Global food supplier_Keith_Noelle_Patrick
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Transcript of Global food supplier_Keith_Noelle_Patrick
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Challenges Organisations Face During
the Transition Phase of an Outsourcing Project.
Managing Global Sourcing MIS40690
Keith BernardNoelle BradyPatrick Walsh
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Introduction
• Glanbia was officially established in 1997 .
• Glanbia successfully expanded their global presence after altering their strategy from a focus on commodity markets towards higher margin, value added sectors, becoming one of the world’s leading food suppliers.
• The company’s routing system was very time consuming, often inaccurate and extremely human dependent. The decision to outsource was made.
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Scenario cost analysis
Roadmap database used to calculate journey times and distances
Plan delivery schedules when there is a choice of depots
Daily and weekly schedule handling
Provide increased data for strategic analysis
Key Functions Outsourced to Paragon
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Methodology
• Our research was conducted over a period of eight weeks.
• Process involved informal interactions, document collection, formal interviews, and interpretation of interviews collected
• Initial interactions resulted in an on-site visit to Glanbia’s headquarters in Dublin where we conducted our first interview
• Culture and workplace
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Methodology• All Interviews were recorded• Conducted two formal interviews with Glanbia• OSP provided significant documentation to us during the
research period - Service level agreements- Project status reports- Email transcripts between Glanbia and Paragon
• Issues encountered- Glanbia had a go-live on a different project during this period- Our main point of contact in Glanbia had a family bereavement during the research process
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The Case• Laying the Foundations of Trust • Key Personnel Index • Culture and working relationships
• Onsite Visits, Communication and Training
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Implementation and Transition
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Major Challenges During Transition• Integration of Routing
Software
• Lack of Face to Face Interaction
• Time Consuming• Optimised
routes uploaded into SAPParagon
• Paragon Routes need to be converted into SAP Route table format
SAP• Paragon
(SAP) Routes uploaded into MIS to creates pick filesMIS(voic
e)
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Analysis and Discussion
• Case used to highlight the factors that contribute to a positive transition with a view in maintaining quality
• Created a table • Trust• Personnel Involved/Governance• Communication• Culture• Processes
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Analysis and Discussion• Criticism’s• Issues with orders at 00:00• Why wasn’t this spotted?• Were the right people consulted?
• Limitations• The case is on a Irish/UK relationship so culture and
language weren’t as big issue as they may have been with an Ireland/EU Mainland or Eastern Europe and Ireland/India or China relationship
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