taken at an earlier stage improving early intervention work.

● Wrap support around victims, offenders and vulnerable people quickly and effectively in a single or multi-agency environment.

● Identify those at greatest risk and Identify repeat victims, vulnerable persons and perpetrators.

“E-CINS solves a range of problems by ‘opening up’ a secure channel for partners to provide multi-agency solutions.

It is well aligned to our strategic objectives and quite simply if we did not already have E-CINS we would have had to create it.

As a cloud-based system E-CINS can be turned on, introduced, implemented and rolled out quickly, easily and at good value for money - it doesn’t get better than that really.”

● Share information securely across all your partners in compliance with the new GDPR regulations.

● Link to shared risk assessments and support plans.

● Expedite information sharing and make swift decisions to safeguard the vulnerable.

● Enable practitioners to understand how their work fits together with professionals at other agencies.

● Create a larger multi-agency vision and overcome a silo mentality.

● Reduce the need for multi-agency meetings.

● Enhance co-located teams and virtual agencies.

● Enable cross-border working. Remove the barriers to information sharing.

● Co-ordinate multi-agency responses.

● Full implementation process and support from an experienced team of experts.

● Fully hosted ISO27001 solution - No strain on your systems. No hardware required, no software to download and no additional work for your IT Departments.

● Avoids the need to buy costly hardware or software.

● Run an array of reports and analyse how services are being used.

● Automatic data backups.

● Access data on mobiles, tablets and desktops.

● Save money by avoiding costly user licenses.

Simon Clifford, Director of Technology and Digital Transformation, Nottinghamshire OPCC

Simple, easy and cost-effective

Features & Benefits

“The AMHC is proud of our Alliance with Empowering-Communities and working alongside Gary, Sarah, Tom, Lynsey, and Elle. Furthermore, Our team will achieve great outcomes for the Aboriginal Families of the Pilbara region who experience family violence.”

Devon Cuimara, Aboriginal Men’s Healing Centre

10 EC SOLUTIONS

Integrating systems to maximise client relationship management and engagement

Victims, offenders and the vulnerable in need of full case management can have their cases ‘transferred’ to E-CINS from the EC Connect Referral and Management platforms. The integration of these systems enables those victims and people who are most vulnerable to receive tailored support from a range of multiple agencies who can securely share, task, evidence and audit information around their client in realtime to help improve positive outcomes. The combined support offered by the EC Connect Referral and Management solutions and E-CINS achieve a hitherto impossible-to-achieve level of support for victims and vulnerable people that revolutionises partnership approaches to victim support and service provision.

The diagram above outlines the Nottinghamshire Victim Services model that utilises the EC Connect Victim Services

Management Desk and the Multi-Agency Case Management System E-CINS. The victim export is from the Police Niche system. The diagram can be applied to explain the methodology behind our Referral and Management Solution to solve a range of complex problems from domestic abuse and sexual violence, gangs and serious youth violence to Anti-social Behaviour, Child Sexual Exploitation, Modern Day Slavery and Safeguarding. Referrals come in electronically to the MASH or MARAC Management Desk. The Teams can then transfer those that need to be referred to the MARAC meeting or for full case management or single/multi-agency support through to E-CINS. The EC Connect Referral and Management Solutions provide Local Authorities, the police and their partners with a unique software framework that takes their community engagement and management work to a new level. It provides a foundation within a secure private cloud on which teams and organisations can build and develop their projects and initiatives.

Dia. Nottinghamshire Victim Services Model

Victim Services Data Management System

11EC SOLUTIONS

Secure Private CloudOur secure private cloud is restricted to single teams or organisations. The additional security offered by the ring-fenced, private, secure cloud model is vital for any any organisation or team that needs to store and process OFFICIAL and OFFICIAL SENSITIVE data, or carry out sensitive tasks.

Secure and Accredited InfrastructureOur data centre infrastructure meets the rigorous requirements for ISO20000, ISO27001 and ISO9001 accreditation.

Accredited Data ProcessorsEmpowering Communities are experienced ISO27001 accredited data processors, trusted by local government, police forces and organisations big and small across the UK. We are also ISO9001, Cyber Essentials Plus and Cyber Essentials accredited.

Data EncryptionCommunication is secured using TLS 1.2 or SSL encrypted sessions. The level of encryption is between 128-256bit depending on client capabilities. Military Grade AES-256 encryption of data is provided during transmission and whilst it is at rest within our data centre and on the users end point device. All data is encrypted at rest and must pass through a gateway network security zone before being transmitted to the client.

Empowering Communities employ a field level encryption on the E-CINS databases in addition to all data being stored on our Self Encrypting Drives (SED). The algorithm used is AES-256 which is the same level of encryption the National Security Agency (NSA) now use for anything protected up to Top Secret.

Security and Accreditations

We are independently ISO27001 accredited for the design, development, hosting and processing of multi-agency systems and data; ISO 9001; Cyber Essentials, Cyber Essentials Plus

We are also on the UK’s G-Cloud Framework and Digital Marketplace.

12 EC SOLUTIONS

Other Solutions

NearMyStreet MyPortal

Keep Safe

The NearMyStreet web application has been developed as a customisable solution for service providers to promote local services and community events whilst improving a community’s health and wellbeing. But it goes beyond simply providing location information as it also offers a way for police, voluntary organisations and support services to help people improve their physical and mental health.

Through an innovative encrypted module called ‘MyPortal’ practitioners can securely engage with clients in realtime to securely share documents, surveys, support plans and action plans. Clients can also receive updates, text messages and secure communications from practitioners to help them through their support journey.

the event of a vulnerable person, such as those with dementia or Alzheimers, going missing. Vulnerable people, their carers, support workers, family members or friends complete a secure public-facing online form in advance which records all vital details, such as medication required, mobile numbers, places previously located, a photograph and social and communication needs etc.

The form automatically populates the police database so that in the event of a vulnerable person going missing or their premises being visited by emergency services, their details can be easily accessed.

Victim GatewayVictim Gateway helps organisations and their partners to proactively promote local victim care provision, services and events.

The Keep Safe Scheme aims to help vulnerable people get help in an emergency when out and about. It compliments the Herbert Protocol that encourages carers to compile useful information which could be used in

For a full list of products and solutions offered by Empowering-Communities visitwww.empowering-communities.org

13EC SOLUTIONS

Consultancy Services

To ensure you get the most from our solutions we offer a Consultancy Service, working with you and your partners to fully understand your working practices and reporting requirements and helping to streamline your existing processes to save you time and money.

Building the world’s greatest community management software.

Social Impact

Empowering-Communities in numbers

All of our solutions are designed to create a new and better world for our customers where they can share data safely in a trusted environment. As a result, across the UK, communities are pulling together to collaborate for the greater good. With Empowering- Communities, you not only save money, but you also contribute to a greater cause.

Professional staff + dedicated developers

Server uptime

Users

Accreditations

16

99.8%

16’000+

4Support & TrainingWe have a team of in-house experts who work with schemes to help them achieve the most from using our systems and processes. This support includes advice, consultation, guidance and networking.Our multi-agency case management system, E-CINS, is used extensively all over the UK. This makes it easier to share information securely across borders.

14 EC SOLUTIONS

Thomas Pettengell MScSystems AnalystThomas has a Masters degree in advanced mathematics. He specialised in statistical analysis as well as fluid dynamics. This experience in high level analytical problem solving is a valuable asset to the Empowering Communities Solutions Team. As the organisation’s System and Data Analyst it is Thomas’s responsibility to develop and deliver cutting edge reporting technology to all our customers.

Elle Asbridge Programme Manager (Australia and New Zealand)

Elle has extensive experience in IT and office management, gained predominantly within a retail property management environment. She has experience of team and customer management involving a significant amount of international client liaison.

Laura SmithProgramme Manager (N. Ireland/Ireland)

Laura has 25 years experience in Local Government and, as Crime Prevention/Community Safety Consultant.  She successfully developed and managed Multi-Agency Action Plans to reduce ASB/crime in Parks, Tension Monitoring Process, introduced Body Cameras for Police and, sporting events as an avenue for combatting ASB and crime.

Gary PettengellCEO and FounderGary has worked on several local, national and international crime reduction and community engagement projects and won several awards. In April 2007 he was voted “Person of the Year” in Lithuania for work helping migrant communities and he is the only foreign national ever to be awarded the Angel Guard Medal of Honour in Lithuania. Through Empowering Communities he funds a number of projects around the UK.

Sarah PettengellDirector of Services

Sarah joined Empowering Communities in 2014 following a successful career that included leading Safeguarding Teams. This included managing high-risk domestic abuse teams, sexual violence and safeguarding children and adults teams. She has also had experience of chairing domestic abuse MARACs.

Paul Dunn MBEProgramme ManagerPaul has been responsible for delivering national approaches that reduce crime and manage safeguarding through partnership problem-solving approaches. He has won a number of awards including Public Servant of the year for Innovation and has been instrumental in tackling anti-social behaviour (ASB) across the country. Paul assisted in designing the Australian ASB legislation and is the partnership Ambassador for the Charlton Athletic Community Trust.

Heather Ette Marketing Manager

Heather has over 25 years experience of working in marketing gained in local government and the private sector. She’s built up a portfolio of work using traditional, digital and online marketing methods such as brand development, event planning, database management and segmentation, web design and online/offline promotional campaigns. She’s been with Empowering Communities from the very beginning.

Solutions Team

Lynsey Pyke Programme Manager (Australia and New Zealand)Lynsey has considerable office management experience built over many years in deadline-oriented environments. She has contributed to a range of community projects on a voluntary basis, particularly within the mining industry and was nominated for, and won the Community Volunteer Award in Tom Price from Rio Tinto Mining for her community work.

15EC SOLUTIONS

Testimonials

“We were having 1 or 2 permanent exclusions every 3 weeks but it’s fair to say that since setting up the Behavioural Support Panels we have only had 2 permanent exclusions in 2 years.

E-CINS has been absolutely central to the success of the scheme, it really is an amazing tool that has allowed us to carry out this work in a secure and efficient way and help us deliver joined up support.”

An offender was being released from prison and my team had concerns that the offender would try to make contact with the victim, potentially affecting their safety.

A PCSO made a note on E-CINS that the offender was due to be leaving prison within the next few days. We would not normally be privy to that information but because it was flagged on the Victim’s profile we were able to quickly contact the victim and hold a face to face meeting to assess the level of risk to them. We contacted the victim and moved them to a place of safety within 24 hours and before the offender was released from prison.

Empowering-Communities’ bespoke export tool is enabling us to create reports with much richer data than we could provide before. The reports are allowing us to look at a very wide range of data provided by victims of sexual assault and sexual violence and get a complete picture of survivors based on detailed criteria such as medical backgrounds, age, ethnicity and vulnerabilities. This data will enable us to find trends and comparisons which we will then feed through nationally to the commissioning team and our local commissioners.

Peterborough Pupil Referral Service, Cambridgeshire

Annabel Tate / Senior Tenancy Enforcement Officer, Brighton & Hove City Council

Deborah Hooton / Service Manager, The Topaz Centre, part of Nottinghamshire Rape Crisis Centre

What they say about us

16 EC SOLUTIONS

Continuous Improvement

We have an ethos of continuous improvement achieved by listening to our customers.

Continuous Improvement

Each of our solutions has been designed, developed and deployed using the same methodology as was used for E-CINS. This means it will be under continuous development at no additional cost.

17EC SOLUTIONS

If you would like to discuss any of our products or methodologies, please contact your local office.

The Empowering Communities Group is committed to helping practitioners and organisations establish a solid foundation to support those most at risk and in need within their community.

Do get in touch if you would like to arrange a meeting to discuss your requirements.

Offices

UK: Riverside Business Centre, Riverside Road, Lowestoft, Suffolk, NR33 0TQ

Australia: ABN 34 626 080 519PO Box 69, Dunsborough, WA 6281

Thank You.For more information Tel +44(0)1493 858768

or email gary@empowering-communities.org (UK), Tel: +61(08)6270 6383, TeamAUNZ@empowering-communities.org

(Australia/New Zealand)